CCNA Collaboration CIVND 210-065 Official Cert Guide


CCNACollaboration210-065CIVND Official Cert GuideBRIAN MORGAN, CCIE No. 4865JASON BALLCisco Press800 East 96th StreetIndianapolis, IN 46240

iiCCNA Collaboration 210-065 CIVND Official Cert GuideCCNA Collaboration CIVND 210-065 Official Cert GuideBrian Morgan, CCIE No. 4865, and Jason BallCopyright 2016 Cisco Systems, Inc.Published by:Cisco Press800 East 96th StreetIndianapolis, IN 46240 USAAll rights reserved. No part of this book may be reproduced or transmitted in any form or by any means,electronic or mechanical, including photocopying, recording, or by any information storage and retrievalsystem, without written permission from the publisher, except for the inclusion of brief quotations in areview.First Printing November 2015Library of Congress Cataloging-in-Publication Number: 2015945796ISBN-13: 978-1-58714-442-4ISBN-10: 1-58714-442-5Warning and DisclaimerThis book is designed to provide information about the CCNA Collaboration CIVND 210-065 exam.Every effort has been made to make this book as complete and as accurate as possible, but no warrantyor fitness is implied.The information is provided on an “as is” basis. The authors, Cisco Press, and Cisco Systems, Inc. shallhave neither liability nor responsibility to any person or entity with respect to any loss or damagesarising from the information contained in this book or from the use of the discs or programs that mayaccompany it.The opinions expressed in this book belong to the author and are not necessarily those ofCisco Systems, Inc.Trademark AcknowledgmentsAll terms mentioned in this book that are known to be trademarks or service marks have been appropriately capitalized. Cisco Press or Cisco Systems, Inc., cannot attest to the accuracy of this information.Use of a term in this book should not be regarded as affecting the validity of any trademark or servicemark.Special SalesFor information about buying this title in bulk quantities, or for special sales opportunities (which mayinclude electronic versions; custom cover designs; and content particular to your business, training goals,marketing focus, or branding interests), please contact our corporate sales department at or (800) 382-3419.For government sales inquiries, please contact questions about sales outside the U.S., please contact

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ivCCNA Collaboration 210-065 CIVND Official Cert GuideAbout the AuthorsBrian Morgan, CCIE No. 4865, is a consulting systems engineer with Cisco specializing in collaboration technologies. In over 20 years in the networking industry, he hasperformed in a number of roles, including pre- and post-sales engineering, network consultant, Certified Cisco Systems Instructor, and engineering director for a telecommunications company. When he is not spending time with family and friends, Brian enjoysworking with local high school and college students participating in local Cisco NetworkAcademy programs, as well as STEM and FIRST Robotics programs in North Texas.Jason Ball is married to his beautiful bride of 18 years, Siobhan Ball. They have twochildren, Isaac and Maureen. Both children have caught his passion for the technologyindustry. They are both involved in a robotics program through FIRST Lego League,with his wife coaching both their teams. Through this program, they learn skills like programming, electrical engineering, mechanical engineering, civil engineering, and otherskills like gracious professionalism. Outside of this program, his daughter is getting intosoftware design, and his son is taking courses through North Carolina State Universitycalled Young Engineers, offered for children between 12 and 18 years of age, where heis furthering his IT skills.Jason was a slow starter in the IT industry. His beginnings date back to 1989 with anopportunity to work with audio/video systems. In 1993, his focus changed to publicspeaking. He traveled around for many different types of speaking engagements, encountering groups of varying ages. In 2003, he was introduced to multicast media. This unfamiliar and exciting opportunity rekindled a desire for involvement in technology.In 2009, a new opportunity presented itself. Jason was recently unemployed when a connection with Scott Waschler, an employee at TANDBERG, opened a door to contractas a technical trainer. In May 2010, Cisco purchased TANDBERG, and a new world oftechnology emerged. This is a journey that will never end, and Jason is continually hungry to learn all he can and to share that knowledge with others who are also eager tolearn.Jason currently works for Compass Business Solutions, a Learning Partner of Cisco.Compass specializes in teaching Collaboration-related courses, including CIVND 2. Heholds many certifications, most of which are with Cisco. His current certifications withCisco include CCNA Route/Switch, CCDA, CCSI, CCNA Video, CCNA Voice, CCNACollaboration, CCNP Voice, CCNP Collaboration, CSE, LVCI, BACI, Cisco VideoNetwork Specialist, and TVS Certified Specialist.

