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September 2019EMOTIONAL FOOTPRINT REPORTManaged File Transfer580Reviews10Vendors Evaluated
Managed File Transfer Emotional Footprint ReportTable ofContentsHow to Use the ReportInfo-Tech’s Category Reports provide a comprehensive evaluation of popular products in theManaged File Transfer market. This buyer’s guide is designed to help prospective purchasers makebetter decisions by leveraging the experiences of real users.Emotional Footprint Summary. 6The data in this report is collected from real end users, meticulously verified for veracity,exhaustively analyzed, and visualized in easy to understand charts and graphs. Each product iscompared and contrasted with all other vendors in their category to create a holistic, unbiased viewof the product landscape.Emotional Footprint Details. 8Use this report to determine which product is right for your organization. For highly detailed reportson individual products, see Info-Tech’s Product Scorecard.Emotional Footprint Diamond . 52
Managed File Transfer Emotional Footprint ReportSoftwareDirectoryMANAGED FILE TRANSFERSOFTWARESelecting software can be overwhelming andone of the biggest challenges facingorganizations is understanding themarketplace and identifying all of the availablevendors and products. The Software Directoryis a comprehensive list of all relevant softwarevendors in a particular category. Use this pageto create the right vendor shortlist by exploringall of the options available to yourorganization.Acronis Files CloudAdobe Send & TrackAMPLIFY Managed File TransferASCI ActiveBatchASG - Outbound EnterpriseAspera ConsoleAttachmate Managed File TransferAttunity Manged File TransferBiscom Secure File TransferbTrade TDXchangeCA Automic Dollar UniverseCA NetMasterCitrix ShareFileCornerstone Managed File TransferCoviant Diplomat Managed File TransferCyberArk Inter-Business VaultDataMotion PlatformDirect FTPFlux Managed File TransferGlobalscape Enhanced File TransferGoAnywhere Managed File TransferIBM Managed File TransferIpswitch MOVEit SystemJSCAPE Managed File TransferLiaison AlloyMayTech Global Data TransferMomentum Systems Secure AutoFTPOpenText HighTailOpenText Secure Managed File TransferOracle Managed File TransferPrimeur Enterprise Managed File TransferSafe-T Software-Defined AccessSeeburger Managed File TransferSigniant Manager AgentsSolarWinds Serv-UThru OptiPaaS3
Managed File Transfer Emotional Footprint ReportSoftwareDirectoryTIBCO Managed File TransferVanDyke SecureFXWing FTPMANAGED FILE TRANSFERSOFTWARESelecting software can be overwhelming andone of the biggest challenges facingorganizations is understanding themarketplace and identifying all of the availablevendors and products. The Software Directoryis a comprehensive list of all relevant softwarevendors in a particular category. Use this pageto create the right vendor shortlist by exploringall of the options available to yourorganization.4
