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Telstra CloudCollaborationCisco PoweredEmpower your business in the digital worldFind out more
ContentsProduct summary03The Telstra Advantage05Business Benefits06Features and Applications07– Voice and Video Telephony08– Presence and Instant Messaging08– Persistent Messaging09– Mobility09– Web Conferencing and Collaboration10– Video Conferencing and TelePresence10– Borderless Collaboration11– Intelligent Routing11– Collaboration endpoints11Why Telstra?12Contact details15
CONTENTSAs technology has evolved,business practices havechanged, and the workplaceis fragmenting.Ensuring employee productivity hasbecome more challenging in a world ofdisparate workflows, distributed teamsand devices globally. Now everyone needsto work together as if they were in the sameoffice - but how can you make it possible?Telstra Cloud Collaboration Cisco Powered(TCCCP) lets you keep up with the speed ofdigital business and enhance employeeproductivity through a complete and unifiedcollaboration solution.Now you can help your people communicateacross time zones and office boundaries tocreate one continuous work stream for aglobal workforce. And empower them tograsp every opportunity, increase staff andsupplier engagement and enhance customerexperience. All with a simple, flexible andconsumption-based cloud solution tailoredto your business.Product Summary Telstra Cloud Collaboration Cisco Powered
CONTENTSProduct Summary Telstra Cloud Collaboration Cisco PoweredA COMPLETE COLLABORATION SOLUTION IN THE CLOUDCloud CallingBusiness MessagingMeeting ExperiencesCollaboration ToolsVOICE & VIDEOTELEPHONYPERSISTENTMESSAGINGMOBILITYPRESENCE &INSTANT MESSAGINGWEB CONFERENCING& COLLABORATIONVIDEO CONFERENCING& TELEPRESENCECloud Collaboration PlatformSIP CONNECTNETWORK &DATA ENETWORKAPIs & OPENPLATFORM
CONTENTSThe Telstra Advantage Telstra Cloud Collaboration Cisco PoweredThe Telstra AdvantageFull integration across platforms,applications, devices and networksTo further enhance your collaborationexperience, we have integrated our coreTCCCP solution with Cisco Spark and WebExvia Cisco Spark Hybrid Services and CiscoCloud Connected Audio-Service Provider.Telstra CloudCollaborationCisco Powered(TCCCP)WebEx andCloud ConnectedAudio-Service ProviderCisco SparkHybrid Servicesfrom TelstraCloudCallingMeetingExperiencesTelstra Global IP &SIP Connect networksTruly complete, unified collaborationto empower your businessBusinessMessagingCisco Sparkfrom TelstraThis is all underpinned by our global IP andSIP Connect networks with functionalitynatively integrated, giving you a consistent,high-quality experience.You can now enjoy complete and integratedcollaboration spanning presence, instantand persistent messaging, content sharing,calling, video conferencing and advancedmeeting experience.
CONTENTSBusiness Benefits Telstra Cloud Collaboration Cisco PoweredBusiness BenefitsMove fast and adaptAct in the moment TCCCP enables you to choose from awide range of collaboration features andfunctions and scale dynamically as needed. Improve productivity and decisionmaking to increase your organisation’sresponsiveness and profitability. Add-ons help you further customise yoursolution, while hybrid deployment optionsoffers flexibility. Empower your workforce to connectglobally in real time from any compatibledevice while providing a consistent andintuitive user experience. You will enjoy financial flexibility throughusage-based pricing with minimal upfrontinvestment. Drive innovative work practices, deepercollaboration and closer customerrelationships. Offer the flexible work practices thattoday’s employees expect.Reach global markets Delivered from the secure private cloud,TCCCP provides fast and reliable accessthrough our integrated network footprintacross Australia, New Zealand, Asia,Americas, Europe, the Middle Eastand Africa. It’s all backed by a Service LevelAgreement of 99.99% and a consistentservice experience. Exceptional security plus built-ingeographical redundancy and disasterrecovery help protect you against theunexpected.
CONTENTSFeatures andApplicationsVoice and Video TelephonyPresence and Instant MessagingPersistent MessagingMobilityWeb Conferencing and CollaborationVideo Conferencing and TelePresenceBorderless CollaborationIntelligent RoutingCollaboration endpointsFeatures and Applications Telstra Cloud Collaboration Cisco Powered
CONTENTSFEATURESFeatures and Applications Telstra Cloud Collaboration Cisco PoweredVoice and VideoTelephonyPresence andInstant Messaging Feature rich voice and high-definition videotelephony solutions using QoS enabled networkservices globally. See at a glance who’s available and onwhat device to save time and reducemissed conversations. Easy-to-use, high quality functions to helpimprove and streamline accessibility andproductivity. Quickly get in touch with colleagues.