About the Technical Reviewers vAbout the Technical ReviewersJhun DeLeon is an industry veteran when it comes to voice, video, and data networking,having deployed numerous complex TelePresence/videoconferencing projects for largecompanies with global presence. When Cisco started selling TelePresence solutions, Jhunshifted his focus to TelePresence, or what is called collaboration. Jhun worked at CiscoSystem as a voice engineer working on unified communications. After Cisco, Jhun hasworked with Cisco Partners doing design, architecture, and implementation of unifiedcommunications, TelePresence, videoconferencing, digital signage, and physical videosurveillance.Marcello Federico is a technical leader in the Cisco Collaboration Technology group,focused on video technologies and collaboration APIs. He is currently a consulting systems engineer covering the Pacific Northwest Enterprise segment where he works withhis customers on creating their unified communications architecture and strategy. Priorto Cisco, Marcello held various systems engineering roles focused on the Enterprise,selling DSP media processing blades, software SDKs, and API stacks. Marcello graduatedfrom the University of Western Ontario and obtained a degree in computer science witha specialization in software engineering. He loves to write code and continues to learnabout the latest programming techniques and how to apply them to the Cisco collaboration APIs. He lives in Seattle, WA with his wife, Denise; children, Domenic and Cole;and his trusty old cattle dog, Chester. In his spare time he enjoys playing soccer and golfand spending time with his family.

viCCNA Collaboration 210-065 CIVND Official Cert GuideDedicationsBrian Morgan: This book is dedicated to Sunshine and the pursuit of much and more.Jason Ball: To my wife, Siobhan. I couldn’t do what I do if you didn’t do what you do.

AcknowledgmentsAcknowledgmentsBrian Morgan: This book would not have been possible without the support and assistance of my awesome team in SLED West Collaboration, in particular Mike Popovichand Luc Bouchard. Their willingness to accommodate the erratic schedule (and moodiness) that has accompanied the writing of this book has left me astounded.A huge thank-you is not nearly sufficient for the efforts, patience, guidance, and professionalism of the editorial team: Brett Bartow and Christopher Cleveland.Most of all, I want to thank my co-author, Jason Ball. He is, without a doubt, the masterof the diving catch.Jason Ball: Special thanks must be given to James Lehto, who helped open the door forme to write this book. My co-author, Brian Morgan, has proven to be a great asset and anew friend. Thanks must also go out to Brett Bartow and Christopher Cleveland for theirpatience and proficiency throughout this process.My co-worker, Jeff Hubbard, has been an invaluable asset, sounding board, and punching bag for me to abuse while writing this book. If he had to hear me say “I’m writingthis book” one more time, I might have become the punching bag. You have proven tobe a great friend, and for that I am truly grateful.Finally, I must acknowledge my wife. You have been more supportive than I could haveever asked. You have carried the slack, encouraged me, and pressed me at exactly thetimes that I needed it. The success of this book is as much to your credit as it is to mine.vii

viiiCCNA Collaboration 210-065 CIVND Official Cert GuideContents at a GlancePart I: Cisco Business Video SolutionsChapter 1Introduction to Cisco Video CommunicationsChapter 2Cisco Digital Media and Content DeliveryChapter 3Cisco Video SurveillanceChapter 4Cisco Collaboration OverviewPart II: Cisco IP Phones, Collaboration Endpoints and Software ClientsChapter 5Cisco IP Phones, Desk Endpoints, and Jabber OverviewChapter 6Configuring Cisco Unified IP Phones and Cisco JabberPart III: Cisco TelePresence EndpointsChapter 7Cisco TelePresence Endpoint CharacteristicsChapter 8Configuring Cisco TelePresence CTS Software-Based EndpointsChapter 9Configuring Cisco DX Series EndpointsChapter 10Configuring Cisco TelePresence TC Software-Based EndpointsChapter 11Cisco Legacy Edge ArchitectureChapter 12Operating and Troubleshooting Cisco TelePresence EndpointsPart IV: Multipoint CallingChapter 13Cisco Multipoint SolutionChapter 14Cisco TelePresence MCUsChapter 15Cisco TelePresence ServerChapter 16Cisco TelePresence Management Suite (TMS)Chapter 17Cisco WebEx SolutionsPart V: Final PreparationChapter 18Final PreparationAppendix AAnswers to the “Do I Know This Already?” QuizzesAppendix BExam UpdatesGlossaryCD-Only AppendixesAppendix CMemory TablesAppendix DMemory Table Answer KeyAppendix EStudy Planner

