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Agency Procedures Manual IndexA sample of what the manual containsleOffered to you by theMassachusetts Association ofInsurance Agentsmp91 Cedar StreetMilford, MA 01701Tel: 508/634-2900Fax: 508/634-2930Toll Free: 800/742-6363www.massagent.comemail: info@massagent.comProduced byThe Moberg Group“Success with a Plan”SaCourthouse Square93 Church Street, Suite 206 Franklin, NC 28734Tel: 828/349-5250Fax: 828/349-5251Toll Free: 800/630-2884www.MobergGroup.comE-Mail: info@MobergGroup.com 2008. All rights reserved. No part of this book may be reproduced or transmitted inany form or by any means, electronic or mechanical, including photocopying, recording orby an information storage and retrieval system without the written permission or TheMoberg Group, Inc., except as required for customization, copying, and distribution withinthe buyer’s office(s) for their internal use.
(AGENCY NAME)GENERAL AGENCY PROCEDURESleAutomation Policy .mpCredit and Collection Policy and Procedures .Statement of General PolicyClient Payment OptionsInsurance Policy Delivery to ClientAssigned Risk PoliciesAdvances to Companies on Behalf of ClientsAccepting Payment Past Cancellation PeriodApplying CreditsCash Handling ProceduresProducers' Role in Agency Credit PolicyCancellation of Unpaid AccountsBilling and Policy ProceduresCollection ProcedureProcedures for Clearing of Past Due ReceivablesBinding Procedures .GuidelinesSecuring CoverageInternal ControlAdditional PointsSaGeneral Mail Handling .Mail DeliveryMail HandlingOutgoing MailClaims Processing .Dealing With Insureds and ClaimantsDealing With the CompanyClaims HistoryClaims Mail HandlingSummons and ComplaintsNew ReportsWorkers' Compensation ClaimsFirst Party Drafts
leE&O Procedures .Potential ClaimsE&O Claims Review Committee E&OPreventionClient & Company relationships LegalIssuesAgent DutiesWhy E&O OccursE&S/Residual Market Procedures.Suspense System .mpRecord Retention Schedule.Standard Conversation Form Procedures .Telephone Transactions Procedures .Taking MessagesMembers of Families of Agency PersonnelFax ProceduresSaElectronic Communication Procedures .Electronic (E) Mail ProceduresInternet Procedures
(AGENCY NAME)COMMERCIAL LINESWORK FLOW & PROCEDURESleLead Development .Quotation Work Flow & Procedures .New Business Work Flow & Procedures .mpRenewal Work Flow & Procedures .Section A Section B Section C -Renewal ReviewRenewal Not Received Prior to Expiration DateRenewal Policy Received Prior to Expiration DateEndorsement Work Flow & Procedures .SaCancellation Work Flow & ProceduresBy InsuredAgency Billed Non-PayDirect Bill Non-PayCompany Issued, Non-Renewal & All OtherReporting Policies Work Flow & Procedures .Audit Work Flow & Procedures .Final AuditsInterim AuditsChecking and Verification Work Flow & Procedures .
COMMERCIAL LINESLEAD DEVELOPMENT WORK FLOW &PROCEDURESleA lead is identified as a qualified prospect. Determine the following when consideringthis potential client:a.Can the prospect be written profitably?b.Are there coverage problems or areas which may cause difficultyin securing a market?Producers are to maintain their own prospect expiration files.mpThe Producer, contacts the prospect to:a.Verify interest in obtaining a proposal.b.Set an appointment to discuss the risk and qualify theprospect.Create a prospect file with the client name and include the following items:Prospect name and addressStandard Conversation FormClient Exposure and Coverage ChecklistSaNew Business Marketing RequestCompleted ACORD formsAll written notes should be placed on the conversation form.During the sales appointment the Producer should:a.Complete New Business Marketing Requestb.Complete the Client Exposure and Coverage Checklist for thespecific lines of business that may be written.c.Complete ACORD application(s) and have insured sign.If permission to quote is not granted, set a suspense for 120 days before the prospect'snext expiration date.
(AGENCY NAME)PERSONAL LINESWORK FLOW & PROCEDURESleQuotation Work Flow & Procedures .New Business Work Flow & Procedures .mpAgency Bill Renewal Work Flow & Procedures.Direct Bill Renewal Work Flow & Procedures .Endorsement Work Flow & Procedures .SaCancellation Work Flow & Procedures .Cancellation Requested by InsuredCompany Issued Direct Notice of Cancellation of Direct BilledPolicy (Non-Payment)Company Issued Direct Notice of Cancellation of Agency BilledPolicy (Non-Payment)Agency Issued Direct Notice of Cancellation (Non-Payment)Company Issued Direct Notice of Cancellation/Non-Renewal (All Other)Checking and Verification Work Flow & Procedures .Policy Review
(AGENCY NAME)EMPLOYEE BENEFITS & FINANCIALSERVICESleWORKFLOW & PROCEDURESIntroduction .mpProspecting .Quotation Work Flow & Procedures .New Business Work Flow & Procedures .Renewal Work Flow & Procedures .Renewal RemarketedRenewal Not RemarketedSaIndividual Life & Health Insurance Workflow & Procedures .Checking and Verification Work Flow & Procedures .E&O Considerations.
Agency Procedures Manual Index A sample of what the manual contains Offered to you by the Massachusetts Association of Insurance Agents 91 Cedar Street Milford, MA 01701 Tel: 508/634-2900 Fax: 508/634-2930 Toll Free: 800/742-6363 www.massagent.com email: info@massagent.com Produced by The Moberg Group "Success with a Plan" Courthouse Square
