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S NO20RFP PageNo38RFP Clause No.RFP SUBClause No.Existing Clause4.26.24.26.2Such successful bidders are required to accept the offer with 5days of notification of aware of contract/receiving Letter of Intent.4.27.14.27.1Upon receiving notification of award of contract/Letter of Intent theselected bidder/s within 15 days of acceptance of Letter of Intentshall sign the Contract Form as per Format 8.94.27.34.27.3Failure of the successful Bidder to sign the contract and return it tothe Bank within 15 days from the acceptance of LEtter of Intentshall constitue sufficient grounds for the annulment of aware andforfeiture of the Bid security.21384.38.422394.27. Signing ofContract23394.28Query/SuggestionsBank's ResponseThe timeline specified under these clauses is too short.No change in RFP termsBIDDER would requests the Bank to extend the timeline aminimum of 15 days to accept Letter of Intent and 60days to sign the contract form and 90 days to executeSLA.Further, BIDDER requests the Bank that the order shallnot include any conditions other than the terms andconditions agreed by the BIDDER, and in considerate tothe comments/queries stated herein and BIDDER's bidsubmissions.Penalty : Rs.1000/- per incident shall be levied if consumable arePenalty is on higher side - kindly reconsider the penaltynot made available within four hour from the time informationavailable in Online Monitoring Solution or complaint lodged by Bankofficial in this regard.No change in RFP terms4.27.2Signing of the Contract Form will constitute formation of theContract till the Service Level Agreement is executed between theBank and the Vendor.We request Bank that contract form should be mutuallyagreed between the parties.No change in RFP terms4.28.1The successful Bidder shall provide a Performance BankGuarantee from a public sector bank other than Bank of India orreputed private sector bank acceptable to the bank for an amountcalculated at 3% of the Total Contract value based on the Finalreverse auction price (which shall be calculated and advised by theBank to Selected Bidder(s) with validity period of 7 years or till theend of the contract, whichever is later, furnished hereunder strictlyas per FORMAT 8.10 is to be submitted by the finally selectedBidder and needs to be submitted within 15 days of issuance ofLOI/Purchase order. The claim period of the Bank Guarantee shallbe for six months beyond expiry date of Bank Guarantee.Request the Bank to consider the Bank Guarantee of 3% No change in RFP termsof the value of the contract submitted on Annual Renewalbasis i.e. BG would be submitted to the extent of 3% ofthe value of the contract but will be submitted for a periodof 12 months and before expiry of 12 months shall berenewed for another 12 months and extension will beprovided to Bank.Page 6 of 160Corrigendum 1 to RFP for deploment of 4500 CDs

S NORFP PageNoRFP Clause No.RFP SUBClause No.Existing ClauseQuery/SuggestionsBank's Response243944.28.1The successful Bidder shall provide a Performance BankWe request the bank to define the contract value to mean No change in RFP termsGuarantee from a public sector bank other than Bank of India orannual fees payable by BOI.reputed private sector bank acceptable to the bank for an amountcalculated at 3% of the Total Contract value based on the Finalreverse auction price (which shall be calculated and advised by theBank to Selected Bidder(s) with validity period of 7 years or till theend of the contract, whichever is later, furnished hereunder strictlyas per FORMAT 8.10 is to be submitted by the finally selectedBidder and needs to be submitted within 15 days of issuance ofLOI/Purchase order. The claim period of the Bank Guarantee shallbe for six months beyond expiry date of Bank Guarantee.25404.314.31InsuranceBidder requests to delete the clause as it is notIn case the Vendor does not reimburse such amount within 15acceptable to the Vendor to pay any interest in thisdays, such cash loss will be recovered from the next payment due regard.by the Bank to the Vendor along with 2% interest per month or partthereof.No change in RFP terms264044.31.1The Vendor is responsible to reimburse the Bank the loss of Cash We request that section highlighted with green text bein transit, cash held in CD/ATM machine, cash held in Vault of CMA deleted. Bidder can reimburse after insurance claim iswithout waiting for settlement of Insurance claim. Suchsettledreimbursement should be done within 15 days of the incident. Incase the Vendor does not reimburse such amount within 15 days,such cash loss will be recovered from the next payment due by theBank to the Vendor along with 2% interest per month or partthereofNo change in RFP terms27404.31 Insurance4.31.1In case the Vendor does not reimburse such amount within 15days, such cash loss will be recovered from the next payment dueby the Bank to the Vendor along with 2% interest per month or partthereof.No change in RFP termsWe request Bank to modify the TAT to 30 days andremove the part with 2 % interest.Once insurance in processed, vendor shall reimburseBank the entire amount thus interest should not beapplicable.Page 7 of 160Corrigendum 1 to RFP for deploment of 4500 CDs

