WIXLIB

RingCentral OfficeProductOverviewRingCentralResellerSales& Support GuideGet the #1 cloudphone system for your businessRingCentral Reseller Support: (800) 595-8110 resellers@ringcentral.comRS&I Reseller Support: (800) 825-7999 DealerServices@rsiinc.comSales and Support Guide1

Table of Contents4Getting Started4Welcome to the RingCentral Authorized Reseller Program5Training and Tools6Sales Overview6RingCentral Company Background6Cloud-based Business Phone Systems6What is RingCentral Office ?7Complete Business Phone System—Included Features10RingCentral Office Pricing–US12RingCentral Office Pricing–Canada14Reseller Device Options20Preparing Your Customer’s Quote23How many users or lines should I include in my quote?26Bandwidth Requirements & Testing26Customer Bandwidth Requirements26VoIP Bandwidth Test28Order Entry28Preparing for Your Order–Checklist28Placing Your Order & Activating a New Account–Step-by-Step Guide38Transferring Numbers38Important Guidelines41Do’s & Don’ts41After Your Transfer Request Has Been Submitted42RingCentral Supported Customer Implementation42Setting Your Customer’s Expectations42Scheduling Advisor Appointment42Preparing Your CustomersSales and Support Guide2

Table of Contents43Reseller Supported Customer Implementation43Baseline Implementation48Setting up Company Greetings50Setting up Phones53Large Customer Implementation Process54Ongoing Customer Support54Direct RingCentral Support for Customers54Reseller Support55Reseller Commissions55Commission Credit Guidelines55Commission Payment Information55Reseller/Dealer Demo Program & Discounts56Frequently Asked QuestionsRingCentral Confidential InformationAll information contained within this document is strictly confidential to RingCentral and its Sales Agents. Sales Agents shall not discloseany of this information to third parties. Disclosure of this document or any information contained herein is a violation of Section 14 ofyour Sales Agent Agreement, which will result in immediate termination of your agreement and potential legal ramifications.Sales and Support Guide3

RingCentral Reseller Sales & Support GuideGetting StartedWelcome to the RingCentral Authorized Reseller ProgramCongratulations on becoming an authorized RingCentral Reseller! We’re excited thatyou’ve decided to join our Sales Agent Program to bring the industry’s #1 cloud-basedphone system to your customers. This comprehensive Reseller Sales and Support Guideis designed to help you get a jump-start on selling and supporting RingCentral.You should have received a Welcome Email with important information about your partner account:Partner ID for yourRingCentral Reseller AccountLink to RingCentral ResellerOrder Entry Portal All commission payments are tracked andpaid to your Partner ID No log in is required to place an order.(BMID, AID, and PID fields arenot required.) You’ll also need to provide your Partner IDwhen you call the Reseller Support LineAccess to the Reseller Training Portal All RingCentral Reseller training anddocumentation is located on the TrainingPortal. This includes:1. Self-paced training ALL of your customer orders must besubmitted via the Order Entry Portal foryou to receive commission credit.Please DO NOT call RingCentral Salesfor pre-sales or ordering assistance.Commissions will not be paid to theReseller if RingCentral Sales is engaged.All Reseller pre-sales and orderingquestions should be directed to theReseller Support Line.2. Live webinar training calendar3. Sales & marketing tools (marketingcollateral, quoting tools, salespresentations, and proposals)4. Technical documentation (deviceinformation, configuration guides, etc.)5. Program information (ordering, support,and direct from distributor program) Registration instructionsReseller SupportSupport Line800-595-81101. Go gistration/Email2. Enter activation code:56014C1F00147BCFJoin the Reseller LinkedIn Groupto stay up to date on promotions,products, and program news:3. Enter your Partner ID provided in yourWelcome Emailresellers@ringcentral.comLinkedIn RingCentral ChannelPartners GroupSales and Support Guide4

Getting StartedTraining and ToolsTo get started as a RingCentral AuthorizedReseller, please follow these steps:STEP 1Complete self-paced online training. Log in to the RingCentral Reseller TrainingPortal: Go to My Training section. Complete tutorials in the Self-PacedTraining foldera. Basic Salesb. Order EntrySTEP 2Attend live webinar training sessions. To view the calendar and register forupcoming sessions, please go to:Live WebinarsSTEP 3Download tools and documentation tostart selling. Go to the Reseller Documentation & Toolsfolder to download collateral, presentations,proposals, and quoting tools to provide toyour prospects.STEP 4Contact the Reseller Support Line if you haveany questions on how to prepare your quote orproposal, or have general or technical pre- orpost-sales questions.Sales and Support Guide5

