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E BOOKThe Conga Story5 things to know about Conga

At Conga, we set out to simplify the way the worldfeed insights back to teams so they could learn fromworks. In today’s multi-tasking, instant gratificationthe data in their documents and plan where theysociety, we’re all trying to do as many things ascould improve next. We set out to be the partner thatpossible, as quickly as we can. This is especially truewould take businesses from pen and paper to Digitalwhen it comes to the tedious, red tape-type tasksTransformation.we all have to endure at work—we want to checkthose boxes so we can get back to the things thatreally matter. And we want to find a better way todo things, so that work can be more meaningful foreveryone.Any company undergoing Digital Transformationneeds people who are up to leading this revolution.We’ve found these “doers,” these agents of changewithin organizations, who are disrupting thestatus quo for the sake of progress. They areLuckily, we also live in a world where technology hasConga customers. Agents of Change. These are theadvanced in ways to help us accomplish more atpeople we work with to knock down barriers, drivea faster pace. Even so, too many organizations areimprovements, deliver impact, and fundamentallystill bogged down with manual processes, outdatedchange the way their businesses operate.systems, and expecting their teams to keep up withthe speed of business, without providing the toolsto help them get there. These old, slow, and manualprocesses are no longer an option for companies whowant to deliver a better customer experience, scalefaster, or grow revenue.In just a little over a decade, we’ve cultivateda team of experts who built a complete suite ofsolutions, allowing companies to unleash the powerthat lives within their everyday documents, so theycan accelerate the things that will actually driverevenue. And we did it all with a fierce focus on theConga realized early on that documents play acustomer experience, settling for nothing less thancritical role in business, making them an obviousfive-star interactions.place to start when it came to transforming theway an organization works. To win in today’s world,businesses must get the most possible out of theireveryday documents and accelerate the documentsthat drive business. So we built solutions that wouldsimplify those documents and automate the tediousprocesses to manage them. Our approach was toRead on to learn the five mostimportant things every businessshould know about Conga.

Table of Contents1. We’re the global leader in digital documents.42. We’re customer-centric.53. We’re invested in the Salesforce ecosystem.64. We’re more than just a doc gen provider—we offer an end-to-end suite of solutions.75. We provide trusted solutions with proven security.8Hear from our customers.9

1We’re the global leaderin digital documents.Conga has been solving the digital document needs ofcompanies for 14 years now. That’s a pretty long time inthe technology space, but it’s the combined experienceshared by our executive team that has helped to establishConga as the leader in our domain. Many of our executivesand leadership have backgrounds in digital documentcompanies, bringing a combined 75 years of experience inthe space and offering a wealth of knowledge to Conga andour company’s overall strategy.And it’s not just our years of experience that speak to ourposition in the market—we’re honored to have a list ofaccolades that back up our claims. We’ve made lists like theInc. 5000, 20 Most Promising Salesforce Solution Providers,and the Stevies several years in a row, as well as receivedother awards like the 451 Firestarter award from leadingtechnology research and advisory firm, 451 Research;UK Tech Company of the Year in the UK Business TechAwards; and AppExchange awards like the Appy and theAppExchange Customer Choice Award from Bluewolf.But it isn’t all about us. Conga leads through our customers.We strive to build the solutions our customers need,while providing no less than five-star value, service, andsupport along the way. Our eight offices across the globe—Broomfield, Indianapolis, Des Moines, Orlando, Seattle,London, Paris, and Sydney—help us stay close to our customerbase and relevant to the different markets where ourcustomers live and work. You don’t have to take our word forit when it comes to our dedication to our customers—read ourcollection of five-star reviews, or see the proof in our NPS of 71.4

2We’re customercentric.We’re dedicated to helping those who disrupt the statusquo for the sake of progress. Our customers are Agentsof Change who partner with us to transform theirorganizations. These agents are spearheading andpowering their Digital Transformation with the CongaSuite, finding ways to improve their current documentprocesses so their organization can move faster.How do we build the solutions our customers ask of us?We incorporate them into our decision-making. We takewhat our customers have to say about our products toheart, from specialized user groups, to our ExecutiveAdvisory Board, to our exclusive VIP customer program,Conga Champions. We realize our most invaluableresources are the people who use our products everyday to meet real business needs.We’re humbled to be part of our customers’ DigitalTransformation, and to have served the millionsof people across more than 100 countries who’veinteracted with our products.5