S NORFP PageNoRFP Clause No.RFP SUBClause No.Existing ClauseQuery/SuggestionsBank's Response28414.334.33Use of Contract Documents and InformationBIDDER would requests the Bank that the use ofNo change in RFP termsdocuments, information and confidentiality obligationsshall be mutual upon both the parties because theproposal and other documents submitted during theperiod of contract by BIDDER are confidential as thesame being proprietary to BIDDER. BIDDER would liketo clarify that ownership of the documents and proprietaryinformation of the BIDDER shall remain as that of theBIDDER at all times.29414.344.34Patent RightsBidder would like to clarify that the Bidder's liability withNo change in RFP termsrespect to all such third party claims in the clause shall belimited to court awarded damages.30424.37 Uptimecalculations andstandard exclusions4.37.2Installation of ATM Delivery Channel is of critical importance for theBank and therefore, it requires uptime availability of 98% calculatedon monthly basis for each CDs. An uptime of minimum of 98% foreach CD for a calendar month (excluding the month in which theCDs is installed) is requiredRequest Bank to reduce the Uptime to 96.5% afterexclusions as there are many factors which are not invendor's hand.Furthermore branches are in rural and semi urban areasand so to get to the sites for any eventualities is alsodifficult.No change in RFP terms31424.37.2.4.37.2.An uptime of minimum of 98% for each CD for a calendar month(excluding the month in which the CDs is installed) is required.Request Bank to ammend this caluse & consider 95%uptime over the network.No change in RFP termsPage 8 of 160Corrigendum 1 to RFP for deploment of 4500 CDs

S NO32RFP PageNo42RFP Clause No.4.37. Uptimecalculation andStandard ExclusionsRFP SUBClause No.4.37.3Existing ClauseQuery/SuggestionsFollowing are standard exclusions for calculation of monthly uptime/ availability:i. A maximum of 20 hours per month for performance ofsupervisory dutiesii. Bank dependency, actual downtime due to cash out on accountof non-supply of cash by the Bankiii. Bank dependency, actual downtime on account of ATM switchdowntimeiv. In case of non-availability of connectivity for on-site ATMs forreasons solely attributable to the Bank, where branch connectivityis not available, this exclusion shall be available.v. Core Banking Solution Host outagesvi. Any other cause directly affecting the downtime solelyattributable to Bank’s infrastructure including power outagesvii. Lobby or captive ATMs not accessible beyond banking hoursviii. Remote Branches – closed due to power or infrastructuralissuesix. Closure is enforced by law enforcement / Police authoritiesx. Any other exclusion agreed by the bank(exclusions shall be available only when supporting documentaryevidence is submitted)We request Bank to add Below exclusions :Bank's ResponseNo change in RFP terms-Any service resulting from theft attempt, negligence,misuse, or abuse, including the failure to operate andcare for Machine in accordance with the manufacturer’spower, environmental, and other specifications.-Movement of Machine by anyone other than Vendor- Machine breakdown due to an alteration to Machine oruse of an attachment not provided and/ or supplied byVendor in writing to be compatible with Machine standardinterfaces.-Machine is opened, tampered with or repaired by anyperson other than a person authorized by Vendor- Damage to or loss of currency cassettes not caused byVendor- Damage caused by rodents or natural disasters- Data loss due to Virus or otherwise33424.37Uptime calculation and Standard ExclusionsRequest bank to allow CRA feasibility before any sitefinalisation from bankNo change in RFP terms34424.37.2An uptime of minimum of 98% for each CD for a calendar month(excluding the month in which the CDs is installed) is required.Request Bank to ammend this caluse & consider 98%uptime over the network.No change in RFP terms35424.37.2.An uptime of minimum of 98% for each CD for a calendar month(excluding the month in which the CDs is installed) is required.Request Bank to ammend this caluse & consider 98%uptime over the network.No change in RFP termsPage 9 of 160Corrigendum 1 to RFP for deploment of 4500 CDs

