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User guidePara la versión en español, visiteverizonwireless.com/Support
At a glanceStartHome screen & appsMoto appControl & peGoogle Apps BrowsePhotos & videosPlay MusicLocate & navigateOrganizeConnect & transferProtectWant more?Get help & moreService & repairsHot topicsSearch
At a glancea quick lookAt a glanceFirst look - Moto Z2 PlayHot topicsFirst look - Moto Z2 PlayTips & tricksLet’s get started. We’ll guide you through startup and tellyou a bit about your phone’s features.Note: Software updates happen frequently, so your phonemay look a little different. Start: Insert the SIM card into your phone and charge up.Then power on and follow the screen prompts to set upyour phone. See “Start: Moto Z2 Play”. Top topics: Just want a quick list of what your phone cando? See “Hot topics”. Help: All your questions about your new phone answeredright on your phone. Swipe up Device Help.Want even more? See “Get help & more”.Note: Certain apps and features may not be available in allcountries.SIM & microSDCard VolumeButtons1 THUMotoFrontCameraCalendarPlay StorePower ButtonPress:Display on/off.Press & hold:Phone dsetJackThis product meets the applicable national orinternational RF exposure guidance (SAR guideline)when used normally against your head or, whenworn or carried, at a distance of 1.0 cm from the body.The SAR guideline includes a considerable safety margindesigned to assure the safety of all persons, regardless ofage and health.Caution: Before using your phone, please read the Legalinformation by swiping up Settings Legalinformation.
At a glanceAt a glanceFirst look - Moto Z2 PlayHot topicsHot topicsCheck out what your phone can do.TopicLocationFind these fast: Wi-Fi, airplanemode, flashlight, and more.See “Quick settings”.Pinch, zoom, swipe, and more.See “Controls andgestures”.Choose new wallpaper, addwidgets, and more.See “Redecorate yourhome screen”.Find the right settings to getthe perfect shot.See “Take photos”.Access the internet.See “Browse”.Browse, shop, and downloadapps.See “Download apps”.Keep your info safe. Set upyour password and more.See “Protect”.Never get lost again.See “Locate & navigate”.Save data charges. Use Wi-Fi.See “Wi-Fi networks”.Stuck? Confused?See “Get help & more”.
Start: Moto Z2 PlayStart: Moto Z2 PlayPut in the cardsCharge up & power onPut in the cardsCharge up & power onTo insert your SIM card or an optional microSD memorycard, follow these instructions.Charge your phone fully and turn the power on. Then selectyour language and follow the screen prompts to get started.Caution: Make sure you use the correct size SIMcard and don’t cut the SIM card. Don’t use tools toremove the battery—doing so may damage yourphone.Put in the nano SIM and memory cards.With the phone facingdown, insert the SIMtool into the tray holeto pop out the tray.Put in the SIM card withthe gold contacts up. Putin an optional microSDcard on the tray’s back.Tray FrontSIMTray BackPush the tray back into your phone.Charge up.Before usingyour phone, fullycharge it withthe USB-Cchargerprovided.microSD(optional).Nano SIMPower on.Press andhold Poweruntil thescreenlights up.
Startlet’s get up and runningStartSign inBattery lifeSign inBattery lifeAfter you power on, just follow the screen prompts to getstarted.Your phone processes tons of information. Depending onwhat you use, that can take a lot of power.If you use Gmail , you already have a Google account—ifnot, you can create an account during setup. Signing intoyour Google account lets you access, sync, and backup yourstuff. See your Google apps, contacts, calendar, photos, andmore.When your phone is stationary, not charging, or not in usefor a period of time, unnecessary background processes areshut down to optimize battery life.Tips & tricksTo help improve battery life, swipe upBattery Battery saver, and turn it on. Wi-Fi network: For faster Internet access or to conservemobile data use, swipe the status bar down with twofingers, then tap Wi-Fi. There’s more in “Wi-Finetworks”. Accounts: To add, edit, or delete accounts, swipe up Settings Accounts. To set up email accounts, see“Email”.For help with your Google account, visitwww.google.com/accounts.Note: This phone supports apps and services that may usea lot of data, so make sure your data plan meets your needs.Contact your service provider for details.To see what’s using up battery power, swipe upSettings Battery. Settings Tip: To quickly open Settings, swipe down on the status barwith two fingers and tap.Tips & tricksTo save even more battery life between charges, you couldreduce: Bluetooth use: Swipe up Settings Bluetoothand turn it off when you don’t need it. GPS use: Swipe up Settings Location Mode Battery saving to turn off GPS tracking. Display brightness: Swipe up Settings Display Brightness level and drag the brightness slider left.Make sure Adaptive brightness is also turned on. Display timeout delay: Swipe up Display Sleep (shorter setting).Settings
StartStartSign inBattery life Activity of seldom used apps: Swipe up Settings Battery, then tap Menu Battery optimization Allapps. Tap the app you want to adjust, then tap Optimize. Widgets that stream information to your home screen,like news or weather. Unused online accounts that you registered: Swipe up Settings Accounts. Tap the account you want toremove. Tap it again, then tap Menu Remove account. Recording or watching videos, listening to music, ortaking pictures.
