Transcription
Standards for Hotels & Motels
STANDARDS FOR HOTEL/MOTEL PARTICIPANTSThe standards for Canadian Star Quality Accommodation containedin this document have been specifically created for hotel and motelestablishments. In the future, we will be developing Star Quality standardsspecific to other types of accommodation properties.Properties participating in Canadian Star Quality Accommodation are ratedby third-party, professional rating advisors. The rating advisors follow aprescribed protocol and inspect several different components to determinethe level and quality of services, facilities and amenities. The rating processencompasses public areas, guest bedrooms and bathrooms, exterior andinterior of the property, food & beverage services and additional services.All elements will be scored and a final star rating assigned based on theminimum criteria level achieved and the average quality score. At a minimum,properties must meet strict requirements for safety, courtesy, cleanliness,comfort and state-of-repair. Higher star ratings indicate an increased numberand quality of services and amenities provided by the property.The “plus” designation indicates consistent, superior quality, amenitiesand services while maintaining the criteria for that particular star level. Toachieve the “plus” designation, a property will receive a base line star levelfrom the criteria. Then the average quality score is calculated for each ofthe three major sections (public areas, guest rooms and bathrooms). If allthree average quality scores are above .5 for that star level, the propertywill receive the “plus” designation. If any of the three average qualityscores is below .5 for that star level, the property will not receive the“plus” designation.Information about additional elements and amenities, such as airconditioning, meeting / convention facilities, recreation facilities, etc. will becollected and included on the property listing on the consumer website.The following summary of ratings do not include all the detailedrequirements and are subject to modification. For a complete list of criteriainformation contact: info@starqualityhotels.ca or call 1.888.612.2772.
EXTERIOR: Finished parking on site or adjacent withadequate night lighting.MINIMUM STANDARDS Entrances, parking areas and walkwaysTo participate in Canadian Star Qualityshall be well-illuminated and free fromAccommodation, a property must behazards and obstructions.“ratable”, meaning the establishment Establishments shall present ameets the minimum standards for awell-maintained exterior appearanceStar Quality rating. Minimum standardin keeping with their nature and location.requirements for safety, courtesy,cleanliness, comfort and state of repairmust be maintained at all times.AVAILABILITY: At least 25% of the units or rooms areto be available to visitors as overnight Roofs, walls, windows and doors shallo Walls shall be made of solid,soundproof construction, voidof holes, separations andprotruding nails.o All interiors walls shall be finishedso they can be kept clean and freeof stains and grease. Floors:o Floors must have solid sub-floors.be maintained in water, wind andCoverings shall be void of tears andweatherproof conditions.excessive wear. Tiles and linoleum Outside stairs and landings shall be freeof defects. Marquis signage, signs & advertising onaccommodations from June tothe property shall be well maintained,September inclusive.legible & accurate. Grounds, landscaping, grass, foliage andCOURTESY:gardens shall be well kept and regularly Courtesy is a minimum requirement inmaintained to present a neat and tidythe Star Quality program. It is as Interior walls:appearance.important as cleanliness, comfort and Garbage disposal areas, walkways andstate of repair. Management and staffparking areas shall be uncluttered andshall present a good appearance to thefree from litter and other debris.to be clean and polished. Coveringsand carpets to be clean and free ofstains and burns. Beds and linens:o Guests shall be provided with cleanbedding, which has been launderedor dry-cleaned. Fresh, cleanbedding and toweling shall beprovided at frequent intervals.Bedding must be changed for eachnew occupant.guest, operate on an ethical businesslikebasis and provide conscientiousattention to guest service. Rude,indifferent or ineffective service isunacceptable and can be cause forlosing Star Quality rating. Failure to respond appropriately toguest complaints may also result in lossof Star Quality rating.INTERIOR: The lobby and all other public areas shallbe clean, well-maintained and presenta neat and pleasant appearance. Reception and registration area mustbe separated from living quarters. Guest units:o A unit shall have adequate spacefor the number of guests who mayoccupy that unit.o Operators must avoid crowdingunits with too many beds and / orpoor arrangement of furniture.OTHER REQUIREMENTSApproval is conditional upon facilitycomplying with legislation and / orregulations under relevant Public HealthActs, Provincial Building Codes, FireCodes and any other existing governmentregulations relating to the construction andoperation of visitor accommodation thatapply to the premise. Failure to complywith government legislation will result inloss of Star Quality rating.
