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Business deviceprotectionis getting anupgrade.New benefits and pricingbegin July 22, 2021.See important program details inside.
Enjoy your device worry-free.New device same day delivery& setup 1 (Coming Fall 2021)Faster.Easier.Morepowerful.Receive expert delivery, setup andactivation right at your front door as soonas same day when you purchase a newdevice on verizon.com. Experts can providea personalized tutorial on your new device'sfeatures and functionality, and help connectit to virtually anything else.Unlimited laptop health checkups2Minimize business downtime by keepingyour laptop in shape with PC tune-ups,diagnostics to identify issues, and experthelp removing viruses at one of ourconvenient repair locations near you.Unlimited device refresh3Enjoy longer device life with deep cleaningsand unlimited, expert-led diagnostics toimprove speed, performance and battery life.Plus all the same great benefits available today: Same day devicereplacement and setup4 Unlimited, fast crackedscreen repair5 Replacement formalfunctioning batteries6 Internationalshipping7 24/7 access to experttech supportHave questions, or want to see your terms and conditions?Visit Asurion.com/Verizon/newbenefitsB2B.Available in select locations and for select devices, which are subject to change at any time.Availability of delivery and setup applies to devices newly purchased on verizon.com, is presentedat the time of device purchase, and is contingent on certain criteria, including device purchase time,device availability, customer location, and technician availability.2Available in select uBreakiFix locations and for select laptops, which are subject to change at anytime. Laptop health checkups are limited to diagnostic exams only, and do not include troubleshooting,triage, repair or replacement services.3Device performance checks and device sanitization are only available in select uBreakiFix locations,which are subject to change at any time. Availability of refresh services are for most smartphonesand tablets and is contingent on certain criteria, including device type and technician availability.These services are diagnostic only, and do not include troubleshooting, triage, repair or replacementservices. Select refresh services may be available as web-based services.4Available for select smartphones, subject to inventory availability, in select locations, which are subjectto change at any time. Availability of same day device replacement and setup is contingent on certaincriteria including claim approval time, customer location, and technician availability.5Select smartphones that only have a cracked front screen are eligible; damage beyond that is noteligible for cracked screen repair. Subject to parts availability in select locations, which are subject tochange at any time. Availability of same day repair depends on criteria such as claim approval timeand technician availability. Repairs are performed by an Asurion-certified technician and come with a12-month warranty. Visit phoneclaim.com/verizon to check current device eligibility.6Repair provided under Verizon Wireless Extended Warranty program is available in select locations.EW is not available in FL or for FL customers. In Florida, Extended Warranty coverage is provided bythe insurance program (device replacement deductible and claim limit apply). Eligibility determined atthe point of claim.7Fulfillment options vary based upon location and availability.1
