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UC Software 7.0.0 December 2020 3725-20727-020AADMINISTRATOR GUIDEPoly Trio SolutionUC Software 7.0.0Getting HelpFor more information about installing, configuring, andadministering Poly/Polycom products or services, go toPolycom Support.Plantronics, Inc. (Poly — formerly Plantronics and Polycom)345 Encinal StreetSanta Cruz, California95060 2020 Plantronics, Inc. All rights reserved. Poly, the propellerdesign, and the Poly logo are trademarks of Plantronics, Inc.All other trademarks are the property of their respectiveowners.
ContentsBefore You Begin.14Audience, Purpose, and Required Skills.14Related Poly and Partner Resources.14Getting Started. 16Product Overview.16Supported Phones and Accessories. 16Working with UC Software. 17UC Software Provisioning Methods.17Record the Phone’s Version Information.17Supported Inbound and Outbound Ports. 18Inbound Ports for Poly Trio Systems.18Outbound Ports for Poly Trio Systems. 19Poly Trio Visual Network Ports.21Inbound Ports for Poly Trio VisualPro Systems. 22Outbound Ports for Poly Trio VisualPro Systems.23Configuring Security Options. 25Administrator and User Passwords.25Change the Administrator Password on the Phone Menu. 26Change the User Password on the System. 26Administrator and User Password Parameters. 26FIPS 140-2 Compliance Support. 27FIPS 140-2 Parameter. 27Disabling External Ports and Features.28Disable Unused Ports and Features Parameters.28Visual Security Classification. 30Visual Security Classification Parameters. 30Encryption. 31Encrypting Configuration Files. 31Configuration File Encryption Parameters.32Voice over Secure IP.33VoSIP Parameters.33Securing Phone Calls with SRTP.33SRTP Parameters. 34Enabling Users to Lock Phones. 371
ContentsPhone Lock Parameters.38Locking the Basic Settings Menu. 39Basic Settings Menu Lock Parameter. 39Secondary Port Link Status Report.40Secondary Port Link Status Report Parameters. 40802.1X Authentication. 41802.1X Authentication Parameters.41SCEP Security Protocol. 43SCEP Parameters. 43Certificates.46Using the Factory-Installed Certificate. 47Check for a Device Certificate.47Customizing Certificate Use.48Determining TLS Platform Profiles or TLS Application Profiles.48TLS Protocol Configuration for Supported Applications. 51TLS Parameters. 53Configurable TLS Cipher Suites.56Create a Certificate Signing Request.58Download Certificates. 58Custom URL Location for LDAP Server CA Certificate.59Custom URL Location for LDAP Server Certificates Parameter. 59Confirm the Installed LDAP Server Certificates on the Phone. 59Online Certificate Status Protocol. 60Online Certificate Status Protocol Parameter.60Upgrading the Software.61Upgrade UC Software Using a USB Flash Drive. 61Upgrading the Software on a Single Phone. 62User-Controlled Software Update. 62User-Controlled Software Update Parameters.62Updating Camera Firmware . 63Diagnostics and Status.64View the Phone’s Status. 64Test the Hardware. 66Upload a Phone’s Configuration Files.66Perform Network Diagnostics.66Restart a Paired Device. 67Reboot Network Devices.672
ContentsRebooting the Phone at a Scheduled Time.67Scheduled Reboot Parameters. 67Resetting a Phone to Factory Defaults. 68Factory Reset the Poly Trio System at Power-Up. 68Factory Reset the Poly Trio 8300 System at Power-Up. 69Factory Reset the Poly Trio System from the Local Interface. 69Factory Reset Poly Trio Visual Accessory.69Reset the Phone and Configuration. 70Reset to Factory Parameter. 70Access Video Transmission Diagnostics.70Status Indicators on the Poly Trio Solution. 71Monitoring the Phone’s Memory Usage. 72Check Memory Usage from the Phone. 72View Memory Usage Errors in the Application Log. 73Phone Memory Resources.73Analytics Support for Poly Cloud Services. 74Hardware Analytics. 74Device Details Sent to the Cloud. 76Device Asset Details. 76Service Details. 76Device Network Details. 77Call Experience Details. 78Call Data Record (CDR).79Device Diagnostics Details .79Diagnostic Details for System Logs.79Diagnostic Details for Packet Capture.80Device Analytics Parameters. 81Poly Cloud Connector Parameters.83Disable System Usage Data Collection. 83System Logs. 84Configuring Log Files. 84Severity of Logging Event Parameter.85Log File Collection and Storage Parameters.85Logging Levels. 87Logging Level, Change, and Render Parameters for Poly Trio.87Logging Parameters. 91Upload Logs to the Provisioning Server.92Upload Poly Trio System Logs. 92Uploading Logs to a USB Flash Drive.933