locking device. A secondary securitylock is required on all groundfloor doors.ONE STAROne-star properties provide basic, cleanand well-maintained facilities. Theseproperties provide limited services and Windows: Each opening window in aground floor unit must be equipped withan effective locking device. Wardrobe or clothing hooks with Adequate quantities of toilet tissue, ina suitable & convenient dispenser. Wastebasket in the bathroom. One bath mat and a non-skid devicefor the tub / shower. Clothes hanging hook.amenities. To achieve a one-star rating, aa minimum of six hangers. Shelf for Mirror.property must meet the following criterialinen / clothes. Approved vanity bulb lightingand quality requirements. Luggage rack / bench. Lighting (covered with shade / globe)that lights the entry and bedroomarea with light switch by entry.CRITERIA (MINIMUM REQUIREMENTS): Ventilation (window / vent / Finished parking adjacent with Telephone available on premise.24-hour access to a propertyrepresentative, in person or bytelephone, shall be available. Beverage (non-alcoholic) availableon property. If ice machine is available, it mustbe a sealed bin ice dispenser orcontrolled access. Shelf for toiletries. One chair, plus one dresser Waste basket.during the period of operation and(where an outlet exists). Towel handling facility.PUBLIC AREAS: A responsible person shall be accessible GFI outlet at vanity (mirror) area Unit is well illuminated.or adequate storage.adequate night lighting.(covered with shade / globe). Colour-TV with remote control.powered exhaust fan). Bathroom floors constructed ofimpervious material & well sealed alongthe bathtub / shower / toilet & walls.No carpet in the bathroom. Window coverage: room darkening. Sufficient drinking utensils forroom capacity. Single beds and / or Double beds withbed frames.QUALITY SCORE: Headboard, bedside table / tray, pillow,pillow protector & pillowcase, mattress,mattress cover pad. Reading light next to bed.The average quality score will becalculated for each of the three sections: Exterior / interior, public areas, elevators,food & beverage outlets.GUEST ROOMS: Daily housekeeping available. Guest rooms clearly identified witha name or number on or by theentrance door. Change of bed linen for each new guest. Guest rooms and hallways. One operable window or effectivepowered ventilation that introducesfresh air into the units. Ability to maintain a comfortabletemperature.security device (such as security chain,swinging bar door guard). One approved and functional smokedetector per unit.BATHROOMS: 100% private bathrooms; three-pieceunits with washbasin with hot / coldwater, toilet and bathtub or shower. Minimum of two complete sets of Connecting room doors: All connectingtowels, consisting of, at least, one largedoors must be equipped with anbath towel, one hand towel, & one faceeffective keyed locking device tocloth per guest.prevent opening from the other side. Sliding patio doors: Each sliding doormust be equipped with an effectiveIf the average quality scores are between1.0 and 1.49, the property will receive a 1Star rating. If the average quality scoresfor all three sections are above 1.50, the Keyed self-locking door, plus additionallocking device (such as deadbolt) or Bathrooms. Minimum of one new individual soap bar(or equivalent).property will receive a 1 Star rating.
GUEST ROOMS: Waste basket. Daily housekeeping available. Colour-TV with remote control. Guest rooms clearly identified with Sufficient drinking utensils forTWO STARa name or number on or by theTwo-star properties are clean andentrance door.well-maintained, providing comfortablefacilities and some services and amenities. Keyed self-locking door, plus additionallocking device (such as deadbolt) or Finished parking onsite with adequatenight lighting. Seating space for hotel guests. Staffed reception desk (min. eightswinging bar door guard). Single beds and / or Double beds with Connecting Room Doors: All connectingdoors must be equipped with aneffective keyed locking device toprevent opening from the other side.or by vending. Beverage (non-alcoholic) accessible24 hours (may be by vending machine,commissary, front desk, retail outlet, etc.) Ice available in sealed bin dispenser ORcontrolled access OR with 100% guestrooms with ice making capabilities. Basic continental breakfast (pastries &beverages) in the reception area (noseating required) OR restaurant servingbreakfast OR 100% full kitchen units.mattress cover pad. Reading light next to bed. One operable window or effectivefresh air into the units.must be equipped with an effectivelocking device. A secondary securityfloor doors.comb, etc.) available at reception deskpillow protector & pillowcase, mattress, Sliding Patio Doors: Each sliding doorfrom inside and outside.guests (e.g. toothbrush, toothpaste, Headboard, bedside table / tray, pillow,powered ventilation that introduceslock is required on all ground Basic convenience items for roombed frames. 100% telephones in room.hours). Accessible by phone 24 hours Elevator required if four or more floors. Wake up device in room. Window coverage: room darkening.detector per unit.PUBLIC AREAS: Ice available on request.security device (such as security chain, One approved and functional smokeCRITERIA (MINIMUM REQUIREMENTS):room capacity. Windows: Each opening window in a In-room individual heating control(on / off – low / high).BATHROOMS: 100% private bathrooms; three-pieceground floor unit must be equipped withunits with washbasin with hot / coldan effective locking device.water, toilet and bathtub or shower. Wardrobe or clothing hooks with a Minimum of two complete sets ofminimum of six hangers. Shelf fortowels, consisting of, at least, one largelinen / clothes.bath towel, one hand towel, & one face Luggage rack / bench. Iron and ironing board – available for10% of units. Guest directory with basic listing ofservices available. Lighting (covered with shade / globe)that lights the entry and bedroomarea with light switch by entry.cloth per guest. Minimum of one new individual soap bar(or equivalent). Adequate quantities of toilet tissue, ina suitable & convenient dispenser. Wastebasket in the bathroom. One bath mat and a non-skid devicefor the tub / shower. Unit is well-illuminated. Clothes hanging hook. One chair, one dresser, table or Mirror.desk or desktop surface withappropriate lighting. Approved vanity bulb lighting(covered with shade / globe).