Changes to monthly charges effective July 22, 2021:Total Mobile Protection (TMP)† for Business will be 13 or 16, depending on device type. Total Equipment Coverage (TEC) for Business will be 8.40or 11.40, depending on device type. Wireless Phone Protection (WPP) will be 4.25 or 7.25,depending on device type. Total Mobile Protection Multi-Device (TMP MD) forBusiness will be: 49, 3-10 eligible lines; 149, 11-24 eligiblelines; 299, 25-49 eligible lines (regardless of device type).Verizon Wireless Extended Warranty will be 4.15. 6Tech Coach will be 4.60. Verizon Protect Business (VPB) now includes Business TechCoach Security, which is 8.60 if purchased separately.Additional information and new deductible feeseffective July 22, 2021:WPP ReplacementDeductibles 19/ 129/ 189/ 229/ 249Extended Warranty6Replacement Fee 49. Replacement fee applicability determinedat point of claim based on device type.Cracked Screen RepairDeductible5 29 19 for multi-device plansMax number ofinsurance claims(WPP) in 12 months(excludes crackedscreen repair claims)Device claim maximum – 400 or 3,000,depending on device.Single Device: 3 claims.MD for Business: 3-10 eligible lines,3 registrations, 6 shared claims; 11-24 eligiblelines, 11 registrations, 22 shared claims; 2549 eligible lines, 25 registrations, 50 sharedclaims (regardless of device).Replacement devicesReplacement device could be newor refurbished.Cancellation policyDevice Protection automatically renews eachmonth unless canceled and is billed directly toyour wireless account. You can cancel yourcoverage at any time and receive a proratedrefund of your monthly fee.See back for list of WPP Replacement Deductibles.Please review the terms and conditions to see important changes,including, updates to the Definition of Covered Property, Coveragefor Multi-SIM Devices, and Covered Accessories provisions.Verizon program and legal notices will be sent via email to the lastaddress Verizon has on file, unless prohibited by state law. If anemail address is not provided, the information will be mailed. Legalnotices will not be sent to NY customers via email.†Lost, stolen or damaged device replacements are provided by Wireless Phone Protection (WPP), whichis insurance coverage underwritten in Georgia, by LM General Insurance Company (Boston, MA); inIndiana, by Indiana Insurance Company (Boston, MA; in New Jersey, by Liberty Mutual Mid-AtlanticInsurance Company (Boston, MA), and in all other states, Liberty Insurance Underwriters Inc. (NewYork, NY) or one of its insurance company affiliates; in FL, WPP includes coverage for post-warrantydefects (device replacement deductible and claim limit applies). Asurion Insurance Services, Inc.(in California, Agent License #0B35141; in Iowa, Agent License #1001000131), is the Agent andprovides the claims servicing under this program. Except in Florida, repairs and replacements for postwarranty defects are provided through the Verizon Wireless Extended Warranty program; the obligor ofthe Extended Warranty program is Verizon Wireless Services, LLC.
