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DeviceProtection& SupportCoverage options for loss,theft, damage & malfunction

Water damage.Cracked screens.Damaged speakers.Accidents happen.That’s life in the21st century.But accidents don’thave to turn your worldupside down if youhave a plan in place.

Phone Protection & Support3Tablet Protection & Support13Enrollment, Claims & Repair17Terms and conditionsTo view complete terms and conditions and limitations ofcoverage before you enroll:1. Ask your sales representative2. For Phone Protection & Support, visit sprint.com/protectionFor Tablet Protection & Support, visitphoneclaim.com/sprint/tablet/terms3. Call 1-800-584-36664. Write to Asurion at P.O. Box 061078, Chicago, IL 60606-1078We will also provide you complete Terms and Conditionsafter enrollment.1

ProtectionMattersYou already protect a lot of important things in yourlife — car, home, health. Because mobile devices playa key role in your life, they are worth protecting, too.Device protection can cover your device — from lossor theft to damage or malfunctions*.Enjoy the BenefitsComprehensive coverageEasy repairsFast replacementsSelect packages offer convenient supportProtect trade-in valueNo worries, no uncertainties*Mechanical and electrical breakdowns (malfunctions) due to defectsin material workmanship or normal wear and tear.2

PhoneProtection& SupportTotal Equipment Protection Plus (TEP Plus)Total Tech Expert (TTE)Total Equipment Protection (TEP)Equipment Service & Repair Program (ESRP)3

SummarySummaryof coverageTEP Plus1TEP1(Includes fullprotection suite) ESRP(Tiers 1 & 2 only)(Tiers 3, 4, & 5 only)Monthly charge2Coveredincidentsof key terms& conditions13 9Loss, theft, liquid or physicaldamage, and mechanical andelectrical breakdown (malfunction)due to defects in materialworkmanship or normal wear andtear (including cracked screens). 6.25Mechanical and electricalbreakdown (malfunction)due to defects in materialworkmanship or normalwear and tear (includingcracked screens). Tech Expert3Content backup425 GB photosand videosInsuranceclaim limitsThree ERP5 claims within anyconsecutive 12-month period witha maximum replacement valueof 1,500 per claim. Claim limitsapply to claims for loss, theft, andphysical or liquid damage.ReplacementequipmentReplacement equipment may be a new or refurbished deviceand/or a comparable model.CancellationpolicyYou may cancel your optional coverage at any time andreceive a prorated refund/credit.ArbitrationProgram coverage contains binding arbitration (expressstate exemptions may apply, please see your programterms and conditions).5 GB photosand videos5 GB photos and videosN/ADeductibles & Service Fees(Non-refundable per approved claim)Tier 1Insurancereplacementdeductible6 Insurance repairdeductible6 ESRP crackedscreenreplacementservice fee ESRP crackedscreen repairservice fee ESRP service fee(other than crackedscreens)Tiers 2 350 25 5025 Tier 4100 50 100 50 Tier 5200 250100 200 100 125250125The first two repairs/replacements in any consecutive 12-monthperiod are covered at no cost to ESRP subscribers. There is a 25 service fee for three or more repairs/replacements in anyconsecutive 12-month period. Service fee applies to repairs/replacements for mechanical and electrical breakdown(malfunction) due to defects in material workmanship ornormal wear and tear other than cracked screens.Important Information: For approved claims, a repair or replacement device will beprovided at our discretion. For repairs, you will be required to visit or mail your deviceto an authorized repair center. Additional information on repairs will be available atphoneclaim.com/sprint, which includes a list of eligible devices, types of repairabledamage, and available select repair locations. If you have an eligible device that is notrepairable, a device that is ineligible for repair, there is not an authorized repair locationavailable, or we decide that a replacement is necessary, you will receive a replacementdevice and be charged the replacement deductible. If you have a water resistantdevice, it may not be water resistant after repair.4

Device ScheduleDevice TierDevicesDevice TierDevicesTier 1Tier 2Kyocera Hydro VibeKyocera VerveLG G StyloLG G3 Vigor Netgear Fuse Mobile HotspotNokia Lumia 635Samsung Grand PrimeSharp Aquos CrystalKyocera Torque XTKyocera Duraforce Pro KY6830Sonim XP StrikeTier 3Tier 4Tier 5Apple iPhone 4 8GBApple iPhone 4S 8GBApple iPhone 5 16GB,32GBApple iPhone 5C8GB, 16GB, 32GBApple iPhone 5S16GB, 32GBBlackBerry Q10Google Nexus 5HTC EVO 4G LTEX325CHTC OneHTC One E8HTC One M7HTC One A9HTC One MaxLG G Flex IILG Optimus GLG G2LG G3LG G5Moto Photon QMoto XSamsung GalaxyNexusSamsung Galaxy S3Samsung Galaxy S4Apple iPhone 616GB, 64GB, 128GBApple iPhone 6 Plus16GB, 64GBApple iPhone 6s16GB, 32GB, 64GB,128GBApple iPhone 6s Plus16GB, 32GB, 64GBHTC Bolt HTCPYB2LG V20 LS997Samsung GalaxyNote EdgeSamsung GalaxyNote 5 32GB, 64GBSamsung Galaxy S6Samsung Galaxy S 632GB, 64GB, 128Samsung Galaxy S6Samsung Galaxy S 632GB, 64GB, 128Samsung Galaxy S6Edge 32GB, 64GBSamsung Galaxy S6Edge 32GBSamsung GalaxyS7 32GBSamsung Galaxy S7Edge 32GBApple iPhone 6 Plus128GBApple iPhone 6sPlus 128GBApple iPhone 7256GBApple iPhone 7 Plus128GB, 256GBFor information about your phone model, if you do not see it in the above list, and for a completeand current list of devices with associated deductible amounts, please visit phoneclaim.com/sprintor call 800-584-3666. NOTE: This list is changed from time to time. Please check this list any timeyour equipment changes.Important Information:1The monthly charge for TEP Plus and TEP includes the cost of insurance provided inthe program. New York residents may purchase insurance separately for 2.00 or 6.25 depending on your device.2For customers who elect insurance coverage, the monthly insurance premiummay include fees payable to Sprint and/or Asurion. Monthly charge per deviceand deductible depend on device type. See schedule on phoneclaim.com/sprintfor a complete list of devices with applicable pricing and deductible tiers.3Tech Expert can be extended to all Wi-Fi–connected devices on an account withTEP Plus by enrolling in TTE coverage. See page 9 for details.4There may be limitations on the size of each video that can be backed up and secured.5Equipment Replacement Program6The insurance replacement deductibles listed above apply to approved claimsfor loss, theft, and physical or liquid damage. The repair deductibles listed aboveapply to approved claims for eligible devices and certain types of damage.All applicable taxes and surcharges extra. Offers may be modified or discountedat any time.5

