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Nov 1, 2016 - Nov 30, 2016DHS.gov Web Performance MetricsAll Users100.00% SessionsTotal Visits3,470,969% of Total: 100.00% (3,470,969)Avg. Visit Duration00:01:28Avg for View: 00:01:28 (0.00%)Pageviews5,930,554% of Total: 100.00% (5,930,554)Unique Visitors1,739,812% of Total: 100.00% (1,739,812)Avg. Pages / Visit1.71Avg for View: 1.71 (0.00%)Top PagesPage TitleCurrent Status of States/Territories Homeland SecurityVisits by SourcePageviewsBounceRate173,23190.01%Avg for View: 00:02:04 (0.00%)65,712Search Job Postings HomelandSecurity42,57913.41%About DHS Homeland Security37,26345.78%How Do I? Homeland Security36,68030.42%REAL ID Enforcement in Brief Homeland Security36,42357.50%Immigration Data & Statistics Homeland Security34,19438.92%Homeland Security Careers Homeland Security33,74827.00%National Terrorism Advisory System Homeland Security33,26860.67%Topics Homeland 60,394Twitter29,038Blogger21,175Weebly1,208Bounce Rate70.13%Avg for View: 70.13% (0.00%)New vs. Returned VisitorsNew VisitorReturning Visitor24.8%Visits by Social NetworkSocial Network(direct)dhs.govm.facebook.com24.8%Joint Statement from the Department Of Homeland Security and Office of the Director of National Intelligence on Election Security Homeland SecurityAvg. Time on ck Exchange255YouTube103bitly97Quora8075.2%
Nov 1, 2016 - Nov 30, 2016DHS.gov Search Web Performance MetricsAll Users100.00% SessionsVisits to DHS.gov3,470,969% of Total: 100.00% (3,470,969)Top Internal Searches by Search TermSearch TermNew vs. Returned VisitorsTotal UniqueSearchescareers758Total Internal Searchesesta45394,780jobs450case status426forms400i-9 form333check my case status319passport renewal315Jobs310esta application302% of Total: 100.00% (94,780)Total External Searches (Google)645,613% of Total: 18.60% (3,470,969)New VisitorReturning Visitor24.8%75.2%Avg. Visits per Visitor12Other45.1%45.5%9.4%Top External Searches (Google - as reported)Keywordus passport applicationSessions1,056children sex video765children sex videos620us passport617child sex video588passport539homeland security jobs487cyber security316passport application200child sex videos191
DHS.gov Customer Satisfaction SurveyTime Period: 1 1 /1/2016 –11/30/2016Voice of the CustomersFeedback: The major customer issues to improve on the DHS.gov site include making content easier to find, label pages andnavigation to help customers find relevant content quickly and easily. Other items to improve on the DHS.gov site include simplifying links and navigation choices, making navigationmore intuitive, and remediating broken links.Complete list available upon request* Source: surveymonkey.comFinal Recommendations:We continue to review and work on recommendations from DHS.gov metrics reports. TheDHS.gov Web Team documents and analyzes the success of improvements throughmetrics in addition to emerging technologies, recommendations and actions.Recommendations: Difficulty Finding Content, Feeling Lost and Mislabeled Links: The DHS.gov WebTeam continues to implement more left navigation throughout site and restructurecontent and hyperlinks to promote a more productive, user-friendly experience.Actions Taken: In an effort to address long-standing customer concerns and issues with DHS.gov, we launched aredesigned DHS.gov at the beginning of June 2016. Some of the specific differences you’ll see are:1.2.3.Compatibility for both desktop computers and mobile devices (phones and tablets)Cleaner, easier-to-read site format and presentationFaster and more accurate site navigation using our internal search function and external search engines(like Google and Bing)Throughout the course of this effort, we updated more than 9,000 pages to simplify how information ispresented to the user. Each page now features easy-to-read type and a clear introduction, so you canquickly determine if you are on the right page. We also built in collapsing sections so that longer pages ofcontent can be quickly skimmed for relevant information, and fixed over 1,350 broken links and over4,330 misspellings across the site.The new DHS.gov is also fully accessible, reinforcing the Department’s commitment to meet or exceedfederal Section 508 compliance standards.Finally, we introduced new tools like updated slideshows and image carousels, which highlight new
DHS.gov Customer Satisfaction SurveyTime Period: 1 1 /1/2016 –11/30/2016information and announcements from the Department. Increase Visibility: We continue to update our Frequently Requested Pages area toour web site each month according to our web metrics analysis. We also continueto add both internal and external links to our rotational banners, blogs andmultimedia to help our readers find content quickly and easily.
DHS.gov Customer Satisfaction SurveyTime Period: 11/1/2016 - 11/30/2016Overall Customer Satisfaction Score72.93How would you rate your overall experience today?Answer Choices Outstanding Above Average Average Below Average 550250Responses9915471538Points1000Were you able to complete the purpose of your visit?Answer Choices Yes NoTotal64.43Responses13741641538Points1000Will you recommend this website to a friend or colleague?Answer Choices Yes NoTotalScore9910009910089.34Would you still return to this website if you could get thisinformation or service from another source?Answer Choices Yes 13740084.07Responses12932451538Points1000Please describe your experience finding your way around(navigating) DHS.gov today.Score129300012930066.67NOTE: Excludes "Other" responsesAnswer Choices Encountered no difficulties Had technical difficulties (e.g. error messages, broken links) Links did not take me where I expected Links / labels are difficult to understand, they are not intuitive Navigated to general area but couldn't find the specific content needed Too many links or navigational choices Would often feel lost, not know where I 00How was your experience using our site search?54.90NOTE: Excludes "Did not use search" and "Other" responsesAnswer Choices Encountered no difficulties I was not sure what words to use in my search Results were not helpful Results were not relevant to my search terms or needs Results were too similar / redundant Returned not enough or no results Returned too many 68223912725Points100000000Score3980000000039800
DHS.gov Customer Satisfaction SurveyTime Period: 11/1/2016 - 11/30/2016Demographic InformationWhat Information were you looking for today?Answer Choices Border management Contact information Contracting opportunities Cybersecurity Disaster assistance Email, RSS feeds, or subscription services Forms or publications Human trafficking Immigration and citizenship Information about DHS (leadership, history, etc.) Jobs / career information Law enforcement News Photographs Small business resources Training Travel VideosTotalResponses 00%If you weren't able to complete your visit, please select the optionthat best describes your difficulty.Answer Choices Bad link Content wasn't easy to understand Could not find what I was looking for Error on page Multimedia / technical problem Outdated information OtherTotalResponses 65%13722.68%604100%Which of the following best describes you?Answer Choices Business representative Educator Federal government employee First responder / law enforcement official Government contractor International visitor Job seeker Media representative Non-profit staff or volunteer Seeking citizenship or immigration information State, tribal, territorial or local government representative Student Traveler (domestic or international) OtherTotalResponses 16110.47%20013.00%1538100%
DHS.gov Search Web Performance Metrics Nov 1, 2016 - Nov 30, 2016. Visits to DHS.gov. 3,470,969. Total Internal Searches. 94,780. Total External Searches (Google) 645,613. Top Internal Searches by Search Term. Total Unique Search Term Searches careers 758 esta 453 jobs 450 case status 426 forms 400 i-9 form 333 check my case status 319 passport .
