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ProposalForHoliday Products, LLCPrepared for:Joe Smith, PresidentHoliday Products, LLCPrepared by:Carl QuotebusterTerrific TechnologiesPrepared On: 11/29/2016Agreement #Statement of Work #Version #Terrific Technologies

Proposal - Holiday ProductsTable of ContentsContact Information . 3About Terrific Technologies .3Executive Summary . 4Proposed Solutions . 5Small Business Edition 100.5ShoreGear-90 . 5ShoreGear-T1 . 5ShoreTel UC Virtualization Advantage . 6ShoreTel 14.2 . 6ShorePhone IP 930D .7ShorePhone IP 480.7ShoreTel IP Phone 655 .8Unified Messaging .9ShoreTel Communicator . 10ShoreTel UC Server 20 . 11ShoreTel Web Dialer . 11ShoreTel Application Dialer. 12ShoreCare Partner Support . 12Schedule of Equipment and Services . 15Managed Services Program . 16Managed Services Program Benefits . 16Investment Option . 18Cash Purchase vs. Managed Services Comparison . 18Terrific TechnologiesPage 211/29/2016

Proposal - Holiday ProductsContact InformationEND USERCompany Name:Holiday Products, LLCSite Address:1250 Main Street, Anytown, OH 10004Primary Contact Name / Title:Joe Smith, PresidentContact Address:1250 Main Street, Anytown, OH 10004Phone mPROVIDER OF SERVICESCompany Name:Terrific TechnologiesAddress:123 Anystreet, Reston, VA 20194Primary Contact Name / Title:Carl QuotebusterPhone h.comPROJECT MANAGERProject Manager Name:Phone Number:E-mail:About Terrific TechnologiesTerrific Technologies, Inc. provides total technology solutions focused onadvancing your business and building your bottom line. TTI specializes in thefollowing solutions Business telephone systems Voice Over IP (VoIP) Communications solutions LAN and WAN technologies Business software applications such as CRM, database managementand ERP solutionsAt Terrific Technologies, we use technologies as the tools to build solutions that are specifically customized to yourneeds. More importantly, it’s our know-how and patented discovery, design and implementation processes thatenable us to provide solutions like none other.Terrific TechnologiesPage 311/29/2016

Proposal - Holiday ProductsExecutive SummaryRED section is for internal use. Delete when section is completed!!!The smaller or basic boilerplate this section is, the lower your likelihood of winning the deal will be!Make sure this section is focused completely toward senior executives and contains as little technical jargon aspossible. This section should be focused on what you have found in your discovery sessions. It is vital that thissection ties in specific customer needs to our solution.If you have trouble making this section contain 5-10 paragraphs of customer specific detail you need to go back andreview your notes.Bullets and perhaps even a simple diagram are good in this area.Try to include information on how our project connects to their business objectives at the senior level. A greatexample is if the CEO has stated objectives, this project should tie somehow into those objectives.The Components of a good Executive Summary include: BackgroundJourneyObstaclesSolutionResultsDuring the discovery process, we identified the following issues: Moving to a new location without current phone system Cannot process calls across multiple locations seamlessly No call center functionality Poor call center reporting Phone system is not integrated with CRM/ERP system Discontinued SystemWe also identified the following needs and requirements: Quality of service prioritization Data traffic monitoring Department call center Call accounting/reporting Needs more cowbell!Terrific TechnologiesPage 411/29/2016

Proposal - Holiday ProductsProposed SolutionsSmall Business Edition 100Designed for small and medium-sized businesses with up to 100 users, Small Business Edition 100 (SBE 100) helpssmall and mid-sized businesses improve communication with customers and suppliers, make collaboration amongemployees more effective, and keep mobile and remote workers connected.Small Business Edition 100 is available in the form of bundles that include ShoreTel voice switch(es), rack mounttray, optional rack-mountable ShoreTel UC Server 20, and software licenses for collaboration and improvedproductivity.Bundles can be coupled with additional licenses, phones, and switches to meet customer requirements - up to 100extensions, 120 mailboxes, and 5 sites per SBE 100 system. All SBE 100 bundles can scale beyond 100 users (up tothousands of users) simply by applying an upgrade license.Partner BenefitsDue to its unique modular architecture, ShoreTel fits all user segments - from small to large. This allows you, as areseller, to position ShoreTel across all business sizes and as a result minimize your training, spare parts, andaccreditation requirements.Customer BenefitsWith SBE 100 customers get a turn-key communication platform with a number of unified communications featuresincluded with each bundle: Voicemail limited only by the size of the server's hard driveUnified Messaging to deliver voice, fax and email messages to a single application, such as Outlook inboxClick-to-call for fast dialing contacts directly from the computerExtension assignment and simultaneous ringing for making and receiving phone calls from anycommunication device, as if you were in the officeWorkgroups to organize a basic contact center operation so there are no missed callsShoreGear-90The ShoreGear-90 is designed for mid-sized offices supporting both IP andanalog telephones with analog trunking (i.e. 30 IP users, 4 analog extensionsand 8 analog trunks at the same time). In configurations with a requirement forhigh IP user density with analog trunking, two ShoreGear-90 voice switches area powerful combination (i.e. 2 voice switches providing 100 users, 16 analogtrunks). It uses a small 1U half width chassis and so is ideal for sites where rackspace is valued at a premium.The ShoreGear-90 supports up to 90 IP phones and up to a maximum of 12 analog ports - 8 loop start trunk and 4analog extension ports. The ShoreGear-90 communicates with IP phones, soft phones and other IP endpoints usingthe Media Gateway Control Protocol (MGCP). The ShoreGear-90 interfaces to standard analog trunks using loopstart or wink start signaling as well as to standard analog telephones including CLASS feature phones with Caller IDName and Number and Message Waiting.ShoreGear-T1The ShoreGear-T1/T1K provides higher density trunking to the central officeusing T1 or PRI signaling. The ShoreGear-T1 can also be used as a gateway tolegacy PBX systems.Terrific TechnologiesPage 511/29/2016

