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PROPERTY COLLECTAGODA’S PAY-ATHOTEL PROGRAM
INTRODUCTIONWHAT IS ITAND WHY SHOULD I CARE Customers love the flexibilityof paying at the hotel The pay-at-hotel filter isAgoda’s most frequently usedfilter for search results Many customers only bookif they can have paymentflexibility Get more visibility in searchresults and through ouraffiliates and additionalmarketing Properties activatingProperty Collect get, onaverage,8.5% MoreBookings Option to drive even morebookings by offering yourpay-at-hotel rates without acredit card required (e.g. forlow season) Easily pay your commissionthrough Agoda’s self-servicepayment platform, ePass Get more traction with longlead time customersPROPERTY COLLECT AGODA’S PAY-AT HOTEL PROGRAM l 2018
THE BENEFITSTHE BENEFITS OF EPASS, AGODA’SSELF-SERVICE PAYMENTPLATFORM With Agoda’s self-servicepayment platform, ePass youcan batch transactions together Download an invoice forpay-at-hotel commission at anytime Generate a virtual card tocharge for the total value of thebatch instantly Save time, no need to takepayment for each bookingindividually Batch payments asfrequently (or infrequently) asyou wish, you decide Reduce fraud risk, andtransaction costs Pay for the commission forpay-at-hotel bookings at thesame time as you batchtransactions Reduce workload, work withAgoda like you work withwholesalers or corporateaccountsPROPERTY COLLECT AGODA’S PAY-AT HOTEL PROGRAM l 2018
HOW DO I REDUCEManaging Property Collect bookings in YCSEasy as 1-2-3Agoda’s tools give you full control of all your bookings, with asimple 3 step process:1.Verify guest credit card with one-click on Agoda’s YCS extranet and get aninstant response2.Give the guest time to provide a new credit card if verification fails3.You can cancel the booking if guest fails to provide a satisfactory creditcardSave time, no need to view credit card details and enter manuallyHappy guests, no money blocked from guest credit card1CHECK IF GUEST CREDITCheckif guest credit card is validCARD ISVALID2REQUEST NEW GUESTRequest new guest credit cardCREDIT CARD3REQUESTRequestTO CANCELto cancel bookingBOOKINGSafe, no risk of charge-back claims as Agoda will try to collect cancellation fee onyour behalfSecure, with a successful verification, risk of unrecoverable cancellation-/no-showfees is less than 2%PROPERTY COLLECT AGODA’S PAY-AT HOTEL PROGRAM l 2018
YCS FEATURESYCS FEATURES TO MANAGEPROPERTY COLLECT BOOKINGSCheck if guest credit card is validView guest credit card details ( 2 views left )Request new guest credit cardRequest to cancel booking What does it do? When can I use it? A booking with a verified credit card has less than a2% chance of ending up with unrecoverablecancellation- or no-show fees.A 0-authorization to check that guest card is valid withoutblocking money, returns an instant response.As soon as the booking is made until day of check-in.PROPERTY COLLECT AGODA’S PAY-AT HOTEL PROGRAM l 2018
YCS FEATURESYCS FEATURES TO MANAGEPROPERTY COLLECT BOOKINGSCheck if guest credit card is validView guest credit card details ( 2 views left )Request new guest credit cardRequest to cancel booking What does it do? When can I use it?Allows you to view guest credit card details after goingthrough a 2-factor authentication security process.From seven days before check-in day, up to three times.PROPERTY COLLECT AGODA’S PAY-AT HOTEL PROGRAM l 2018
YCS FEATURESYCS FEATURES TO MANAGEPROPERTY COLLECT BOOKINGSCheck if guest credit card is validView guest credit card details ( 2 views left )Request new guest credit cardRequest to cancel booking What does it do? When can I use it?Sends an email and an SMS message to guest askingthem to update their credit card details using a secureportal.From booking day until check-in day.PROPERTY COLLECT AGODA’S PAY-AT HOTEL PROGRAM l 2018
YCS FEATURESYCS FEATURES TO MANAGEPROPERTY COLLECT BOOKINGSCheck if guest credit card is validView guest credit card details ( 2 views left )Request new guest credit cardRequest to cancel booking What does it do? When can I use it?Cancels the booking, waives commission for the booking,releases the inventory.After you request a new credit card from the guest.PROPERTY COLLECT AGODA’S PAY-AT HOTEL PROGRAM l 2018
Many customers only book if they can have payment flexibility Get more visibility in search results and through our affiliates and additional marketing Get more traction with long lead time customers Properties activating Property Collect get, on average, 8.5% More Booki