WPP Replacement DeductiblesEffective 7/22/21, the following devices will havetheir deductibles changed as shown below. To lookup the deductible of a device not shown below, go tophoneclaim.com/verizon.Smartphones (Tier 1) & Watchesiswill be 9 19No devices at this time 99 129Apple Watch Series 5 GPS Cellular 40mm (Aluminum Case), Apple WatchSeries 4 GPS Cellular 40mm (Aluminum Case), Apple Watch SE (GPS Cellular), Apple iPhone 5s, Apple iPhone 6, Apple iPhone 6s, Apple iPhone 7(32 GB, 128 GB), Apple iPhone 8 (64 GB, 128 GB), Apple iPhone SE (2016),Apple iPhone SE (2020) (64 GB, 128 GB), Apple Watch Series 3 GPS Cellular (Aluminum Case), Google Pixel 3A, Google Pixel 3A XL, KyoceraDuraForce Pro 2, Samsung Gear S3, Motorola MOTO Z2 Play, MotorolaMOTO Z3, Motorola MOTO Z4, Motorola ONE 5G UW, Samsung Galaxy A50,Samsung Galaxy A51 (4G LTE), Samsung Galaxy Watch, Samsung GalaxyWatch Active2 149 189Apple Watch Series 5 GPS Cellular 44mm (Aluminum Case), Apple iPhone6 Plus, Apple iPhone 6s Plus, Apple iPhone 7 (256 GB), Apple iPhone 7 Plus(32 GB, 128 GB), Apple iPhone 8 (256 GB), Apple iPhone 8 Plus (64 GB, 128GB), Apple iPhone SE (2020) (256 GB), Apple Watch Series 4 GPS Cellular44mm (Aluminum Case), Apple Watch Series 6 GPS Cellular (AluminumCase), Google Pixel 2 (64 GB), Google Pixel (32 GB), Google Pixel 4A (5G),Google Pixel XL (32 GB), LG G5, LG G6, LG G7 ThinQ, LG V20, LG Velvet5G, Motorola Droid Turbo 2, Motorola Moto Z2 Force, Samsung Galaxy A51(5G), Samsung Galaxy S7, Samsung Galaxy S7 Edge, Samsung Galaxy S8,Samsung Galaxy S9 199 229Apple iPhone 7 Plus (256 GB), Apple iPhone 8 Plus (256 GB), Apple iPhoneX, Apple iPhone XR, Apple iPhone XS (64 GB, 256 GB), Apple iPhone XSMax (64 GB), Apple iPhone 11, Apple iPhone 11 Pro (64 GB, 256 GB), AppleiPhone 11 Pro Max (64 GB), Apple iPhone 12 Mini, Apple iPhone 12, AppleiPhone 12 Pro (128 GB, 256 GB), Apple iPhone 12 Pro Max (128 GB), GooglePixel 2 XL, Google Pixel 3, Google Pixel 3 XL, Google Pixel 4, Google Pixel4 XL, Google Pixel 5, LG G8 ThinQ, LG V40 ThinQ, LG V60 ThinQ, MotorolaEdge Plus, Samsung Galaxy A71 (5G), Samsung Note 10 (256 GB), SamsungNote 10 (256 GB), Samsung Note 9, Samsung Note 20, Samsung GalaxyS10 (4G LTE), Samsung Galaxy S10 (128 GB), Samsung Galaxy S10e,Samsung Galaxy S20, Samsung Galaxy S20 Fan Edition, Samsung GalaxyS21, Samsung Galaxy S8 , Samsung Galaxy S9 Smartphones (Tier 2), Basic Phones & Tablets 9Samsung Galaxy A10e, Samsung Galaxy J3 V, Samsung Galaxy J7 V,Kyocera Dura XV LTE, Jetpack MiFi6620L, Jetpack MHS900L, JetpackMiFi8800L, Samsung Galaxy A20, LG K20 V, Motorola MOTO G7 Power,Gizmo Watch, Samsung Galaxy Tab A 8.0" (2019), Samsung Galaxy Tab A8.4", Samsung Galaxy Tab E 8.0", Samsung Galaxy Tab E, Ellipsis 8 Tablet 19 99 129Apple iPad 10.2" 32 GB (2019, 2020), Apple iPad 32 GB (2017), Apple iPad9.7" 32 GB (2018), Samsung Galaxy Tab S5e 10.5", Samsung Galaxy TabA 10.5" 149 189Apple iPad 9.7" 128 GB (2018), Apple iPad 10.2" 128 GB (2019, 2020),Apple iPad 128 GB (2017), Apple iPad Air 16 GB, 32 GB (2013, 2014), AppleiPad Mini 16 GB, 64 GB, Samsung Galaxy Tab 4 64GBApple iPad Pro 11", Apple iPad Pro 12.9", Apple iPad Pro 10.5", Apple iPad 199 229 Pro 9.7", Apple iPad Mini 128 GB, Apple iPad Air 64 GB (2020), Apple iPadAir 128 GB, 256 GB, Samsung Galaxy Tab S6All deductibles are non-refundable, and per approved claim. 69 deductible tier does not apply to anydevice models at this time but may be used in the future.Apple, Apple logo, iPad, and iPhone are trademarks of Apple Inc., registered in the U.S. and othercountries. DROID is a trademark of Lucasfilm Ltd. and its related companies. Used under license.All other trademarks, service marks, and product brands that appear herein are the property of theirrespective 0
Get device protectionand supportfor business.Many choices for manybusiness needs, including: Verizon Protect Business Total Mobile ProtectionMulti-Device for Business TechTeam whole officeIT supportEnclosed are important details,including terms and conditionsfor all business customers exceptNew York business customers.