S NO36RFP PageNo42RFP Clause No.4.37.1RFP SUBClause No.Existing ClauseUptime is calculated as accessibility / availability of the CDs for alltypes of transactions supported on the CD/ATMs. Availabilityshould be for the end customer and the customer should be able toperform all transactions (financial & non-financial) that aresupported on the ATM including generation of the receipt oncompletion of transaction, dispensing of cash of all denominationfor which ATM is configured.Query/SuggestionsBank's ResponseNo change in RFP termsSituation where the small issues does not affect the mainATM/CD service should not counted as downtime.Please consider the clause as :."Availability/Uptime should be for the end customer andthe customer should be able to perform all transactions(financial & non-financial) that are supported on the ATMincluding generation of the receipt on completion oftransaction, dispensing of cash of all denomination forwhich ATM is configured".37424.36.1Voice Guidance Support for the visually challenged should beRequest bank to confirm on regional languagesstrictly as per the IBA Guidelines issued in this regard vide circularNo. CIR/RB/ATMVCP/6846 Feb. 27, 2013 and subsequentchanges, if any." Voice guidance should be in English, Hindi and allmajor Indian Regional Languages included in Schedule VIII ofIndian Constitution The Specifications and functionality is coveredin Part 6 Technical and Functional Specifications of the RFP.Bank will share the necessarydetails with the successfulbidder/s38424.37.2.An uptime of minimum of 98% for each CD for a calendar month(excluding the month in which the CDs is installed) is required.No change in RFP termsRequest Bank to ammend this caluse & consider 98%uptime over the network.Page 10 of 160Corrigendum 1 to RFP for deploment of 4500 CDs

S NORFP PageNoRFP Clause No.RFP SUBClause No.Existing ClauseQuery/SuggestionsBank's Response39434.374.37.34.37.3 Following are standard exclusions for calculation of monthlyuptime / availability:i. A maximum of 20 hours per month for performance ofsupervisory dutiesii. Bank dependency, actual downtime due to cash out on accountof non-supply of cash by the Bankiii. Bank dependency, actual downtime on account of ATM switchdowntimeiv. In case of non-availability of connectivity for on-site ATMs forreasons solely attributable to the Bank, where branch connectivityis not available, this exclusion shall be available.v. Core Banking Solution Host outagesvi. Any other cause directly affecting the downtime solelyattributable to Bank’s infrastructure including power outagesvii. Lobby or captive ATMs not accessible beyond banking hoursviii. Remote Branches – closed due to power or infrastructuralissuesix. Closure is enforced by law enforcement / Police authoritiesx. Any other exclusion agreed by the bank(exclusions shall be available only when supporting documentaryevidence is submitted)Request the Bank to consider the following downtine toounder exclusion to Vendor Availability:Preventive MaintenanceNon Access due to MHA Guidelines.Force MajeureVsat Sun outagesTheft attemptsVandalismNo change in RFP terms40434.374.37.44.37.4. For the purpose of calculation of uptime, an ATM which isnot dispensing cash for reasons other than stated above, will betreated as down even though the non financial transactions arehappening successfully on the ATM.Request Bank to consider ATM as up if the ATM is nothaving any fault but no one is requesting any cashNo change in RFP termsPage 11 of 160Corrigendum 1 to RFP for deploment of 4500 CDs