CONTENTSFEATURESFeatures and Applications Telstra Cloud Collaboration Cisco PoweredPersistentMessagingMobility Cisco Spark offers one-to-one and teampersistent messaging and content sharing fromsecure virtual spaces accessed via the CiscoSpark app. Keep staff productive not only on desktops andlaptops but also on the move via smart phonesand tablets with Cisco Jabber or Cisco Spark. Spaces are multi-purpose, searchable andaccessible from any device, anytime, anywhere.Content and communications for a team, projector topic can be easily organised. Conversations can be quickly elevated to a videocall or face-to-face meeting with one click. This mobile-first experience empowersdiscussion, decision making, and faster workprocesses. Cisco Spark is easy to secure with end-to-endencryption and moderator control over access tospaces. It can also integrate with the other toolsand business processes. Empower mobility with access to voice, video,presence, instant and persistent messaging,desktop sharing and conferencing. Share knowledge and skills at a moment’snotice to drive innovation and faster decisions.
CONTENTSFEATURESFeatures and Applications Telstra Cloud Collaboration Cisco PoweredWeb Conferencingand CollaborationVideo Conferencingand TelePresence Cisco WebEx conferencing provides web-basedvideo conferencing, shared meeting spaces,document sharing and instant messaging.Meet anywhere, anytime, on any mobile deviceor video system to contibute, learn, share ideasand make decisions faster. With the simplicity of a single dial-in number,bring together multiple people, locations andtechnologies to the same meeting room withMulti-Party Video. Cisco WebEx CCA-SP (Cloud ConnectedAudio - Service Provider) natively integratesPSTN and on-net IP voice for end-to-end Qualityof Service for WebEx meetings to reduce PSTNoperational costs. Cisco Spark can be used with WebEx for moreagile team collaboration. Or add Cisco Sparkto your Cloud Collaboration Cisco Powereddeployment for an integrated user experience. Cisco Spark Hybrid Services connect yourTCCCP solution with Cisco Spark. You enjoyenhanced collaboration while protecting yourinvestment and improving user experience. Engage within web conferences using videoendpoints within Cisco WebEx Meeting Centre video conferencing (formally known as CiscoCollaboration Meeting Rooms). Go one step further with Cisco TelePresencein Australia for immersive video conferencingthat makes participants feel like they’re sittingin the same room. The Cisco Spark Board is a multi-point touchbased, 4K screen device to meet, screen share,and use digital whiteboarding. Enrich the wayyou work with HD video, high-fidelity audio,and automatic camera focus on the personspeaking. Outfit any room with state-of-the-art videocollaboration systems that connect to yourCisco Spark service.
CONTENTSFEATURESFeatures and Applications Telstra Cloud Collaboration Cisco llaborationEndpoints Borderless Collaborationallows staff to be more flexible,work from anywhere and havea better work life balance. Enable your operators todeliver exceptional customerservice with our ARC AttendantOperator Console. Enhance collaboration andcreate a continuous workstreamwith a broad range of devicesand systems. Improve remote and mobileworker productivity by helpingthem collaborate with noVPN required. Designed exclusively for theCisco collaboration platform,and fully integrated into thesolution. Choose endpoints to suit fromCisco IP phones and video roomsystems to web, mobile, anddesktop clients. Enhance consumer interactions Manage and control customerthrough mobile and browsercalls from your desktop throughbased collaboration with thean intuitive user interface.foundation for WebRTC-enabledendpoints. Your choice of accessories,including compatible headsetsfrom leading providers – Jabraand Plantronics.