Home screen & appsyou have quick accessHome screen & appsQuick start: Home screen & appsHelp & moreSearchStatus & notificationsVolume & interruptionsDo not disturbDownload appsTake care of your appsUpdate your phoneQuick start: Home screen & appsTips & tricksThe home screen is what you see when you turn on yourphone. From here you can explore apps and more. Open app list: Swipe upthrough apps.Note: Software updates happen frequently, so your screenmay look a little different. Return: To return to the home screen from any location,tap Home . If One button nav is turned on, tap thefingerprint sensor to return home. See “Control with onetouch” for more on this feature.11:35JUNSwipe downone finger fornotifications, twofingers for settings.1 THUSearch by typing orsay "OK, Google.”, then swipe up to scroll Pages: To add a page, drag an app to the right side ofthe screen until you see a white bar. You can add multiplepages. To see other pages of shortcuts and widgets (ifavailable), swipe the home screen left. Settings: To quickly open common settings, swipe thestatus bar down with two fingers. To open more settings,tap. Shortcuts: Swipe up, touch and hold an app, thendrag it to one of your home screen pages. To see all yourapps, swipe up. Apps: To remove an app from a home screen page, touchand hold the app, then drag it toRemove. (The appisn’t removed from your phone, just the home screen.)GoogleDuoMotoCalendarPlay StoreSwipe upto seeall your apps.To uninstall apps from your home screen, touch and holdthe app, then drag it to Uninstall. (You can’t uninstallsome apps. See “Take care of your apps”.) Customization: For more about changing your homescreen, see “Redecorate your home screen”.
Home screen & appsHome screen & appsQuick start: Home screen & appsHelp & moreSearchStatus & notificationsVolume & interruptionsDo not disturbDownload appsTake care of your appsUpdate your phoneHelp & moreWhen you type, suggestions appear below the search field:Watch a tutorial. Read a how-to. Find out anything aboutyour phone.Find it: Swipe up Device Help To search for a suggestion, tap it. To search for text in the search field, tapkeyboard.Tip: To close the keyboard, tap.Status & notificationsDevice HelpLEARNon theFIXPopular topicsSet up phoneLearn the basicsAt the top of the screen, icons on the left notify you aboutnew messages or events. If you don’t know what an iconmeans, swipe the status bar down for details.Tip: Getting too many notifications? Touch and hold anotification to see which app is sending them to you. Thenyou can turn them off.Personalize your phoneApps11:35 AMSwipe down to seeyour notifications.Calls and contactsPhotos and videosMusicBatterySecurityCalendarWeekly Staff Meeting10:30 - 11:30Tip: To remove a notification,swipe left or right.Messenger · 17mKaren TravisCan you come on Sat.?CLEAR ALLSearchAt the top of the home screen, tap the Google Search boxfor a text search or tapto search by voice.Tap to clear yournotifications.Tip: To quickly change common settings, swipe the statusbar down with two fingers. For more, see “Quick settings”.
Home screen & appsHome screen & appsQuick start: Home screen & appsHelp & moreSearchStatus & notificationsVolume & interruptionsDo not disturbDownload appsTake care of your appsUpdate your phoneIcons at the top right of the screen tell you about phonestatus:Status Iconsnetwork strengthdo not disturb/Wi-Fi in range/connectedalarm set/Bluetooth on/connectedData Saver onairplane mode/battery charging/fullNote: Apps you download from Google Play might showother icons in the status bar to alert you to specific events.Volume & interruptionsPress the side volume buttons up or down to select a ringervolume from high to vibrate.RingMediaAlarmTap to show all volumecontrols. Tap again toshow only the ringtonevolume.Set the ringtone,media or alarmvolume.Tap an icon to muteor set to vibrate.Do not disturbTo turn off some or all sounds, swipe the status bar downwith two fingers and tap Do not disturb. Select one of theseoptions: Total silence: Turn off all sounds and alarms. Overridesound settings from other apps. Set how long to stay inthis mode, or choose indefinitely. Alarms only: Set how long you want to only hear alarms,or choose indefinitely. Tap MORE SETTINGS to customizewhich other interruptions to receive. Priority only: Set how long you want to only hear priorityinterruptions, or choose indefinitely. Tap MORE SETTINGSto customize which interruptions to receive.Tip: To create an exception for repeat callers that allows acall from the same person within a 15 minute period, tapMORE SETTINGS Priority only allows Repeat callers.