Managed File Transfer Emotional Footprint ReportSOFTWARE REVIEWSMANAGED FILETRANSFERSEPTEMBER 14 , 2019Net EmotionalFootprintIBM MFTRELATIONSHIPBUILDERSGlobalscape EFTIpswitch MOVEit SystemAdobe Send & TrackOracle MFTEXD72CONTENDERSRTPOFOVALULEANOTIOEMNote: The ranges of the axes are dynamically adjusted based on minimum andmaximum values in the dataset.VALUEPLAYERSCoviant Diplomat MFTETThe Net Emotional Footprint measures highlevel user sentiment. It aggregates emotionalresponse ratings across 25 provocativequestions, creating a powerful indicator ofoverall user feeling toward the vendor andproduct.ShareFileSolarWinds Serv-UNSoftware pricing can be complicatedand confusing, but knowing if you'regetting business value for the priceyou're paying is not. The Value Indexmetric captures user satisfactionwith their software given the coststhey are paying.GoAnywhere MFT69Value IndexCHAMPIONS93The customer experience with a software vendor will be a complex relationshipthat spans procurement, implementation, service, and support. Picking softwarecan commit you to an extended period with that vendor, and knowing how realusers feel about their service experience is crucial before making thatcommitment. When compared with how fair the price is for the software, youreceive a comprehensive overview of the expected interaction and experience withthe vendor.INMANAGED FILETRANSFERThe Emotional Footprint Diamond illustrates how users view their interactions with their software vendor compared against their perceived cost tovalue of the software. This delivers you an in-depth insight into your potential relationship with the vendor.91EmotionalFootprint DiamondTINTIBCO MFT Outlier Champion5
Emotional Footprint ReportEmotional FootprintSummaryThe Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationshipand product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product. While purchasing decisions shouldn’t be based on emotion, it’s valuable to know what kindof emotional response the vendor you’re considering elicits from their users.-4-3-2NEGATIVERANKVENDORCX SCORENET EMOTIONALFOOTPRINTShareFile8.6 85GoAnywhere MFT8.6 91SolarWinds Serv-U8.6 83IBM MFT8.4 855Globalscape EFT8.2 826Ipswitch MOVEit System8.17Oracle MFT8% - % EMOTIONALFOOTPRINTEMOTIONAL SPECTRUM SCALE-1 1NEUTRAL 2 3 4POSITIVEPOSITIVENET EMOTIONALFOOTPRINT DISTRIBUTIONVALUEINDEXNEGATIVESTRONGESTPOSITIVE EMOTIONS-100 to 19 20 to 39 40 to 59 60 to 79STRONGESTNEGATIVE EMOTIONS 80 to 100NUMBER OFREVIEWS89% Y5%DESPISED5%1191% NEGATIVE92% POSITIVE80TRUSTWORTHY97%RELIABLE96%CHARGES FORPRODUCTENHANCEMENTS7%OVER PROMISED7%783% NEGATIVE86% POSITIVE88INTEGRITY96%HELPS INNOVATE93%OVER PROMISED11%DESPISED11%2888% POSITIVE82RELIABLE94%ENABLESPRODUCTIVITY94%OVER PROMISED9%VENDORFRIENDLYPOLICIES5%1072% NEGATIVE84% ESINCUMBENTSTATUS12%GREEDY12%17 852% NEGATIVE87% ER PROMISED7%518.0 776% NEGATIVE83% %OVER PROMISED17%GREEDY12%78Adobe Send & Track8.0 832% NEGATIVE85% POSITIVE77EFFICIENT97%UNIQUEFEATURES94%OVER PROMISED10%VENDOR'SINTEREST FIRST10%319Coviant Diplomat MFT7.7 7710% NEGATIVE86% IVE18%OVER PROMISED18%1410TIBCO MFT7.3 742% NEGATIVE77% POSITIVE72SAVES TIME91%EFFICIENT91%STAGNANT18%ROADBLOCK TOINNOVATION9%113% NEGATIVE3% NEGATIVEVENDORS WITH INSUFFICIENT DATA6
