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Architected to anticipateyour needsShoreTel’s Pure IP telephony solutions deliver performance,reliability and value – with no surprises!
Customer focusdrives our successIn the white-hot marketfor IP telephony,ShoreTel stands out.Our success is basedon more than superiortechnology; organizationslike yours are choosingShoreTel becausewe don’t just delivercustomer satisfaction,we deliver customerdelight.We have built ourbusiness by ensuringthat ShoreTel solutions,service and performanceexceed customerexpectations –a rigorous approachthat has been rewardedwith many accoladesand world-class customersatisfaction ratings.
Build your business on the performance andreliability of Pure IP communicationsAcross industries, companies of all sizes are embracing Unified Communications –the integrated delivery of voice, data and video – to accomplish four critical goals: Improve employee productivity by transforming the way people communicate Integrate the communication system into business processes Deliver communications services with superior reliability and availability Reduce capital and operating expendituresShoreTel delivers high-performance Pure IP communicationsShoreTel delivers breakthrough Unified Communications solutions that can help youachieve all of these goals, and more. Our market-leading Pure IP solutions redefinethe traditional phone system to offer: Extremely high levels of scalability, reliability and availability that meet the needsof global enterprises, and small and medium businesses, alike Exceptional ease of installation, management and useShoreTel scored highin value – in fact, thehighest rating overallin the benchmark.Building the Successful VirtualWorkplace: VoIP Review:Products, Services, ArchitectureNemertes Research, March 2007 Accessibility by mobile users, transferring the full productivity of their officeenvironment to their mobile phones Lower total cost of ownershipUnbeatable reliability and valueShoreTel’s distributed software architecture and innovative product design provideenterprise-class reliability and scalability for businesses of every size – from tenusers to tens of thousands. No matter what the size of your deployment, you canexpect reliability that exceeds the most stringent measure of availability commonlyused today – “five 9s,” or 99.999% – while enjoying low cost of ownership andstreamlined, centralized management.But a communications solution is more than just an architecture.ShoreTel complements its technology and design leadershipwith equal strengths in ease of use, customer service andsupport, and an exceptional commitment to customersatisfaction. Our entire business is focused on delightingcustomers at every step, from initial consultations, throughinstallation and deployment, to ongoing use and systemexpansion. In every way, ShoreTel delivers its Pure IP solutionsto meet the needs of virtually any business – including yours.
The ShoreTel Distributed ArchitecturePSTN/ITSPShoreGear 90BRIShoreGear 220E1PSTNShoreWareMobile CallManagerApplications Voicemail Auto AttendantAnalogPhoneIP PhoneShoreWarePersonalCall ManagerLONDON OFFICESAN FRANCISCO-HEADQUARTERS Office Anywhere SoftPhoneTELEWORKERIPWANNEW YORK OFFICEShoreGear T1ShoreGear 120Third PartyPBXPSTNConference BridgeShoreGear 50ShoreGear all ManagerShoreGear T1Contact Center (CC,ECC)Applications Voicemail Auto Attendant System Administration Contact Center (WG)Third PartyVoicemailThird Party PhonesShoreWare DirectorOne network, countless benefitsShoreTel’s distributed architecture provides a single image system for businesssites spanning any geography. It’s the foundation of our Pure IP solution: easy to use and maintain,and a catalyst to boost your organization’s productivity.The ShoreTel IP telephony system offers complete feature transparency across your enterprise.Gone are the days of multiple PBXs and separate systems for voicemail, automated attendant andAutomatic Call Distribution (ACD). With ShoreTel, the phone system is distributed, the voiceapplications are integrated, and the management interface is best in class.
End-to-end solutions for every businessShoreGear IP Voice Switches: Highly reliable, intelligent ShoreGear IPvoice switches meet the communications needs of headquarters, regional andbranch offices, supporting both IP phones and analog devices. Reliability isfurther increased by adding a single additional switch at a site. If a ShoreGearvoice switch supporting IP phones fails or is isolated by a network fault, the phoneswill automatically failover to another voice switch at the site. This “N 1” form ofredundancy is simple, cost effective and incredibly reliable.For maximum availability,the processors that powerShoreTel switches do notcontain mechanical diskdrives, eliminating thesingle most commonpoint of system failure.ShorePhone IP Telephones: ShoreTel offers a wide range of ergonomically designed, intuitivetelephones with rich, superior sound quality. ShorePhone IP telephones are automaticallyconfigured when added to the network, eliminating time-consuming manual installation.System Management: With ShoreWare Director, your entire phone system can becentrally managed from a single browser-based interface.System Monitor: ShoreWare System Monitor ensures a high level of voice quality bycontinuously monitoring your network, allowing you to proactively address performanceissues before they affect network reliability.Office Anywhere: Whether they are in the office or on the road, end users can directcalls to any phone of any type, and use ShoreTel’s desktop applications as if theywere sitting at their desks.Contact Center and Converged Conferencing: ShoreTel’s Contact Center productsoffer solutions for call centers ranging from entry-level, for those requiring basicfunctionality, to formal contact centers requiring more in-depth, full featured options.For maximum productivity, ShoreTel Converged Conferencing allows your organizationto conduct large audio conferences and share desktop applications.Additional Business Applications: ShoreTel offers specialized applications such asthe ShoreTel Salesforce.com Call Center Adapter, E911 Notification, ShoreTelNetSuite Integration, Legal and Professional Cost Recovery Integration and theShoreTel Web Dialer, all of which deliver strong productivity benefits.Purpose built for scalability and reliabilityThe ShoreTel IP telephony system is a completely integrated IP phone systemthat scales seamlessly. It is designed and built from the ground up to be the market’seasiest to use, easiest to manage, full-featured Pure IP PBX system.Incorporating a switch-based hardware platform, the ShoreTel distributed architecturemakes each switch and site an independent call processor that continues to operateseamlessly in the event of wide area network (WAN) failure. Unlike other providers’solutions, all servers can be disconnected from the ShoreGear switches and theShoreTel phone system will continue to place and receive calls.
After an extensive and rigorous evaluation ofnumerous IP telephony vendors, we selectedShoreTel to meet our requirements including easeof-use, simplicity of management, high reliability,scalability, strong disaster recovery capabilities,and a rich feature set. The ShoreTel system hasimproved our communications and productivity,and we have a disaster recovery solution in placebecause of the distributed nature of the system.ShoreTel has prepared us for the future.Bob Glaze, CTO, City of OaklandIn addition to meeting our needs for UnifiedCommunications in our fast-paced, highlycollaborative global consulting business, ShoreTel hasenabled us to reduce our telephony operating costsbecause of capabilities such as least cost routing,toll bypass, ShoreTel’s efficient management andadministration, and the company's conferencingfeatures. We have been saving at least 10,000per month, every month, since we installed theShoreTel system. We continue to be amazed at howour per employee costs keep coming down.Michael Shisko, Director, Information TechnologyHitachi ConsultingA single goal: customer satisfactionSince our first shipment in 1998, customer satisfaction has been, and always will be,ShoreTel’s top business priority.At ShoreTel, “customer focus” is not a slogan; it’s our way of doing business. We haveoriented our entire business to focus on customer satisfaction,which we rigorously monitor, measure and constantlystrive to improve. ShoreTel commissionsindependent surveys to measure every newcustomers’ satisfaction, and monitors overallsatisfaction, and monitors overall satisfaction levelsof our customer base on a daily basis.To learn more about how ShoreTel’s Pure IP solutionscan help you get all of the benefits of UnifiedCommunications, please call 800.425.9385 orvisit www.shoretel.com today.Copyright 2007 ShoreTel. All rights reserved. The ShoreTel logo, ShoreTel, ShoreCare, ShoreGear, ShoreWare and ControlPoint areregistered trademarks of ShoreTel, Inc. in the United States and/or other countries. ShorePhone is a trademark of ShoreTel, Inc. in theUnited States and/or other countries. All other copyrights and trademarks herein are the property of their respective owners.Specifications are subject to change without notice. Part #850-1136-02/9.07
World Headquarters:ShoreTel, Inc.960 Stewart Dr.Sunnyvale, CA94085 USA 1 (800) 425-9385 Toll Free 1 (408) 331-3300 Tel 1 (408) 331-3333 Faxwww.shoretel.comEMEA:18-24 Stoke RdSlough, BerkshireSL2 5AG, UK 44 800 652 8645 Tel 44 1753 757210 FaxAsia Pacific:Suite 27, Level 953 Walker St.North Sydney, NSW2060 AustraliaPart #850-1136-02/9.07 61 (0)2 9959 8000 Tel 61 (0)2 9959 8011 Fax
the ShoreTel Salesforce.comCall Center Adapter, E911 Notification, ShoreTel NetSuite Integration, Legal and Professional Cost Recovery Integration and the ShoreTel Web Dialer, all of which deliver strong productivity benefits. Purpose built for scalability and reliability The ShoreTel IP te
