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QVC FOB ORDER REQUIREMENTSUpdated August 20th, 2015IMPORT COLLECTThis section applies to all shipments when QVC is responsible to move the goods from alocation outside of the US into a QVC Distribution Center.PACKAGING AND LABELINGFollow Coleman’s product and packaging specifications. See Appendix A for salable andmaster carton label information, configuration and samples. Vendors manufacturingColeman, Aero, Stearns, Sevylor, Mad Dog and Helium brands must use the labels orderedthrough Fine Line. Labels from Fine Line will be ordered by the Coleman USA office andsent to manufacturer once mailing address and contact information is provided.QVC INDIVIDUAL BARCODE LABEL (Salable Unit - small label)Placed on the item, reshipper or master carton that has a single unit. The barcode labelmust be placed on the largest flattest surface of the outermost packaging of the salable unitor reshipper. If the shipping carton contains a unit of one place the salable barcode labelon the largest side panel opposite of the panel that contains the GTIN12 or GTIN14, aka theUPC and I2of5 bar code respectively. Do not place the label over a seam of the box orused to close a poly bag. If the unit comes one piece to a box only apply the salable unitlabel to the carton. Any quantity above one piece the item must be packed in a mastercarton containing at least 4 pieces. See Appendix A for examples of correct label placement.IF RESHIPPERS REQUIRED:The reshipper must be placed in a master carton with no less than 4 items (reshippers) to amaster carton. One SKU per master carton and each master carton must contain the samequantity, only one partial master carton allowed. The partial master carton must be marked"partial" in large bold lettering.Maximum master carton dimensions for apparel: 24" x 18" x 12" maximum master cartondimensions for all other: 24" x 40" x 24" and may not exceed 40 lbs total weight and no lessthan 4 units per master carton. One exception is the 2000001150 - quad lantern. It canship in the master carton 2 pcs to a box. However, if the total quantity for one PO exceeds5,000 units you must rebox so that 4 units are to a MASTER CARTON.MASTER CARTON LABEL PLACEMENT (Large label):While carton is in its natural resting position on the conveyor, the label is to be placed onsmallest side of the carton, lower right side. See Appendix A for examples of correct labelplacement. NOTE: If the unit comes one piece to a box only apply the salable unit label tothe carton in the appropriate position for the salable unit. (See salable unit notes).Shipment authorization steps1
QVC FOB ORDER REQUIREMENTSUpdated August 20th, 2015The following steps must be followed to obtain Direct Import shipment authorization:A) Vendor/Factory must make a booking request to the QVC designated FreightForwarder/Consolidator.B) Vendor/Factory must obtain Authorization to Ship from the QVC designated FreightForwarder/Consolidator.C) Vendor/Factory must deliver product to the QVC designated FreightForwarder/Consolidator by the PO Do No Ship After Date.D) Vendor/Factory must provide Required Import Documentation to the QVC designatedFreight Forwarder/Consolidator.Make a Booking Request to Freight Forwarder/ConsolidatorOcean ShipmentsPlease contact Century Distribution Systems QVC’s origin r ShipmentsFor shipments travelling via air, please contact Expeditors ocations/OfficeLocator.aspVendor/Factory to provide booking informationVendors are required to make a booking request to the Authorized QVC Freight Forwarderat least 10 days prior to the Do Not Ship Before Date on the most recent revision of theirQVC Purchase Order. The vendor is required to provide the following information to theFreight Forwarder:A) QVC Purchase Order NumberB) QVC SKU (Item Number)C) Total shipment quantityD) Total master carton quantityE) Dimensions of the salable units and/or master cartons in Imperial measureF) Weight of the salable units and/or master cartons in poundsG) Freight readiness date to be delivered to the purchase order FOB locationH) Vendor contact information2