Comprehensive coverage for 13/monthTotal ProtectionComprehensive ProtectionEnjoy coverage against loss, theft, damage(including liquid damage) and malfunction,saving you hundreds of dollars on a newreplacement device.Convenient RepairsEligible repairs will be either in-store or mail-in,depending on the type of malfunction, damageand device. In most cases, mail-in repairs areready within 5 business days and in-store repairsare completed the same day.Next-Day Insurance ReplacementIf your phone is lost, stolen, or damaged and noteligible for repair, receive a replacement devicethe next day in most cases.Photo & Video BackupAutomatically back up your photos and videoswith the easy-to-use Sprint Gallery app. Operatesat lightning fast speeds with 25 GB of secure cloudstorage. Download the app from your app store orgo to sprint.com/protection.TEP Plus is a combination of TEP and Tech Expert. TEP is a combination of ERP underwritten byContinental Casualty Company, a CNA company (CNA), and administered by Asurion ProtectionServices, LLC, a licensed agent of CNA (In Iowa, Lic. #1001002300. In California, Asurion ProtectionServices Insurance Agency, LLC, CA Lic. #OD63161. In Puerto Rico, Asurion Protection Services ofPuerto Rico, Inc.) and ESRP, which is provided by Asurion Warranty Protection Services, LLC or oneof its affiliates. Terms and conditions are subject to change. Coverage terms may vary by state andeligibility may vary by device. All applicable taxes and surcharges extra. Visit sprint.com/protectionfor complete terms, conditions, and limitations of coverage.Sprint Gallery is powered by Asurion. There may be extra limitations on the size of each video thatcan be backed up and secured.6

TEP Plus is only available for Device Tiers 3, 4, & 5. Seepage 5 for a complete list of devices and their tiers.Plus: Expert SupportTech Expert appDownload the app for solutionsat your fingertips.Reach a U.S.-based Tech Expert with a single click forunlimited support and help:Setting up your device and any connections to itSetting up your email, preferences, etc.Transferring music and other contentTroubleshooting third-party appsAnd so much more The Tech Expert app also delivers proactive alerts toupdate you on your phone performance, help withstorage space, battery life, and more.Download the app from your app store or go tosprint.com/protection.7

Total Equipment Protection PlusSummary of key terms & conditionsMonthly Charge 13Covered incidentsLoss, theft, liquid or physical damage,and mechanical and electrical breakdown(malfunction) due to defects in materialworkmanship or normal wear and tear (includingcracked screens).Tech ExpertIncludedContent backup25 GB photos and videosInsurance claimlimitsThree Equipment Repair Plan (ERP) claimswithin any consecutive 12-month period witha maximum replacement value of 1,500 perclaim. Claim limits apply to claims for loss, theft,and physical or liquid damage.ReplacementequipmentReplacement equipment may be a new orrefurbished device and/or a comparable model.Cancellation policyYou may cancel your optional coverage at anytime and receive a prorated refund/credit.ArbitrationProgram coverage contains binding arbitration(express state exemptions may apply, please seeyour program terms and conditions).Total Equipment Protection PlusDeductibles & Service Fees (non-refundable per approved claim)Device TierTier 3Tier 4Tier 5Insurance replacementdeductible 100 200 250Insurance repairdeductible 50 100 125ESRP cracked screenreplacementservice fee 100 200 250ESRP cracked screenrepair service fee 50 100 125ESRP service fee(other than crackedscreens)The first two repairs/replacements inany consecutive 12-month period arecovered at no cost to Equipment Service& Replacement Plan (ESRP) subscribers.There is a 25 service fee for three or morerepairs/replacements in any consecutive12-month period. Service fee applies torepairs/replacements for mechanical andelectrical breakdown (malfunction) due todefects in material workmanship or normalwear and tear other than cracked screens.Please see pages 4 & 5 for Important Information.8

Support more devices for only 12/monthTotal Tech Expert is only available to Total EquipmentProtection Plus customers.Extend support to all connecteddevices in your homeAll your connected devicesEnjoy support for all your Wi-Fi and Bluetoothconnected devices — smart TVs, cars, computers,printers, gaming systems, and more.A single source for supportReceive personalized, U.S.-based education andsupport for everyone’s connected devices onyour account.Hassle-free backupIncludes 100 GB of backup for each Sprint phoneon your account to secure your photos and videos.9