Sales OverviewRingCentral Company BackgroundRingCentral is the #1 cloud-based business phone system provider in North America. Over 200,000 small andmedium businesses rely on RingCentral. With top industry honors, including PC Magazine Editors’ Choice Award,Small Business Computing Excellence in Technology Award, and the 2010 World Economic Forum TechnologyPioneer Award, RingCentral delivers on-demand phone systems that are designed for the modern mobile anddistributed business world, at a fraction of the cost of traditional systems. Headquartered in San Mateo, California,RingCentral is privately held with backing from Cisco Systems, Sequoia Capital, Khosla Ventures, and DAG Ventures.Cloud-based Business Phone SystemsAt one time, companies turned to hardware-based systems for basic telephone services, such as call forwarding orextensions—because there was no other option. But for today’s businesses, on-premise PBXs simply aren’t practical.They’re expensive and difficult to maintain. With a traditional PBX, you must hire a professional to perform simple tasks,such as adding or removing lines. PBXs are also designed for centralized offices, so they can’t integrate multiplelocations or home and mobile phones.A cloud-based business phone system, on the other hand, uses the Internet to deliver all the features of an on-premisePBX—minus the costly setup and bulky hardware. And since the Internet isn’t bound to a specific location, a cloudbased PBX seamlessly integrates multiple locations and remote employees. It also seamlessly integrates with yoursmartphones, so you can work from your office, or take your office with you wherever you go.What is RingCentral Office ?Get RingCentral Office, the #1 cloud business phone system that eliminates expensive on-premise equipment,provides Plug & Ring ready phones, and delivers enterprise-class functionality.No setup fees. No contracts required. Instant activation.Use RingCentral Office as your business phone and fax system and get: More power than a traditional phone systemOne system for multiple locations and mobile employeesUnparalleled ease of use—no PBX expertise neededUltimate mobility and access from anywhere online or on your smartphoneNo risk—reliable service with free support 24x7Best value with an all-inclusive, low fixed monthly costSales and Support Guide6

Sales OverviewComplete Business Phone System—Included FeaturesCall and fax managementAnswering rulesConfigure the way callers reach individual extensions.Direct callers to extensions, alternate phone numbers,and voicemail based on date and time, date range andcallers’ phone numbers, as well as the number they dial(if you have more than one).DepartmentsDesignate a group of employees to answer calls fordepartments such as sales or billing. Calls to thatdepartment will be placed on hold until one of thedepartment members can take the call. Use music onhold to entertain customers while they wait.Call forwardingForward calls from your RingCentral number to yourmobile, home, or office phones. You can also use callforwarding to direct calls to employees, partners, anddepartments around the country.Conference callingConference up to three callers on any phone or connectup to 10 with RingCentral Call Controller with Softphone.Call recordingRecord calls from any device used to take or make callson your RingCentral system, even your mobile phone.Call screening and blockingHave your RingCentral auto-receptionist announceincoming callers’ names with the option to accept, reject,or send them to voicemail. You can also block calls.Caller IDSee who’s calling you before you answer the phone withInbound Caller ID. When you make calls, customizewhich number you want the recipient to see on theirdisplay by using Outbound Caller ID.Call logsA record of your calls and faxes is stored in your onlineaccount. You’ll see who called, the phone number theycalled from, the time and date they called, and theduration of the call.Return calls with *69Press *69 to quickly return your most recent incoming call(the Caller ID number of your most recent incoming phonecall must be available to use this feature).Call transferTransfer calls to any extension in your company, or to any10-digit number outside your business phone system.Extension dialingDial extension numbers to connect with coworkersquickly, no matter where they’re located.Presence across multiple devicesPresence enables you to detect the phone status of yourcolleagues and display on your desk phones. Whetherusing your desk phone, smartphone or soft phone, youcan now share your presence status – available, busy oron hold – with your admins or colleagues.newInternet faxSend and receive without a fax machineSend and receive faxes by email, online, fromMicrosoft Office , and even your mobile device.RingCentral Office includes free fax software toelectronically sign and edit faxes. No fax machineor dedicated line required.Send faxes using a fax machine with theanalog adapterConnect your existing fax machine to your RingCentralservice with an analog adapter.Sign and edit faxes electronicallyYou can preview and print faxes, design custom coversheets, and annotate and sign your faxes electronically.Get faxes by emailReceive faxes as PDF email attachments.HELLO!HELLO!HELLO!Sales and Support Guide7