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MITEL – SIP CoETechnicalConfiguration NotesConfigure MiVoice Business for usewith Earthlink11-4940-00179
NOTICEThe information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks Corporation (MITEL ). The information is subject tochange without notice and should not be construed in any way as a commitment by Mitelor any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume noresponsibility for any errors or omissions in this document. Revisions of this document ornew editions of it may be issued to incorporate such changes.No part of this document can be reproduced or transmitted in any form or by any means electronic or mechanical - for any purpose without written permission from Mitel NetworksCorporation.TRADEMARKSMitel is a trademark of Mitel Networks Corporation.Windows and Microsoft are trademarks of Microsoft Corporation.Other product names mentioned in this document may be trademarks of their respectivecompanies and are hereby acknowledged.Mitel Technical Configuration Notes:Configure the Mitel MiVoice Business for use with EARTHLINKJuly 2014 11-4940-00179 2 , Trademark of Mitel Networks Corporation Copyright 2014, Mitel Networks CorporationAll rights reservedii
Table of ContentsOVERVIEW . 1Interop History.1Interop Status .1Software & Hardware Setup .1Tested Features .2Device Limitations and Known Issues .3Network Topology .4CONFIGURATION NOTES . 5EARTHLINK Configuration Notes.53300 vMCD Configuration Notes .5Network Requirements . 5Assumptions for the 3300 vMCD Programming . 5Licensing and Option Selection – SIP Licensing . 6Class of Service Assignment . 7Network Element Assignment . 8Network Element Assignment (Proxy) . 9Trunk Service Assignment . 10SIP Peer Profile . 11SIP Peer Profile Assignment by Incoming DID . 15Direct Inward Dialing Service . 16ARS Digit Modification Number. 17ARS Routes Assignment . 18ARS Digits Dialed Assignment . 19Fax Configuration . 20Zone Assignment . 22Mitel Border Gateway Setup .23MBG Setup . 23ICP Setup . 24SIP Trunk Setup . 25iii
11-4940-00179 2EarthlinkOverviewThis document provides a reference to Mitel Authorized Solutions providers forconfiguring the Mitel 3300 vMCD to connect to EARTHLINK. The different devices can beconfigured in various configurations depending on your VoIP solution. This documentcovers a basic setup with required option setup.Interop HistoryVersionDateReason1July 21, 2011Initial Interop with Mitel 3300 MCD 4.2 (10.2.2.10) and EarthLinkSIP trunk2July 2014Interop with Mitel 3300 vMCD 7.0 and EARTHLINKInterop StatusThe Interop of EARTHLINK has been given a Certification status. This service provider ortrunking device will be included in the SIP CoE Reference Guide. The status EARTHLINKachieved is:The most common certification which means EARTHLINK has beentested and/or validated by the Mitel SIP CoE team. Product support willprovide all necessary support related to the interop, but issues uniqueor specific to the 3rd party will be referred to the 3rd party asappropriate.Software & Hardware SetupTest setup to generate a basic SIP call between EARTHLINK and the 3300 vMCD.ManufacturerVariantSoftware VersionMitel3300 Virtual MCD 7.013.0.0.80MitelMBG - Gateway8.0.27.0MitelMBG - Teleworker8.0.17.0MitelNupoint Voicemail14.1Mitel6865i and 6867i SIP Sets3.3.1.7087Mitel5330 Minet Sets06.01.00.08MetaswitchMedia Gateway 35107.4SU58 P86.00Oracle/AcmePacketSBC Net Net 4500SCX6.3.0 MR-5 Patch 1(Build 584)