Contents ixContentsIntroduction xviiiPart ICisco Business Video SolutionsChapter 1Introduction to Video Communications“Do I Know This Already?” Quiz33Foundation Topics 5Video Use Cases 5Video as an Extension of Telephony 5Video Meetings and Conferences 6Extending Video Communications to Teleworkers 6Video Contact Center 7Business-to-Business Video 7Architectural Overview 8Call Control9Endpoints 10Conferencing 10Collaboration Edge 11Applications 12Summary13Exam Preparation Tasks 13Chapter 2Cisco Digital Media and Content Delivery 15“Do I Know This Already?” Quiz 15Foundation Topics 18Legacy Digital Media Architecture 18Streaming Video 19IPTV20Content Portals 20Cisco Digital Media Suite 21DMS Components 22Cisco TCS22Cisco Digital Media Manager23Cisco Multimedia Experience Engine 25Digital Media Players 28Cisco Digital Signs 29Cisco Cast 30Cisco Show and Share 31

xCCNA Collaboration 210-065 CIVND Official Cert GuideCapture Transform Share 32Enterprise Content Delivery System 33Exam Preparation Tasks 34Review All Key Topics 34Complete the Tables and Lists from Memory 34Define Key Terms 35Chapter 3Cisco Video Surveillance 37“Do I Know This Already?” Quiz 37Foundation Topics 40Legacy CCTV Video-Surveillance Architecture Evolution 40Cisco Physical Security Solution 42Cisco Video-Surveillance Components 43Input and Output Devices 43Management 45Storage 46Interactive View 47Summary50Exam Preparation Tasks 51Review All Key Topics 51Complete the Tables and Lists from Memory 51Define Key Terms 51Chapter 4Cisco Collaboration Overview 53“Do I Know This Already?” Quiz 54Foundation Topics 56Legacy Videoconferencing56Early Transport 56IP to the Rescue 57Early Call Control 59Introducing Cisco Collaboration Solutions 61Unified Communications 62Customer Collaboration 62Conferencing 63Collaboration Endpoints 64Cisco Collaboration Architecture 65Call Control66Signaling 67CAC67

ContentsUnified Dial Plan 68VCS and Cisco Expressway 68Endpoints 71Gateways 72Media Services73Scheduling and ManagementExam Preparation TasksReview All Key TopicsDefine Key Terms75767677Part IICisco IP Phones, Collaboration Endpoints, and Software ClientsChapter 5Cisco IP Phones, Desk Endpoints, and Jabber Overview“Do I Know This Already?” Quiz79Foundation Topics 82Cisco IP Phone Portfolio 82Cisco 3900 Series Phones 82Cisco 7800 Series Phones 84Cisco 7900 Series Phones 857925G/7925G-EX/7926 IP Phones 867942G/7962G IP Phones 887945G/7965G/7975G IP Phones 92Cisco 8800 Series Phones 95Cisco 8811 IP Phone 96Cisco 8831 IP Phone 97Cisco 8841/8851/8861 IP Phones 97Cisco 8845/8865 IP Phones 101Cisco 8900 Series Phones 105Cisco 8945 IP Phone 105Cisco 8961 IP Phone 106Cisco 9900 Series Phones 109Cisco 9951 IP Phone 109Cisco 9971 IP Phone 110Cisco Collaboration Desktop Endpoints 112Cisco EX60 112Cisco EX90 114Cisco DX650 116Cisco Jabber Software Clients 118Cisco Jabber for Desktop 11879xi

xiiCCNA Collaboration 210-065 CIVND Official Cert GuideCisco Jabber for Tablet 120Cisco Jabber for Smartphone 121Exam Preparation Tasks 123Review All Key Topics 123Define Key Terms 123Chapter 6Configuring Cisco Unified IP Phones and C

viii CCNA Collaboration 210-065 CIVND Official Cert Guide Contents at a Glance Part I: Cisco Business Video Solutions Chapter 1 Introduction to Cisco Video Communications Chapter 2 Cisco Digital Media and Content Delivery Chapter 3 Cisco Video Surveillance Chapter 4 Cisco Collaboration Overview Part II: Cisco IP Phones, Collaboration Endpoints and Software Clients Chapter 5 Cisco IP Phones .