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A PRODUCT BY WNSENGAGE TO ELEVATETHE NEXT-GEN WORKFORCE

TALENT ENGAGEMENT – THE CRITICAL PARTNERTO BUSINESS PERFORMANCEAcross industries and the globalOrganization leaders unanimouslymaking it the critical pivot for talentbusiness landscape, organizationsagree that a culture of performancedevelopment and retention. Gettingare transforming work ecosystemsengagement is vital for talentmanagers personally investedfurther increases engagement.to closely align with businessdevelopment and retention.strategy. PerformanceThis calls for a combination ofmanagement, in particular,continuous, meaningful andThe rapidly increasing youngeris being radically transformed onreal-time conversations, feedbackhow employee performanceand coaching.workforce has an instant need formore interaction, leadershipconnect and continuous feedback.is set, measured, assessedand recognized.53%CHROs say ongoing feedback triplesThey look for continuous learning tothe levels of talent engagementact on performance conversations.53% of CEOs feel insufficienttalent will impact themfinancially94%94% of CHROs say employeeengagement is an importantworkforce challengePERSPECTIVES ONPERFORMANCE ENGAGEMENT51%51% of employees seetheir performancereview as inaccurate90%90% of annual performancereviews are disengaging,painful and ineffective01 WNS.COM88%88% of managersbelieve existingprocess is too complex27%27% of CEOs thinkinadequate IT systemsis the largest barrier

A PRODUCT BY WNSNEED OF THE HOURAchieving a culture of performanceengagement calls for data-drivendecisions on promotions andenhanced opportunities. It requiresempowering front line managers tobe a part of business performance.Processes and technology enablersneed to come together to build aculture of performance excellencethat drives growth for bothemployees and their organizations.Further, Managers need a platformthat provides such insights throughthe year to enable performancecoaching conversations rather thandelivering an end-of-year report.Only then can employeesunderstand their performance inreal time and feel closely engaged.REQUIREMENTS OF A FUTURE-PROOFEDPERFORMANCE ENGAGEMENT STRATEGYIntegrationwith career #6mobility systemsData analyticsto slice and diceperformanceparameters#1 Social, transparent,mobile and digitalapplications#2#5Ease oftracking progress#4Instant andreal-time information#3Continuous feedbackintegrated withenterprise productivitytoolsCOPYRIGHT 2018 WNS GLOBAL SERVICES WNS.COM 02

RAISING THE PERFORMANCE ENGAGEMENT QUOTIENTWNS' TalentTurfTM is an end-to-end, technology-enabledPerformance Engagement platform that embeds functionalexpertise, digital and analytics in the talent managementprocess. In a simple and agile manner, TalentTurfTM createsthe key imperatives of performance engagement for 'anytime'and 'real-time' performance conversations without bias.03 WNS.COMTalentTurfTM integrates with allleading ERP platforms. It supportsmulti-channel and multi-deviceaccess for real-time data-driventalent decisions.

A PRODUCT BY WNSA COLLABORATIVE ENGAGEMENT TOINSPIRE PERFORMANCETalentTurfTM incorporates a host of collaborative features to create a one-stop performance engagement platform.24x7x365 AgilityIntegration with LeadingAesthetic and Easy-to-UseTalentTurfTM is a live platformERP SystemsInterfaceaccessible to employees andTalentTurfTM can be integrated withWith its social media look and feel,leading ERP systems – SAP,TalentTurfTM's user-friendly platformmanagers throughout the year.They can enter performance inputs,engage in performance feedbackand coaching sessions on areal-time basis.PeopleSoft, and our very owncreates the sentiment of anproprietary Human Capitalengaged interaction. Users canManagement ERP Suite.upload documents, videos andThis allows a seamless flow andaudios and emoticons as ratingcollation of relevant enterprise dataindicators.for better insights.Multi-channel and Multi-Embedded Analytics forUnified Single-platformdevice Digital VersatilityInsights-driven DecisionsEfficiencyTalentTurfTM can be accessed onMulti-tier HR Analytics provides theThe robust platform is a one-stopthe Web, tablets and mobile,width and depth of insights in easilysolution integrating otherand supports different operatingunderstandable visual dashboardsperformance-related applicationssystems - Windows, Androidand reports for business-alignedand activities.and iOS.decision making.§Event-based§Feedbackperformance atingand normalization§Talentpipeline details§PromotionCOPYRIGHT 2018 WNS GLOBAL SERVICES WNS.COM 04

SMAC EFFICIENCY – SIMPLE MOBILE AGILE ENGAGINGEnd-to-endEmployee life-cycleEasy-to-useVersatileintegratedvalues consolidatedtemplates - foroptions -Performancein a singlegoal-settingdocuments,Engagementpage – learning,ande-mail, audiodevelopment andperformanceand videogrowthfeedsplatform05 WNS.COMWord clouds –Intuitive dashboardsenables positiveand analytics forSingle-clicknotificationreinforcement ofemployees,behaviors andmanagers and HRactionsbusiness partners