11-4940-00179 2EarthlinkTested FeaturesThis is an overview of the features tested during the Interop test cycle and not a detailedview of the test cases. Please see the SIP Trunk Side Interoperability Test Pans (084940-00034) for detailed test cases.FeatureBasic CallMaking and receiving a call through EARTHLINK andtheir PSTN gateway, call holding, transferring,conferencing, busy calls, long calls durations, variablecodec.Automatic CallDistributionMaking calls to an ACD environment with RADtreatments, Interflow and Overflow call scenarios andDTMF detection.NuPoint VoicemailTerminating calls to a NuPoint voicemail boxes andDTMF detection.PacketizationForcing the 3300 vMCD to stream RTP packets throughits E2T card at different intervals, from 10ms to 60msPersonal RingGroupsReceiving calls through EARTHLINK and their PSTNgateway to a personal ring group. Also moving callsto/from the prime member and group members.TeleworkerMaking and receiving a call through EARTHLINK andtheir PSTN gateway to and from Teleworker extensions.VideoMaking and receiving a call through EARTHLINK withvideo capable devices.FaxT.38 and G711Fax Calls- No issues found2Feature Description- Issues found, cannot recommend to useIssuesN/A- Issues found
11-4940-00179 2EarthlinkDevice Limitations and Known IssuesThis is a list of unsupported features and known issues when EARTHLINK is connectedto the Mitel VMCD 7.0.FeatureVideoProblem DescriptionEARTHLINK does not support video calls over SIP Trunks.Recommendation: Consult EARTHLINK for future deployment.Packetization3300 vMCD was exclusively tested with stream RTP packets through itsE2T card at 20ms (EARTHLINK recommendation) instead of the Mitelrecommended range of 10ms to 60ms.Recommendation: Use EARTHLINK 20ms recommended setting.EARTHLINK does not support T.38 Fax; however G.711 was tested.FaxRecommendation: Consult EARTHLINK for future deployment.OutboundCaller-IDWith the standard recommended MiVoice Business settings, alloutbound loopback Remote DUT calls had a Caller-ID "Brockton Ma"but for all other PSTN "outbound, forwarded and/or transferred” calls theCaller-ID defaulted to Earthlink’s CPN pilot number 15085212347.
11-4940-00179 2EarthlinkNetwork TopologyThis diagram shows how the testing network is configured for reference.Figure 1 – Network Topology4
11-4940-00179 2EarthlinkConfiguration NotesThis section is a description of how the SIP Interop was configured. These notes shouldgive a guideline how a device can be configured in a customer environment and howEARTHLINK 3300 programming was configured in our test environment.Disclaimer: Although Mitel has attempted to setup the interop testing facility asclosely as possible to a customer premise environment, implementation setupcould be different onsite. YOU MUST EXERCISE YOUR OWN DUE DILIGENCE INREVIEWING, planning, implementing, and testing a customer configuration.EARTHLINK Configuration NotesSIP Service Provider Server IP address207.190.193.165Registration and AuthenticationN/APilot -5085212349Preferred CodecG.729 and G.711SIP port5060Transport TypeUDPSession Timer90 secs3300 vMCD Configuration NotesThe following steps show how to program a 3300 vMCD to interconnect withEARTHLINK.Network Requirements There must be adequate bandwidth to support the voice over IP. As a guide, theEthernet bandwidth is approx 85 Kb/s per G.711 voice session and 29 Kb/s perG.729 voice session (assumes 20ms packetization). As an example, for 20simultaneous SIP sessions, the Ethernet bandwidth consumption will be approx 1.7Mb/s for G.711 and 0.6Mb/s. Almost all Enterprise LAN networks can support thislevel of traffic without any special engineering. Please refer to the 3300 Engineeringguidelines for further information. For high quality voice, the network connectivity must support a voice-quality grade ofservice (packet loss 1%, jitter 30ms, one-way delay 80ms).Assumptions for the 3300 vMCD Programming The SIP signaling connection uses UDP on Port 5060
11-4940-00179 2EarthlinkLicensing and Option Selection – SIP LicensingEnsure that the 3300 vMCD is equipped with enough SIP trunking licenses for theconnection to EARTHLINK. This can be verified within the License and Option Selectionform.Enter the total number of licenses in the SIP Trunk Licences field. This is the maximumnumber of SIP trunk sessions that can be configured in the 3300 to be used with allservice providers, applications and SIP trunking devices.Figure 2 – License and Option Selection6
