Transcription
Capture the CloudLooking Forward to Microsoft H2 & theSYNNEX Microsoft End User Help DeskDecember 17th, 2020
Meet the MSFT Cloud Sales TeamAshley DavisMSFT Cloud, ManagerJason WinecoffSSP - MSFT CloudSLIDE TITLEDakota FitzgeraldAM - EastDaniel RoperAM – EastRyan KincaidSSP – ModernWorkplaceAlex StreetSSP – ModernWorkplaceEmma GaulkeSSP – ModernWorkplace / AzureBlake CheekSSP – D365Lorin SmithAM - EastAngelika SchmeingAM - WestBrittan TrembleyAM - WestChris SchofieldAM – WestJantzen RaymondAM - WestKatherine LongAM – NonProfitmsftcsp@synnex.com
SYNNEX STELLR Services Modern Work Enablement SNX Resources: Did you know? Stellr Portal EnhancementsS T R A T E G YPeace Out 2020H 2NewYear–H2StrategySLIDETITLESLIDE TITLE
Cloud Services Success Migration / Implementation Cloud Security Assessments WVD Remote Management/Monitoring AI / Automation P2P Offerings Proprietary Offerings End User Help DeskS E R V I C E S Device Software Seamless OfferingSYNNEX STELLRSERVICES
SYNNEX STELLRIs Remote the New Norm? Gartner finds – A survey of business leadersfound that 82% plan to maintain a partialwork-from-home structure even after COVID19 is no longer a threat.W O R K Remote is the new constant. Remote workwill likely continue to be widespread in thepost-COVID age, which poses fundamentalchallenges to the SaaS operating model. It iscritical to rethink and rewire ses, so they align with and support thisreality.M O D E R NModernWorkSLIDE TITLE
The More You Know Global Knowledge Training Tech Intensity: MS900 / AZ900 / MB-901 End User Enablement Capture the Cloud – Bigger and BetterThis CC BY-NC-NDE N A B L E M E N T MSFT LearnSYNNEX STELLREnablement
SYNNEX Resources R E S O U R C E S S N X Dedicated Sales TeamDedicated Engineering TeamWeekly Office Hours via SNX MSFT CloudBrown Bag ChatWeekly Tech Series: All 3 CloudsCustom Solutions ConsultationSTELLR PlatformPSA Tool Integrations – AutoTask ion SupportPOC FundingMDFContentMXAccess to Training and CertificationLeverage MSFT COOP at SYNNEXSYNNEX STELLRDid you Know?
Bundle process for STELLR and Storefront Notification management for STELLR Admin New Reporting console Enhancements to Customer Management Autotask and ConnectWise notification enhancements SSO and MFA for Storefront Scheduled Activation EnhancementsP O R T A L UI Rebrand and RelaunchS T E L L R More user rights group for STELLRSYNNEX STELLRH2 Platform Updates
SLIDE TITLEThank You
SYNNEX Microsoft Cloud Solution EndUser Help Desk Level 1 ServicePresented by Steve Allen
MicrosoftCloud Solution EndUser Help Desk Level 1ServiceMicrosoft Cloud Solution End User Help Desk Level 1Services – 7x24x365SYNNEX’s Microsoft Cloud Solution End User Help Desk Level 1 serviceprovides our Microsoft CSP license resellers with the following optionalend user help desk support:- Administration Product Support for the end user’s named contactsper onboarding requirements - End-User / Technical support issuessuch as:- How-To/General usage questions- User management- Installation/set-up- Configuration- Post-deployment end-user break-fix/service, not working issues- General support issues- Basic troubleshooting 2018, SYNNEX Corporation
Microsoft Cloud Solution End User Help Desk Level 1Services – 7x24x365MicrosoftCloud Solution EndUser Help Desk Level 1ServiceSYNNEX’s Microsoft Cloud Solution End User Help Desk Level 1 servicepackages supported:Microsoft 365 Business Premium – Monthly/Yearly End User Help DeskMicrosoft 365 Business Standard - Monthly/Yearly End User Help DeskMicrosoft 365 Business Basic - Monthly/Yearly End User Help DeskMicrosoft 365 E3 - Monthly/Yearly End User Help DeskMicrosoft 365 E5 - Monthly/Yearly End User Help DeskMicrosoft 365 F1 - Monthly/Yearly End User Help DeskMicrosoft 365 F3 - Monthly/Yearly End User Help DeskMicrosoft Office 365 E1 - Monthly/Yearly End User Help DeskMicrosoft Office 365 E3 - Monthly/Yearly End User Help DeskMicrosoft Office 365 E5 - Monthly/Yearly End User Help DeskMicrosoft Office 365 F3 - Monthly/Yearly End User Help DeskMicrosoft Exchange Online (P1) - Monthly/Yearly End User Help DeskMicrosoft Exchange Online (P2) - Monthly/Yearly End User Help DeskHelp Desk service is priced at 4% of Microsoft license list price forMicrosoft licenses purchased through SYNNEX – This special price isthrough the end of 2020. Standard price is 8% of Microsoft license listprice. 2018, SYNNEX Corporation
