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Comparison : Avaya Aura and IP Office877-598-3999For more information: sales@convergedsystems.comFor support: help@convergedsystems.com
Comparison Overview Based on IP Office R10.1 and Avaya Aura CM7.1. Avaya Aura Elite keeps call center calls inside the phonesystem; thus, can report end to end on the call. Avaya IPOffice and Avaya Contact Center Select (ACCS) sit side byside; thus, have some limitations when engaging featuressystem wide as well as reporting system wide. Activity insidethe Call Center/Contact Center (ACCS) will be controlled byACCS features and ACCS reporting; whereas, activity outsidethe Call Center/Contact Center (ACCS) will be controlled by IPOffice phone system. Clients with IP Office Server Edition can elect to upgradelicensing anytime to IP Office Server Edition Select when clientrequires greater capacities and/or additional features offeredby Server Edition Select licensing.
Capacities MatrixHighlightedFeatureAvaya IP OfficeServer EditionAvaya IP OfficeServer EditionSelectAvaya AuraTotal Users200030003000 GatewayIP500 Gatewaysupports 384TraditionalPhones PerIP500 Gatewaysupports 384TraditionalPhones PerG450 Gatewaysupports 450TraditionalPhones PerCommentsGateways handletraditional lines phones.
Environmental MatrixHighlightedFeatureAvaya IP OfficeServer EditionAvaya IP OfficeServer EditionSelectAvaya AuraCommentsG650 Gateway vs Gateway andIP500 GatewayExpansion unitsRack Spaceare 2U and plugand play foreasiermanagement.Expansion unitsaccommodate 30ports.Gateway andExpansion unitsare 2U and plugand play foreasiermanagement.Expansion unitsaccommodate 30ports.G650 are 8U; butcan hold up to11 boards (max24 digitalphones) basedon gatewayconfiguration.G650 is EOS June10, 2018. Avayais focusing onG450 fortraditionalgateways. IPOffice requireslarger are HANot SupportedSupportedSupportedClients usePrimary Secondary ORHA not both.
Phone System Features MatrixHighlightedFeatureAvaya IP OfficeServer EditionAvaya IP OfficeServer EditionSelectAvaya AuraConferenceBridgeBuilt In 256Built In 512Built In 6 Party(you 2in/2out)Call RecordingStandard, basedon resources.Standard, basedon resources.Not Included.CommentsXima callrecording isrecommended;however, IPOffice can do lowvolumerecording basedon proposeddesign.
Call Center / Contract Center MatrixHighlightedFeatureAvaya IP OfficeServer EditionAvaya IP OfficeServer EditionSelectAvaya AuraCommentsFull End to EndCall CenterReportingNot Available.ACCS reportshave no visibilityon calls outsideACCS.Not Available.ACCS reportshave no visibilityon calls outsideACCS.Available.Xima standardreports havebeen added tosupplement IPOffice.Oceana Add OnNot Available.Not Available.AvailableNot required byclient.Equinox Add OnClient Only.Client Only.Web or Client.Not required byclient.Agent CapacityACCS supportsup to 250active/logged inagents and up to1500 configured.ACCS supportsup to 400active/logged inagents and up to1500 configured.Flexible.
Call Center / Contact Center MatrixHighlightedFeatureAvaya IP OfficeServer EditionAvaya IP OfficeServer EditionSelectAvaya AuraCommentsCallBack Request CallBack Request CallBack Request Not Available.featurefeature available feature availablein ACCS.in ACCS.Professionalservices requiredto program.MultichannelEnabled.Enabled.Not Enabled;however,Available.Professionalservices requiredto program.SupervisorCapacityACCS supportsup to 50active/logged inagents and up to80 configured.ACCS supportsup to 50active/logged inagents and up to80 configured.Flexible.
Call Center / Contact Center MatrixHighlightedFeatureAvaya IP OfficeServer EditionAvaya IP OfficeServer EditionSelectAvaya AuraSkills BasedRoutingSupported inACCS.Supported inACCS.Supported inElite.Call CenterRedundancyEnabled.Enabled.Not Enabled.All Phone Systemfeatures applyacross CallCenter/ContactCenter.LimitationsApply. Refer toAvaya ContactCenter SelectSolutionDescription.LimitationsApply. Refer toAvaya ContactCenter SelectSolutionDescription.Call Center Elitelives insidePhone System.CommentsIP Office andACCS areseparate featureservers; thus, allfeatures don’tapply across theboard.
Call Center / Contact Center MatrixHighlightedFeatureAvaya IP OfficeServer EditionAvaya IP OfficeServer EditionSelectAvaya AuraQueue StatsPC showsnumber of callsin queue.PC showsnumber of callsin queue.Phone or PCshows number ofcalls in queue.Comments
Phone System Features MatrixHighlightedFeatureAvaya IP OfficeServer EditionAvaya IP OfficeServer EditionSelectAvaya AuraCommentsIntercom GroupPaging256 for IPPhones;however, 64 pertraditionalphone pergateway.256 for IPPhones;however, 64 pertraditionalphone pergateway.No Change.Camp OnNot AvailableNot AvailableAvailableIP Office use CallPark or PersonalCall Queue toreplace.911 AnalogCAMA TrunkNot Supported.Not Supported.Supported.Clients requiringe911 have manyoptions thesedays.
Phone System Features MatrixHighlightedFeatureAvaya IP OfficeServer EditionAvaya IP OfficeServer EditionSelectAvaya AuraBridged LineAppearanceLimited. No more than 10 bridgedappearances to the same callappearance. No more than 10 lineappearances to the same line. Nomore than 10 call coverages of thesame covered user.No Change.Analog 808AEmergencyTransfer PanelNot Supported;however, AnalogPots 16 supportsup to 2 powerfailure ports.Not Supported;No Change.however, AnalogPots 16 supportsup to 2 powerfailure ports.CommentsIf completepower failure,handful of POTStrunks to workfor Analog deviceuse only.
Phone System Features MatrixHighlightedFeatureAvaya IP OfficeServer EditionAvaya IP OfficeServer EditionSelectAvaya AuraCommentsAvaya EquinoxClient versionsupport.Client versionsupport.Web and Clientversion support.Real timecollaborationsolution. IPOffice supportsAvayaCommunicatorfor Web forWebRTC needs.Music On HoldMultiple Internal(.WAV) andExternal SourcesAllowed.Multiple Internal(.WAV) andExternal SourcesAllowed.Multiple External G450 & IP500Sources Allowed. Gateway moreflexible withnewertechnology.
Side Console and Busy Lamp FieldSupport MatrixHighlighted Avaya IP Office ServerFeatureEditionReceptionConsoleAvaya IPOffice ServerEdition Select*9608 IP Phone (shown below) 3x 24Button Side Consoles .9508 Digital 3x 12 Button SideConsoles*IP recommended over digital forincreased resiliency, increasedcapacities, as well as end users don'thave to scroll through.Avaya AuraComments302 AttendantDisplayConsole(shown below) SelectorConsole. Veryflexible with100 BLF.IP Office limited assystem wide up toquantity 42x 12 fordigital. However, 384x24 button sideconsoles - up to 3 maxper 9608 – PC consolerecommended formore. 100 BLF perpage.
Questions?Converged Communication Systems, LLC877-598-3999For more information: sales@convergedsystems.comFor support: help@convergedsystems.com
Avaya Aura Elite keeps call center calls inside the phone system; thus, can report end to end on the call. Avaya IP Office and Avaya Contact Center Select (ACCS) sit side by side; thus, have some limitations when engaging features system wide as well as reporting system wide. Activity inside the Call Center/Contact Center (ACCS) will be .
