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TNTUSER GUIDEA helpful guide to makeshipping simple

www.tnt.com20800 100 600CONTENTSPAGEPAGEPAGEPAGEWELCOMETO SHIPMENTINTRODUCTIONTIME CRITICALGETTING STARTEDTIME & DAYDEFINITEONLINESHIPPING TOOLSTNT PACKAGINGCATALOGUESPECIAL COLLECTION& DELIVERYPREPARING YOURDOCUMENTSBOXES& PALLETSENHANCED LIABILITYCALCULATINGVOLUMETRIC WEIGHTDANGEROUSGOODSSIZE & WEIGHTRESTRICTIONSCUSTOMSEXPERTISE03 08 14 19EXPAND YOUREUROPEAN REACHYOUR MENTEASYPAYMENTTOOLSADDITIONALSERVICESCONTACTUS23 25 26 33IMPORT SERVICESCO2 SERVICES

www.tnt.com3WELCOME TO TNTINTRODUCTION0800 100 600WELCOMETO TNTTHANK YOU FOR CHOOSING TNTThis guide will help you choose the best way to connect toyour customers through our network. It lists all of our standardservices, so you can immediately start saving time and costs,allowing you to focus on your core business.Whatever you need to send and wherever it needs to go, ourhighly trained Customer Care team can help you choose the bestsolution for your business. To speak to one of us directly, just call0800 100 600.With FedEx Express and TNT coming together, we’ll be able toconnect you to more opportunities and expand your reach acrossthe U.S. & Canada, and to more than 220 countries and territories.You’ll have access to a full portfolio of services and solutions —with improved international and domestic coverage for parcelsand freight.As always, when you work with TNT you get a partner, not asupplier. You have a network of experts on your side, ready tohandle any challenge and dedicated to helping your business runsmoothly.We are here to connect you to your customers, wherever theymight be. Around the world and around the clock, delivering yourcustomer promises is what keeps us moving.

www.tnt.com4WELCOME TO TNTGETTING STARTED0800 100 600GETTINGSTARTEDWE ARE READY TODELIVER YOUR PROMISESJust follow the steps below to get YOUR SERVICEBOOKINGYOUR SHIPMENTPACKINGYOUR SHIPMENTTRACKINGYOUR SHIPMENTEASY PAYMENTTOOLSADDITIONALSERVICESWhatever you need to sendand wherever it needs to go,we give you complete controlover the speed of yoursupply chain.Our booking tools makesending and managingshipments easy. You can alsouse these tools to prepare yourshipping documentation.Have complete controland peace of mind as youtrack your shipment overits entire journey.Our payment tools aredesigned to save you timeand money, so you can focuson doing business.From dangerous goodsto special handling, whenyou need something special,we can help.See page 22.See page 24.See page 26.See page 7.See page 13.Large or small, heavy or light,you can rely on us to get itthere. Follow our packingadvice to help ensure yourshipment arrives inperfect condition.See page 18.

www.tnt.com5WELCOME TO TNTEXPAND YOUR EUROPEAN REACHEXPAND YOUREUROPEAN REACHRELIABILITY.ANY TIME, ANYWHERETNT’s fast, extensive road network across Europeprovides a wide range of delivery services soyou can meet your customer commitments andexpand your business reach. We connect you toyour customers with 55,000 trips by road andmore than 700 air connections each week.It might be a simple hop to a nearby city, or anexpress delivery from France to deepest Poland;we will handle everything, from door-to-door.We drive hundreds of thousands of kilometersbetween our 72 European road hubs every dayand serve 72 airports in more than 40 countriesacross the continent.OVER70040 COUNTRIESACROSS EUROPEAIR CONNECTIONSBETWEEN 72AIRPORTS EACH WEEK55,000TRIPS WITHIN THE EUROPEANROAD NETWORKEVERY WEEKWIDERANGE OFDELIVERY SERVICES0800 100 600