Home screen & appsHome screen & appsQuick start: Home screen & appsHelp & moreSearchStatus & notificationsVolume & interruptionsDo not disturbDownload appsTake care of your appsUpdate your phoneDownload appsApps from the webGoogle Play You can get apps from other online app stores using yourbrowser.Get music, movies, books, apps, games, and more.Find it:Play Store Search: Use the search bar to search for apps. Download: To download an app, tap it to see details, thentap INSTALL or the BUY button. Share: To share an app you found on the Google Play, tapit to see details and then tap. Reinstall: To show or reinstall apps you downloaded fromGoogle Play, tap My apps & games. Use a computer: To find and manage apps from anycomputer, go to http://play.google.com using your Googleaccount and password.There, you can browse apps on the big screen, manageyour apps across devices (like a phone and tablet), andeven set new apps to download to your devices. Enjoy music, movies, and more: You can also use GooglePlay to download music, movies, TV shows, and more.See “Play Music” and “Play Movies & TV” apps. Get help: To get help and more, tap.Tip: Choose your apps and updates carefully, as some mayimpact your phone’s performance—see “Choose carefully”.Note: When installing an app, make sure you read the alertsthat tell you what information the app will access. If youdon’t want the app to access to this information, cancel theinstallation.To let your phone install apps that are not on GooglePlay, swipe up Settings Security, then tap theUnknown sources switch to turn it on.For information about downloading files from your browser,see “Downloads”.Choose carefullyHere are a few tips: To help prevent spyware, phishing, or viruses, use appsfrom trusted sites, like the Google Play. In Google Play, check the app’s ratings and commentsbefore installing. If you doubt the safety of an app, don’t install it. Apps use up memory, data, battery, and processingpower—some more than others. If you’re not happy withhow much memory, data, battery or processing power anapp is using, uninstall it.
Home screen & appsHome screen & appsQuick start: Home screen & appsHelp & moreSearchStatus & notificationsVolume & interruptionsDo not disturbDownload appsTake care of your appsUpdate your phone Monitor children’s access to apps to help preventexposure to inappropriate content. Certain apps may not provide completely accurateinformation. Take care, especially when it comes topersonal health.Set app permissionsYou will only be asked for permissions when you use afeature in an app, instead of immediately when you installthe app.To modify the app permissions settings, swipe up Settings Apps, then select the app and tap Permissions.To modify the app permissions by app type (such asCalendar or Camera) at any time, swipe up Settings Apps, then tapSettings App permissions.Take care of your appsFind it: Swipe up, then swipe up to scroll through appsTo close the apps screen, tap Homeor Back. Uninstall apps: To remove an app from a home screenpage, touch and hold the app, then drag it to Remove.The app isn’t removed from your phone, just the homescreen.DISABLE removes the app from your menu—to enable it,reopen this window and tap ENABLE ( tap Disabled toget quicker access to the disabled apps list first).If an app locks up your phone as soon as you turn it on,restart in Safe Mode: Press and hold the Power button.When you see the Power off option, press and hold itto select the Reboot to safe mode option. Your phonerestarts with Safe mode in the lower left. Then, tryremoving the app. Reinstall apps: To reinstall apps from the Google Play,swipe up Play Store, then tap My Apps &games. The apps you downloaded are listed and availablefor download. See app details: Swipe upthen drag it into App info., touch and hold an app, See app data usage: To show which apps are using themost data, swipe up Settings Data usage Cellular date usage. For more, see “Data use”.Update your phoneUse your phone or computer to check, download, and installphone software updates: Using your phone:To remove an app from your phone, touch and hold theapp, then drag it to Uninstall.If your phone notifies you about an update, follow theinstructions to download and install it.To disable an app or force it to stop running, swipe up Settings Apps.To manually check for updates, swipe up Settings About phone System updates.
Home screen & appsHome screen & appsQuick start: Home screen & appsHelp & moreSearchStatus & notificationsVolume & interruptionsDo not disturbDownload appsTake care of your appsUpdate your phoneYour phone downloads updates over your Wi-Ficonnection (if available) or mobile network. Werecommend that you download updates over a Wi-Ficonnection. Remember, these updates can be quite large(25MB or more) and may not be available in all countries.If the mobile network updates are not available in yourcountry, update using a computer.Note: When updating your phone, make sure you haveenough battery power to complete the update. Using your computer:On your computer, go to www.motorola.com/update.