S NO41RFP PageNo43RFP Clause No.RFP SUBClause No.Existing Clause4.38. PENALTY FOR4.38. 1NON MAINTENANCEOF UP-TIME, CASHOUT, NONMAINTENANCE OFHOUSEKEEPING,NOT PROVIDINGCCTV FOOTAGE,IMPROPERMAINTAINENCE OF ESURVELLIENCESYSTEMSPenalties will be levied @ Rs 100/- per hour per CD for anydowntime beyond 2 % in a month, after taking into account all theexclusions provided in the above paragraph calculated on amonthly basisQuery/SuggestionsWe request Bank to provide 30 days cure period in theevent of default to rectify the default.Bank's ResponseNo change in RFP termsFurthermore we request Bank to reduce the penalty to 50/Rs per hour per CD for any downtime beyond 2 % in amonth, after taking into account all the exclusionsprovided in the above paragraph calculated on a monthlybasis.We also request Bank to put cap on max penaltycharged.42434.38.1Penalties will be levied @ Rs 100/- per hour per ATM /CD for anydowntime beyond 2 % in a month, after taking into account all theexclusions provided in the above paragraph calculated on amonthly basis.Request bank to provide FLM exclusion (2 hrs) and Spare No change in RFP termsreplacement exclusion43434.38.1Penalties will be levied @ Rs 100/- per hour per ATM /CD for anydowntime beyond 2 % in a month, after taking into account all theexclusions provided in the above paragraph calculated on amonthly basis.For example if the month has 30 days i.e. 720 hours, 20 hours willbe deducted for Preventive Maintenance and Supervisory Time(assuming that there is zero downtime on account of non-supply ofcash and the-non-operation of Switch).Of the remaining 700 hours, the bidder has to ensure that thedowntime does not exceed 2% i.e. 14 hours in a month per ATM.For downtime exceeding 20 14 i.e. 34 hours in the month, penaltyat the rate of Rs. 100 per hour will be levied.Please consider the clause as :."Penalties will be levied @ Rs 100/- per hour per ATM/CD limits upto @ Rs 500/- per day for any downtimebeyond 2 % in a month, considering "item 4.35.3-uptimecalculation & standard exclusion" calculated on a monthlybasis.For example if the month has 30 days i.e. 720 hours, 20hours will be deducted for Preventive Maintenance andSupervisory Time (assuming that there is zero downtimeon account of non-supply of cash and the-non-operationof Switch).Of the remaining 700 hours, the bidder has to ensure thatthe downtime does not exceed 2% i.e. 14 hours in amonth per ATM. For downtime exceeding 20 14 i.e. 34hours in the month, penalty at the rate of Rs. 100 perhour will be levied.Page 12 of 160Corrigendum 1 to RFP for deploment of 4500 CDsNo change in RFP terms

S NORFP PageNo44444544RFP Clause No.RFP SUBClause No.Existing ClauseQuery/SuggestionsBank's Response4.38. PENALTY FOR4.38. 2NON MAINTENANCEOF UP-TIME, CASHOUT, NONMAINTENANCE OFHOUSEKEEPING,NOT PROVIDINGCCTV FOOTAGE,4.38. PENALTY FOR4.38. 3NON MAINTENANCEOF UP-TIME, CASHOUT, NONMAINTENANCE OFHOUSEKEEPING,NOT PROVIDINGCCTV FOOTAGE,IMPROPERMAINTAINENCE OF ESURVELLIENCESYSTEMSThe Vendor shall be charged penalty for Cash outs in any ATM due We request Bank to provide 30 days cure period in theNo change in RFP termsto the fault of the Vendor at the rate of Rs.500 per instance per CD event of default to rectify the default.for a continuous period of cash out for 4 hours or more time.Furthermore we request Bank to reduce Cashout penaltyto 250 Rs per instance per ATM/CD.The Vendor shall be charged penalty for Cash outs in any ATM due Bank to consider Rs.100/- as penalty and review the case No change in RFP termsto the fault of the Vendor at the rate of Rs.500 per instance perby case for exclusionATM/CD for a continuous period of cash out for 4 hours or moretime. For the purpose of charging penalty, non-availability ofcurrency of all denominations that is all cassettes getting empty (forreason not attributable to the Bank) shall be treated as cash out.There will be no exclusions (other than standard exclusions) in thisregard.46444.384.38.247444.39. Non Payment for 4.39.1Zero Cash WithdrawalhitsThe non-maintenance of cleanliness at ATM room and Site upkeeprelated issues, E surveillance system related , will be taken up withthe Vendor by the Bank by e- mail. Despite bringing it to the noticeof the vendor if the general maintenance of the site remains poorand there is no improvement after three such occasions despitebringing it to the notice of the vendor in writing , per day penalty ofRs. 500/- per Atm for non maintenance of the site will be charged.Vendor shall be charged penalty @ Rs.300/ per day (from 4th day)for not providing CCTV footage within 3 days (from the date ofrequest by the bank for providing specific ATM CCTV camerafootages ) or actual compensation paid to the customer/s ,whichever is higher.In the event of any CD registering Zero Cash withdrawal hits for 20days (need not be on continuous basis) in a month, the Bank shallnot release the payment due for that CD for that month. A day forthis purpose will be reckoned as midnight to midnight starting at 0.0hrs.We request Bank to reduce penalty for non-maintenance No change in RFP termsof cleanliness to 100 Rs per day.Furthermore, we request Bank to increase the time from3 days to 4 days as footages need to be retrieved fromfield and sent to Ban

OEM should have a support center and level 3 escalation (highest) located in India. For OEMs, directly participating, The conditions mentioned above for support center remain applicable Request bank to confirm on level 3 escalation No change in RFP terms 6 17 3.1 7 All reference documents must be dated on or after the date of RFP.