3We’re invested in theSalesforce ecosystem.From day one, Conga has placed a heavy importance onour relationship with Salesforce. Many of our solutionsare built specifically for Salesforce, including CongaComposer, our flagship product and the top paid app onthe AppExchange. And now, as a Premier Partner, we makea conscious effort to leverage the Salesforce ecosystem asa propeller for growth, which has proved itself as a winningstrategy, time and time again.One of the most defining moments in our history withSalesforce came during Dreamforce 2018. There weannounced two brand new Conga products: CongaQuote Generation and Conga Invoice Generation, bothto be resold by Salesforce. Traditionally, Salesforce sellsonly its own products. But thanks to our strong, strategicpartnership with Salesforce, we were able to work togetherto create these custom products.The following year, we were thrilled to be a recipient ofan Appy Award at Dreamforce 2019. The Appy Awardsrecognize AppExchange partners for their commitmentand momentum across the Salesforce ecosystem. We werehonored with the Appy for the engagement category; yetanother testament to our commitment to Salesforce.6

4We’re more than just adoc gen provider—weoffer an end-to-endsuite of solutions.People know Conga for Composer, our flagship documentgeneration product and the top paid app on theAppExchange. But we’ve grown to be much more than that.We have worked to set our customers up for success, whichmeans being flexible and ready for growth. Conga createdthe Digital Document Transformation space, with a goal ofaccelerating business end-to-end. We set the standard hereand continually raise the bar for what’s possible.We simplified the entire document process with an end-toend Digital Document Transformation Suite, giving usersthe tools to work through creation, negotiation, signature,and beyond, while providing insights to help teams worksmarter. And remember that part about flexibility? Userscan start with the whole suite, or start with a part of it andgrow into it as their business scales.The suite offers an improvement in time to value. Bystreamlining the most critical part of a business—itsdocuments—our solutions give time back to teams so theycan focus more on collaborating, finding new revenue,innovating, and other ways to see real business results.7

5We providetrusted solutionswith proven security.As the business world evolves and we rely more onthe digital space, the security of our data becomesincreasingly important. That’s why we’ve built oursolutions to guarantee enterprise-class security, privacy,and reliability—more than one million licenses at 11,000companies trust and rely on Conga for their documents,contracts, and eSignature.Our dedicated in-house security and privacy team enablesConga customers to meet a multitude of compliance, dataprotection, and regulatory obligations from around theglobe. Conga’s trust and assurance activities include: Conga certifies to the U.S. Department of Commercethat it adheres to the EU-US and Swiss-US PrivacyShield Frameworks. Conga’s current certification isavailable here. Data Processing Addendums or Agreements, includingthe Standard Contractual Clauses as approved bythe European Commission, and incorporating stringentrequirements of Article 28 of the EU General DataProtection Regulation 2016/679. Cloud Security Alliance’s Consensus AssessmentsInitiative Questionnaire (CAIQ).8 Service Organization Control (SOC) reports: Conga’sinformation security control environment undergoes anannual independent evaluation. Conga’s most recentSOC 2, Type II report covering security, confidentiality,and availability is obtainable upon request. HITRUST CSF Self-Assessment Report. Penetration testing is conducted annually by anindustry-recognized third party, or as we makematerial environment changes. Conga only utilizes infrastructure partners whodemonstrate the ability to meet rigorous standards(ISO 27001, NIST, SOC 2).New security, privacy, and complianceprograms for 2020: ISO 27001 and ISO 27701 certifications - Thesetwo globally recognized certifications speakspecifically to concerns regarding the securityand privacy of our services. SOC 1 Type II report - This report addresses therelevant Conga operational controls to a user’sInternal Controls over Financial Reporting (ICFR)versus Conga’s current SOC 2 type II report, whichspecifically addresses security, availability, andconfidentiality controls.