Moto appsee what it can doMoto appDiscover your Moto appDiscover your Moto appExplore special features designed to save you time andmake your day easier.Find it:Moto Moto Actions: Use gestures as phone shortcuts. Moto Voice: Speak to control your phone. Moto Display: See your notifications at a glance.Note: Your phone may not have all features.Tips & tricks Want to hide sensitive or private notifications? TapMoto Moto Display and set which apps can shownotifications and how much to display. Use Moto Display to pause or restart your music whenyour phone is sleeping. TapMoto Moto Actions to quickly silence yourringtone by switching incoming calls to vibrate when youpick up your phone. Activate the Swipe to shrink screen feature to reduce thesize of your screen with a swipe and make it easier to useone-handed.Note: One button nav must be turned off to use Swipeto shrink.Control with one touchLock and unlock your phone, navigate your phone and morewith just one touch.Find it:Moto Moto Actions One button navActivating One button nav will remove the Back , Home, and Recentbuttons from your screen. You willnavigate your phone using the fingerprint sensor instead.
Moto appsee what it can doMoto appDiscover your Moto appTo navigate using the fingerprint sensor, use these gestures: Home: Tap quickly on the fingerprint sensor to go to yourhome screen. Back: Swipe right to left on the sensor to go back to theprevious screen. Recents: Swipe left to right on the sensor to view recentapps. Lock: Press the sensor until you feel a short vibration andthen release to lock the screen. Google: Touch and hold the sensor until you feel a longervibration to activate the Google features (see “Google ”for more information).Swipe right.Swipe left.Press or press & hold.Note: To choose the direction for the Back and Recentgestures, go toMoto Moto Actions One button navand tap the down arrow to select the swipe setting.
Control & customizehow it acts & looksControl & customizeQuick start: Control & customizeControls and gesturesOn, off, lock & unlockCustomize sounds & appearanceRedecorate your home screenQuick settingsDirect ShareQuick start: Control & customizeTips & tricks Speak: TapTake control of your phone. Touch, press, and speak: Learn phone gestures andcommands. See “Controls and gestures”. Customize your home screen: To put widgets like aclock, interactive calendar, and more on your homescreen, see “Redecorate your home screen”.in a search window, oron a keyboard. Add a home screen page: Drag an app icon to the rightside of the home screen until a new page appears. Youcan add multiple pages. Quick settings: To change Wi-Fi, Bluetooth, Airplanemode, and other settings, swipe the status bar down withtwo fingers. For even more settings, tap. Can’t find a setting? Swipe up Settings .Controls and gestures11:35TouchFind your way around:JUN Tap: Choose an icon or option.1 THU Touch and hold: See more options.Touch and hold an emptyspot to change wallpaper.Tap a shortcut to open.Touch and hold to move ordelete.GoogleDuoMotoCalendarPlay StorePlStDrag shortcuts on top ofeach other to make a folder. Drag: Move items on the home screen. Swipe: Scroll through lists or between screens. Pinch or double-tap: Zoom in and out on websites,photos and maps. Twist: Twist a map with two fingers to rotate it, and pulltwo fingers down to tilt it. Back: Tap Back Home: Tap Hometo go to the previous screen.to return to the home screen.
Control & customizeControl & customizeQuick start: Control & customizeControls and gesturesOn, off, lock & unlockCustomize sounds & appearanceRedecorate your home screenQuick settingsDirect Share Recents: Tap Recentsto see your recent apps (orbrowser tabs), and tap an app to reopen it. Double tap toquickly switch between your recent apps.Note: If One button nav is active, quickly swipe righttwice to switch between apps.To remove an app from the recent list, swipe it left, rightor tap. To scroll the list, swipe up or down.Tip: You don’t need to remove apps from Overview foryour phone to run efficiently. Split screen: From the recent apps list, touch and hold anapp and then drag it to the top of the screen to view twoapps at once. Not all apps will work in split screen. Menus: When orappears on a screen, you can tap itto open options for the current screen. Close Keyboard: To close a keyboard, tap.Press Power buttonYour Power button helps in a few ways.Tip: To add security to your phon
Tap to show all volume controls. Tap again to show only the ringtone volume. Tap an icon to mute or set to vibrate. Do not disturb To turn off some or all sounds, swipe the status bar down with two fingers and tap Do not disturb. Select one of these options: Total silence: Turn off all so
