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Boston Senior Taxi Voucher Program & Van(617) 635-5178Hale House273 Clarendon St, Back Bay Area(617) 536-9123Curtis Hall20 South St, Jamaica Plain(617)635-5193Roche Center1716 Centre St, West Roxbury(617) 635-5066Contact detailsFor more information about the taxivoucher program call: 617-635-4366.For a list of licensed cab companies for theCity of Boston or more information about the SeniorShuttle and to set up a ride, call 617-6353000.21

Boston University The BUSBoston University The BUSThe Boston University Shuttle (also known as The BUS) serves theUniversity's Charles River and Medical Campuses.Who can use thisoption?BU students, faculty, staff, or alumni(including Evergreen students). Stopsinclude: Student Village II (33 Harry AgganisWay) College of Fine Arts (855Commonwealth Ave.) Amory St. & Commonwealth Ave. Marsh Plaza St. Mary's St. & Commonwealth Ave. Silber Way & Commonwealth Ave. Blandford St. & Commonwealth Ave. Myles Standish (610 Beacon St.) Kenmore St. & Commonwealth Ave. Danielsen Hall (512 Beacon Street) Mass. Ave. & Huntington Ave. 710 Albany St.How much does22Free - no charge

Boston University The BUSit cost?When is thisoption available?Limited hours of operation, with morebuses running during school term times.No service on most public holidays. Runsonly on weekdays in the summer.See the website for details and currentschedules.How far ahead doyou need to plan?No advance planning required.Whataccommodationsare available?Use the online contact form to ask aboutaccessibility for specific routes.Escorts/companions are permitted.NotesA valid Boston University ID or otheracceptable proof of affiliation with theUniversity is required to board The BUS atAgganis Way.Expect significant delays beginning 2 hoursbefore the start of each Red Sox home23

Boston University The BUSgame and approximately 1 hour after agame’s end. Games typically last 3 hours.Location of the bus can be tracked throughLive View(https://www.bu.edu/thebus/live-view/).Contact detailsOnline contact ttp://www.bu.edu/thebus/about-the-bus/E-Mail: parking@bu.edu24

Brookline Council on Aging ElderbusBrookline Council on Aging ElderbusSponsored by the Brookline Council on Aging, the Elderbus is alocal service for seniors that has been operating since the 1970s.The Elderbus stops at numerous shopping, residential andrecreational locations, including the Brookline Senior Center.Who can use thisoption?Brookline residents or visitors aged 65 How much doesit cost?Free - no charge, although a suggestedWhen is thisoption available?Five loops (originating and terminating atdonation of 0.50 is requested.the Senior Center) are made on weekdaysbetween 9:00 a.m. and 3:30 p.m. The lastloop of the day is drop-off only. The busprovides increased coverage on Fridays. Tobook a ride, call: 617-438-2938.The schedule is available online or at theSenior Center. All times are approximatedue to traffic.25

Brookline Council on Aging ElderbusHow far ahead doyou need to plan?No advance planning required. However, itis strongly recommended that you call theSenior Center in advance to confirm thatthe bus is running that day and to let thedriver know you’ll be waiting for it.Whataccommodationsare available?The Elderbus is wheelchair accessible, andthe driver is able to help secure yourwheelchair within the vehicle.Escorts/companions are permitted totravel with the passenger.The driver may be able to help with smallpackages, the steps up into and out of thebus, or with folding walkers.NotesIt is strongly recommended that you callahead of time to let the driver know tolook for you at a specific stop.When waiting for the bus, be sure you arein a spot that is visible by the driver on his26

Brookline Council on Aging Elderbusroute--especially if the driver is not alreadyaware that you will be waiting.Contact detailsElderbus hotline: (617) 730-2778Call this number for general information.To book a ride, call: (617)438-2938.Brookline Council on Aging: (617) 730-2777Call this number to check to make sure thebus is running.27

Brookline Council on Aging ElderbusScheduleSenior Center9:0010:0011:0012:301:302:30112 Centre St.100 Centre St.Corner of Beacon & Center St.9:0510:0511:0512:351:352:351550 Beacon Street1731 Beacon StreetStar Market Beacon Street9:1010:1011:1012:401:402:4061 Park StreetTown HallMain Library9:1510:1511:1512:451:452:45Walnut StreetRear Fire StationBrookline Village9:2010:2011:2012:501:502:5099 Kent StreetLynch Center70 Pearl StreetBrookline Place9:2510:2511:2512:551:552:55Harvard StreetStop & ShopHarvard & Beacon Street9:3010:3011:301:002:003:0090 Longwood Ave9:3510:3511:351:052:053:05Beacon & Powell StreetAmory & Egmont StreetPleasant St.9:4010:4011:401:102:103:1050 Pleasant StreetHarvard & Fuller Street9:4510:4511:451:152:153:15DROP-OFF ONLY 3:30 FROM SENIOR CENTER28