Proposal - Holiday ProductsFeatures: 2 RJ-45 LAN connectors1 RJ-45 T1 port for connecting the switch to a telephone company line1 RJ-45 T1 monitor port for connecting test equipment1 DB-9, RS-232C maintenance port for serial communications1 3.5 mm stereo input for connecting a music-on-hold source1 3.5 mm stereo output for connecting to a overhead paging system or night bellSpecifications: Dimensions: 8.39 x1.69 x 14.88 in. (21.3 x 4.3 x 37.8cm)Weight: 5.3 Ib / 2.4 kgInput voltage: 100-240 VAC, 50-60 HzPower consumption: 1A maxHumidity: 0-90% relative humidity (non-condensing)Operating temperature: 0-50 CShoreTel UC Virtualization AdvantageShoreTel UC Virtualization Advantage allows easy scalability for enterprise-grade customers by quadrupling the portcapacity per appliance. ShoreTel virtual switches support up to 1,000 phones and 500 SIP trunks. This increasedcapacity simplifies deployment and eliminates the need to manage multiple appliances, especially for customers thatchoose a centralized UC deployment.ShoreTel 14.2ShoreTel 14.2 delivers greater flexibility for customers, with the ability to mix andmatch hardware-based and virtual appliances in a single network, all managed usinga single web- based management interface. With ShoreTel 14.2, customers may nowselect the UC deployment model that best suits their business and infrastructureneeds – virtual, physical or any combination of both. The benefits are immediate –reduced hardware and operational complexity, higher application availability,increased scalability and reliability.ShoreTel 14.2 enables all ShoreTel UC components, including call control, SIPtrunks, and collaboration applications, to be virtualized and implemented on industrystandard servers. In addition, virtualization allows customers to take advantage offeatures such as VMware High Availability and VMotion to improve applicationsavailability and enable disaster recovery practices companies already have in place.Terrific TechnologiesPage 611/29/2016

Proposal - Holiday ProductsShorePhone IP 930DIdeal for the receptionists, retail store staff, facilities and warehouse managersneeding in-building mobility, the IP 930D delivers a comparable feature set to theIP230 in a cordless phone, including three line appearances, four function keys, threesoft keys, and a 2.5 mm headset jack.One Base supports up to four handsets, and a single site or location can support up toa maximum of 40 handsets in the USA and Canada, and up to 80 handsets in Europe,Australia and New Zealand. Optional Repeaters extend the distance IP 930D userscan roam from the Base but may reduce the total number of handsets that can beused in the same airspace.Highlights: 3 LinesHeadset jack12 hours talk time, 5 days standby timeFeatures: 4 Feature Keyso Transfero Conferenceo Redial (History)o Hold176 x 220 pixels backlit displayHalf Duplex (on-screen indicator) SpeakerphoneAudio Controls - Volume (independent control), Mute (on-screen indicator), Speakerphone (on-screenindicator), Headset (on-screen indicator)Specifications - DECT / MGCP protocol; 802.1 pq, DiffServ / ToS; G.722, BV-32, BV-16, G.711, G.729acodecs; G.711 uLaw, G.711 aLaw, G.729a codecs; Base: 10/100 Ethernet; Base: 802.3af, Class 2 PoE; 12hours talk time, 5 days standby timeEnvironmental - Humidity: 5-90% relative humidity (non-condensing); Operating temperature: 0-40 CShorePhone IP 480ShoreTel’s advanced phone, the IP 480 provides 8 line appearances, expandedcall history, visual voice mail and an integrated 10/100 Ethernet switch, allowinga network drop to be shared with a desktop PC.Highlights: 8 lines Full-duplex speakerphone Visual voice mail Expanded call history Built-in 10/100 Ethernet switch Support for use with ShoreTel Sky services is targeted for 2014Features: Feature Keyso Display soft-key feature keys and navigation keyso Transfero Conferenceo Holdo Intercomo Redial (History)o VoicemailTerrific TechnologiesPage 711/29/2016