GFI outlet at vanity (mirror) area.GUEST ROOMS: Facial tissue. Daily housekeeping must be available. Guest rooms clearly identified with Hair dryer available upon request for10% of units. Shelf for toiletries. Towel handling facility. Ventilation (window / vent /THREE STARa name or number on or by theThree-star properties offer a higher levelentrance door.of service with additional features andlocking device (such as deadbolt) andamenities are above average.security device (such as security chain,powered exhaust fan).swinging bar door guard) or peephole. Bathroom floors constructed of One approved and functional smokeimpervious material & well sealed alongdetector per unit.the bathtub / shower / toilet & walls. Connecting Room Doors: All connectingNo carpet in the bathroom.CRITERIA (MINIMUM REQUIREMENTS):PUBLIC AREAS: Paved outdoor parking area, lighted,direct access from car with loading area.QUALITY SCORE:The average quality score will becalculated for each of the three sections: Exterior / interior, public areas,elevators, food & beverage outlets. Guest rooms and hallways. Bathrooms.If the average quality scores are between2.0 and 2.49, the property will receive a 2Star rating. If the average quality scoresfor all three sections are above 2.50, theproperty will receive a 2 Star rating. Keyed self-locking door, plus additionalfacilities. The quality of the services and Furnished open lobby area. Reservation phone line to be answeredby an individual. 24-hour reception desk accessible byphone 24 hours from inside and outside. Secure deposit / storage area or devicefor safekeeping of guest articles.doors must be equipped with aneffective keyed locking device toprevent opening from the other side. Sliding Patio Doors: Each sliding doormust be equipped with an effectivelocking device. A secondary securitylock is required on all groundfloor doors. Windows: Each opening window in aground floor unit must be equipped withan effective locking device. Open closet with min. eight non-wirehangers, including two pant / skirthangers. Shelf for linen / clothes. Elevator required if four or more floors. Luggage rack / bench. Beverage (non-alcoholic) accessible24 hours (may be by vending machine,commissary, front desk, retail outlet, etc.) Ice available in sealed bin ice dispenserOR by 100% of units with ice makingcapabilities. Internet access available in thepublic area. Bell service on request. Cloakroom / storage area, no serviceattendant required. Photocopy, fax, email, scan providedon the premises. Basic convenience items for roomguests (e.g. toothbrush, toothpaste,comb, etc.) available at reception deskor by vending. Continental breakfast (beverages,pastries, fruit juice, hot or cold cereal,fresh or canned fruit) OR restaurant OR100% full kitchen units. Iron and ironing board in 25% of rooms. Laundry bag. 24-hour laundry or guest washer anddryer on premises. Guest directory in room(with cover and enhanced content oravailable electronically). Lighting (covered with shade / globe)that lights the entry and bedroom areawith light switch by entry. Unit is well-illuminated. Two chairs (one padded), dresser, table /desk workspace 0.5 m2 with appropriatelighting and an available power socketby workspace. Waste basket. 100% direct dial telephone.