Verizon ProtectBusinessVerizon Protect Business offers deviceprotection, Tech Coach and Business MobileSecure.5 It covers not only your eligible devices,but also helps protect your data and helps youmanage business devices and security software.These device protection benefits areavailable for select smartphones,subject to parts/inventory availability:In addition to the device protection benefits,Verizon Protect Business includes BusinessMobile Secure benefits:Same-day device replacementand setupManage device permissions, device configuration,and assign business policies to employees andwork groups remotely.Get your replacement device deliveredand set up the very same day it’s lost, stolenor damaged.1Verizon Mobile Device Management (MDM)Lookout for Small Business Mobile threat defense addresses riskUnlimited, fast cracked screen repairand mitigates against phishing, web andcontent threats.Get your screen fixed for only 29 as soonas the same day, each time you need it.2 Wi-Fi security offers notifications whenyour device attempts to connect to anunsecured Wi-Fi network.Battery replacementGet help fast at a Verizon AuthorizedRepair Facility.3Eligibility for the above benefits will be determined attime of claim approval.Plus, includes access to experts via live chat foronboarding, set-up, and trouble-shooting of issuesrelating to Verizon MDM, mobile threat defenseand Wi-Fi security via My Business.Plus, get:Tech CoachLive, on-demand access to Tech Coachexperts who can help you optimize your deviceand connect it to virtually anything else.The above benefits are provided under Total MobileProtection (TMP) for Business. Same-day devicereplacement and setup are only available when enrolledin Verizon Protect Business or TMP for Business.Verizon Protect Business is a combination of TMP forBusiness and Business Mobile Secure (BMS), whichincludes Lookout for Small Business and MobileDevice Management.4 See Summary of Key Termsand Conditions for additional details.¹ Available in select locations, which are subject to change at any time. Availability of same-daydevice replacement and setup is contingent on certain criteria including claim approval time,customer address, and technician availability.2Available in select locations, which are subject to change at any time. Availability of same-dayrepair depends on criteria such as claim approval time and technician availability. Repairsare performed by an Asurion-certified technician and come with a 12-month warranty. Visitphoneclaim.com/verizon to check current device eligibility.Battery replacement provided under the Verizon Wireless Extended Warranty program is availablein select locations. In Florida, battery replacement coverage is provided by the insurance program(device replacement deductible and claim limit apply). Eligibility determined at the point of claim.4These features are offered solely by Verizon and are not part of the insurance program.5Watches are not eligible for Business Mobile Secure.3
Total MobileProtectionTotal Mobile Protection for Business providescoverage for loss, theft, damage (including liquid)and post-warranty defects. Plus, the followingbenefits are also included for select smartphones,subject to parts/inventory availability:Same-day device replacementand setup1Unlimited, fast cracked screen repair2Battery replacement3For the above benefits, eligibility will be determined atthe time of claim approval.Plus, get:Tech CoachComplete device protection options for business: Verizon Protect Business Total Mobile Protection Total Mobile Protection Multi-Device for Business TechTeam whole office IT support Total Equipment Coverage* Wireless Phone Protection Verizon Wireless Extended Warranty* Tech CoachEach of these products are available separately.*Not available in Florida.Non-Return FeeIf you receive a replacement device, your original devicemust be returned to us (unless it has been lost or stolen)using the prepaid shipping label provided with yourreplacement device. Under the insurance program, aNon-Return Fee based on the cost of the claim to LibertyInsurance Underwriters Inc. may be charged for yourfailure to return your original device. Under the VerizonWireless Extended Warranty, a Non-Return Fee of upto the full retail price of the replacement device may becharged for your failure to return your original device.Fraud: Any person who, knowingly and with intent toinjure, defraud or deceive any insurer, files a statement ofclaim or an application containing any false, incompleteor misleading information is guilty of insurance fraud. InFlorida, such conduct is a felony of the third degree.Questions regarding this program should be directedto Liberty Insurance Underwriters Inc.’s licensed agent,Asurion Insurance Services, Inc. at 1.888.881.2622. Onceyour eligibility is verified, the monthly fee will be added toyour wireless bill.For residents of California, Indiana, and Maryland:The consumer hotline for the California Department ofInsurance is 1.800.927.HELP (4357); for the State ofIndiana Department of Insurance is 1.800.622.4461; andfor the Maryland Insurance Administration is 1.800.492.6116.For Washington residents only, we may change theinsurance terms and conditions with at least 30 days’notice and we may only cancel for the followingreasons and notice: (i) 15 days for fraud or materialmisrepresentation in obtaining coverage or thepresentation of a claim; (ii) 10 days for nonpayment;(iii) immediately for no longer having active service withVerizon or exhausting your aggregate claim limit; or (iv)30 days based on a determination by Verizon or the Agentthat the program should no longer be offered. We will notincrease the premium or deductible or restrict coveragemore than once in any 6 month period but will provide toeach Washington policy holder a 30 day advance writtennotice of any premium or deductible increase.BINDING ARBITRATIONWHILE WE TRY TO RESOLVE DISPUTES, THEINSURANCE POLICY CONTAINS A MANDATORYBINDING ARBITRATION PROVISION THATREQUIRES THE SUBMISSION OF ALL DISPUTES(EXCEPT WHERE EXPRESS STATE EXEMPTIONSARE PROVIDED) TO ARBITRATION INACCORDANCE WITH THE PROVISIONS SETFORTH IN SECTION G.1. OF THE POLICY.
