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Category ReportNetworkMonitoring50110NUMBER OF REVIEWSNUMBER OF VENDORSEVALUATEDREPORT GENERATEDSeptember2018CA Network Monitoring SolutionsCisco Prime InfrastructureConnectWise AutomateCorvil AnalyticsIBM Tivoli MonitoringManageEngine OpManagerMicrosoft Systems CenterOperations ManagerNagios XINetwork Operations ManagementSolarWinds Network PerformanceMonitor
Network Monitoring Category ReportTable ofContentsHow to Use the ReportInfo-Tech’s Category Reports provide a comprehensive evaluation of popular products in theNetwork Monitoring market. This buyer’s guide is designed to help prospective purchasers makebetter decisions by leveraging the experiences of real users.Category Overview . 6The data in this report is collected from real end users, meticulously verified for veracity,exhaustively analyzed, and visualized in easy to understand charts and graphs. Each product iscompared and contrasted with all other vendors in their category to create a holistic, unbiased viewof the product landscape.Vendor Capability Summary.7Use this report to determine which product is right for your organization. For highly detailed reportson individual products, see Info-Tech’s Product Scorecard.Data Quadrant. 5Vendor Capabilities. 8Product Feature Summary.14Product Features. 15Emotional Footprint Summary. 21Emotional Footprint. 222
Category ReportSoftwareDirectoryNETWORK MONITORINGSOFTWARESelecting software can be overwhelming andone of the biggest challenges facingorganizations is understanding themarketplace and identifying all of the availablevendors and products. The Software Directoryis a comprehensive list of all relevant softwarevendors in a particular category. Use this pageto create the right vendor shortlist by exploringall of the options available to yourorganization.Network Monitoring Software5View NetflowActiveXperts Network MonitorAdrem NetCrunchAKiPSAnturisApcon Network MonitoringAutomic StreamcoreBMC TrueSight PulseCA Network Monitoring SolutionsCisco Prime InfrastructureColasoft nChronosConnectWise AutomateCorvil AnalyticsDatadogDomotzEntuity Network ManagementEventSentryExinda Network OrchestratorExtraHop PlatformFlowmonGFI LanGuardHelpSystems InterMapperIBM Tivoli MonitoringIPHost Network MonitorIPSentryIpSwitch WhatsUp GoldKaseya TraverseLiveNXLogicMonitor PlatformLogRhythm Network MonitoringManageEngine OpManagerMegamonMicrosoft Systems Center OperationsManagerMindarray MinderMonitisNagios XI3
Category ReportSoftwareDirectoryNETWORK MONITORINGSOFTWARESelecting software can be overwhelming andone of the biggest challenges facingorganizations is understanding themarketplace and identifying all of the availablevendors and products. The Software Directoryis a comprehensive list of all relevant softwarevendors in a particular category. Use this pageto create the right vendor shortlist by exploringall of the options available to yourorganization.Network Monitoring SoftwareNe.Mo. Network MonitoringNetBrainNetFort LANGuardianNetmonNetreo OmniCenterNetScout TruViewNetVizura NetFlow AnalyzerNetwork Operations ManagementNetwork Performance MonitoringNMSaaS Network MonitoringOmniplianceOp5 MonitorOpenNMS PlatformOpsview MonitorPaessler PRTGPanoptaPulsewayReal User MonitoringRG SystemRiverbed SteelCentral Network PerformanceManagement (NPM)SEM Fault Management Suite (FMS)SevOne PlatformSoftinventive Lab Total Network Monitor 2SolarWinds Network Performance MonitorSpiceWorks Network MonitorStatseekerThousandEyes Endpoint AgentViavi Observer AnalyzerWhatsUp GoldZabbixZenoss Service DynamicsZoho Site24x7 Network Monitoring4
Network Monitoring Category ReportSOFTWARE REVIEWSAssess vendor and product performance at a glance and use the Software ReviewsData Quadrant to identify which products and vendors are leadings the pack andwhich are trailing.Data Quadrant9.0PRODUCT INNOVATORLEADERPRODUCT FEATURES AND SATISFACTIONCorvil Analytics6.6SolarWinds NPMNetworkMonitoringThe Software Reviews Data Quadrant evaluates and ranks products based on feedbackfrom IT and business professionals. The placement of a software in the Data Quadrantindicates its relative ranking as well as its categorization.ManageEngine OpManagerThe Complete SoftwareExperienceWhen distilled down, the software experience is shaped by both the experience with thesoftware and the relationship with the vendor. Evaluating enterprise software along thesetwo dimensions provides a comprehensive understanding of the product and helpsidentify vendors that can deliver on both.Cisco PrimeMicrosoft Systems Center OpManagerIBM TivoliNagios XINOMCA Network