A PRODUCT BY WNSEMBEDDED ANALYTICS: DRIVING THE RIGHTPERFORMANCE BEHAVIORSIn today’s business environment, thegreater traction with supervisorsperformance behavior, managementattributes and skills that deliverand leaders, even as functional andand engagement in the organizationmaximum benefits to organizationaloperational excellence remainin a coherent manner. With equalgrowth can change frequently. Asimportant.parts descriptive and predictiveorganizations gear themselves upindicators, these insights ensureWNS TalentTurf’s embeddedfor greater innovation focus, fortimely encouragement of the right,analytics help stakeholders visualizeexample, attributes such asinitiative and risk taking may findall the evolving trends onbusiness-aligned behaviors at alllevels.Descriptive AnalyticsWord CloudCo-occurrenceGraphsSentimentCoherenceQuality ofPerformance FeedVisualization of mostMind maps that depictHelps HR managersAn indicator of theappreciated attributescorrelation betweenidentify any dissonancerichness of detail andacross peers andappreciatedof sentiment betweenqualifying evidencesupervisors to help allperformance indicatorssupervisors and theirprovided by employeesstakeholders identify theand their descriptors.teams based onin performance reviews.right performanceThese graphs helpperformance reviewsCan help unearthbehaviors.highlight theuploaded and theimportant anecdotalrelationship betweenfeedback and ratingsinformation onqualities or skills andreceived.performance wins, andperformance.also reduce sentimentdissonance.COPYRIGHT 2018 WNS GLOBAL SERVICES WNS.COM 06

Predictive erformanceEngagement Score DashboardsAn indicative ratingEarly warnings based onAn important indicatorbased on performanceattrition risk triggers.for talent managers andAdministrativedashboards that allowreviews and feedbackThe algorithm considersHROs, this scoreHR Business Partners togiven by the supervisors,employee history,highlights teams wheremonitor processes andassisting theperformance trends,engagement with thetrends. Thesesupervisors to decide onrecent feeds and otherplatform is low. Alsodashboards arethe ratings of their teamaspects to assessidentifies instancesinteractive andmembers.attrition risk.where supervisors mayactionable, allowingnot be providingpartners to trigger07 WNS.COMadequate interactionnotifications and alertsdespite highto all relevantengagement by thestakeholders with ateam.single click.

A PRODUCT BY WNSENABLING A COLLABORATIVE PERFORMANCEENGAGEMENT MATRIXI own my performanceand development.§S hare accomplishments, careeraspirations and developmentneeds in real time§S eek feedback and developmentinputs from supervisor§U pload attachments, audioand videoEmployeeavailable with save and printfunctionality§V iew performance activitysummary, supervisor feedback,appraisal ratings, last promotiondetails and historical documents§V iew recognition and learningplans§D ocument goals and reviewaction plans§R eceive and view notifications§P in performance feeds forappraisal discussion document –§V iew talent insights (PeopleAnalytics)I enable performance.by partnering withmy team members§R eview employee goals and actionplansenhanced performance§R ecognize and acknowledge§U pdate employee retention risk,employee performances andtalent plan, accomplishments,contributionsstrengths and accolades§V iew performance feeds updatedby team members, and shareSupervisor§M entor employees to enableperformance feedback anddevelopment inputs§V iew historical documents forteam members§V iew manager talent insights(People Analytics)§R ating submission and ratingreleaseCOPYRIGHT 2018 WNS GLOBAL SERVICES WNS.COM 08

I facilitate theprocess for my teams.§P artner with managers andemployees to drive performancefunctionalities of employee andengagement outcomessupervisor modules [if applicable]§E nable and support employeesand managers to engage moreperformance activity summaryand retention risk§E nable online normalization ofsupervisor, administer goal settingratings to differentiateprocess, trigger ‘no action’performancenotifications, and view status andsummary reports09 WNS.COM§A ctionable dashboards foreffectively§V iew ratings submitted byHR Business Partner§A ccess to all features and§V iew HR talent insights (PeopleAnalytics)

A PRODUCT BY WNSPerformance Engagement Aligned to Business OutcomesEnhanced Employee andHigh EmployeeImproved CollaborationBetter Quality of HRBusiness PerformanceEngagement andBetween Individuals,Business PartneringRetentionTeams and LeadersTalentTurfTM empowersHR partners becomeTMmanagers to focus onThe easy-to-use platform,TalentTurf 's 180-degreetrue facilitators inperformance developmentwith digital and mobilefeedback capabilities allowdriving business goals,and coach employees tofeatures, createspeer-to-peer, peer-to-and provide consultingenhance performanceenthusiasm amongstleader and leader-to-peerskills to help linelevels. This elevates theemployees. Continuousinteractions for amanagers improveorganization's productivity,performancecollaborative approach toengagement levels andclient satisfaction andconversations encourageteam and organizationdelivery outcomes.ultimately revenues.employees to createsuccess. This handshakebetter engagement.can extend from goalData-driven insightssetting to instant feedbackprovide bias-free feedbackon performance andand identification of highcoaching for higherperformers for the rightresponsibilities. Decisionsrewards decisions, leadingon talent pipeline, lateralto higher retention ofcareer development andvalued employees.identification offast-trackers can also bemore accurately made.COPYRIGHT 2018 WNS GLOBAL SERVICES WNS.COM 10