WIXLIB

Poly Trio C60 Release Notes7.0.2Microsoft Client Feature SupportThe following table provides the features supported by Trio systems using the Microsoft client versionslisted.Note the following: Trio C60 systems don’t support video and content features. Support for Lync 2010 is limited to testing of basic call scenarios. Microsoft documents support ofLync and Skype for Business on Microsoft’s website. See Microsoft Support for more information.Microsoft Client Feature SupportFeature / CapabilityAudioVideoContent SharingInstant MessagingSkype for Business 2016YesYesYesNoSkype for Business 2016 on MacYesYesYesNoSkype for Business MobileYesYesYesNoSkype for Business 2015YesYesYesNoMicrosoft Surface HubYesYesYesNoMicrosoft Skype Room System v2YesYesYesNoMicrosoft Teams Room System(requires Polycom RealConnect)YesYesYesNoSkype for Business Web ApplicationYesYesYesNoLync 2013YesYesYesNoLync 2013 MobileYesYesNoNoMicrosoft Teams SupportThe Trio C60 system supports Microsoft Teams, which provides a high-quality experience in theconference room for subscribers of Microsoft Teams. Trio systems act as a controller for Microsoft TeamsRooms via the system’s touch user interface and provide audio for Teams meetings through the built-inspeakers and microphones.To check your software version, go to Settings Device Settings About while in the Teams baseprofile.The following tables list the supported Microsoft component versions included in this release.9

Poly Trio C60 Release Notes7.0.2Microsoft Teams Component Versions in Trio C60Microsoft ComponentVersionMicrosoft Teams App1449/1.0.94.2021022403Microsoft Admin Agent1.0.0.2021011280722.product (223)Microsoft Intune Company Portal5.0.5045.0Skype for Business Feature SupportThe Trio C60 system supports all features documented in the Poly Trio Solution in MicrosoftEnvironments Administrator Guide available at Poly Trio Support. All supported features are Microsoftqualified.For the latest qualification status, see Skype for Business and Teams Certified Phones and Devices.Note: Trio C60 systems don’t support video and content features.Poly Trio with Skype for Business Online and On-Premises Feature SupportFeatureOn-Premises SupportOnline Support (Sustaining)Attendant consoleYesNoBToE manual pairingN/AN/ACall admission controlYesNoCall forwardYesYesCall handlingYesYesCall parkYesYesCall transferYesYesCommon area phone (CAP)N/AN/AConference callsYesYesCross poolYesNoDelegatesN/AN/A10

Poly Trio C60 Release Notes7.0.2FeatureOn-Premises SupportOnline Support (Sustaining)Device lockYesYesDevice updateYesYesDistribution listsN/AN/ADTMFYesYesEmergency 911YesYesEnhanced 911 (E.911)YesYesEnhanced feature line key (EFLK)N/AN/AExchange calendarYesYesExchange call logsYesYesExchange integrationYesYesExtended presenceYesYesFederated callsYesYesHot-deskingN/AN/AIn-band provisioningYesYesLocal call logsYesYesMedia bypassYesNoMessage waiting indicatorYesYesMonitoring (device inventory)YesYesMultiple emergency numberYesYesPhoto integrationYesYesPIN authenticationYesNoPrivate lineYesNoPSTN failover fail-backYesYesQuality of Experience (QoE)YesYes11

Poly Trio C60 Release Notes7.0.2FeatureOn-Premises SupportOnline Support (Sustaining)Quality of Service for audio callsYesYesResiliency - branch officeYesNoResiliency - data center outageYesNoResponse groupsYesNoReverse name lookupYesYesSeparate sign-inYesYesSimultaneous ringYesYesTeam callsYesYesUser log uploadYesYesVisual voicemailYesYesWeb proxy auto discoveryYesYesWeb sign inYesYesResolved IssuesThe following table lists resolved issues in this release for Poly Trio systems.Note:These release notes do not provide a complete listing of all resolved issues that are included in thesoftware. User experience updates, performance fixes, and enhancements may not be included. Inaddition, the information in these release notes is provided as-is at the time of release and issubject to change without notice.Resolved IssuesCategoryIssue IDFound inReleaseSummaryApplicationEN-1960977.0.0Touching the screen on the Trio C60 doesn’t wake the phonefrom power saving mode when using the Poly Studio X50 as acontroller.ApplicationEN-1954147.0.0Trio C60 systems crash after receiving instant messages.AudioEN-1957617.0.0The Trio Zoom Room Controller doesn’t adjust call volume.12