QVC FOB ORDER REQUIREMENTSUpdated August 20th, 2015The standard shipment mode for QVC Direct Import shipments is all-water from foreignports to the United States. Expedited shipments may be arranged on an exception basisand will be subject to QVC Executive approval. The vendor is responsible to prepay all extracosts incurred by using an expedited transportation method.If the vendor does not have the product “Ready to Ship” by the most recent PO revision DoNot Ship After Date, the vendor will be assessed a QVC Vendor Chargeback for shippinglate. The late fee will be calculated based on the number of days late along with the dollarvalue of product shipped late. “Ready to Ship” includes that the vendor must have achieveda 1st Piece approved result, a PSFGA approved result and a Bar Code approved result.Obtain Authorization to ShipThe Forwarder/Consolidator will provide authorization to ship, once the Pre Shipmentapprovals are complete. If the ASN is approved to ship, all pre Shipment Approvals willdisplay a Y. If any display an N, do the following:1st Piece N Contact your BuyerPSFGA N Contact your PSFGA CoordinatorBarcode N Contact Vendor ComplianceFor all Import Collect freight, QVC will determine the vessel/flight selection and containerconsolidation configuration. The QVC agent/vendor/factory cannot choose the vessel/flightselection and cannot determine consolidation configuration.The freight forwarder will issue a Ship Order providing the delivery cutoff and address ofwhere the freight should be delivered. The vendor is responsible to pay the freight costs toget the product to the FOB port listed on the QVC Purchase Order. QVC will takepossession of the freight at the FOB port and transport to the appropriate QVC location.Deliver Product to the Freight Forwarder/ConsolidatorThe vendor is responsible to deliver product to the QVC Freight Forwarder per theinstructions given. If any of the booking information provided to the QVC Freight Forwarderhas changed, the Vendor must inform their QVC Buyer and QVC Supply Chain Specialistas soon as possible.If for any reason the Vendor is not ready for their appointed sailing, it is the Vendor’sresponsibility to notify Century at least 10 days prior to the vessel sailing or the Vendor willbe charged full freight cost of shipment.Provide Required Import Documentation3
QVC FOB ORDER REQUIREMENTSUpdated August 20th, 2015The vendor is responsible to deliver accurate and complete sets of the followingdocumentation to Jarden ATC and Coleman Trade Services in accordance with USCustoms requirements for each shipment. Our ATC office will forward documentation to thecustomer’s forwarder. All documentation that is not provided on time will result in a NonCompliance Vendor Chargeback.All vendors with Direct import purchase orders are required to provide the followingdocument sets before five (5) days of vessel sailing (if sailing from Asia) or before three (3)days of vessel sailing (if sailing from Europe).A) A signed Commercial Invoice: Sent to Jarden ATC at Chinadocs@coleman.com andExportDoc@coleman.com only. At no time is the commercial invoice to be sent to thecustomer or their forwarder.B) Packing List, including stated marks and numbersC) SWPM – Solid Wood Packing Material StatementD) Visa Export License – when required for TextilesE) Form A - Certificate of OriginF) Textile Country Declaration – for Textiles only. Can be applicable or non-apparel textiles,such as sheets, ribbons and table linens. Provide either single country declaration or multicountry declaration, whichever is applicable.G) QVC’s GSP Eligibility Certificate for GSP eligible shipments, when applicableH) Additional documentation may be required depending upon commodity type.PROVIDE A PACK SLIPThe vendor is required to attach one Pack Slip to the lead carton of each shipment. Thelead carton is the first carton visible when the trailer door is opened. For LTL shipments,attach packing slip to carton/pallet that is clearly marked as packing slip enclosed.When a shipment arrives at the QVC Distribution Center, the contents of the shipment arecompared to, and must match, the Pack Slip and/or Master Pack Slip. If the Pack Slip is not attachedto the lead carton of the shipment, or is incorrect, a Vendor Chargeback will be assessed.4
QVC FOB ORDER REQUIREMENTSUpdated August 20th, 2015APPENDIX ATHE SALABLE UNIT BAR CODE LABELA salable unit bar code label must be placed on the outermost packaging of the salable unit. Thelabel must always be applied smoothly so that there are no bumps or wrinkles which could interferewith successful scanning of the bar code. QVC will only accept printer generated labels.Handwritten labels are not acceptable.Salable Unit Label RequirementsAn individual salable unit label MUST have the following information: A bar code in a QVC accepted bar code format The complete QVC SKU in a human readable format using a minimumlettering height of ⅛ inch (0.32 cm)Although not required, it is acceptable to also show the following information on a salableunit label: Color or size information (e.g. Red, Size Small or Medium) Country of OriginNOTE: inclusion of the country of origin (COO) on the salable unit bar code label does notsatisfy US Customs & Border Protection‟s marking requirements. Under the customsmarking laws, with few exceptions, every article of foreign origin imported into the US shallbe marked in a conspicuous place as legibly, indelibly and permanently