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Mayer Networks 3CX Training ManualMAYER NETWORKS3CX USER MANUAL608 Eastgate Street Carb on dale, Illinois 62 901For Support:Phone: 618.529.4922Email: support@mayernetworks.com1

Mayer Networks 3CX Training ManualTable of ContentsMAYER NETWORKS 3CX USER MANUAL .1CONFIGURING 3CX . 3THE 3CX WEB CLIENT . 33CX SOFTPHONE CLIENT FOR WINDOWS, ANDROID, IOS AND MAC . 5Windows Desktop Client. 5Macintosh Desktop Client . 113CX Client for iOS . 143CX Client for Android . 16CONFIGURING FORWARDING RULES & SETTING STATUS . 19MAKE, RECEIVE & TRANSFER CALLS . 23MAKING CALLS USING THE 3CX WEB CLIENT . 23MAKING CALLS FROM YOUR DESK PHONE . 24TRANSFERRING CALLS FROM YOUR DESK PHONE . 25MAKING AND RECEIVE CALLS WITH THE 3CX CLIENT . 27TRANSFERRING CALLS WITH THE 3CX CLIENT . 333CX WEB CLIENT SWITCHBOARD . 35CHECKING & MANAGING VOICEMAIL . 40CHECKING VOICEMAIL FROM YOUR DESK PHONE . 40MANAGING YOUR VOICEMAIL . 42ORGANIZING CONFERENCE CALLS AND ONLINE MEETINGS . 45CREATING CONFERENCE CALLS USING YOUR DESK PHONE . 45SCHEDULE AN AUDIO OR VIDEO CONFERENCE . 48USING YOUR PERSONAL CLICK2MEET CONFERENCE . 50JOINING A 3CX WEB CONFERENCE . 52HOLDING A VIDEO CONFERENCE. 57MODERATE USERS AND HOLDING SURVEYS . 61PHONEBOOK, RECORDING, DIAL CODES, CHAT . 66USING THE 3CX PHONEBOOK . 66CALL RECORDING . 70PBX DIAL CODES. 72CHAT . 78A digital version of this manual can be found at:https://www.mayernetworks.com/3cxphone2

Mayer Networks 3CX Training ManualConfiguring 3CXThe 3CX Web Client3

Mayer Networks 3CX Training ManualThe 3CX Web Client (continued)4

Mayer Networks 3CX Training Manual3CX softphone client for Windows, Android, iOS and MacWindows Desktop Client(continued on next page)5

Mayer Networks 3CX Training ManualWindows Desktop Client (page 2)(continued on next page)6

Mayer Networks 3CX Training ManualWindows Desktop Client (page 3)(continued on next page)7

Mayer Networks 3CX Training ManualWindows Desktop Client (page 4)(continued on next page)8

Mayer Networks 3CX Training ManualWindows Desktop Client (page 5)(continued on next page)9

Mayer Networks 3CX Training ManualWindows Desktop Client (page 6)10

Mayer Networks 3CX Training ManualMacintosh Desktop Client(continued on next page)11

Mayer Networks 3CX Training ManualMacintosh Desktop Client (page 2)(continued on next page)12

Mayer Networks 3CX Training ManualMacintosh Desktop Client (page 3)13

Mayer Networks 3CX Training Manual3CX Client for iOS(continued on next page)14

Mayer Networks 3CX Training Manual3CX Client for iOS (page 2)15

Mayer Networks 3CX Training Manual3CX Client for Android(continued on next page)16

Mayer Networks 3CX Training Manual3CX Client for Android (page 2)(continued on next page)17

Mayer Networks 3CX Training Manual3CX Client for Android (page 3)18

Mayer Networks 3CX Training ManualConfiguring Forwarding Rules & Setting Status(continued on next page)19

Mayer Networks 3CX Training ManualConfiguring Forwarding Rules & Setting Status (page 2)EXAMPLE(continued on next page)20

Mayer Networks 3CX Training ManualConfiguring Forwarding Rules & Setting Status (page 3)(continued on next page)21

Mayer Networks 3CX Training ManualConfiguring Forwarding Rules & Setting Status (page 4)22

Mayer Networks 3CX Training ManualMake, Receive & Transfer CallsMaking calls using the 3CX Web Client23

Mayer Networks 3CX Training ManualMaking Calls from Your Desk Phone24

Mayer Networks 3CX Training ManualTransferring Calls from Your Desk Phone(continued on next page)25

Mayer Networks 3CX Training ManualTransferring Calls from Your Desk Phone (continued)26

Mayer Networks 3CX Training ManualMaking and Receive Calls with the 3CX Client(continued on next page)27

Mayer Networks 3CX Training ManualMaking and Receive Calls with the 3CX Client (page 2)(continued on next page)28

Mayer Networks 3CX Training ManualMaking and Receive Calls with the 3CX Client (page 3)(continued on next page)29

Mayer Networks 3CX Training ManualMaking and Receive Calls with the 3CX Client (page 4)(continued on next page)30

Mayer Networks 3CX Training ManualMaking and Receive Calls with the 3CX Client (page 5)(continued on next page)31

Mayer Networks 3CX Training ManualMaking and Receive Calls with the 3CX Client (page 6)32