How to joinIt's easy, but you must act quickly.To enroll, call 1.800.256.4646, go tohttp://verizon.com/tmp or visit a Verizon store.You are eligible to enroll in device protection withinthe first 30 days of device activation or upgrade.Insurance coverage is effective upon enrollmentof an eligible device that has been activated onVerizon Wireless service and for which usage (text,data, calls) has been logged on the customer’sVerizon Wireless account unless such usage hasbeen logged on a different wireless device immediatelyprior to the time of loss.Filing a claim is painlessFor lost, stolen or damaged devices: Visit vzw.com/deviceprotection Call Asurion Insurance Services, Inc.at 1.888.881.2622 Log on to your My Business account If traveling internationally, call 615.647.3364All claims must be filed within 90 days of incident.For post-warranty defects orbattery replacement: Call 1.800.922.0204 Florida customers, call 1.888.881.2622Insurance Exclusions and LimitationsCoverage contains limitations and exclusions: loss ordamage caused by: governmental authority; nuclearhazard; war; delay, loss of use; electrical and mechanicalbreakdown; dishonest or criminal acts; obsolescence;recall or design defect; cosmetic damage; coveredunder warranty; late claims; programming; repair work;virus; voluntary parting; intentional loss or damage;pollution; fees or charges; failure to mitigate; and vermin.Protect your productivitywith Total Mobile ProtectionMulti-Device for Business.Get the same coverage as TMP for Business,but for multiple lines on your business account.You’ll enjoy the flexibility to decide which lines to registerwhen it’s time to file a claim, and shared claims to useacross your account in a 12 month period. With 3-10 eligible lines on your account, you’llget 9 shared claims for 3 registered lines With 11-24 eligible lines, you’ll get 33 sharedclaims for 11 registered lines With 25-49 eligible lines, you’ll get 75 sharedclaims for 25 registered linesPlus, registered lines and claims roll off after 12 monthswithout a claim on that registered line to easilyaccommodate changes in your business. The claim limitslisted above do not include cracked screen repair claims,which are unlimited.See Summary of Key Terms and Conditions foradditional TMP MD for Business eligibility requirements.
Deductible AmountsThe deductible schedule may change from time to time,as some devices may be moved to a different tier during theterm of enrollment.Replacement deductibles for select devices:Smartphones (Tier 1) and WatchesDeductible 9 99 149 199 249Sample of devicesSamsung Galaxy A10, Samsung Galaxy A20Apple iPhone 5S (16 GB), Apple iPhone SE (2020) (64 GB, 128 GB),Apple iPhone 5C (16 GB), Apple iPhone 6 (16 GB, 64 GB),Apple iPhone 6S (16 GB, 32 GB, 64 GB, 128 GB),Apple iPhone 7 (32 GB, 128 GB), Apple iPhone 8 (64 GB, 128 GB),Google Pixel 3a, Samsung Galaxy S4, Samsung Galaxy S5,Motorola Droid Maxx 2, Motorola Moto Z3,Apple Watch Series 5 GPS Cellular (Aluminum Case, 40MM),Apple Watch Nike GPS Cellul
Select refresh services may be available as web-based services. 4 Available for select smartphones, subject to inventory availability, in select locations, which are subject to change at any time. Availability of same day device replacement and setup is contingent on certain . Business