MonitoringConnectWise AutomateFOLLOWER6.2SERVICE STARVENDOR EXPERIENCE AND CAPABILITIESProductFeatures andSatisfactionVendorExperience andCapabilitiesThe satisfaction is captured inthe overall satisfaction score,which is driven by the likelihoodof users to recommend thesoftware, combined with usersatisfaction across top productfeatures.The vendor relationship is calculated ina weighted average of the satisfactionscores tied to vendor capabilities (e.g.software implementation, training,customer support, product roadmap) aswell as emotional response ratingstoward the vendor (e.g. trustworthy,respectful, fair).Note: The axes ranges are dynamically adjusted based onminimum and maximum values in the dataset.9.25
Network Monitoring Category ReportCategory OverviewThis page provides a high level summary of product performance within the Network Monitoring category. Products are ranked by a composite satisfaction score (CompositeScore) that averages four different areas of evaluation: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend. The Net EmotionalFootprint Score measures user emotional response ratings of the vendor (e.g. trustworthy, respectful, fair).Use this data to get a sense of the field, and to see how the products you’re considering stack up.COMPOSITE SCORENET EMOTIONALFOOTPRINTCorvil Analytics9.1/10 96ManageEngine OpManager8.4/10 90Cisco Prime Infrastructure8.1/10 78SolarWinds Network Performance8.1/10 78IBM Tivoli Monitoring8.0/10 796Operations Manager7.7/10 777Network Operations Management7.5/10 758Nagios XI7.4/10 759CA Network Monitoring Solutions7.0/10 7110ConnectWise Automate6.4/10 617.8/10 78RANKVENDORAVERAGE SCORESNET EMOTIONALFOOTPRINT DISTRIBUTION-- NEGATIVE96% POSITIVE1% NEGATIVE91% POSITIVE6% NEGATIVE84% POSITIVE4% NEGATIVE82% POSITIVE5% NEGATIVE84% POSITIVE5% NEGATIVE82% POSITIVE5% NEGATIVE80% POSITIVE6% NEGATIVE81% POSITIVE6% NEGATIVE77% POSITIVE11% NEGATIVE72% POSITIVE5% NEGATIVE83% S TORECOMMENDNUMBER 74%72%5268%46%85%5675%74%83%456
Network Monitoring Category ReportVendor Capability SummaryVENDOROVERALLCAPABILITYSATISFACTIONBUSINESS VALUECREATEDThis page summarizes user satisfaction with a variety of vendor capabilities regarding their product offering(s). Look for strong and consistent performance across theboard when assembling your shortlist, and follow-up on areas of concern during the evaluation and negotiation processes.BREADTH OFFEATURESQUALITY OFFEATURESPRODUCTSTRATEGY ANDRATE OFIMPROVEMENTUSABILITY ANDINTUITIVENESSVENDORSUPPORTEASE OF DATAINTEGRATIONEASE OF ITADMINISTRATIONEASE OFCUSTOMIZATIONAVAILABILITYAND QUALITY OFTRAININGEASE OFIMPLEMENTATIONCorvil eEngine OpManager79%74%77%79%80%81%81%79%82%76%81%81%Cisco Prime SolarWinds Network %74%Microsoft Systems CenterOperations Manager76%76%76%78%72%76%74%77%80%75%71%78%Network Operations Management74%73%74%75%73%73%80%72%73%73%73%73%IBM Tivoli Monitoring74%74%72%74%71%78%73%77%78%69%69%75%CA Network Monitoring s XI72%70%76%74%71%70%73%72%73%75%68%73%ConnectWise RY AVERAGE75%77%77%76%75%74%76%77%77%74%74%75%VENDORS WITH INSUFFICIENT DATA7
Network Monitoring Category ReportVendor Capability SatisfactionThis section provides detailed information on user satisfaction for each vendor capability regarding their product offering(s). Use these pages to digdeeper into areas of particular interest or concern.Vendor CapabilitiesBusiness Value CreatedThis table lists and briefly describes all vendor capabilities that are evaluated in the Network Monitoring software category. For your convenience, youwill also find longer descriptions of the capabilities under the capability subheadings in the subsequent pages.Business Value CreatedThe ability to bring value to the organization.Breadth of FeaturesThe ability to perform a wide variety of tasks.The underlying purpose of software is to create value for employees, customers, partners and ultimately shareholders. As a result, it is imperative thatany software selection be aligned with the organization’s needs and deliver enough business value to justify the cost. The data below highlights thesatisfaction level associated with the business value derived from various product offerings. Use this information to identify the software thatconsistently creates business value for its customers.CORVIL ANALYTICSDelights60%HighlySatisfies40%90%Business ValueCreatedQuality of FeaturesThe ability to perform at or above industry standards.Product Strategy and Rate of ImprovementThe ability to adapt to market change.Usability and IntuitivenessThe ability to reduce training due to intuitive design.2SolarWinds Network Performance Monitor80%Vendor SupportThe