Transcription
MinneapolisDenver1
Xcel Energy OverviewXcel Energy is a major U.S. electric and natural gascompany, with annual revenues of 10.1 billion. Based inMinneapolis, Minnesota, we have regulated operations ineight Midwestern and Western states, and provide acomprehensive portfolio of energy-related products andservices to approximately 3.4 million electricity customersand 1.9 million natural gas customers through fouroperating companies.States served:Colorado, Michigan, Minnesota, New Mexico, NorthDakota, South Dakota, Texas and WisconsinEmployees:12,169 (includes full-time, part-time and temporaryemployees as of 12/31/2012)2012 Total revenues: 10.1 billion2012 Earnings: 905 million
Electric Operations2012 Electricity revenues: 8.5 billionElectric Customers: 3.4 millionTransmission lines: 87,617 conductor milesDistribution lines: 193,114 conductor milesNatural Gas Operations2012 Natural gas revenues: 1.5 billionCustomers: 1.9 millionTransmission pipeline: 2,484 milesDistribution pipeline: 35,156 miles
My Role Manager Gas Emergency Response & Repair Four Supervisors Job Responsibilities– Tap Shop (4)– Emergency Repair (16)– Emergency Response (34)– Gas Pressure Control (10)– Weld Shop(4) Full time, (6) contractors)
Repair Team ScheduleWEDNESDAYJUNE26, 2013CREWSCHEDULEDAY TRUCKSFOREMAN2ND MAN3RD MANVACATI cantG6-109HUGHESPENASW AREAG6-108 TUES/SATREYNOLDSCARRASCOSE AREAG6- 622 TUES/SATJOHNSONHANNACentralG6-701 SUN/THURHULLANDERSONNW AREASI CKNIGHT TRUCKSG6 -624 12-8 PMGARCIASNYDERG6-315 2-10 ANDORETAP SHOPB4 -732 PE VANNE AREA
Single Responders AM ShiftTUESDAY -- JUNE 4TH 2013SHIFTEMPLOYEE0:00 TO 08:001 ResponderE2-816ZWETTLER, DOUG06:00 TO 14:00E2-1151 ResponderMOLLISON, RICK7:00 TO 15:305 -FRILDCSCHE-2 414LAY, MIKEMON-FRIS/EE2-012LUCERO, PETEMON-FRIS/WE2-321BRILL,DEWAYNEMON-FRIN/WE2 514CLARK, GILMON-FRIBRTNE2-228MORRIS, RUSSMON-FRIG/W8:00 TO 16:007 ResponderSCHE2-218FONG, BOBTHU-MONS/WE2-123TAPIA, ARTUROWED-SUNLDCE2-109HANSON, JEFFFRI-TUESLDCE2-323SMITH, EIGLE,ROBSAT-WEDLDCOPENTHU-MONGW8:00 TO 16:303 CDONALD, LARRYMON-FRINWE2-201NEWSOM, BARTTUES-SATLDCCOMMENTS
Single Responder PM ShiftTUESDAY JUNE 4TH 2013SERVICECENTERSHIFTEMPLOYEEWORK SCHEDULE14:00 TO 22:004 RespondersSCHPARKE2-315SPAHN, MIKEMON-FRIN/WE2-016POTTS, GEORGEMON-FRILDCE2-416WARNER, JACOBMON-FRIS/EE2-412WALLACE, BOBMON-FRISWSCHPARKMON-FRIBRTNSCHPARK15:00 TO 23:00E2-5161 RespondersREARICK , DAN16:00 TO 24:0011 RespondersE2-418SAILER, CHADTHU-MONGWE2-216GITTINS, KIRKMON-FRIG/WE2-739WHITLATCH, MARKMON-FRIS/EE2-228MARTINEZ, SUNLDCE2-214O'HAYRE, NATESAT-WEDSWE2-912WELLINGTON, DAVEMON-FRILDCE2-205ESPINOZA, ERICTHU-MONNWE2-317GRAHAM, VALTHU-MONLDCE2-106CARRERO, JIMSAT-WEDS/ESCHPARKFRI-TUELDCWED-SUNLDC18:00 TO 02:00E2-1072 RespondersCOSTIANES, TIMOPENCOMMENTS
Operational Challenge Xcel Energy FacesIn Colorado Is Attrition Attrition Change in Union benefits Age of workforce Challenging to replace employees Employees are working overtime to keep up
Key Drivers for a Successful EmergencyResponse Program Engaged & trained response teams Engaged dispatch center Manager & Supervisor training for emergencyresponse Response Team sent to every reported gas linedamage– One employee to monitor the area for gas migration– Two person repair team
Enhanced Tap Shop New TDW Tapping & Stopple Equipment Steel pipe up to 24” Inches system to 750 PSI Folding head Technology (12/20 Equipment) PE Tapping & Stopple Equipment up to 12” New steel squeeze jacks capable of squeezingany pressure system up to 8”diameter New PE squeeze jacks capable of squeezing upto 12” diameter.