11-4940-00179 2EarthlinkClass of Service AssignmentThe Class of Service Options Assignment form is used to create or edit a Class ofService and specify its options. Classes of Service, identified by Class of Servicenumbers, are referenced in the Trunk Service Assignment form for SIP trunks.Many different options may be required for your site deployment, but ensure that “PublicNetwork Access via DPNSS” Class of Service Option is configured for all devices thatmake outgoing calls through the SIP trunks in the 3300. Public Network Access via DPNSS set to Yes Campon Tone Security/FAX Machine set to Yes Busy Override Security set to Yes Clear Auto Campon Timer to enable 486 BUSY testingFigure 3 – Class of Service
11-4940-00179 2EarthlinkNetwork Element AssignmentCreate a network element for EARTHLINK. In this example, the softswitch is reachableby an IP Address and is defined as “Earthlink” in the network element assignment form.The FQDN or IP addresses of the SIP Peer (Network Element), the External SIPProxy and Registrar are provided by your service provider.If your service provider trusts your network connection by asking for your gatewayexternal IP address, then programming the IP address for the SIP Peer, Outbound Proxyand Registrar is not required for SIP trunk integration. This will need to be verified withyour service provider. Set the transport to UDP and port to 5060.Figure 4 – Network Element Assignment8
11-4940-00179 2EarthlinkNetwork Element Assignment (Proxy)In addition, depending on your configuration, a Proxy may need to be configured to routeSIP data to the service provider. If you have a Proxy server installed in your network, the3300 ICP will require knowledge of this by programming the Proxy as a network elementthen referencing this proxy in the SIP Peer Profile form (later in this document).Figure 5 – Network Element (Proxy)
11-4940-00179 2EarthlinkTrunk Service AssignmentThis is configured in the Trunk Service Assignment form. In this example the TrunkService Assignment is defined for Trunk Service Number 10 which will be used to directincoming calls to an answer point in the 3300.Program the Non-dial In or Dial In Trunks (DID) according to the site requirements andwhat type of service was ordered from your service provider.The example below shows configuration for incoming DID calls. The 3300 will absorb thefirst 0 digits of the DID number from EARTHLINK and map them directly to an extensionassigned in the /Call Routing/Call Handling/ Direct Inward Dialing Service form shown inFigure 9.Figure 6 – Trunk Service Assignment10
11-4940-00179 2EarthlinkSIP Peer ProfileThe recommended connectivity via SIP Trunking does not require additional physicalinterfaces. IP/Ethernet connectivity is part of the base 3300 vMCD Platform. The SIPPeer Profile should be configured with the following options:Network Element: The selected SIP Peer Profile needs to be associated with previouslycreated “Earthlink” Network Element.Registration User Name: EARTHLINK does require the use of a Registration UserName.Address Type: Select IP address.Default CPN: The default CPN “5085212347” is applied to all calls unless there is amatch in the "Outgoing DID Ranges" of the SIP Peer Profile. This number will beprovided by EARTHLINK. Do not use a Default CPN if you want public numbers to bepreserved through the SIP interface. Add private numbers into the DID ranges for CPNSubstitution form (see DID Ranges for CPN Substitution). Then select the appropriatenumbers in the Outgoing DID Ranges in this form (SIP Peer Profile).Trunk Service Assignment: Enter the trunk service assignment previously configured.SMDR: If Call Detail Records are required for SIP Trunking, the SMDR Tag should beconfigured (by default there is no SMDR and this field is left blank).Maximum Simultaneous Calls: This entry should be configured to maximum number ofSIP trunks provided by EARTHLINK.NOTE-1: Ensure the remaining SIP Peer profile policy options are similar the screencapture below.