ability to receive timely and sufficient support.3Cisco Prime Infrastructure80%Ease of Data IntegrationThe ability to seamlessly integrate data.4ConnectWise Automate78%Ease of IT AdministrationEase of use of the backend user interface.5Microsoft Systems Center Operations Manager76%Ease of CustomizationThe ability to scale the solution to a business’ unique needs.6CA Network Monitoring Solutions76%Availability and Quality of TrainingQuality training allows employees to take full advantage of the software.7IBM Tivoli Monitoring74%Ease of ImplementationThe ability to implement the solution without unnecessary disruption.8ManageEngine OpManager74%9Network Operations Management73%10Nagios XI70%TOP PRODUCTAlmostSatisfies--Disappoints--CATEGORY AVERAGE77%8
Network Monitoring Category ReportVendor Capability SatisfactionThis section provides detailed information on user satisfaction for each vendor capability regarding their product offering(s). Use these pages to digdeeper into areas of particular interest or concern.Breadth of FeaturesQuality of FeaturesUsers prefer to work with feature rich software that enables them to perform diverse series of tasks as opposed to one they find restrictive. The databelow highlights the satisfaction level associated with the breadth of features from various product offerings. Use this information to identify whichsoftware offers valuable comprehensive functionality that extends beyond the basic level.Feature quality is just as important as quantity. Software needs to do what you’re purchasing it to do, easily, intuitively, reliably, and effectively. Use thedata in this section to gauge whether or not a product follows through on the marketing hype by delivering high quality features.CORVIL ANALYTICSTOP s10%Disappoints--85%Breadth ofFeaturesCORVIL ANALYTICSTOP PRODUCTDelights35%HighlySatisfies55%81%Quality of e Automate83%2Cisco Prime Infrastructure80%3Cisco Prime Infrastructure77%3SolarWinds Network Performance Monitor79%4ManageEngine OpManager77%4ManageEngine OpManager79%5Microsoft Systems Center Operations Manager76%5Microsoft Systems Center Operations Manager78%6SolarWinds Network Performance Monitor76%6Network Operations Management75%7Nagios XI76%7IBM Tivoli Monitoring74%8Network Operations Management74%8Nagios XI74%9IBM Tivoli Monitoring72%9CA Network Monitoring Solutions72%10CA Network Monitoring Solutions70%10ConnectWise Automate63%CATEGORY AVERAGE77%CATEGORY AVERAGE76%9
Network Monitoring Category ReportVendor Capability SatisfactionThis section provides detailed information on user satisfaction for each vendor capability regarding their product offering(s). Use these pages to digdeeper into areas of particular interest or concern.Product Strategy and Rate of ImprovementUsability and IntuitivenessPurchasing software can be a significant commitment, so it’s important to know if your vendor is serious about the need for constant improvementand deliberate strategic direction. Vendors who don’t stay on top of emerging needs and trends won’t enable you to meet your business goals. Use thedata in this section to separate innovators from imposters.End user learning curves cost the organization money. Pay attention to your end users’ technical ability to determine how important UX is in yourpurchase.CORVIL ANALYTICSTOP s5%Disappoints--89%Product Strategyand Rate ofImprovementMANAGEENGINEOPMANAGERTOP s11%Disappoints--81%Usability andIntuitiveness2SolarWinds Network Performance Monitor82%2IBM Tivoli Monitoring78%3ManageEngine OpManager80%3SolarWinds Network Performance Monitor78%4Cisco Prime Infrastructure74%4Microsoft Systems Center Operations Manager76%5Network Operations Management73%5Corvil Analytics74%6Microsoft Systems Center Operations Manager72%6Cisco Prime Infrastructure74%7Nagios XI71%7Network Operations Management73%8IBM Tivoli Monitoring71%8CA Network Monitoring Solutions73%9CA Network Monitoring Solutions71%9Nagios XI70%10ConnectWise Automate66%10ConnectWise Automate60%CATEGORY AVERAGE75%CATEGORY AVERAGE74%10