Emotional Footprint ReportEmotional FootprintSummaryThe Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationshipand product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product. While purchasing decisions shouldn’t be based on emotion, it’s valuable to know what kindof emotional response the vendor you’re considering elicits from their users.EMOTIONAL SPECTRUM SCALE-4-3-2NEGATIVE-1 1NEUTRAL 2 3 4POSITIVE% - % EMOTIONALFOOTPRINTPOSITIVENEGATIVE-100 to 19 20 to 39 40 to 59 60 to 79 80 to 100VENDORS WITH INSUFFICIENT DATA--Acronis Files Cloud9.3 9495% POSITIVE93INCLUDESPRODUCTENHANCEMENTS1% NEGATIVE100%HELPS INNOVATE100%OVER PROMISED14%RESTRICTSPRODUCTIVITY13%8--Direct FTP7.7 756% NEGATIVE81% RATING25%COMMODITYFEATURES25%8--Biscom8.0 8686% POSITIVE75INCLUDESPRODUCTENHANCEMENTS100%HELPS INNOVATE100%OVER PROMISED14%--Flux MFT9.6 99-- NEGATIVE99% 100%6--Wing FTP7.8 76-- NEGATIVE76% POSITIVE80SAVES TIME100%EFFICIENT100%6--CA NetMaster8.1 7482% POSITIVE88RESPECTFUL100%INTEGRITY100%--Liaison Alloy8.5 8888% ESINCUMBENTSTATUS100%1% NEGATIVE8% NEGATIVE-- NEGATIVECHARGES FORPRODUCTENHANCEMENTS17%7ROADBLOCK TOINNOVATION17%657
Managed File Transfer Emotional Footprint ReportEmotional FootprintDetailsThis section digs deeper into the emotional connection between software vendors and users, displaying user responses to a variety of specific “emotional spectrum” scenarios that express dimensionsof the vendor-client relationship and product effectiveness. These scenarios are organized thematically by category. Use this information to understand the details behind each vendor’s Net EmotionalFootprint score, and to target areas of particular interest or concern.EMOTIONAL SPECTRUM SCALE-4-3-2NEGATIVE-1 1NEUTRAL 2 3 4POSITIVE% - % EMOTIONALFOOTPRINTPOSITIVENEGATIVE-100 to 19 20 to 39 40 to 59 60 to 79 80 to 100CATEGORYServiceExperienceGood service matters. The last thing you need isto be disrespected by your software vendor, or toget bogged down by their ineptitude or neglect.This section displays data related to quality andeffectiveness of service, so you can knowwhether you’ll be treated well before and afteryou’ve made the purchase.8
Managed File Transfer Emotional Footprint ReportEmotional FootprintDetailsThis section digs deeper into the emotional connection between software vendors and users, displaying user responses to a variety of specific “emotional spectrum” scenarios that express dimensionsof the vendor-client relationship and product effectiveness. These scenarios are organized thematically by category. Use this information to understand the details behind each vendor’s Net EmotionalFootprint score, and to target areas of particular interest or concern.EMOTIONAL SPECTRUM SCALE-4-3-2NEGATIVE-1 1 2NEUTRAL 3 4POSITIVE% - % EMOTIONALFOOTPRINTPOSITIVENEGATIVE-100 to 19 20 to 39 40 to 59 60 to 79 80 to 100Disrespectful vs. Respectful1GoAnywhere Managed File Tran 962Globalscape Enhanced File Tran 943Adobe Send & Track 934SolarWinds Serv-U 935Citrix ShareFile 886IBM Managed File Transfer 887Ipswitch MOVEit System 888Coviant Diplomat Managed File 849Oracle Managed File Transfer 8410TIBCO Managed File Transfer 82CATEGORY AVERAGE 8978DISTRIBUTION -- 4% 96%REVIEWS17DISTRIBUTION -- 6% 94%REVIEWS31DISTRIBUTION -- 7% 93%REVIEWS28DISTRIBUTION -- 7% 93%REVIEWS119DISTRIBUTION 2% 9% 90%REVIEWS107DISTRIBUTION 1% 10% 89%REVIEWS51DISTRIBUTION 2% 8% 90%REVIEWS-Acronis Files Cloud 100-Direct FTP 75-Biscom Secure File Transfer 86-CA NetMaster 100-Flux Managed File Transfer 100-Wing FTP 83-Liaison Alloy 808DISTRIBUTION -- -- 100%REVIEWS8DISTRIBUTION -- 25% 75%REVIEWS7DISTRIBUTION -- 14% 86%REVIEWS6DISTRIBUTION -- -- 100%REVIEWS6DISTRIBUTION -- -- 100%REVIEWS6DISTRIBUTION -- 17% 83%REVIEWS5DISTRIBUTION -- 20% 80%REVIEWS14DISTRIBUTION 8% -- 92%REVIEWS78DISTRIBUTION 4% 8% 88%REVIEWS11DISTRIBUTION -- 18% 82%REVIEWSDISTRIBUTION 2% 8% 91%9