Colour-TV in an appropriate size forthe room, with remote control andcable / satellite. High-speed Internet access in the guestroom (e.g. broadband, WLAN). Wake up device – clock alarm / radio. Fridge unit or mini-bar in 5% of the units. Full length mirror. Window coverage: room blackout inbedroom area. Sufficient drinking utensils forroom capacity. Glass drinking utensils available. Writing utensils and note pad. Decorative items / pictures / prints. Additional blanket available on request. Additional pillow available on request. 25% King / Queen beds with remainderDouble beds or two Single beds. Headboard, bedside table / tray, pillow,pillow protector & pillowcase, mattress,mattress cover pad. One bath mat and a non-skid device forthe tub / shower. Clothes hanging hook. Mirror.FOUR STAR Approved vanity bulb lightingFour-star properties provide expanded(covered with shade / globe). GFI outlet at vanity (mirror) area. Hairdryer. Amenities package (min. three itemsincluding shampoo and soap bar over1 oz. or equivalent). Shelf for toiletries. Towel handling facility. Ventilation(window / vent / powered exhaust fan). Bathroom floors constructed ofimpervious material & well sealed alongthe bathtub / shower / toilet & walls.No carpet in the bathroom. Bathtub or shower to be four-piece orenhanced three-piece.fresh air into the units. In-room individual heating control 100% private bathrooms. Minimum of two complete sets oftowels, consisting of, at least, one largebath towel, one hand towel, & one facecloth per guest. Minimum of one new individual soap bar(or equivalent). Adequate quantities of toilet tissue, ina suitable & convenient dispenser. Wastebasket in the bathroom.with security, lighted, direct access fromcar with a canopy. Lobby with seats and complimentarybeverage (non-alcholic) at peak times. Reservation phone line to be answeredby an individual. 24-hour reception desk accessible byphone 24-hours from inside and outside. Beverage (non-alcoholic) accessibleQUALITY SCORE:24 hours (may be by vending machine,The average quality score will becommissary, front desk, retail outlet, etc.)calculated for each of the three sections: Exterior / interior, public areas,elevators, food & beverage outlets. Sealed bin ice dispenser every two floorsOR by room service OR by 100% of unitswith ice making capabilities. Guest rooms and hallways. Public phone and house phone indoors. Bathrooms. Internet access available in the(on / off – low / high).BATHROOMS: Indoor and / or outdoor parking area, Elevator required if four or more floors.on request.powered ventilation that introducesPUBLIC AREAS:and / or in-room safe.week, plus daily change of bed linen One operable window or effectiveCRITERIA (MINIMUM REQUIREMENTS): Central safe / safety deposit boxes Change of bed linen at least twice aone socket available.amenities and facilities are superior. Facial tissue. Reading light next to bed. Power outlet next to bed with at leastfacilities and services. The quality of theIf the average quality scores are between3.0 and 3.49, the property will receive a 3Star rating. If the average quality scoresfor all three sections are above 3.50, theproperty will receive a 3 Star rating.public area. Internet terminal for guest use in thepublic area. Bell service on request. Cloakroom / storage area, noservice attendant. Photocopy / fax / email / scan providedon the premises.
Variety of convenience items Iron and ironing board in 100% of rooms. Pillows – choice of fill available. Laundry bag. Additional pillow available on request.(e.g. candy, beverage, health & beauty, Laundry or dry-cleaning service – items Bathrobe on request.novelty, gift & reading items) availabledelivered to the reception desk beforeis a defined area or commissary. May be9 a.m. returned within 24 hoursadjacent to reception desk, serviced by(weekends excluded).(e.g. toothbrush, toothpaste, comb)plus a selection of sundry merchandisedesk staff. Food service readily accessible sevendays per week offering breakfast,lunch and dinner. A la carte / tableservice restaurant or dining room,onsite or within 50 m from theproperty’s front door. Bar / lounge open at least six daysper week. Furnished room, cocktailand aperitif service, mood music(onsite or within 50 m from theproperty’s front door). Guest directory in room (with coverand enhanced content or availableelectronically). Beverage (non-alcholic) availablein room. Food room service until 10 p.m. Menu inthe room. Service at regular meal times(breakfast, lunch & dinner). Lighting (covered with shade / globe)that lights the entry and bedroomarea with light switch by entry. Unit is well-illuminated.GUEST ROOMS: Daily housekeeping must be available. Guest rooms clearly identified witha name or number on or by theentrance door. Keyed self-locking door, plus additionallocking device (such as deadbolt) and Three seating surfaces (upholsteredchairs or twin couch), dresser, table /desk workspace 0.5 m2 with appropriatewith an effective keyed locking device toprevent opening from the other side. Sliding Patio Doors: Each slidingdoor must be equipped with aneffective locking device. A secondarysecurity lock is required on all groundfloor doors. Windows: Each opening window ina ground floor unit must be equippedwith an effective locking device. Concealed clothes handling facilitieswith min. eight non-wire hangers,including two pant / skirt hangers.Shelf for linen / clothes. Luggage rack / bench. Headboard, bedside