Network Monitoring Category ReportVendor Capability SatisfactionThis section provides detailed information on user satisfaction for each vendor capability regarding their product offering(s). Use these pages to digdeeper into areas of particular interest or concern.Vendor SupportEase of Data IntegrationThe importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only thevendor can resolve. Use the data in this section to see which vendors tend to under-service their product and which will offer quality support.The ability to integrate with other systems is increasingly important; without this, manual data loading and extraction can be time-consuming andprone to error. Use this section to see which vendors will cause headaches and which will make data integration easy.CORVIL ANALYTICSTOP PRODUCTDelights70%HighlySatisfies25%91%Vendor SupportAlmostSatisfies5%Disappoints--CORVIL ANALYTICSTOP s11%Disappoints--82%Ease of DataIntegration2ManageEngine OpManager81%2Cisco Prime Infrastructure80%3Network Operations Management80%3ManageEngine OpManager79%4Cisco Prime Infrastructure77%4Microsoft Systems Center Operations Manager77%5SolarWinds Network Performance Monitor74%5IBM Tivoli Monitoring77%6CA Network Monitoring Solutions74%6CA Network Monitoring Solutions77%7Microsoft Systems Center Operations Manager74%7ConnectWise Automate76%8Nagios XI73%8SolarWinds Network Performance Monitor76%9IBM Tivoli Monitoring73%9Nagios XI72%10ConnectWise Automate59%10Network Operations Management72%CATEGORY AVERAGE76%CATEGORY AVERAGE77%11
Network Monitoring Category ReportVendor Capability SatisfactionThis section provides detailed information on user satisfaction for each vendor capability regarding their product offering(s). Use these pages to digdeeper into areas of particular interest or concern.Ease of IT AdministrationEase of CustomizationAdministrative interfaces don’t get the same attention as those built for end users, but they shouldn’t be clunky or unintuitive. Use the data in thissection to determine which vendors make administration easy, so that your IT personnel can resolve issues and perform configurations efficiently andeffectively.Out-of-the-box functionality often isn’t enough, especially for niche or industry-specific software, and the reason you’re buying rather than building is tosave time and money in the first place. Don’t get bogged down in a difficult customization; use the data in this section to make sure you can easilyachieve the functionality you need for your particular situation.SOLARWINDS NETWORKPERFORMANCE MONITORTOP s4%Disappoints4%83%Ease of ITAdministrationCORVIL ANALYTICSTOP s5%Disappoints5%80%Ease ofCustomization2ManageEngine OpManager82%2ManageEngine OpManager76%3Corvil Analytics81%3Microsoft Systems Center Operations Manager75%4Microsoft Systems Center Operations Manager80%4Nagios XI75%5Cisco Prime Infrastructure79%5CA Network Monitoring Solutions74%6IBM Tivoli Monitoring78%6Network Operations Management73%7Nagios XI73%7Cisco Prime Infrastructure72%8ConnectWise Automate73%8ConnectWise Automate72%9Network Operations Management73%9SolarWinds Network Performance Monitor71%10CA Network Monitoring Solutions71%10IBM Tivoli Monitoring69%CATEGORY AVERAGE77%CATEGORY AVERAGE74%12
Network Monitoring Category ReportVendor Capability SatisfactionThis section provides detailed information on user satisfaction for each vendor capability regarding their product offering(s). Use these pages to digdeeper into areas of particular interest or concern.Availability and Quality of TrainingEase of ImplementationEffective and readily available training enables users to get the most out of the software you’ve chosen. Use this section to make sure your vendor’straining programs and materials measure up.Choosing the right software is only the first step. Successfully implementing the new solution is necessary in order to realize its full value and promoteend user adoption. Use the data in this section to determine which software is easy to implement, and which may jeopardize your goals by causingtrouble in this stage.CORVIL ANALYTICSTOP s5%Disappoints--94%Availability andQuality of TrainingMANAGEENGINEOPMANAGERTOP s17%Disappoints--81%Ease ofImplementation2ManageEngine OpManager81%2CA Network Monitoring Solutions79%3Cisco Prime Infrastructure75%3Cisco Prime Infrastructure79%4Network Operations Management73%4Microsoft Systems Center Operations Manager78%5CA Network Monitoring Solutions72%5Corvil Analytics78%6Microsoft Systems Center Operations Manager71%6IBM Tivoli Monitoring75%7SolarWinds Network Performance Monitor70%7SolarWinds Network Performance Monitor74%8IBM Tivoli Monitoring69%8Nagios XI73%9Nagios XI68%9Network Operations Management73%10ConnectWise Automate65%10ConnectWise Automate58%CATEGORY AVERAGE74%CATEGORY AVERAGE75%13
Network Monitoring Category ReportProduct Feature MENTThis page summarizes user satisfaction with a variety of product featur
Network Monitoring Category Report Category Overview This page provides a high level summary of product performance within the Network Monitoring category. Products are ranked by a composite satisfaction score (Composite Score) that averages four different areas of evaluation: Net Emotional Footprint, Vendor Cap