www.tnt.com6WELCOME TO TNTYOUR GLOBAL REACH0800 100 600CHINANORTHAMERICA We offer scheduled airconnectivity between Europeand China throughout the week We offer an air connection betweenthe USA and Europe five times a week Regular flights to/from Europeto major commercial andmanufacturing centres coveringBeijing, Chongqing, andGuangzhou Complete nationwide coverage forExpress and Economy Express services Complete access to the world’slargest economyMIDDLE EAST We offer scheduled air connectivitybetween Europe and Dubai throughoutthe weekSOUTHAMERICA Direct air connections to all majorSouth American cities from Europe,North America and AsiaYOURGLOBAL REACHUSING TNT MEANS HAVINGONE SUPPLIER CONNECTINGYOU TO THE WHOLE WORLDWe offer one integrated global delivery networkso your business can be more agile and cost efficient.From collection through to customs clearanceand confirmation of delivery, we handle every step.Our international capability helps to seamlesslyconnect you to your customers wherever theymight be.Local expertise within our integrated door-to-doornetwork spanning 200 countries and our AuthorisedEconomic Operator status helps smooth thecomplexities of different global customs regulations,speeding up the delivery of your package. Offering connections between majorbusiness centres across the Middle East,including an extensive road networkspanning seven countries for packagesand freight Providing Time and Day Definite serviceswith full track and trace visibility for greatercontrol and security Market leading presence in Brazil,Chile and Argentina that offers allTNT services Providing reliable Express andEconomy Express servicesthroughout South America via ourglobal delivery networkASIA PACIFIC Connecting Europe to all key AsiaPacific commercial centres includingTokyo, Bangkok, Kuala Lumpar,Singapore, Sydney and Melbourne Providing more certainty with reliabletransit times within East Asia, betweenEurope and East Asia and China A pan-Asian, day-definite road networkwith a best in class security solutionthat delivers the fastest door-to-doorroad express providing access to over125 cities across Vietnam, Thailand,Singapore, Malaysia and Laos andconnecting into China via Hong Kong

www.tnt.com7CHOOSE YOUR SERVICESTEP01CHOOSEYOUR SERVICEWhatever you need to send andwherever it needs to go, we giveyou complete control over thespeed of your supply chain0800 100 600

www.tnt.com80800 100 600CHOOSE YOUR SERVICECHOOSEYOUR SERVICECHOOSE THE SPEEDOF YOUR SUPPLY CHAINGet door-to-door delivery at the timeand cost that best suits your business.Around the world and around the clock,our global delivery network always delivers.Whether you need a delivery down the roador across the globe, there will always be anoption for your business.See the table on this page for a summaryof the choices available.Choose a service based on your needsand budget and we will handle the rest.DEDICATED VEHICLEFor your mosturgent shipmentsTIMECRITICALSERVICESAIR CHARTERONBOARD COURIERNEXT FLIGHT OUTSPECIAL EXPRESSEXPRESSFor your internationalshipments whenspeed and certaintyare importantTIME & DAYDEFINITESERVICESFREIGHTSERVICES10:00 EXPRESS12:00 EXPRESSEXPRESSECONOMYFor your heavierfreight shipments9:00 EXPRESSAIR FREIGHTROAD FREIGHTSEA FREIGHT

