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HP LaserJet Enterprise M604, M605, M606Control Panel Message Document ljM605www.hp.com/support/ljM606
HP LaserJet Enterprise M604, M605, M606 Control Panel Message Document (CPMD)SUMMARYThis document provides error-code troubleshooting information
Legal informationCopyright and LicenseTrademark Credits Copyright 2021 HP Development Company,L.P.Adobe , Adobe Photoshop , Acrobat , andPostScript are trademarks of Adobe SystemsIncorporated.Reproduction, adaptation, or translation withoutprior written permission is prohibited, except asallowed under the copyright laws.The information contained herein is subject tochange without notice.The only warranties for HP products andservices are set forth in the express warrantystatements accompanying such products andservices. Nothing herein should be construedas constituting an additional warranty. HP shallnot be liable for technical or editorial errors oromissions contained herein.Edition 1, 5/2021Apple and the Apple logo are trademarks ofApple Inc., registered in the U.S. and othercountries.macOS is a trademark of Apple Inc., registered inthe U.S. and other countries.AirPrint is a trademark of Apple Inc., registered inthe U.S. and other countries.Google is a trademark of Google Inc.Microsoft , Windows , and Windows Server are U.S. registered trademarks of MicrosoftCorporation.UNIX is a registered trademark of The OpenGroup.
Table of contents1234Document last updated .1About this document.3Control-panel message types .5Error-code and control-panel-message troubleshooting overview.7Error codes .75 How to search for printer documentation . 11WISE - How to access and use . 11Accessing WISE . 11Using WISE to search for error codes. 14Using WISE to access repair and replace videos for FRUs. 166 Printer service information. 217 Numerical control panel messages . 2310.XX.YZ Error Messages. 2310.wx.yz error messages. 2310.00.00 e-Label Memory Error . 2410.00.10 e-Label Missing Memory Error . 2510.00.15 Install supply . 2510.00.33 Used Supply In Use . 2610.00.34 Used supply in use . 2610.00.35 Incompatible supply in use . 2610.00.40 Genuine HP supplies installed . 2610.00.41 Unsupported Supply in Use . 2710.00.60 Black cartridge low . 2710.00.69 Black cartridge very low . 2710.00.70 Printing past very low . 2710.00.91 Cartridge motor stall . 2810.23.15 Install supply . 2810.23.35 Incompatible supply . 2810.23.50 . 2910.23.51 . 2910.23.52 . 2910.23.60 . 2910.23.70 printing past very low . 2910.26.15 . 3010.26.50 . 3010.26.60 . 3011.XX.YZ Error Messages. 3111.00.01 or 11.00.02 Internal clock error . 3113.XX.YZ Error Messages. 3113.00.00 . 3113.00.EE . 3113.A2.D2 . 32iii
13.A2.Dx . 3713.A2.FF . 4013.A3.FF; 13.A4.FF; 13.A5.FF; 13.A6.FF . 4313.Ax.Dz Paper Jam . 4613.B2.Az Jam in top cover . 5013.B2.D1 Jam in top cover . 5213.B2.Dz Jam in top cover . 5513.B2.DE Jam in top cover . 5713.B2.DF Jam in top cover . 5813.B2.E2 Jam in top cover . 5913.B2.FF Jam in top cover . 6013.B9.Az Fuser jam . 6013.B9.Bz Fuser jam . 6313.B9.Cz . 6413.B9.Dz . 6513.B9.FF . 6913.D3.Bz . 7013.D3.Dz . 7113.E5.FF . 7313.EA.FF . 7313.EE.FF . 7413.FF.EE . 7413.FF.FF . 7420.XX.YZ Error Messages. 7520.* errors . 7521.* errors . 7532.XX.YZ and 33.XX.YZ Error Messages. 7632.08.A1, 32.08.A2, 32.08.A3 . 7632.1C.XX . 7633.01.xx . 8133.02.01 Used board/disk installed . 8133.03.yz . 8233.03.05 EFI Boot error. 8233.03.06 EFI BIOS . 8333.04.01 Missing TPM . 8433.04.02 Missing TPM . 8533.04.03 Unknown TPM. 8533.04.04 or 33.04.05 Unknown TPM . 8533.05.0z SureStart errors . 8633.05.1x Whitelisting errors . 8733.05.2x Intrusion detection errors . 8833.05.5z Intrusion detection errors . 8840.XX.YZ Error Messages. 8940.00.01 USB I/O buffer overflow To continue, touch “OK” . 8940.00.02 Embedded I/O buffer overflow To continue, touch “OK” . 9040.00.03 EIO x buffer overflow To continue, touch “OK” . 9040.00.04 EIO x bad transmission To continue, touch “OK” . 9040.00.05 Embedded I/O bad transmission To continue, touch “OK” . 9040.08.0x USB storage accessory removed . 9040.0x.05 USB storage accessory removed . 9141.XX.YZ Error Messages. 9141.01.YZ . 9141.02.00 Error . 9241.03.YZ Unexpected size in tray X . 9341.03.02 with slow printing . 94iv
41.03.FZ Unknown Misprint Error . 9641.04.YZ Printer Error . 9641.05.YZ Unexpected type in tray X . 9841.wx.yz Error To continue, touch “OK” .10042.XX.YZ Error Messages.10142.XX.YZ .10142.B0.01 or 42.B0.02 .10147.XX.XX Error Messages.10347.00.xx .10347.01.xx .10347.02.xx .10347.03.xx .10447.04.xx .10447.05.00 .10547.06.xx .10548.XX.YY Error Messages.10648.XX.YY .10649.XX.YY Error Messages.10649.XX.YY Error To continue turn off then on .10650.WX.YZ Error Messages.10750.10.YZ Fuser Error .10750.11.YZ Fuser Error .10850.12.YZ Fuser Error .10950.2X.YZ Fuser Error .11050.3X.YZ Fuser Error .11150.4X.YZ Fuser Error .11250.6X.YZ Fuser Error .11350.7X.YZ Fuser Error .11450.9X.YZ Fuser Error .11551.XX.YZ, 52.XX.YZ Error Messages.11751.00.yz .11752.wx.00 .11854.XX.YZ Error Messages.11954.00.03 error .11954.06.21 error .11955.XX.YZ, 56.XX.YZ Error Messages.12055.00.yz To continue turn off then on .12055.0x.yy to.continue.off.on .12056.00.yz to continue off on .12157.XX.YZ Error Messages.12157.00.01 .12157.00.02 .12257.00.03 .12357.00.04 .12457.00.05 .12458.XX.YZ Error Messages.12558.00.03 Error .12558.00.04 Error .12558.00.05 Error .12658.01.04 Error .12658.02.04 Error .12759.XX.YZ Error Messages.12859.0X.YZ Error — To.continue.off.on .12859.A2.02 .12859.A2.0z Error .129v
60.00.0Y, 62.00.00 Error Messages.12960.00.02 Tray 2 lifting error .12960.00.0z Tray z lifting error .13062.00.00 To continue turn off the on. .
The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Edition 1, 5/2021 Trademark Credits