Xcel Energy -- Colorado Natural Gas System PressureInches30” w.c. 100” w.c. Note: 27.68"Pounds Low2 psig 15 psigPounds Medium6 psig 60 psigIntermediate Pressure (IP)30 psig 150 psigHigh Pressure (HP)Pressure 75 psig 960 psig
Types Of Emergency OrdersE-1 Gas Line Damage Explosion Fire Natural Gas RelatedE-2 Customer smells natural gas inside Customer Smells natural gas outside Carbon Monoxide with symptomsE-3No GasHigh/Low pressureIce on Regulator
What Happens After TheIncident Is Over
Incident ReviewWhat Worked WellDid Any Processes BreakdownReview All Associated DocumentationDevelop Time Line Of Event
Timelines10:42 – Customer Care received call from customer at 9308Ingalls Street, smells gas outside by meter at 9306 IngallsSt.10:45 – Lipan Control Center receives Advantex order fromCustomer Care for 9308 Ingalls St.10:46 – Gas Trouble crew G6-109 Hughes pulled off job onSmith Rd and dispatched to broken gas line at 4100 Albion.11:07 - Russ Morris Senior responder cleared job at SmithRd and Dahlia11:20 - McDonald completes job at 12053 W SARATOGAAVE MORRISON,11:22- McDonald dispatched and en-route to 970 JAY STLAKEWOOD, CO11:29 – Brill completed order at 166 Willow PLBroomfield11:44 - Call from Westminster Fire into Lipancontrol center for 9308 Ingalls St.11:44 – Brill dispatched order to 9308 INGALLS STWESTMINSTER, CO (Original Order created at 10:42 wasdispatched to first responder. Original order had not yetbeen dispatched; it was the next order that was going to besent to the emergency responder for this area)
Timelines11:56 – Brill First Responder arrived (Senior emergencyresponder)11:57 – Gas Trouble Repair crew G6-624 Garcia dispatchedto 9306 Ingalls St.12:00 - Meter to 9306 Ingalls St. was still on and was shutoff by senior emergency responder12:00 - Claims notified12:01 – Supervisor Bret Beard arrived12:05 – Ken Buys notified of incident. Ken is sending out asystem red alert and issuing a situation room call.12:05 - Trouble truck monitoring two block area forunderground leakage with Flame ionization unit checkedwater, sewer main & services (no leakage found)12:07 - McDonald arrives at 970 JAY ST LAKEWOOD, CO80214-231112:11 - Local authorities close the street
Are Response TeamsReady for What TheyWill Encounter
Do Response Teams HaveThe Right Resources ForThe Job
Rover Ink Technology
Vapor Extraction Unit (VEU
Vapor Extraction Unit
Remote Steel or PE Plastic Riser Squeeze Jack
Intrinsically Safe Work Light
Gas Extraction Suit
SCBA Equipment
Emergency Repair Truck
Truck Mounted Backhoe
Mobile Data Terminal
Gas Damage Data Example 2009
Gas Damage Data Example 2013
2013 Xcel Energy E-1 DamageCorporate Scorecard MatrixOrders responded to in 30 minutes or less 62% Threshold 70% Target 75% Stretch Goal
Xcel Energy is a major U.S. electric and natural gas company, with annual revenues of 10.1 billion. Based in Minneapolis, Minnesota, we have regulated operations in . (Senior emergency responder) 11:57 - Gas Trouble Repair crew G6- 624 Garcia dispatched to 9306 Ingalls St. 12:00 - Meter to 9306 Ingalls St. was still on and was shut off by .