www.tnt.com9CHOOSE YOUR SERVICETIME CRITICAL0800 100 600TIME CRITICALSERVICESOUR TIME-SPECIFIC, GUARANTEEDDELIVERIES GIVE YOU PEACE OF MINDFOR YOUR MOST URGENT SHIPMENTSThese are our fastest, most secure services and they come withfull tracking, so you have the confidence to promise a deliverytime to your customers.AIR CHARTERNEXT FLIGHT OUTGet your own dedicated aircraft for large urgentshipments.Get urgent air transportation with a combination ofthe best available commercial flight and collection anddelivery services. Suited to unusually heavy, bulky or perishable goods Complete visibility and control, anywhere in the world Door-to-door or door-to-airport process, from collectionthrough to customs and delivery Optional enhanced liability for all types of shipment Same day service can be provided in Europe Same day or Next Day deliveries to most destinationsin the world Tailor-made solution developed to meet specificrequirements Door-to-door, Door-to-airport, International orDomestic; pick-up and delivery; fast customs clearance Faster transit times than shipments within our network Available 24 hours a day, 365 days a yearDEDICATED VEHICLEHave complete control of deliveries with your own dedicated road vehicle.ONBOARD COURIER Choose from a van, truck, temperature-controlled, high securityor whatever you need Tailor-made solutions and optimised routes Secure, convenient door-to-door service, all day, every day Full customs clearance, plus delivery confirmation Optional enhanced liability for all types of shipmentSend documents and parcels in the hands of adedicated courier on a commercial flight. Personal delivery to a named recipientFor parcels and documentsSecure, convenient door-to-door service, all day, every dayGet next available flight outOptional enhanced liability for all types of shipmentChoosethe speedyou need

www.tnt.com10CHOOSE YOUR SERVICETIME & DAY DEFINITE0800 100 600TIME & DAY DEFINITESERVICESTrust us to meetyour deadlineWE OFFER THE WIDEST RANGE OFTIME AND DAY DEFINITE SERVICESON THE MARKETOur Express and Economy services provide door-to-door delivery,customs clearance and online tracking for total peace of mind.Just choose the solution that works best for you.EXPRESS SERVICESWhen you need a guaranteed delivery by a fixed time, choose our Express services.SPECIAL EXPRESS9:00 EXPRESS10:00 EXPRESS12:00 EXPRESSEXPRESSGet a solution tailor-made to yourtime requirements.Our 9:00am service makes sureit’s there at the start of yourcustomer’s working day.Get an early morning delivery foryour customer’s convenience.Delivery by noon for the perfectbalance between urgencyand budget.Delivery before close of business,so you can always respond to yourcustomer’s needs. Guaranteed delivery by noonthe next possible working day Delivery the next possibleworking day For documents, parcelsand freight For documents, parcelsand freight Delivery to major cities andbusiness areas in more than65 countries Delivery worldwide Dedicated collection and/ordelivery worldwide Shipment sent by fastestpossible route Specialist staff manage yourshipment from start to finish For documents, parcelsand freight Optional enhanced liability for alltypes of shipment Guaranteed delivery by 9:00amthe next possible working day For documents and parcels Delivery to major cities andbusiness areas in more than40 countries Consignments up to 210kg Optional enhanced liability for alltypes of shipment Guaranteed delivery by 10:00amthe next possible working day For documents and parcels Delivery to major cities andbusiness areas in more than45 countries Consignments up to 210kg Optional enhanced liability for alltypes of shipment Consignments up to 500kg Optional enhanced liability for alltypes of shipment Consignments up to 500kg Optional enhanced liability andoptional priority service for alltypes of shipment

www.tnt.com11CHOOSE YOUR SERVICETIME & DAY DEFINITE0800 100 600TIME & DAY DEFINITESERVICESECONOMY SERVICESControl your costs on less urgent shipments.12:00 ECONOMY EXPRESSFor the most economical guaranteed delivery by noon, this serviceutilises the fastest road network in Europe. Guaranteed delivery by noon on a specified business day For parcels and freight Delivery to major cities and business areas in more than25 European countries Consignments up to 500kg Optional enhanced liability for all types of shipmentECONOMY EXPRESSFor your less-urgent parcels and freight, choose this economical,day-definite delivery service. Delivery on a specified business day For parcels and freight Delivery worldwide Consignments up to 7,000kg in Europe and 500kg worldwide Optional enhanced liability for all types of shipmentEXPRESS IMPORTControlyour costsExpress Import lets you collect shipments from more than 175 countriesusing all Express and Economy services.We handle all the necessary customs clearance, provide full tracking andbill you in your local currency. Arrange a shipment through CustomerService or using our Express Import tool (see page 29).