ContentsUSB Logging Parameter. 93Troubleshooting. 94Updater Error Messages and Possible Solutions.94Polycom UC Software Error Messages.95Network Authentication Failure Error Codes.96Power and Start-up Issues.98Screen and System Access Issues.99Calling Issues.99Display Issues. 100Software Upgrade Issues.101Content.102Content Sharing. 102Content Sharing Parameters.102Polycom Content Application . 105Polycom People Content IP. 105Polycom People Content IP over USB. 106HDMI and VGA Content Sharing Parameters. 107Display Content Automatically While Idle.107Screen Mirroring.108Screen Mirroring with AirPlay-Certified Devices.108Screen Mirroring with Miracast-Certified Devices. 111Hardware and Power for Poly Trio Systems. 115Powering Poly Trio Systems.115Powering the Trio 8300 System.115Powering the Trio 8500 System.115Powering the Poly Trio 8800 System.115Power the Poly Trio System with the Optional Power Adapter.116Powering the Poly Trio Visual Solution.117Poly Trio System Power Management. 117Poly Trio 8500 System Power Management. 117USB Port Power Management.117Using POE Class 0 with Poly Trio 8800. 117Using PoE PSE Power. 117Power-Saving on Poly Trio Systems. 118Power-Saving Parameters.119Audio Features. 1214
ContentsAutomatic Gain Control. 121Background Noise Suppression.122Comfort Noise. 122Voice Activity Detection.122Voice Activity Detection Parameters. 122Comfort Noise Payload Packets. 123Comfort Noise Payload Packets Parameters. 123Synthesized Call Progress Tones. 123Jitter Buffer and Packet Error Concealment.123DTMF Tones.124DTMF Tone Parameters. 124Acoustic Echo Cancellation.126Acoustic Echo Cancellation Parameters. 126Polycom NoiseBlock. 126Polycom NoiseBlock Parameters. 127Audio Output Options.127Audio Output Options Parameters. 127Audio Input Options.128USB Audio Calls.128USB Audio Call Parameters. 128Location of Audio Alerts. 129Audio Alert Parameters. 129Ringtones. 129Supported Ring Classes.130Ringtone Parameters. 130Sound Effects.131Sampled Audio Files. 131Sampled Audio File Parameter. 132Sound Effect Pattern Parameters.133Sound Effect Patterns.135Supported Audio Codecs. 136Supported Audio Codec Specifications. 137Audio Codec Parameters. 139SILK Audio Codec Parameters. 142Opus Audio Codec Parameters.144IEEE 802.1p/Q. 146IEEE 802.1p/Q Parameters.146Voice Quality Monitoring (VQMon).147VQMon Reports.147VQMon Parameters.1475
ContentsPairing with Poly Trio Systems. 151Pairing Polycom EagleEye Director II Camera Systems with Poly Trio. 151Configure Poly Trio System DHCP for EagleEye Director II Pairing Process. 152Configure Poly Trio IP Address for EagleEye Director II Pairing Process.153Pair Polycom EagleEye Director II Camera System. 153Pairing the Poly Trio Visual or Trio VisualPro with Poly Trio Systems. 154Manually Pair with Poly Trio Systems. 154Poly Trio Visual Pairing Parameters.155Poly Trio VisualPro Pairing Parameters. 156Identify Paired Devices.157Place the Poly Trio Visual in Pairing Diagnostic Mode.158Daisy-Chaining Poly Trio Systems. 158Daisy-Chaining Requirements.158Daisy-Chain Poly Trio Systems. 159Daisy-Chaining Parameters. 160USB Pass-through for Windows 10.160Configure USB Pass-through on Poly Trio. 160USB Device Pass-through Parameters. 161Video Features for Poly Trio.162Display a Monitor Index Number.163Video Call Overlays.163Video Call Overlay Parameters. 163Video Quality Parameters. 164Video and Camera Options.165Video and Camera Parameters.165Per-Camera Video Parameters. 171Camera Specific Presets.177Camera Specific Preset Parameters. 178Camera Recalibration. 178Camera Recalibration Parameters. 178Supported Video Codecs with Poly Trio.179Video Codec Parameters for Poly Trio. 179Toggling Between Audio-only or Audio-Video Calls. 180Audio-only or Audio-Video Call Parameters.181H.323 Protocol. 181SIP and H.323 Protocol.181Supported H.323 Video Standards.182H.323 Protocol Parameters. 183I-Frames.1876
ContentsVideo Parameters.188Video Codec Preference Parameters.190Video Profile Parameters for Poly Trio. 191Phone Display Features.196Administrator Menu on Poly Trio Systems. 196Administrator Menu Parameters.197Poly Trio Visual and Trio VisualPro Monitor Display Options.197Poly Trio Visual and Trio VisualPro Display Parameters.197Setting up the Phone Theme. 199Theme Parameter. 199Poly Trio System Display Name.199Display Name Parameters. 200Poly Trio System Status Messages.201Poly Trio System Status Message Parameters. 201Olson Time Zone Configuration. 202Olson Time Zone Parameters. 202Set an Olson Time Zone from the Device Menu. 202Olson Time Zone IDs.203Time Zone Location Description.206Time Zone Location Parameters. 207Time and Date. 211Time and Date Display Parameters.211Phone Languages. 216Change the Keyboard Layout.216Phone Language Parameters. 216Multilingual Parameters.217Access the Country of Operation Menu in Set Language. 218Add a Language for the Phone Display and Menu.219Hide the MAC Address.219Hide MAC Address Parameters. 219Unique Line Labels for Registration Lines. 220Unique Line Labels for Registration Lines Parameters. 220Poly Trio System Number Formatting. 221Poly Trio System Number Formatting Parameters.221Number or Custom Label. 221Configure the Number or Label from the System.221Number and Label Parameters. 221Custom Icons for Contacts and Line Regis
ADMINISTRATOR GUIDE UC Software 7.0.0 December 2020 3725-20727-020A Poly Trio Solution UC Software 7.0.0 Getting Help For more information about installing, configuring, and
