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Mitel MiCloud Partner ProgramThe Simplest Path to Selling More Cloud ServicesA true partnership from the very beginningBehind every great partnership is a commitment to achieve more than you could on your own, yet still betrue to yourself. It’s captured in those moments when “me” becomes “we” and something better emergesas the outcome. At Mitel, we’re committed to building better outcomes with our partners.It’s a group effort, and Mitel wants to help make it a successful venture for everyone. Our Mitel PartnerProgram offers a breadth of resources and support for everything from marketing and sales to ground-uptechnical development.
It takes two to make a cloud go rightRev up your revenueYou don’t become the world’s fastest-growing unifiedThe bottom line is, after all, the bottom line. As a MiCloudcommunications (UC) provider without learning a thing orpartner, you’ll be part of a winning team that not onlytwo about teamwork. As a MiCloud partner, you’re moreincreases your visibility in the market, but drives thethan just another voice in the cloud. Our go-to-marketprofitability of your business. We offer a wide range ofstrategy is built entirely on a foundation of empoweredincentive-driven programs and sales support to help youpartners given the resources and the flexibility to succeedsucceed in the competitive cloud space, including:in a competitive cloud market. The success of that modelis reflected in our market leadership: Residual revenue opportunities Aggressive margins #1 vendor in cloud business communicationsworldwide Sales performance incentive funds Twice as many cloud communications subscribersas our next nearest competitor Lead generation Customer promotions 3X higher contact center sales than the industryaverageNow, more than ever, the ability to delivercommunications in the cloud is critical to your success.“Renowned for keeping businessesAs a MiCloud partner, you bring to market a best-in-connected, Mitel is committed to helpingclass cloud experience that puts mobility first, supportssimple cloud enablement and integration, and meetschannel partners capture the growingthe evolving needs of a millennial workforce. Behindsales and service opportunities that cloudthat technology is the support of Mitel’s worldwidecomputing delivers.”organization, providing the expertise, experience andinsight you need to succeed in the market.Mitel 2Ted Schuman, Founder and CEOPlanetOne
Success begins with a better cloudWhat do your customers expect from the cloud? Reliability, scalability, cost efficiency, innovative features? You’ll findall of that and more in the Mitel cloud. Over the last two years, we’ve invested more than 1 billion to build a worldclass cloud data center that extends around the globe. So wherever you do business, and wherever your customersdo business, MiCloud is there to support you.Mitel’s Global Cloud Data Center FootprintYour customers can do more with MiCloud, leading to more satisfied customers and more revenue opportunitiesfor you. Today, we offer enterprise-class voice systems, rich collaboration tools, scalable contact center solutionsand more in the cloud. Yet we understand that building a better cloud doesn’t mean working in a vacuum. MiCloudis designed to integrate seamlessly with today’s complex business IT framework to ensure that the user experiencebuilds on your customer’s existing strengths, skills and investments.Make MiCloud your cloudThe MiCloud Partner Program is designed to give your business the support it needs to succeed. What we’ve learnedis that when we focus on running the cloud, and you focus on running your business, the result is a better customerexperience. We offer multiple levels of partner engagement to ensure that our partnership is aligned with the corevalues and strengths of your business.Mitel 3
3 Pronged Channel StrategyAs a MiCloud Agent Partner, you can count on Mitel for full support including porting and configuration, qualityassurance, customer support, billing inquiries and more. You maintain the relationship and we maintain thetechnology. It’s the fastest and simplest way to deliver cloud-based communications to your customers.As a UCaaS Partner, you assume more control over pricing, service customization and customer support. As thesingle point of contact for the customer, you can also market the cloud offering under your own brand. Mitelprovides the turn-up of services and manages Tier 3 support issues as needed. This is a good option for largerpartners with an established solution portfolio already in place.With a Partner Built solution, Mitel delivers a solid foundation allowing service providers to reach their target marketwith cloud communication services. Partners provide billing, configuration, customization, technical support andcomplete brand control. This is the best fit for the partner that wants complete customization and 100% control ofthe customer experience.“Mitel has an excellent reputation for supporting its partners and working withsales teams to capture and convert the growing sales and service opportunitiesthat cloud communications is creating.”John Whitty, CEOSolar4 Mitel
Mitel MiCloud Partner ProgramMiCloud PartnerDesignationsRETAIL MiCLOUD AGENT/CHANNEL LEDWHOLESALE MITEL BUILT& PARTNER MANAGEDMANAGED SERVICEPROVIDER PARTNER BUILTProgram ModelsMiCloud Office, MiCloudBusiness and MiCloud EnterpriseMiCloud BusinessWholesale or UCaaSOPEX or CAPEXMiCD or UCaaSLead GenerationPartnerPartnerPartnerSales and Customer lPartnerPartnerBrandingMitelPartnerPartnerCustomer ContractMitelPartnerPartnerCustomer rtnerService Platform Management(Data Center)MitelMitelPartnerHardware SuppliedVariesYesYesCustomer SupportMitelTier 1/2PartnerCustomer BillingMitelPartnerPartnerLife Cycle ManagementMitelPartnerPartnerAgent: NoChannel Led: YesYesYesMitel SalesProfessional CertificationMitel SalesProfessional CertificationChannel Led: MiCloud SalesProfessional Training, ORIA andWholesale Porting TrainingMitel Wholesale PlatformCertifications/Learning MapsMitel Wholesale PlatformCertifications/Learning MapsPartner Pricing ModelsAgent:Channel Led:Discounts Software & HardwarePlatform Pricing ScheduleTiered Level Pricing &Hardware DiscountsContract Requirements2816Agent: Residual MRC RecurringCommissions SPIFFsAgent: Residual MRC RecurringCommissions SPIFFsAgent: Residual MRC RecurringCommissions SPIFFsPartner ResponsibilitiesInstallationPartner Program RequirementsAuthorized PartnerRetail Agent: MiCloud SalesProfessional CertificationMitel PartnerTraining RequirementsPartnerCompensation ModelChannel Led: Additional Points,Revenue Contribution, Installation,Programs, Margins on DevicesMSP PB: Top-Line Revenue andMaximum MarginsChannel Led: Additional Points,Channel Led: Additional Points,Revenue Contribution, Installation, Revenue Contribution, Installation,Programs, Margins on DevicesPrograms, Margins on DevicesMSP PB: Top-Line Revenue andMaximum MarginsMSP PB: Top-Line Revenue andMaximum MarginsMitel 5
Together, we’re unbeatableTo learn more about the MiCloud Partner Program, contact us at www.mitel.com/micloudmsp. Together, we cantake our customers into the cloud and beyond.Key Features Pre & Post Sales Support Customer Offers & Promotions Marketing Support Sales IncentivesThe term, “Partner Program” is not, nor is the use of the term “PARTNER” either alone or in combination with any other term, intended in anyway tosuggest or imply, a legal partnership,joint venture, or trust relationship between you and Mitel. Any such relationship is expressly disclaimedmitel.com Copyright 2016, Mitel Networks Corporation. All Rights Reserved. The Mitel word and logo are trademarks of Mitel Networks Corporation.Any reference to third party trademarks are for reference only and Mitel makes no representation of ownership of these marks.7750-13953-715539-R1503-EN
communications in the cloud is critical to your success. As a MiCloud partner, you bring to market a best-in-class cloud experience that puts mobility first, supports simple cloud enablement and integration, and meets the evolving needs of a millennial workforce. Behind that technology is the support of Mitel's worldwide