CONTENTSThe Telstra Advantage Telstra Cloud Collaboration Cisco PoweredWhy Telstra?We offer a complete and fullymanaged Cloud Collaborationsuite providing integrated voice,video and collaboration to simplifyand enhance the way you work.A fully integrated solutionOnetrustedpartnerWherever you are or aspireto be you can be assured of aconsistent, high-quality experience.This is made possible throughintegration of the Cisco platformwith the secure Telstra cloudand our global IP networks withSIP Connect.Ongoing innovation delivers thebest and latest capabilities, andsolutions are continually measuredand optimised to ensure peakperformance. All with the assuranceof one point of expertise.Consistent serviceexperienceFully managedNetwork integratedAdvanced toolsShared visionGlobally deliveredUnified systemsPerformance measuredTelstra/Cisco Alliance:Integrated architecture Innovation roadmap
CONTENTSFeatures and Applications Telstra Cloud Collaboration Cisco PoweredCost-efficient features tailored to your usersA trusted partner for your cloud journeyWe understand that your employees are individualsand have different communication and collaborationneeds, so we’ve created perpetual and annuity licencemodels to meet those requirements in the most costeffective and flexible way. Each subscription modelhas specific features and comes at a predictablemonthly cost. All you do is select the right one thatmeets your business needs.Let us help you get the most from the cloud andenable your people to work together across the office,across the street or across the world. Tap into our vastexperience in designing, deploying and managing bothcloud and collaboration solutions across multipleindustries.We'll assist you to transcend traditionalcommunication barriers through one unifiedA simple Software-as-a-Service (SaaS) model enables collaboration system and show you how to move to theyou to bundle other Cisco collaboration services at acloud at your own pace with seamless integration forlower combined cost than by acquiring applicationsyour existing tools. We'll provide the most advancedseparately. It allows you to choose as little or as much capabilities to create richer and more productiveas your business requires.collaboration, with a solution that's simple to manage,secure, and easy to budget for.
CONTENTSThe assurance of one point of expertiseRely on our expertise to deliver a solution thatperforms smoothly from start to finish. Ourconsultants work with you to design a solution thatfits perfectly with your collaboration requirements,and aligns with your overall business strategies.Features and Applications Telstra Cloud Collaboration Cisco PoweredHigh security and redundancyOur entire cloud platform and core network productshave ISO-27001 certification, the internationalbest practice for security. For Australian-basedcommunications, all data is stored locally to rigorousstandards to remain secure and private. Sincecommunication traffic stays on-shore, it has a shorterHave the confidence of end-to-end service assurancedistance to travel and is less vulnerable to exploit.supported by 24 hour monitoring and management toensure everything works properly. And all with theGlobal businesses can be confident that theirsimplicity of a single touch point.individual data sovereignty wishes are met andconform to in-country regulatory requirements. TheyYou can also take advantage of a comprehensivealso have the assurance of dedicated servers inrange of end user equipment - from applications andTelstra’s international data centres. Six data centresdevices to complete room systems. We can provide aare strategically located in Australia, Hong Kong,range of user training programs to help your peopleSingapore, United Kingdom and United States, withmaximise the value of their tools, and provide a betterdirect links to Telstra’s global network.return on your investment.For peace of mind, replicated servers and mirroredsites deliver both high availability and geographicredundancy to keep operations going. In addition, youcan depend on 24 hour monitoring and managementand world-class security to keep your data safe.
CONTENTSTelstra Cloud Collaboration Cisco PoweredContact your Telstraaccount representativefor more detailsAustralia1300 telstra (1300 835 787) weredInternationalAsia 852 2983 3388EMEA 44 20 7965 0000Americas 1 877 835 7872Australia 61 2 8202 5134t workforce/employee-effectivenessSalestg sales@team.telstra.comChannel Partnerspartners@team.telstra.com and are trade marks and registered trade marks of Telstra Corporation Limited, ABN 33 051 775 556. Telstra Corporation Limited.Copyright, trademark and other intellectual property rights in this document are owned or licensed by Telstra Corporation Limited (Telstra) and protected by law.Information contained in this document is subject to change without notice and does not represent a commitment on the part of Telstra.As this document contains confidential information of Telstra, except as allowed by law or in accordance with your confidentiality agreement with Telstra (if any), it must not be disclosed in whole or part to any third party without Telstra’s consent.No part of this publication may be reproduced in whole or in part, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopied, recorded or otherwise, without the written permission of Telstra.Although Telstra has been using its due diligence to ensure that information contained in this document is accurate, it is not guaranteed to be error free. If you have any questions about the information (including its accuracy and completeness),please call your Telstra representative.DS208 MAR18
Cisco WebEx CCA-SP (Cloud Connected Audio - Service Provider) natively integrates PSTN and on-net IP voice for end-to-end Quality of Service for WebEx meetings to reduce PSTN operational costs. Cisco Spark can be used with WebEx for more agile team collaboration. Or add Cisco Spark to your Cl