MicrosoftCloud Solution EndUser Help Desk Level 1ServiceMicrosoft Cloud Solution End User Help Desk Level 1Services – 7x24x365SYNNEX’s Microsoft Cloud Solution End User Help Desk Level 1applications supported via the Microsoft packages in the previous slide:OutlookExcelPublisher PC OnlyTeamsOneDriveIntuneBookingsYammerSwayPower AutomateFormsTo DoPower BI ProWordPowerPointAccess PC onlyExchangeSharePointAzure Information ProtectionOneNoteStreamPower AppsPower Virtual AgentsPlannerMy AnalyticsLists 2018, SYNNEX Corporation
Monthly US SKUsMicrosoftCloud Solution EndUser Help Desk Level 1ServiceMonthly PartSKUShort DescriptionMST PartMST MonthlySKUCNX-MST-365-BP-HD5991810MICROSOFT 365 BUS PRM - MNTHLY EU ICROSOFT 365 BUS STD - MNTHLY EU ICROSOFT 365 BUS BSC - MNTHLY EU ICROSOFT 365 E3 - MONTHLY EU 91814MICROSOFT 365 E5 - MONTHLY EU 91815MICROSOFT 365 F1 - MONTHLY EU 91816MICROSOFT 365 F3 -EU 991817OFFICE 365 E1 - MONTHLY EU 991818OFFICE 365 E3 - MONTHLY EU 991819OFFICE 365 E5 - MONTHLY EU -HD5991820OFFICE 365 F3 -EU 991821EXCHANGE ONLINE (P1) - MNTHLY EU EXCHANGE ONLINE (P2) - MNTHLY EU HDMST-9ca7cf40d3eb4006178 2018, SYNNEX Corporation
Annual US SKUsMicrosoftCloud Solution EndUser Help Desk Level 1ServiceAnnual PartSKUShort DescriptionMST PartMST AnnualSKUCNX-MST-365-BP-HD-1YR6005282Microsoft 365 Business Premium - Yearly EU -1YR6005283Microsoft 365 Business Standard - Yearly EU -1YR6005284Microsoft 365 Business Basic - Yearly EU -1YR6005285Microsoft 365 E3 - Yearly EU -1YR6005286Microsoft 365 E5 - Yearly EU -1YR6005287Microsoft 365 F1 - Yearly EU -1YR6005288Microsoft 365 F3 - Yearly EU D-1YR6005289Office 365 E1 - Yearly EU D-1YR6005290Office 365 E3 - Yearly EU D-1YR6005291Office 365 E5 - Yearly EU SupportMST-A3A3B506FAC2 -1Y4948738CNX-MST-O365-F3-HD-1YR6005292Office 365 F3 - Yearly EU D-1YR6005293Exchange Online (Plan 1) - Yearly EU D-1YR6005294Exchange Online (Plan 2) - Yearly EU SupportMST-9ca7cf40d3eb-1Y4509975 2018, SYNNEX Corporation
MicrosoftCloud Solution EndUser Help Desk Level 1ServiceMicrosoft Cloud Solution End User Help Desk Level 1Services – 7x24x365- Triage escalation and management to SYNNEX CSP support team (Level2 team)- SYNNEX Microsoft Cloud Solution End User Help Desk Level 1 supportwill assist and qualify a case for escalation to SYNNEX CSP support team(Level 2) as needed.- SYNNEX Microsoft Cloud Solution End User Help Desk Level 1 teamshall still be accountable for resolving the issue, followingup/updating the customers, coordinating with SYNNEX CSP support.- SYNNEX CSP Team (Level 2) will provide further troubleshooting,assess, qualify, and determine the next step or recommendation forthe case i.e. file escalation to Vendor (Microsoft) as needed, referout-of-scope to related SYNNEX groups.- If as an exception, the SYNNEX CSP Team (Level 2) or Microsoft has toget on the phone with the Customer, then the Level 1 support shallbe responsible for facilitating the conference call between all parties. 2018, SYNNEX Corporation
MicrosoftCloud Solution EndUser Help Desk Level 1ServiceMicrosoft Cloud Solution End User Help Desk Level 1Services – 7x24x365When on-boarding resellers for the Microsoft Cloud Solution Help DeskLevel 1 services, the following task needs to be completed:- The reseller needs to add the SYNNEX Microsoft Cloud Solution EndUser Help Desk Level 1 service team (Supportrix) on their tenantportal.- User access must be set to admin or helpdesk. This will depend onthe guidelines set by the reseller - Note: You may refer to the Addinga User Intro. 2018, SYNNEX Corporation
MicrosoftCloud Solution EndUser Help Desk Level 1ServiceMicrosoft Cloud Solution End User Help Desk Level 1Services – 7x24x365- Our services subcontractor, Concentrix is a “best-in-class” global helpdesk provider.- ISO 27001 certified- Concentrix has been providing SYNNEX our Microsoft end usersupport for our 50,000 employees for several years. “We eat our owndog food.” 2018, SYNNEX Corporation
MicrosoftCloud Solution EndUser Help Desk Level 1ServiceWho do I reach out to if I have a services opportunity?- Send your request to ServiceBD@synnex.com in USHow/where do I order this Microsoft Cloud Solution EndUser Help Desk Level 1 Service?- The same SYNNEX ECExpress and STELLR portal you orderyour Microsoft licenses from – we can review the orderingprocess with you. 2018, SYNNEX Corporation
Questions?Thank you !
- The reseller needs to add the SYNNEX Microsoft Cloud Solution End User Help Desk Level 1 service team (Supportrix) on their tenant portal. - User access must be set to admin or helpdesk. This will depend on the guidelines set by the reseller - Note: You may refer to the Adding a User Intro.