table / tray, pillow,pillow protector & pillowcase, mattress,mattress cover pad. Reading light next to bed. Change of bed linen at least twice aweek, plus daily change of bed linenon request. Power outlet next to bed with at leastone socket available. One operable window or effectivepowered ventilation that introducesfresh air into the units. Individual adjustable thermostat control.BATHROOMS: 100% private bathrooms. Waste basket. Colour-TV in an appropriate size to theconnecting doors must be equippedSingle beds.table by a seating area.swinging bar door guard) and peephole. Connecting Room Doors: Allwith remainder Double beds or twoby workspace. Side table / tray / coffee 100% direct dial telephone.detector per unit. 50% King beds or Queen bedslighting and an available power socketsecurity device (such as security chain, One approved and functional smoke Daily newspaper available.room, remote control, with cable /satellite and a movie channel(no commercials during movie). High-speed Internet access(e.g. broadband, WLAN). Minimum of two complete sets oftowels, consisting of, at least, one largebath towel, one hand towel, & one facecloth per guest. Minimum of one new individual soap bar(or equivalent). Adequate quantities of toilet tissue, ina suitable & convenient dispenser. Wake up device – clock alarm / radio. Wastebasket in the bathroom. Mini-fridge or mini-bar in min. One bath mat and a non-skid device for5% of units.the tub / shower. Full length mirror. Clothes hanging hook. Window coverage: room blackout in Mirror.bedroom area. Sufficient drinking utensils forroom capacity. Approved vanity bulb lighting(covered with shade / globe). GFI outlet at vanity (mirror) area. Glass drinking utensils available. Facial tissue. Writing utensils and note pad. Hairdryer. Decorative items / pictures / prints. Additional blanket available on request.
Upgraded amenities package, well Shuttle or limousine service.presented (min. three items including Concierge (separate staff).shampoo and soap bar over 1 oz. orequivalent plus additional cosmetic /personal care products, e.g. bodylotions, cotton swabs, nail file). Adjustable vanity mirror. Shelf for toiletries. Doorman (separate staff).FIVE STARFive-star properties provide luxuriousaccommodation with extensive,personalized services, amenities andfacilities. Towel handling facility. Bathtub or shower to be four-pieceor enhanced three-piece, plus enhancedbathroom fixtures. Some rooms withshower cubicle separate from tub.Furnished room with sofas, armchairs,coffee tables, cocktail and aperitifCRITERIA (MINIMUM REQUIREMENTS):entertainment (min. two days per week). Indoor and outdoor parking areas, withsecurity, lighted, direct access from carwith covered walkway. Doorman serviceand valet parking.and complimentary beverage(non-alcoholic). Reservation phone line to be answeredThe average quality score will becalculated for each of the three sections: Exterior / interior, public areas,elevators, food & beverage outlets. Guest rooms and hallways. Bathrooms.If the average quality scores are between4.0 and 4.49, the property will receive a 4Star rating. If the average quality scoresfor all three sections are above 4.50, theproperty will receive a 4 Star rating.service, mood music, musician orPUBLIC AREAS: Spacious lobby with several seatsQUALITY SCORE: Full-service gift shop or stores. Bar / lounge open seven days per week. Bathroom floors constructed ofNo carpet in the bathroom.on the premises.room open seven days per week.(window / vent / powered exhaust fan).the bathtub / shower / toilet & walls. Photocopy / fax / email / scan provided A la carte restaurant and formal dining Ventilationimpervious material & well sealed along Valet parking (separate staff).by an individual. 24-hour reception desk accessible byphone 24 hours from inside and outside,plus availability of individuals to speak /translate appropriate languages tomeet guest needs. Central safe / safety deposit boxes and /or in-room safe.GUEST ROOMS: Daily housekeeping must be available. Guest rooms clearly identified witha name or number on or by theentrance door. Keyed self-locking door, plus additionallocking device (such as deadbolt) andsecurity device (such as security chain,swinging bar door guard) and peephole. One approved and functional smokedetector per unit. Connecting Room Doors: All connectingdoors must be equipped with aneffective keyed locking device toprevent opening from the other side. Sliding Patio Doors: Each sliding door Elevator required if four or more floors.must be equipped with an effective Beverage (non-alcoholic) accessiblelocking device. A secondary security24 hours (may be by vending machine,lock is required on all groundcommissary, front desk, retail outlet, etc.)floor doors. Sealed bin ice dispenser every two floors Windows: Each opening window in aOR by room service OR by 100% of unitsground floor unit must be equipped withwith ice-making capabilities.an effective locking device. Public phone and house phone indoors. Internet access available in thepublic area. Internet terminal for guest use in thepublic area. Bell service (separate staff). Cloakroom / storage area enclosedand designated, with service andconstant supervision. Concealed clothes handling facilitieswith min. ten non-wire hangers,including two pant / skirt hangers.Shelf for linen / clothes. Light. Luggage rack / bench. Iron and ironing board in 100% of rooms. Laundry bag. Safe.
