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Administering IP Office Voicemail ProRelease 11.1 FP2Issue 10February 2022
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ContentsPart 1: The Voicemail Pro Client. 15Chapter 1: Voicemail Pro administration overview. 16New in this release. 16Number of simultaneous users. 18Unified Communications Module Voicemail Pro. 19Toll Fraud Consideration. 20Voicemail Pro licenses. 20Text-to-Speech. 21Downloading the client installer from the server. 21Chapter 2: Logging In. 22Logging into voicemail. 22"Confirm callflow download" Message. 23The "Continue offline" message. 24Switching between online and offline mode. 24Logging out. 25Closing the client. 25Chapter 3: Administrator account types. 27Editing IP Office security users. 27Viewing and adjusting rights group settings. 28Changing service user membership. 28Local Administrator Accounts. 29Editing local administrators account. 29Changing your password. 30Chapter 4: The Voicemail Pro client window. 32Using the Navigation and Details Panes. 33Distributed Voicemails. 34Users and groups. 34Eventing Notification. 36Outcalls. 36Alarms. 37Configuring alarm settings. 38Toolbar icons. 38Viewing Call Flows as Text. 39Saving call flow changes. 40About. 40Part 2: Callflow Editing. 42Chapter 5: Call Flow Start Points. 43Default start points. 45February 2022Administering IP Office Voicemail ProComments on this document? infodev@avaya.com5
ContentsUsing start points. 46Adding a start point for a short code. 46Editing a start point. 47Deleting a start point. 47Renaming a user/group/short code. 47Chapter 6: Call Flow Actions. 49Available Callflow Actions. 49Editing Actions. 51Adding an action. 52Editing an action. 52Deleting an action. 52Call Flow Action Connections. 53Adding a connection. 53Deleting a connection. 54Chapter 7: Using the Wave Editor. 55Recording a new prompt. 55Selecting a prompt. 57Chapter 8: Modules. 58Creating Modules. 59Adding a Module to a Callflow. 60Running a Module Directly. 60Default Modules. 61Enabling a module. 62Editing a default module. 62Reseting a module. 62Chapter 9: Conditions. 63Staring a condition editor. 64Adding a new condition. 65Adding elements to a condition. 65Editing elements. 66Changing logic setting of conditions. 66Changing the condition name. 67Deleting elements and conditions. 67Calendar introduction. 67Adding a calendar element. 68Week planner introduction. 68Adding a week planner element. 68Adding a condition element. 69Adding a compare element. 70Call flow example. 71Chapter 10: Advanced Editing. 73Including other files in voicemail server. 73Import or export data. 74February 2022Administering IP Office Voicemail ProComments on this document? infodev@avaya.com6
ContentsImporting Data Voicemail Pro. 74Exporting data Voicemail Pro. 75Part 3: Callflow Actions. 77Callflow Actions. 77Chapter 11: The Start Action and Action Settings Tabs. 80The Start Action. 80Action 'General' Settings Tab. 81Action 'Entry Prompts' Settings Tab. 82Action 'Specific' Settings Tab. 83Action 'Reporting' Settings Tab. 83Action 'Results' Settings Tab. 85Chapter 12: Basic Actions
Avaya provides a limited warranty on Avaya hardware and software. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya's standard warranty language, as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya
