Cloudbase Data Sheets - ITG Macclesfield IT Support

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Web FilteringEmail FilteringMail ArchivingCloud BackupDisaster RecoveryVirtual MachinesWeb HostingiTG CloudBase is a suite of fully managed Cloud Services from Backup to Hostingready to support your business onwards and upwards into the future.iTG Technologies Limited, Amtri House, Hulley Road, Macclesfield, Cheshire SK10 2NETelephone 01625 613633 email: sales@itg.uk.com website: www.itg.uk.com

What is Cloud ComputingCloud computing is a term used to describe moving the access to emailand company files from internal computers and servers to a data centrethat is accessible via the internet. The advantages of moving to Cloudcomputing include a saving in capital expenditure, high availability ofyour data and protection in cases of flood fire or total failure.iTG CloudBase FeaturesiTG has been established since 1998 as an IT support and solutions provider. We haveevolved with emerging technologies to incorporate our own suite of fully managed, highperformance and value for money Cloud Services and Private Cloud solutions. Our modu- Fully managed modular services Monthly and annual billing optionsincludes fixed cost support per moduleor as part of your existing iTG support Simple integration into existing andnew infrastructures and software Increase company productivity andreduce risks and liabilities Work from anywhere capabilties and atrue disaster recovery solution All user data held securely in multipleUK located ISO27001 and ISO 9001certified data centreslar suite of cloud services allow you to use a single or multiple CloudBase service with yourexisting network. We provide customers secure access to their data and provide highavailability for email, filtering and files. All of your data is stored across multiple ISOcompliant UK data centres with very high speed internet access.As a fully managed service we include the cost of support with each module. Our responsive and pro-active support covers all phone and remote support at no additional costs. Ifyou currently have a premium fixed cost support package with us then the support for iTGCloud Base products is already included.Our products can be used with other software products and services such as MicrosoftOffice 365 and Hosted Exchange email. As certified resellers, we offer very attractive pricing for Microsoft and Adobe Cloud software and services.Adobe Creative Cloud web: www.itg.uk.com email: sales@itg.uk.com tel: 01625 613633

Cloud Backup BaaSCloud Backup as a Service Version 2.0Features & BenefitsCloud Backup as a Service (BaaS) from iTG CloudBase delivers nextgeneration intelligent data backup and recovery to protect your organisations critical data, in a simple unified solution. On site back up requiresregular interventions and offsite data rotation. If the data is forgotten orcorrupt your business could face a total and unrecoverable loss. UK stored data so meets legislative andGDPR compliance requirements Data is replicated daily between datacentres in Manchester and Leeds Secure encrypted bandwidth backup No additional investment in hardwareor software so reduces cap ex costs Low bandwidth requirements, efficientuse of connectivity Fast single-step restore Client side de-duplication of filestwice allowing a highly efficient and scalable solution to effectively and efficiently meet the High availability and reliabilityrequirements of protecting all of your organisations data. Certified to ISO27001 and 9001 datacentre standardsTraditional backup solutions involve deploying multiple agents and storage targets on siteto meet backup time windows. The backup becomes more complicated with remote officesand users who also require their critical systems to be backed up. Cloud Backup as aService from iTG Cloud Base, is an intelligent solution for both physical and virtualenvironments with application aware agents deployed to each network component,regardless of location, backing up centrally to secure data centres replicated dailybetween Manchester and Leeds datacentres. Cloud Backup allows for both granular andfull backups and restores of critical data, virtual or physical, with the ability to restoreeither individual files or entire systems. iTG Cloud Backup never backs up the same dataWe create specific backup schedules tailored by time, data set and/or user groups so thatthis essential function has as little impact on the business as possible. We will fully manageyour backup with reports provided on the storage totals, and the status of any recent backups. We typically retain your backups for 30-60 days but this can be extended.Set up is free of charge and we only charge a fixed cost per gigabyte of storage used eachmonth. Price breaks are available for higher volumes of backup storage. A secondarydedicated internet connection can be included providing infrastructure failover in somecases where you have very large volumes of data to backup.web: www.itg.uk.com email: sales@itg.uk.com tel: 01625 613633

Email FilteringEmail & Threat Filtering Version 3.0The lastest version 3.0 Email and Threat filtering is part of our completethreat protection suite. With claims that over 90% of email sent is spamof some description, it’s never been more important for organisations tohave an effective anti-spam solution in place. Without one, your businesscan be left open to credit card/identity theft or allow harmful malware toinfect devices and spoofing of your users to obtain money by deception.Features & Benefits No expensive capital investments orhigh ongoing variable running costs Rapid Service Establishment – simplechange to Mail Exchange (MX) records No degradation in mail delivery speedsor processing times Compatible with major mail platformsincluding both on premise and hostedExchangeweb-accessed Control Panel to white and black lists and quarantine settings. The iTG 100% uptime guaranteeCloud Base Email Filter can be tailored to suit individual customer requirements, including Mirrored platform across multi datacentre for redundancy and resilience Comprehensive reporting and analysis Certified to ISO27001 and 9001 datacentre standardsThe Email Filtering product from iTG CloudBase is a state of the art solution combiningproducts from multiple vendors to enhance the overall effectiveness of the Email Filter.Like all our products, we fully manage the configuration and provide access from our simpleapplying varying filtering levels, creating bespoke policies and applying these to groups ofusers (or specific users if required). These features allow organisations to tighten the filterfor some users in a domain, to prevent spoofing.A daily email report of quarantined emails is sent to each user so each user can review thecontents of a quarantine folder and decide if the mail has been incorrectly flagged.This is a simple click on the email link option to deliver or permanently ‘whitelist’ anyblocked email. Alternatively users can log into their online quarantine folder to managemultiple sender address or domain white or black lists.web: www.itg.uk.com email: sales@itg.uk.com tel: 01625 613633

Web Hosting WHaaSWeb Hosting as a Service Version 2.0Features & BenefitsThe first impression and assesment of your business is made by yourwebsite and its presence on the internet. This does not just apply tothe look of your website, the availability, security and speed of your siteinstills confidence, and is essential for search engine optimisation. Hosting, maintenance & support forone fixed cost per month. Regular maintenance and application ofupdates keeping your site secure. Insurance against unexpected costs. High speed always available hosting.site file version and the plugins that add features to your website. If these updates are not Security and protection from DDoSregularly applied you are leaving your site and its content wide open for hackers. Applying UK hosting on secure iTG managedservers and infrastructure. Content updates and additions optionsavailable, along with SEO services.The majority of websites are built using open source technologies like Wordpress whichaccounts for 62% or the worlds sites, Joomla, Magento, Drupal etc. The term Open Sourcemeans that the code that your site is built on is availble to everyone including hackers andmalware creators. Therefore regular updates are constantly being developed for the corethe updates can cause your site to lose its format, features functions or completely break.iTG host and manage over 200 websites, all of these are on our own fully managed andconfigured web servers across three secure UK datacentres. We back all of our clientswebsite and databases up every night on a 7 day retention. We place your site behind aContent Delivery Network which provides enhanced security and acceleration of your webpages, both will be rewarded by Google. Instead of just providing some low cost hosting space which you are responsible for all events and occurences we provide a managedservice with maintenance.One monthly fixed fee covers the cost of hosting, monthly updates, support for contentadditions and any fixes related to updates. This fee also insures you against the cost of aclean up should your site become compromised, which can take several days to complete.web: www.itg.uk.com email: sales@itg.uk.com tel: 01625 613633

Mail ArchivingMail ArchivingFeatures & BenefitsMail Archiving is our Cloud based solution that addresses the three mainchallenges of email usage: regulatory compliance, storage and internalpolicy management, all without the associated complications of managing and maintaining an archiving system in house. Unlimited Mailboxes, Policy-based dataretention of all inbound and outboundemail Near real-time search and anywhere,anytime, access No additional investment in hardwareor software so reduces cap ex costs Audit log of administrator access andactivity No on-site hardware or softwarerequired Simple Microsoft Outlook integration Disaster Recovery in event of a MailSystem failure All data stored for 10 years All archives are held in secure UKISO27001 certified Data CentresThe iTG CloudBase archiving solution allows companies or users to decide, at a policylevel, what mail requires archiving and who has access to this mail. It can be simply set toarchive all mail to or from a domain, or it could be applied to individual users or groups. Youonly pay for the mail archives you have in place.In addition to deciding what mail is to be archived, access levels can be set to restrict access to the mail archive. These rights can range from providing all users with easy accessto their archives though the standard mail interface, through to only allowing specificauthorisedusers to view the archived mail. No mail can ever be deleted from the archive.All mail archived is encrypted to prove that there hasn’t been any tampering, a crucialbenefit should that mail subsequently be used in legal proceedings. In addition, all mail iscopied tomultiple geographically diverse locations in the iTG CloudBase data centre network. Thisensures it is always available and that there is a duplicate record in the event of a catastrophic failure of one data center. All archived data is held securely within the UK undercertified standard.web: www.itg.uk.com email: sales@itg.uk.com tel: 01625 613633

Web FilteringWeb FilteringWeb Filter from iTG CloudBase provides complete umbrella protectionacross the entire range of web security issues. Policies can be set covering the types of websites that are permitted or amend the access timesfor certain websites. The system can be further personalised to applythose policies to the entire network or toindividuals or groups of users.Features & BenefitsOne of the most attractive elements of our Web Filter is the ability to scale up or down Web blocking, filtering, reporting One low combined price, regardless ofconfiguration Choose to filter everyone or selectedgroups and individuals pay per user Monitors and enforces policy acrossentire organisations regardless ofconfiguration Filters remote workers and devices Full suite of real time Reports instantlyaccessiblenetwork. Increase company productivity andreduce risks and liabilitiesOur Web Filter platform is the first (and so far only) in the UK to be awarded the Child Application usage monitoring All user data held securely in ISO27001certified data centersthe number of users or devices as required. Combine this with a simple and transparentpricing structure on a ‘price by user’ basis and it’s clear that the iTG CloudBase Web Filteris suitable businesses of all sizes. Our simple and easy to use control panel allows any ofour customers to easily review reports and policies regardless of their level of technicalcompetence. We provide the fully managed service for the web filter either at an individualproduct level or part of your managed services managing web protection for your entireSafety Online Kitemark by the British Standards Institute thanks to the functionality, easeof use and outstanding levels of protection. It’s powerful enough to provide protection tosome of the most vulnerable users of the internet while being flexible enough to be adapted to suit the requirements of any company routinely using the internet for their business.web: www.itg.uk.com email: sales@itg.uk.com tel: 01625 613633

Disaster RecoveryDisaster RecoveryThe iTG CloudBase Disaster Recovery solution provides organisationswith an effective safety net in the event of a serious system issue. TheDisaster Recovery solution is primarily focused around getting businesscritical systems back up and running to minimise the disruption to yourbusiness.Features & BenefitsOur Disaster Recovery solution is effectively complemented by our Cloud Backup as aService solution, but the key benefit of DR which we believe is unique in the marketplace,is our ability to perform ‘bare metal restores’ of our client’s entire operating systems intoour own virtual infrastructure.These virtual machines can then be used remotely by our clients and function as if theywere part of your own internal network. This restoration process can be conducted quickly,avoiding long and potentially expensive gaps in business function. Once the customer hasreplaced or repaired the affected machines, we can then restore the data back from the Secure offsite replication ISO accredited Data Centers No additional investment in hardwareor software so cost effective Simplified and rapid restoration process Guaranteed service levels Fully scalable with demand High availability and reliability 24/7 UK based technical supportvirtual machine to the local machine. The volume of data and speed of internet accessdetermines the speed of recovery but in a total loss situation you will have the peace ofmind that we have your company data both safe and accessible.iTG CloudBase disaster recovery is bundled with our backup service as a single package.web: www.itg.uk.com email: sales@itg.uk.com tel: 01625 613633

Virtual MachinesVirtual MachinesA dedicated high speed internet connection is a pre-requisite for thissolution. Virtualising your PC’s and servers and moving their access to adata centre can reduce costs compared to the traditional high capitalinvestment, ongoing maintenance and repair costs as well as reducinghigh power usage.Features & BenefitsIn a Virtualized model, multiple servers can be consolidated, immediately leading to cost reductions. In addition, memory and processing capacity can be assigned to each application,ensuring that each is running as efficiently as possible. The flexibility of Virtual Machines Run multiple operating systems fromone server Potential to reduce costs High availability with VMware Improve energy efficiency Secure and accredited UK data centernetwork Certified to ISO27001 and9001 Improved desktop management Work from anywhere anytime No on site data storage so no backupsalso allows customers to easily up scale capacity on demand.We deliver Virtual Machines based on HyperV and VMware, both market leading andhighly available platforms. The key benefit of this platform is the ability to immediatelyswitch Virtual Machines to another server should there be any issues with the main server.We partner with an extensive UK data centre network for high availability at all times.We offer a fully managed fixed cost support service which allows for an extremely flexibleand adaptable network.web: www.itg.uk.com email: sales@itg.uk.com tel: 01625 613633

iTG Technologies LimitedAmtri House, Hulley Road, Macclesfield, Cheshire SK10 2NETelephone 01625 613633email: sales@itg.uk.comwebsite: tg-technologies-limited

iTG CloudBase is a suite of fully managed Cloud Services from Backup to Hosting ready to support your business onwards and upwards into the future. iTG Technologies Limited, Amtri House, Hulley Road, Macclesfield, Cheshire SK10 2NE Telephone 01625 613633 email: sales@itg.uk.com website: www.itg.uk.com Web Hosting