as the nature of thearticle will permit, in such manner as to indicate to an ultimate purchaser in the US theEnglish name of the country of origin of the article, at the time of importation into theCustoms territory of the US.To avoid marking issues with customs, the vendor should mark goods with the country oforigin at time of manufacture, following the requirements as set forth in 19CFR134.DO NOT show any reference to multiple quantities on a QVC salable unit label or on asalable unit‟s packaging as the following examples indicate. With the rapid handling ofproduct through our distribution centers, seeing this type of information can confuse QVCassociates to think the package contains more than one salable unit.“Set of 3 ”“4 Piece Set ”“10 Set ”If the information exists it will need to be covered over prior to delivery with a label or opaque tape.It is not acceptable to cross out the information with a marker or pen.5
QVC FOB ORDER REQUIREMENTSUpdated August 20th, 2015The following images represent compliant salable unit labels:In the absence of the UPC barcode above the QVC number (left label example in figure 5, when thebarcode is scanned the human readable QVC number should be displayed. The barcode on the rightmust be in Code-128B format. The UPC barcode in the example on the right must be in UPC-A format.Coleman prefers that vendors use the example barcode on the left. See Appendix B for more detailabout bar code label requirements.6
QVC FOB ORDER REQUIREMENTSUpdated August 20th, 2015CORRECT LABEL PLACEMENT EXAMPLES:7
QVC FOB ORDER REQUIREMENTSUpdated August 20th, 20158
QVC FOB ORDER REQUIREMENTSUpdated August 20th, 2015THE MASTER CARTON BAR CODE LABELA master carton bar code label must be placed on the smallest, flattest surfacedimensionally of the master carton. The label must always be applied smoothly so that thereare no bumps or wrinkles which could interfere with successful scanning of the bar code.QVC will only accept printer generated labels. Handwritten labels are never permitted.Master Carton Label RequirementsA master carton label MUST have the following information: A bar code in a QVC accepted bar code format The complete QVC SKU in a human readable format using a minimum letteringheight of ¼ inch ( .635 cm) The total quantity of individual salable units contained within the master carton. Thequantity must be displayed as a number using a minimum lettering height of ¼ inch(0.635 cm), do not use the words “Units”, “Pieces”, “PCS” etc. The QVC 6-digit Purchase Order Number using a minimum lettering height of ¼ inch(0.635 cm) If a partial master carton is required, the word „PARTIAL‟ must be boldly and legiblymarked on the label and the quantity of units is adjusted accordingly. The “Ship To” address of the QVC distribution center as indicated on the QVCpurchase order using a minimum lettering height of ¼ inch (0.635 cm). Vendor “Ship From” address using a minimum lettering height of ¼ inch (0.635 cm). The following information is acceptable to show on a master carton label but is NOTrequired: Carton count (e.g. Carton # of ##) When carton count is included on the QVC master carton label, the carton numbersmust be printer generated and cannot be handwritten.NOTE: Both QVC approved label will NOT include carton count on the QVC master cartonlabels.DO NOT show any reference to multiple quantities on a QVC master carton label OR on themaster carton itself as the following examples indicate:“Set of 3 ”“4 Piece Set ”“10 Set ”If the information exists it will need to be completely covered over prior to delivery with alabel, opaque tape OR a black marker since the master carton will never be sent to a QVCcustomer.9
QVC FOB ORDER REQUIREMENTSUpdated August 20th, 2015The following image represents a compliant master carton label:10
QVC FOB ORDER REQUIREMENTSUpdated August 20th, 2015APPENDIX BBAR CODE LABEL REQUIREMENTSGENERAL BAR CODE LABEL REQUIREMENTSA) All individual salable units and master cartons must have bar code labelsB) The bar code format must be the same on both label types when shipping salable unitsin master cartons.C) All bar codes must be printed in black ink on a white label.D) Do not print your labels on glossy label stock. Glossy label stock interferes with ourscanners‟ ability to read bar codesE) Do not use shiny ink when printing your bar codes. Shiny ink interferes with ourscanners‟ ability to read bar codes.F) Do not print your bar codes directly onto corrugate. Overhead scanners frequentlycannot read these types of bar codes.ACCEPTED BAR CODE FORMATSCurrently QVC only accepts the following three bar code formats when labeling eachsaleable unit and master carton supplied to QVC:Code 128B (QVC preferred bar code format)UPC-AEAN-13 (European manufactured items only)CODE 128B REQUIREMENTSQVC uses a Code 128, subset B (C128B) bar code format within all distribution centers.The full QVC SKU is encoded into the C128B bar code.The C128B bar code must meet the following specifications:Minimum bar code dimensions of 2.75 inches (L) x 1.00 inch (H)Minimum ANSI grade C when inspected with a bar code verifier (QVC uses a verifier thatcomplies with ANSI's "Guideline for Bar Code Quality' (ANSI X3.182)” method forverification.Minimum quiet zone of 0.25 (1/4) inches to the left and right of the bar code (see Figure 1)Human readable QVC SKU centered, either above or below the bar code using aminimum .125 (1/8) inch character height.Placement as defined in Chapter 8, Packaging & Labeling for Shipment to a QVCDistribution Center for your specific product commodity.11
QVC FOB ORDER REQUIREMENTSUpdated August 20th, 2015NOTE: There are no specified size requirements for the actual label as long as theaforementioned specifications are followed.ENCODING THE QVC SKU INTO A C128B BAR CODEThe QVC SKU number is a 13 character alpha-numeric code representing threecomponents:A) Item number (SKN) characters 1 up to 7B) Color/Type code characters 8 thru 10C) Size code characters 11 thru 13NOTE: If color/type and/or size are not applicable to your product the charactersdefault to zeros.The QVC C128B bar code is encoded with the 13 character QVC SKU. QVC considers a space to be acharacter. Depending upon the length of the QVC Item number, it may be necessary to include aspace within the QVC SKU to achieve the full 13 characters. (See Figures 2 - 4)12
QVC FOB ORDER REQUIREMENTSUpdated August 20th, 2015UPC-A & EAN-13 REQUIREMENTSQVC accepts the UPC-A bar code format of the Universal Product Code (UPC). QVC doesnot supply Vendors with UPC numbers. UPC numbers are assigned to specific productsand manufacturers by the Uniform Code Council.QVC also accepts the EAN-13 bar code format which is the European version of the UPC-A.The European Article Numbering (EAN) system uses a similar encoding scheme as UPCcodes but the numbers are assigned by agencies overseas that are similar to the UniformCode Council.NOTE: Never encode a UPC-A or EAN-13 bar code with the QVC SKU13
QVC FOB ORDER REQUIREMENTSUpdated August 20th, 2015A UPC-A (Figure 5) and EAN-13 (Figure 6) bar code must meet the following requirements:A) Minimum bar code dimensions of 1.50 inches (L) x 1.00 inch (H)B) Minimum ANSI grade accepted is a C when inspected with a bar code verifier (QVC usesa verifier that complies with ANSI's "Guideline for Bar Code Quality' (ANSI X3.182)” methodfor verification.)C) Minimum quiet zone of 0.25 (1/4) inches to the left and right of the bar code. (Refer toFigure 1, Section 9.7)D) Human readable QVC SKU placed either above or below the bar code using atleast .125 (1/8) inch character height.E) Placement as defined in the Packaging & Labeling section (Chapter 8 for yourcommodity) of the QVC Guidelines.F) Cross Reference Data as required in the Required Cross Reference Data, Section 9.10,of this chapter.14
QVC FOB ORDER REQUIREMENTSUpdated August 20th, 2015APPENDIX CTESTING PROCEDURESAt times QVC may request of Coleman to provide a sample of an item or the entireshipment to go through testing. The following outlines processes that must be followed.The section below may ask that for an email to be sent directly to QVC, but all vendorsmust work with the appropriate contact in our Jarden ATC office before contacting thecustomer directly.FIRST-PIECE QA SAMPLE PREPARTION AND SUBMITTALSTo ensure testing is performed with the product in a near a perfect condition as possible,packaged-products submitted to QVC as First-Piece QA samples should be over-packagedfor shipment to QVC. Packaged-products that have already been subjected to the rigors oftransportation through shipment to QVC cannot be assumed to represent standardconditions. Simply applying a shipping label to the sample may not be appropriate. Westrongly suggest the following:A) Make certain that the product itself is packaged exactly as it will be shipped to QVC’sDistribution Center (Required).B) Over-pack the item and its packaging (the sample) in a manner that will protect thesample during transit to QVC (Preferred).C) Tamper-evident security tape is recommended, particularly for packages originatingoutside the USA (Preferred).D) Mark the over pack shipping carton with words such as “QA Sample Inside” (Required, ifusing overbox to ship sample during 1st piece testing/evaluation).E) Either:Send the required documentation via email to your QVC merchandising representative. Foraccurate reference, all email communication MUST INCLUDE the QVC item number(Preferred method).ORInclude all required documentation with the sample inside the over pack shipping carton.15