Managed File Transfer Emotional Footprint ReportEmotional FootprintDetailsThis section digs deeper into the emotional connection between software vendors and users, displaying user responses to a variety of specific “emotional spectrum” scenarios that express dimensionsof the vendor-client relationship and product effectiveness. These scenarios are organized thematically by category. Use this information to understand the details behind each vendor’s Net EmotionalFootprint score, and to target areas of particular interest or concern.EMOTIONAL SPECTRUM SCALE-4-3-2NEGATIVE-1 1 2NEUTRAL 3 4POSITIVE% - % EMOTIONALFOOTPRINTPOSITIVENEGATIVE-100 to 19 20 to 39 40 to 59 60 to 79 80 to 100Bureaucratic vs. Efficient1Adobe Send & Track 972Globalscape Enhanced File Tran 943GoAnywhere Managed File Tran 934Coviant Diplomat Managed File 925Citrix ShareFile 916TIBCO Managed File Transfer 917IBM Managed File Transfer 878Ipswitch MOVEit System 869SolarWinds Serv-U 8510Oracle Managed File Transfer 83CATEGORY AVERAGE 8931DISTRIBUTION -- 3% 97%REVIEWS17DISTRIBUTION -- 6% 94%REVIEWS78DISTRIBUTION -- 7% 93%REVIEWS14DISTRIBUTION -- 8% 92%REVIEWS119DISTRIBUTION 2% 5% 93%REVIEWS11DISTRIBUTION -- 9% 91%REVIEWS107DISTRIBUTION 3% 7% 90%REVIEWS-Acronis Files Cloud 88-Direct FTP 88-Biscom Secure File Transfer 100-Flux Managed File Transfer 100-Wing FTP 100-CA NetMaster 83-Liaison Alloy 808DISTRIBUTION -- 13% 88%REVIEWS8DISTRIBUTION -- 13% 88%REVIEWS7DISTRIBUTION -- -- 100%REVIEWS6DISTRIBUTION -- -- 100%REVIEWS6DISTRIBUTION -- -- 100%REVIEWS6DISTRIBUTION -- 17% 83%REVIEWS5DISTRIBUTION -- 20% 80%REVIEWS51DISTRIBUTION 4% 6% 90%REVIEWS28DISTRIBUTION -- 15% 85%REVIEWS78DISTRIBUTION 5% 6% 88%REVIEWSDISTRIBUTION 2% 7% 91%10
Managed File Transfer Emotional Footprint ReportEmotional FootprintDetailsThis section digs deeper into the emotional connection between software vendors and users, displaying user responses to a variety of specific “emotional spectrum” scenarios that express dimensionsof the vendor-client relationship and product effectiveness. These scenarios are organized thematically by category. Use this information to understand the details behind each vendor’s Net EmotionalFootprint score, and to target areas of particular interest or concern.EMOTIONAL SPECTRUM SCALE-4-3-2NEGATIVE-1 1 2NEUTRAL 3 4POSITIVE% - % EMOTIONALFOOTPRINTPOSITIVENEGATIVE-100 to 19 20 to 39 40 to 59 60 to 79 80 to 100Neglectful vs. Caring1Globalscape Enhanced File Tran 942GoAnywhere Managed File Tran 943Adobe Send & Track 834Citrix ShareFile 835Ipswitch MOVEit System 826TIBCO Managed File Transfer 827SolarWinds Serv-U 818IBM Managed File Transfer 809Oracle Managed File Transfer 6910Coviant Diplomat Managed File 66CATEGORY AVERAGE 8217DISTRIBUTION -- 6% 94%REVIEWS78DISTRIBUTION -- 6% 94%REVIEWS31DISTRIBUTION -- 17% 83%REVIEWS119DISTRIBUTION 4% 9% 87%REVIEWS51DISTRIBUTION -- 18% 82%REVIEWS11DISTRIBUTION -- 18% 82%REVIEWS28DISTRIBUTION 4% 11% 85%REVIEWS-Acronis Files Cloud 100-Direct FTP 75-Biscom Secure File Transfer 86-Flux Managed File Transfer 100-CA NetMaster 66-Wing FTP 50-Liaison Alloy 1008DISTRIBUTION -- -- 100%REVIEWS8DISTRIBUTION -- 25% 75%REVIEWS7DISTRIBUTION -- 14% 86%REVIEWS6DISTRIBUTION -- -- 100%REVIEWS6DISTRIBUTION 17% -- 83%REVIEWS6DISTRIBUTION -- 50% 50%REVIEWS5DISTRIBUTION -- -- 100%REVIEWS107DISTRIBUTION 4% 12% 84%REVIEWS78DISTRIBUTION 8% 16% 77%REVIEWS14DISTRIBUTION 17% -- 83%REVIEWSDISTRIBUTION 3% 11% 85%11
Managed File Transfer Emotional Footprint ReportEmotional FootprintDetailsThis section digs deeper into the emotional connection between software vendors and users, displaying user responses to a variety of specific “emotional spectrum” scenarios that express dimensionsof the vendor-client relationship and product effectiveness. These scenarios are organized thematically by category. Use this information to understand the details behind each vendor’s Net EmotionalFootprint score, and to target areas of particular interest or concern.EMOTIONAL SPECTRUM SCALE-4-3-2NEGATIVE-1 1 2NEUTRAL 3 4POSITIVE% - % EMOTIONALFOOTPRINTPOSITIVENEGATIVE-100 to 19 20 to 39 40 to 59 60 to 79 80 to 100Frustrating vs. Effective1Globalscape Enhanced File Tran 1002GoAnywhere Managed File Tran 953Adobe Send & Track 904Citrix ShareFile 885IBM Managed File Transfer 856Coviant Diplomat Managed File 847Ipswitch MOVEit System 848Oracle Managed File Transfer 839TIBCO Managed File Transfer 8210SolarWinds Serv-UCATEGORY AVERAGE 81 8717DISTRIBUTION -- -- 100%REVIEWS78DISTRIBUTION 1% 3% 96%REVIEWS31DISTRIBUTION -- 10% 90%REVIEWS119DISTRIBUTION 3% 5% 91%REVIEWS107DISTRIBUTION 4% 7% 89%REVIEWS14DISTRIBUTION 8% -- 92%REVIEWS51DISTRIBUTION 4% 8% 88%REVIEWS-Acronis Files Cloud 100-Direct FTP 50-Biscom Secure File Transfer 100-Flux Managed File Transfer 100-Wing FTP 83-CA NetMaster 66-Liaison Alloy 1008DISTRIBUTION -- -- 100%REVIEWS8DISTRIBUTION 25% -- 75%REVIEWS7DISTRIBUTION -- -- 100%REVIEWS6DISTRIBUTION -- -- 100%REVIEWS6DISTRIBUTION -- 17% 83%REVIEWS6DISTRIBUTION 17% -- 83%REVIEWS5DISTRIBUTION -- -- 100%REVIEWS78DISTRIBUTION 3% 12% 86%REVIEWS11DISTRIBUTION -- 18% 82%REVIEWS28DISTRIBUTION 4% 11% 85%REVIEWSDISTRIBUTION 3% 7% 90%12
Managed File Transfer Emotional Footprint ReportEmotional FootprintDetailsThis section digs deeper into the emotional connection between software vendors and users, displaying user responses to a variety of specific “emotional spectrum” scenarios that express dimensionsof the vendor-client relationship and product effectiveness. These scenarios are organized thematically by category. Use this information to understand the details behind each vendor’s Net EmotionalFootprint score, and to target areas of particular interest or concern.EMOTIONAL SPECTRUM SCALE-4-3-2NEGATIVE-1 1 2NEUTRAL 3 4POSITIVE% - % EMOTIONALFOOTPRINTPOSITIVENEGATIVE-100 to 19 20 to 39 40 to 59 60 to 79 80 to 100Wastes Time vs. Saves Time1Globalscape Enhanced File Tran 942GoAnywhere Managed File Tran 913TIBCO Managed File Transfer 914SolarWinds