Poly Trio C60 Release Notes7.0.2CalendarEN-1949825.9.5AAThe phone doesn’t authenticate after receiving the requiredHTTP 204 response when in the Generic base profile.CalendarEN-1919035.9.5ABMeeting invitations processed by the Poly Workflow Server maynot receive OTD functionality.DeviceManagementEN-1925407.0.0Telnet appears to break when an incorrect username orpassword are entered during login.InteroperabilityEN-1935975.9.3AATrio phones fail to sign in to Skype for Business when usingOAuth authentication.InteroperabilityEN-1902057.0.0When "/api/v1/mgmt/mrpair/info/" is triggered viaREST API, it doesn't display information about paired modularroom devices.User InterfaceEN-1958527.0.0Custom icons don’t appearing on speed dial entries.User InterfaceEN-1947687.0.0The Recent Calls softkey isn’t available on the Home screen.User InterfaceEN-1947357.0.0The Content softkey isn’t available on the Home screen.User InterfaceEN-1945787.0.0Swiping on call drawer softkeys could cause them to stay down.Known IssuesThe following table lists known issues and suggested workarounds included in this release for Poly Triosystems.Upgrade the Poly Trio system with the latest software before contacting Poly Support to ensure the issuehas not already been addressed by software updates.Note:These release notes do not provide a complete listing of all known issues that are included in thesoftware. Issues not expected to significantly impact customers with standard voice and videoconferencing environments may not be included. In addition, the information in these release notesis provided as-is at the time of release and is subject to change without notice.Microsoft controls the software experience and performance of Poly Trio systems configured for MicrosoftTeams. For any issues regarding Microsoft Teams on your Poly Trio system, visit the Microsoft TeamsUser Feedback Forum.13

Poly Trio C60 Release Notes7.0.2Known IssuesCategoryIssue IDFound 000947.0.2Can't use Screen Capture afterenabling it in Device Settings Adminmenus or TAC.After enabling ScreenCapture, provisionup.screenCapture.allowed "1" viatraditionalprovisioning or byuploading aconfiguration file inthe system webinterface.User InterfaceEN-1985747.0.1When enabling Wi-Fi, the phonereboots. When joining a Wi-Fi networkfor the first time, the phone's displaygets stuck on the waiting screen withthe message "Obtaining IP address".The connection issuccessful, you mayselect the Backbutton from the stuckscreen and beginusing the phone.ApplicationEN-1910035.9.5ACWhen you daisy-chain two Trio C60systems, the volume control displayslider doesn’t appear when you pressthe volume keys.No workaround.AudioEN-1903355.9.5ACA Trio system configured with a ZoomRoom PC base profile and paired to aZoom Room PC may not provide audio(speakers or microphones) to a Zoomcall that uses the Zoom Room PC thirdparty Join feature to join a MicrosoftTeams call.Until a fix is availablefrom Zoom, ensurethe Zoom Room PChas the Trio systemset as the defaultmicrophone andspeaker at theWindows OS level.AudioEN-1882235.9.5ABWhen you daisy-chain Trio 8800systems, meeting attendees that speaksoftly into the Modular Room device(secondary system) the may havetrouble breaking in to the conversationwhen others on the far end arespeaking.Attendees can doone of the following: Move closer tothe ModularRoom device. Use the ModularRoom Hub phone(primary system).Speak louder.14