Brookline Elder Taxi Service (BETS) ProgramBrookline Elder Taxi Service (BETS)ProgramThe Brookline Elder Taxi System (BETS) offers a 50% discount onBrookline licensed taxi cabs for Brookline Seniors with low tomoderate incomes.Who can use thisoption?Brookline seniors (aged 62 ) and personswith disabilities of any age with low tomoderate annual incomes, currently 56,800 for a single person or 64,900 for acouple.Trips can be for any reason and to anylocal destination.How much doesit cost?Eligible seniors can buy books of couponsfor 5 each, each of which is worth 10 incab rides (half price).Each senior can buy up to 8 (or 10 ifqualified couple) coupon books a month,with 1 month's supply of booklets29

Brookline Elder Taxi Service (BETS) Programrefundable for up to 6 months afterpurchase.Tipping is recommended but not required.A tip of one or two dollars is fine, althoughmore is always appreciated--especially forlonger trips or excellent service. Couponsmay not be used to cover tips.Any tolls must be paid by the passenger.All taxi rides within the Town of Brooklineare at a metered rate that is displayed on aRate of Fare Card in the taxicab.When is thisoption available?24 hours a day, 7 days a week, 365 days aHow far ahead doyou need to plan?Coupons can be used anytime taxi serviceyear -- whenever taxi service is available.is available, with no advance planningrequired.Whataccommodations30Cabs are generally not ADA-compliant or

Brookline Elder Taxi Service (BETS) Programare available?wheelchair accessible.If you ask for help, drivers will often assistyou with bags or packages and with gettinginto and out of vehicles. They may even behappy to help you fold a lightweightwalker and put it into the trunk.Escorts/companions are permitted.As with any taxi cab service, it is up to theindividual driver whether they will acceptpets. It is always a good idea to put yourpet in a carrier or at least bring a towel toprotect the vehicle's seat. Service animalsare always accepted.NotesThe coupons are the equivalent of cash,and no Brookline licensed cab driver canrefuse to take a coupon. Full coupon booksshould be carried while traveling. Couponsalone will not be accepted.31

Brookline Elder Taxi Service (BETS) ProgramDo not tell the driver you have couponswhen you call to request your ride; simplypay the driver with coupons at the end ofthe ride.You will not receive change from yourcoupons!Contact detailsTo apply, please call Alicia Ebrat at (617)730-2740 Mon-Wed 12-4 pm to apply forcoupons.After you have your coupons, call theindividual taxi cab company to order a cab. Bay State Taxi, Inc.(617) 566-5000baystatetaxi.com Brookline White Cab(617) 314-6262Complaints regarding service should bereported to the DPW TransportationDivision using the request / comment32

Brookline Elder Taxi Service (BETS) Programform, or by calling (617) 730-2230.If you have a safety or legal complaint (e.g.,if a cab driver says he does not have areceipt or you suspect you have beenunfairly charged), take down the cabnumber, the date and the time and reportit to the Brookline Police DepartmentHackney Officer at (617) 730-2230.Passenger complaints can also be reportedusing the taxi cab comment card that mustbe available in each cab.33

Brookline HELP (drivers & personal/medical escorts)Brookline HELP (drivers &personal/medical escorts)The Home and Escort Linkage Program (HELP) is a homemakerservice designed and sponsored by the Brookline Council on Aging.The goal of this program is to provide affordable, reliable, andflexible home care service to elders living in Brookline.Who can use thisoption?In order to register for HELP, you must: Reside in Brookline Participate in a home visit with our staff Be aged 60 How much doesit cost?Most workers charge 13- 15 per hour andmust be retained for a minimum of twohours at a time. Generally workers with acar will charge 15 per hour.There is no charge for enrollment in theprogram and there is no financial gain tothe program through filling job requests.HELP is a matchmaking service and doesnot handle payment of workers. All34

Brookline HELP (drivers & personal/medical escorts)payments are handled privately betweenthe senior and the worker, although HELPstaff are available to mediate in the case ofany problems with payment.When is thisoption available?Times and payment are arranged by HELPHow far ahead doyou need to plan?Seniors wishing to use the program muststaff and the client before a match is made.register and participate in a home visit byHELP staff. Making a successful matchbetween a senior and a worker generallytakes at least a week in most cases.Whataccommodationsare available?Some of the other services provided byscreened HELP workers include: Companionship or respite care Cooking Errands Escorting to appointments Grocery shopping Laundry35