Mayer Networks 3CX Training ManualTransferring Calls with the 3CX Client(continued on next page)33

Mayer Networks 3CX Training ManualTransferring Calls with the 3CX Client (continued)34

Mayer Networks 3CX Training Manual3CX Web Client Switchboard(continued on next page)35

Mayer Networks 3CX Training Manual3CX Web Client Switchboard (page 2)(continued on next page)36

Mayer Networks 3CX Training Manual3CX Web Client Switchboard (page 3)(continued on next page)37

Mayer Networks 3CX Training Manual3CX Web Client Switchboard (page 4)(continued on next page)38

Mayer Networks 3CX Training Manual3CX Web Client Switchboard (page 5)(continued on next page)39

Mayer Networks 3CX Training ManualChecking & Managing VoicemailChecking Voicemail from Your Desk Phone(continued on next page)40

Mayer Networks 3CX Training ManualChecking Voicemail from Your Desk Phone (continued)41

Mayer Networks 3CX Training ManualManaging your Voicemail(continued on next page)42

Mayer Networks 3CX Training ManualManaging your Voicemail (page 2)(continued on next page)43

Mayer Networks 3CX Training ManualManaging your Voicemail (page 3)44

Mayer Networks 3CX Training ManualOrganizing Conference Calls and Online MeetingsCreating Conference Calls using your Desk Phone(continued on next page)45

Mayer Networks 3CX Training ManualCreating Conference Calls using your Desk Phone (page 2)(continued on next page)46

Mayer Networks 3CX Training ManualCreating Conference Calls using your Desk Phone (page 3)47

Mayer Networks 3CX Training ManualSchedule an Audio or Video Conference(continued on next page)48

Mayer Networks 3CX Training ManualSchedule an Audio or Video Conference (continued)49

Mayer Networks 3CX Training ManualUsing your Personal Click2Meet Conference(continued on next page)50

Mayer Networks 3CX Training ManualUsing your Personal Click2Meet Conference (continued)51

Mayer Networks 3CX Training ManualJoining a 3CX Web Conference(continued on next page)52

Mayer Networks 3CX Training ManualJoining a 3CX Web Conference (page 2)(continued on next page)53

Mayer Networks 3CX Training ManualJoining a 3CX Web Conference (page 3)(continued on next page)54

Mayer Networks 3CX Training ManualJoining a 3CX Web Conference (page 4)(continued on next page)55

Mayer Networks 3CX Training ManualJoining a 3CX Web Conference (page 5)56

Mayer Networks 3CX Training ManualHolding a Video Conference(continued on next page)57

Mayer Networks 3CX Training ManualHolding a Video Conference (page 2)(continued on next page)58

Mayer Networks 3CX Training ManualHolding a Video Conference (page 3)(continued on next page)59

Mayer Networks 3CX Training ManualHolding a Video Conference (page 4)60

Mayer Networks 3CX Training ManualModerate Users and Holding Surveys(continued on next page)61

Mayer Networks 3CX Training ManualModerate Users and Holding Surveys (page 2)(continued on next page)62

Mayer Networks 3CX Training ManualModerate Users and Holding Surveys (page 3)(continued on next page)63

Mayer Networks 3CX Training ManualModerate Users and Holding Surveys (page 4)(continued on next page)64

Mayer Networks 3CX Training ManualModerate Users and Holding Surveys (page 5)(continued on next page)65

Mayer Networks 3CX Training ManualPhonebook, Recording, Dial Codes, ChatUsing the 3CX Phonebook(continued on next page)66

Mayer Networks 3CX Training ManualUsing the 3CX Phonebook (page 2)(continued on next page)67

Mayer Networks 3CX Training ManualUsing the 3CX Phonebook (page 3)(continued on next page)68

Mayer Networks 3CX Training ManualUsing the 3CX Phonebook (page 4)69

Mayer Networks 3CX Training ManualCall Recording(continued on next page)70

Mayer Networks 3CX Training ManualCall Recording (continued)71

Mayer Networks 3CX Training ManualPBX Dial Codes(continued on next page)72

Mayer Networks 3CX Training ManualPBX Dial Codes (page 2)(continued on next page)73

Mayer Networks 3CX Training ManualPBX Dial Codes (page 3)(continued on next page)74

Mayer Networks 3CX Training ManualPBX Dial Codes (page 4)(continued on next page)75

Mayer Networks 3CX Training ManualPBX Dial Codes (page 5)(continued on next page)76

Mayer Networks 3CX Training ManualPBX Dial Codes (page 6)77

Mayer Networks 3CX Training ManualChat78

Mayer Networks 3CX Training ManualThanks for reading your Mayer Networks 3CX User Manual.If you have any questions or need support you can reach us at:Mayer Networks608 Eastgate Street Carbondale, Illinois 62901Phone: 618.529.4922Email: support@mayernetworks.comA digital version of this manual can be found at:https://www.mayernetworks.com/3cxphoneFin.79

Mayer Networks 3CX Training Manual 1 . MAYER NETWORKS 3CX USER MANUAL . 608 Eastgate Street Carbondale, Illinois 62901 . For Support: Phone: 618.529.4922 . Email: support@mayernetworks.com . Mayer Networks 3CX Training Manual 2 . Table of Contents .