Poly Trio C60 Release Notes7.0.2CategoryIssue IDFound BWhen you configure a Trio C60 to usethe Zoom Room PC Base Profile pairedto a Zoom Room PC, the Trio C60system sometimes can’t reduce theZoom call volume to zero using the TrioC60 hardware volume keys.Use the volumecontrols directly onthe Zoom Room PCto reduce volume tozero.AudioEN-1874125.9.5ABOn Poly Trio phones, the ringback tonemay not play for the first severaloutgoing Teams calls placedimmediately following a reboot, evenwhen the calls place successfully. Thisdoesn't affect any other callingfunctions.Hang up and redialuntil the tone plays.CalendarEN-1878165.9.5ABWhen using OTD for calendaring andyou schedule a BlueJeans Networkmeeting, sometimes meetingsscheduled for All Day show the wrongmeeting time.Manually set startand end times for themeeting.CalendarEN-1875725.9.5AA5.9.5ABWhen you connect a Trio C60 systemto OTD for calendaring using generatedcredentials, meetings scheduled for AllDay don’t display in the calendar.Manually set startand end times for themeeting.HardwareEN-1884455.9.5A5.9.5ABIf a user joins a Skype for Businessconference call and quickly hangs up,the green LEDs on the Poly Trio phonemay remain illuminated.No workaround.Interoperability –MacEN-1924217.0.0MacBook Pro 2017 systems runningmacOS Big Sur 11.1 can’t connect toTrio C60 systems.No workaround.NetworkEN-1881085.9.5AAWhen you configure the phone to use aVLAN, the Trio system may alsoreceive broadcast packets from thedefault VLAN.No workaround.PeripheralsEN-1854395.9.5AABluetooth keyboards don’t work whenpaired with a Trio C60.No workaround.User InterfaceEN-1930017.0.0The Wi-Fi connection status alwaysreports as not connected to the cloudserver even when Wi-Fi is connected.Hang up and redialuntil the tone plays.15

Poly Trio C60 Release Notes7.0.2CategoryIssue IDFound inReleaseUser InterfaceEN-1899997.0.0DescriptionThe system web interface doesn’tdisplay the correct time if you changethe device time zone.WorkaroundLog out and log in tothe system webinterface two times.Get HelpFor more information about installing, configuring, and administering Poly/Polycom products or services,go to the Poly Online Support Center.Related Poly and Partner ResourcesSee the following sites for information related to this product. The Poly Online Support Center is the entry point to online product, service, and solution supportinformation including Video Tutorials, Documents & Software, Knowledge Base, CommunityDiscussions, Poly University, and additional services. The Polycom Document Library provides support documentation for active products, services, andsolutions. The documentation displays in responsive HTML5 format so that you can easily accessand view installation, configuration, or administration content from any online device. The Poly Community provides access to the latest developer and support information. Create anaccount to access Poly support personnel and participate in developer and support forums. Youcan find the latest information on hardware, software, and partner solutions topics, share ideas, andsolve problems with your colleagues. The Poly Partner Network are industry leaders who natively integrate the Poly standards-basedRealPresence Platform with their customers' current UC infrastructures, making it easy for you tocommunicate face-to-face with the applications and devices you use every day. The Poly Services help your business succeed and get the most out of your investment through thebenefits of collaboration.Privacy PolicyPoly products and services process customer data in a manner consistent with the Poly Privacy Policy.Please direct comments or questions to privacy@poly.com.16

Poly Trio C60 Release Notes7.0.2Copyright and Trademark Information 2020 Plantronics, Inc. All rights reserved. No part of this document may be reproduced, translated into anotherlanguage or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose, withoutthe express written permission of Plantronics, Inc.Plantronics, Inc. (Plantronics Polycom, Now together as Poly)345 Encinal StreetSanta Cruz, California95060Poly and the propeller design are trademarks of Plantronics, Inc. All other trademarks are the property of theirrespective owners.17

apps.android.appSwitcher.ZoomRooms.enabled "1 . You can configure features for the Trio system using configuration files on a provisioning server, using the system web interface (Web Configuration Utility), or on the phone's local interface. . Office 365 / Skype for Business online Microsoft qualified Poly supported (sustaining) .