Brookline HELP (drivers & personal/medical escorts) Light housekeeping OrganizingHELP workers can drive clients places butcannot provide home health care services(i.e., bathing, feeding, wound care, etc.).NotesThe program provides an alternative toprivate home care agencies or state-fundedhome care, and is more secure than hiringa worker on your own.Contact detailsHELP, Brookline Council on Aging93 Winchester St.Brookline, MA 02446Phone: (617) 730-2752www.brooklinema.gov/268/HELP-Program36

Brookline Lyft Pilot ProgramBrookline Lyft Pilot ProgramThe Brookline Senior Center is pleased to announce another newtransportation option for residents. This program operates througha partnership with the ride-hailing company Lyft. Social workers orTRIPPS staff at the Brookline Senior Center can book a ride forqualifying seniors.Who can use thisoption?Brookline resident seniors can use thisoption in the following instances.Unexpected need for transportation to orfrom (non-emergency) medicalappointments, non-medical emergenciesas determined by social work staff,participants in Senior Center programsrunning at times when the Elder Bus andSenior Center Van are not, and seniorswho have smartphones but have neverused Lyft and would like to try it for thefirst time.How much doesThis program was sponsored by37

Brookline Lyft Pilot Programit cost?fundraising efforts and generousdonations. The rides are free.When is thisoption available?Please call the Senior Center during officeHow far ahead doyou need to plan?Please call at least one week prior to yourhours (8:30 am – 5:00 pm).appointment as initial appointments willneed a HELP interview to secure.Whataccommodationsare available?When you call, you will be asked if thereNotesThe Senior Center staff person will call youare special accommodations needed.prior to your pick up and give you thename or your driver and the license platenumber, make and model of the car. Youmust be outside your residence 5 minutesprior to pick-up.Contact detailsBrookline Senior Center, 93 Winchester St.617-730-2777.38

Brookline Senior Center VanBrookline Senior Center VanThe Brookline Senior Center Van provides curb-to-curbtransportation between the Senior Center and the home of anyBrookline senior.Who can use thisoption?Brookline seniors aged 60 How much doesit cost?Free - no charge, although a contributionWhen is thisoption available?Monday through Thursday, from 9 am to 3of 1 per ride is requested.pm. The van operates only on days whenthe senior center is open.How far ahead doyou need to plan?At least 1 day in advanceWhataccommodationsare available?The van is wheelchair accessible.An escort/companion is permitted totravel with the passenger.At the driver's discretion, help may be39

Brookline Senior Center Vanoffered with packages, or with getting intoand out of the vehicle.Drivers are trained to help wheelchairusers board & disembark from the vehicleand to secure the wheelchair for the ride.NotesCall at least one day in advance of whenyou would like to come to the seniorcenter. Leave a voice mail saying what timeyou would like to be at the senior centerand what time you need to be back homeagain. The driver will call you back theafternoon or early evening prior to yourtrip to make specific arrangements.Contact detailsPhone: (617) 730-2750Brookline Senior Center, 93 Winchester St.Brookline, MA 0244640

Car SharingCar SharingCar-sharing is an alternative for those who still drive but prefer notto own a car. There is generally a yearly or monthly fee that is paidto the car-sharing service and then an hourly rate to “share” the caritself. However, you do not need to pay for car insurance, gas, andmaintenance when you use a car share vehicle. Pickup locationsvary but can often be found centered around a publictransportation hot spot or shopping area. There are many car pickup locations in Brookline and a few in Newton.Kathryn’s Tips for Using Car SharingKathryn likes to keep active and getsaround without a car on a day-to-day basis.Once a month on the weekends, she rents acar from Enterprise. They come pick her upat her house and take her to the Enterprise rental facility to pickup the car. She runs any errands requiring longer distance traveland visits friends who are farther afield. Otherwise, she getsaround town by walking or taking public transportation.41

Car SharingWho can use thisoption?Anyone with a valid driver’s license and amajor credit card can use the car-sharingservice.How much doesit cost?Monthly costs vary depending on theservice, and different types of cars havedifferent hourly rates (i.e., a compact carwill cost less to rent on an hourly basisthan an SUV). In addition, there aredifferent rates for different days/times.Generally it is more expensive to rent onthe weekends during prime times than onthe weekdays during those same time

Phone: (617) 926-4100 or TTY: (617) 923-1562 Protective Services (for reporting suspected abuse of seniors) Business hours, Mon - Fri, 9 am - 5 pm: (617) 926-4100