Laundry and dry-cleaning service –12-hour return service or less byroom service. Ironing service (return within one hour). Guest directory in room (with cover Decorative items / pictures / prints. Clothes hanging hook. Additional blanket in room. Mirror. Pillows – choice of fill available. Approved vanity bulb lighting Pillows, two per person, in room.and enhanced content or available Guest magazine.electronically). Must be available in other Shoe shine service available.language(s) appropriate to the guests. Beverage selection (non-alcoholic) Personalized greeting for each guestwith fresh flowers or a gift in the room(covered with shade / globe). GFI outlet at vanity (mirror) area. Facial tissue. Hairdryer. Upgraded amenities package, wellavailable 24 hours via room service(not only a welcome message onpresented (min. three items includingor mini-bar.TV screen).shampoo and soap bar over 1 oz. or Food room service 24-hours per dayand licensed beverage service 18 hoursper day. Lighting (covered with shade / globe)that lights the entry and bedroomarea with light switch by entry. Unit is well-illuminated. Three seating surfaces (upholsteredchairs or twin couch), dresser, table /desk workspace 0.5 m2 with appropriate Turndown service in the evening asan additional room check. Bathrobe in room. Daily newspaper delivered to room. 75% King beds with remainder Queenbeds or Twin Double beds. Headboard, bedside table / tray, pillow,pillow protector & pillowcase, mattress,mattress cover pad.lighting and an available power socket Reading light next to bed.by workspace. Side table / tray / coffee Bedside light switch to turn on / offtable by a seating area. In any suites,a fourth seating accommodation(upholstered chair or twin couch).Appropriate lighting. Waste basket. 100% direct dial telephone, pluscordless phone. Colour-TV in an appropriate size tothe room, remote control, with cable /satellite and a movie channel(no commercials during movie). High-speed Internet access (e.g.room lighting. Change of bed linen at least twice aequivalent plus additional cosmetic /personal care products, e.g. bodylotions, cotton swabs, nail file). Adjustable and lighted vanity mirror. Shelf for toiletries. Towel handling facility. Ventilation (window / vent /powered exhaust fan). Bathroom floors constructed ofimpervious material & well sealed alongthe bathtub / shower / toilet & walls.No carpet in the bathroom. Bathtub or shower to be four-pieceor enhanced three-piece, plus enhancedweek, plus daily change of bed linenbathroom fixtures. Some rooms withon request.shower cubicle separate from tub. Power outlet next to bed with at leastone socket available. One operable window or effectivepowered ventilation that introducesfresh air into the units. AV device in bathroom. 10% of two-room suites with aseparate toilet and sink. Chair / seat by vanity. Individual adjustable thermostat control.BATHROOMS:broadband, WLAN), plus PC in theroom on request. Wake up device – clock alarm / radio Mini-fridge or mini-bar in min.5% of units. Full length mirror. Window coverage: room blackout inbedroom area. Sufficient drinking utensils forroom capacity. Glass drinking utensils available. Writing utensils and note pad. 100% private bathrooms. Minimum of two complete sets ofQUALITY SCORE:towels, consisting of, at least, one largeThe average quality score will bebath towel, one hand towel, & one facecalculated for each of the three sections:cloth per guest. Minimum of one new individual soap bar(or equivalent). Adequate quantities of toilet tissue, ina suitable & convenient dis
bed frames. Headboard, bedside table / tray, pillow, pillow protector & pillowcase, mattress, mattress cover pad. Reading light next to bed. Change of bed linen for each new guest. One operable window or effective powered ventilation that introduces fresh air into the units. Ability to maintain a comfortable temperature.