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11-4940-00179 2EarthlinkFigure 7 – SIP Peer Profile Assignment14
11-4940-00179 2EarthlinkSIP Peer Profile Assignment by Incoming DIDThis form is used to assign incoming digits from EARTHLINK. DID range numbersassigned by EARTHLINK and are associated to a particular SIP Peer.Enter one or more telephone numbers. The maximum number of digits per telephonenumber is 26. You can enter a mix of ranges or single numbers (for example,"01661520417,01282505152"). The entire field width is limited to 60 characters.Use a comma to separate telephone numbers and ranges. Use a dash (-) to indicate arange of telephone numbers. The first and last characters cannot be a comma or a dash.If the numbers do not fit within the 60 character maximum, you can create a new entry forthe same profile.Use a '*' to reduce the number of entries that need to be programmed. This is a type of"prefix identifier", and cannot be used as a range with '-'. For example, the string "11*"would be used to associate a peer with any number in the range from 110 up to themaximum digits per telephone number (In this case, 11999999999999999999999999.)Note that the string "11" by itself would not count as a match, as the '*' represents 1 ormore digits.Figure 8 – SIP Peer Profile Assignment by Incoming DID
11-4940-00179 2EarthlinkDirect Inward Dialing ServiceThis form is used to direct incoming DIDs from EARTHLINK. DID numbers are assignedand associated to a particular destination number.Figure 9 –DID mapping16
11-4940-00179 2EarthlinkARS Digit Modification NumberEnsure that Digit Modification for outgoing calls on the SIP trunk to EARTHLINK absorbsor inject additional digits according to your dialling plan. In this example, we will beabsorbing 3 digits for prefixes used: 925 prefix to dial out followed by 10 digits (DID orPSTN Calls).Figure 10 – Digit Modification Assignment
11-4940-00179 2EarthlinkARS Routes AssignmentCreate a route for SIP Trunks connecting a trunk to EARTHLINK. In this example, theSIP trunk is assigned to Route Number 2. Choose SIP Trunk as a routing medium andchoose the SIP Peer Profile and Digit Modification entry created earlier.Figure 11 – SIP Trunk Route Assignment18
11-4940-00179 2EarthlinkARS Digits Dialed AssignmentARS initiates the routing of trunk calls when certain digits are dialed from a station. In thisexample, when a user dials 925 the call will be routed to EARTHLINK (ie. Route 2).Figure 12 – ARS Digit Dialed Assignment
11-4940-00179 2EarthlinkFax ConfigurationEARTHLINK uses the inter-zone FAX profile. This form allows you to define the settingsfor FAX communication over the IP network. You can modify the default settings for the:Inter-zone FAX profile: defines the FAX settings between different zones in the network.There is only one Inter-zone FAX profile; it applies to all inter-zone FAX communication.It defaults to V.29, 7200bps. It defines the settings for FAX Relay (T.38) FAXcommunication.Intra-zone FAX profile: defines the FAX settings within each zone in the network. Profile 1 defines the settings for G.711 pass through communication.Profile 2 to 64 define the settings for FAX Relay (T.38) FAX communication.All zones default to G.711 pass through communication (Profile 1).Figure 13 – Fax Service Profiles20
11-4940-00179 2EarthlinkFigure 14 – Fax Advanced Settings
11-4940-00179 2EarthlinkZone AssignmentBy default, all zones are set to Intra-zone FAX Profile 1.Based on your network diagram, assign the Intra-zone FAX Profiles to the Zone IDs ofthe zones. If audio compression is required within the same zone, set Intra-ZoneCompression to “Yes”. EARTHLINK uses the Inter-zone FAX Profile.Figure 15 – Zone Assignment22
11-4940-00179 2EarthlinkMitel Border Gateway SetupMBG SetupFigure 16 – MBG setup
11-4940-00179 2EarthlinkICP SetupTo program an vMCD into the MBG, click on ICP’s Add an ICP.Enter a name for the vMCD.Enter the IP address of the vMCD and select the Type as vMCD.Figure 17 – ICP setup24
11-4940-00179 2EarthlinkSIP Trunk SetupUnder the Services tab, click on SIP trunking and then “Add a SIP Trunk”. Enter the SIPtrunk’s details as shown below.Name – is the name of the trunkRemote trunk endpoint address – the public IP address of the provider’s switch orgateway (this address should be given to you by the provider).Local/Remote RTP framesize (ms) – is the packetization rate you want to set onthis trunkRouting rule one – it allows routing of any digits to the selected Mitel 3300ICPThe rest of the settings are optional and could be configured if required. Click Save buttonFigure 18 – Services - SIP Trunking setup
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number of SIP trunk sessions that can be configured in the 3300 to be used with all service providers, applications and SIP trunking devices. Figure 2 – License and Option Selection . 11-4940-00179_2 Earthlink Class of Service Assignment The Class of Service Options