QVC FOB ORDER REQUIREMENTSUpdated August 20th, 2015PACKAGE TESTING AT ISTA-CERTIFIED TESTLABORATORIESQVC supports and accepts packaged-product testing by ISTA-certified test labs as outlinedbelow.Upon receipt of test reports from an ISTA-certified test lab, the QVC QA group will verifyand compare the submitted First-Piece QA sample to the detailed descriptions contained inthe test report.Third-Party Package Testing ProcessA) Design an appropriate package that will protect the product and withstand the rigors ofthe small parcel distribution environment.B) The ISTA 3A test is done via 3rd party test lab, see ista.org for a site near you. Whensubmitting sample to the lab the packaged-product must be completely packaged as itwould arrive to our DC then on to final customer. In doing so, a vendor carton is required.Following the test, the lab will provide a test report. Please send an electronic version of thereport along with the physical sample to responsible QVC merchant. QVC QA will validatethe test report against the physical sample (i.e. weight, dimensions, internal packaging).C) Test the packaged-product at an ISTA-certified test lab. Re-design and re-test whenappropriate. An ISTA certified test lab may be found by accessing the ISTA web site athttp://www.ista.org or http://www.ista.org/Login/labsearch.php.D) After performing the packaging tests, all individual units must be examined carefully fordefects. This inspection must include appearance, functionality, and any other factor thatwould affect the expected use of the product.E) Make certain that the chosen test lab understands QVC packaging testing requirementscompletely. The vendor is authorized to send a copy of this chapter directly to the test lab.F) Once an adequate package has been developed, the vendor must establish proceduresto pack the product in the designed packaging, and to ensure that the product is packagedthe same way each time. Periodically review and monitor this procedure to ensurecompliance.G) Upon successful completion of the packaged-product testing, the vendor must forward acopy of the test report along with the First-Piece QA Sample submission. Electronic copiesof the test report are required. Please send all documentation to the responsible QVCMerchandising representative via email.16
QVC FOB ORDER REQUIREMENTSUpdated August 20th, 2015Packaging Test ReportsThe test report must include the following information, in specific instances additionalinformation may be required:A) Item nameB) Manufacturer’s model numberC) QVC SKU numberD) Country of originE) Detail of packaged-product testingF) Characteristics of tested item including:External dimensions of packaging/shipping containerGross weightBox styleCorrugated material usedType of manufacturer’s jointBox closure methodG) Detailed descriptions of the interior packaging including all components along withimagesH) The test evaluator’s conclusions on the suitability of the packagingI) Results of the post-test product examinationApproved Package Testing Labs in China:NOTE: Packaging Electronic Test Request Forms may be obtain by contacting the labs attheir website addressesBureau Veritas: http:// /www.bureauveritas.comBureau Veritas Consumer Products Services Division Laboratories Unit 406, VantaIndustrial Centre 21-33 Tai Lin Pai Road, Kwai Chung, N.T., Hong Kong Phone: 852-24181222 Fax: 852-2401-0378.Bureau Veritas Hong Kong Limited Pacific Trade Centre, 1st Floor 2 Kai Hing Road,Kowloon, Hong Kong Phone: 852-2331-0888 Fax: 852-2331-0889 Sample Pick-up: 8522331-0333 Contact: Raymond Lam (testing) Email: bvcps sales@hk.bureauveritas.com17
QVC FOB ORDER REQUIREMENTSUpdated August 20th, 2015Bureau Veritas Hong Kong Limited 4th Floor, B Bulding, Min Li Da Industrial BuildingHonghualing Industrial Park, Liu Xian Road Xili, Nanshan District SHENZHEN 518955,Chna Phone: 86-755-86000151 Fax: 86-755-8600157Email:bvcps szinfo@cn.bureauveritas.comINTERTEK: http://www.intertek-labtest.com/{Testing Laboratory} Intertek Testing Services Shenzhen Ltd. 7/F., Shekou TechnologyMain Building, Industrial 7th Road, Shekou, Shenzhen 518067, China Phone: (86-755)2683 7000 Fax: (86-755) 2683 7118/9 Email: Cicy Tao (cicy.tao@intertek.com) / Elaine Ye(elaine.ye@intertek.com) / Gracie Wang (gracie.wang@intertek.com){For Inspection, Audit, & CSR} Intertek Testing Services Shenzhen Ltd. 5/F, M-Space, Bldg.A, Nanhai Ave. South, Shekou Phone: (86-755)2686 1668/2602 0830 Fax: (86-755) 26676688/2602 0888 Email: labtest.shenzhen@intertek.com18
Aug 20, 2015 · get the product to the FOB port listed on the QVC Purchase Order. QVC will take possession of the freight at the FOB port and transport to the appropriate QVC location. Deliver Product to the Freight Forwarder/Consolidator The vendor is responsible to deliver product to the Q