Serv-U 895Citrix ShareFile 876IBM Managed File Transfer 877Ipswitch MOVEit System 868Adobe Send & Track 849Coviant Diplomat Managed File 8410Oracle Managed File Transfer 79CATEGORY AVERAGE 8617DISTRIBUTION -- 6% 94%REVIEWS78DISTRIBUTION 1% 7% 92%REVIEWS11DISTRIBUTION -- 9% 91%REVIEWS28DISTRIBUTION 4% 4% 93%REVIEWS119DISTRIBUTION 2% 9% 89%REVIEWS107DISTRIBUTION 3% 7% 90%REVIEWS51DISTRIBUTION 2% 10% 88%REVIEWS-Acronis Files Cloud 100-Direct FTP 62-Biscom Secure File Transfer 100-Flux Managed File Transfer 100-Wing FTP 100-CA NetMaster 83-Liaison Alloy 808DISTRIBUTION -- -- 100%REVIEWS8DISTRIBUTION 13% 13% 75%REVIEWS7DISTRIBUTION -- -- 100%REVIEWS6DISTRIBUTION -- -- 100%REVIEWS6DISTRIBUTION -- -- 100%REVIEWS6DISTRIBUTION -- 17% 83%REVIEWS5DISTRIBUTION -- 20% 80%REVIEWS31DISTRIBUTION 3% 10% 87%REVIEWS14DISTRIBUTION 8% -- 92%REVIEWS78DISTRIBUTION 5% 10% 84%REVIEWSDISTRIBUTION 3% 8% 89%13
Managed File Transfer Emotional Footprint ReportEmotional FootprintDetailsThis section digs deeper into the emotional connection between software vendors and users, displaying user responses to a variety of specific “emotional spectrum” scenarios that express dimensionsof the vendor-client relationship and product effectiveness. These scenarios are organized thematically by category. Use this information to understand the details behind each vendor’s Net EmotionalFootprint score, and to target areas of particular interest or concern.EMOTIONAL SPECTRUM SCALE-4-3-2NEGATIVE-1 1NEUTRAL 2 3 4POSITIVE% - % EMOTIONALFOOTPRINTPOSITIVENEGATIVE-100 to 19 20 to 39 40 to 59 60 to 79 80 to 100CATEGORYConflictResolutionDisagreements are inevitable, but knowing yourvendor will handle them reasonably, fairly, andamiably can give you peace of mind. Use thedata in this section to understand which vendorswill behave professionally when conflict arises.14
Managed File Transfer Emotional Footprint ReportEmotional FootprintDetailsThis section digs deeper into the emotional connection between software vendors and users, displaying user responses to a variety of specific “emotional spectrum” scenarios that express dimensionsof the vendor-client relationship and product effectiveness. These scenarios are organized thematically by category. Use this information to understand the details behind each vendor’s Net EmotionalFootprint score, and to target areas of particular interest or concern.EMOTIONAL SPECTRUM SCALE-4-3-2NEGATIVE-1 1 2NEUTRAL 3 4POSITIVE% - % EMOTIONALFOOTPRINTPOSITIVENEGATIVE-100 to 19 20 to 39 40 to 59 60 to 79 80 to 100Lack Of Integrity vs. Integrity1Globalscape Enhanced File Tran 1002SolarWinds Serv-U 963GoAnywhere Managed File Tran 944Ipswitch MOVEit System 945Adobe Send & Track 906IBM Managed File Transfer 867Citrix ShareFile 838Coviant Diplomat Managed File 829TIBCO Managed File Transfer 8210Oracle Managed File Transfer 77CATEGORY AVERAGE 8717DISTRIBUTION -- -- 100%REVIEWS28DISTRIBUTION -- 4% 96%REVIEWS78DISTRIBUTION -- 6% 94%REVIEWS51DISTRIBUTION -- 6% 94%REVIEWS31DISTRIBUTION -- 10% 90%REVIEWS107DISTRIBUTION 1% 12% 87%REVIEWS119DISTRIBUTION 4% 9% 87%REVIEWS-Acronis Files Cloud 100-Direct FTP 100-Biscom Secure File Transfer-CA NetMaster 100-Flux Managed File Transfer 100-Wing FTP 50-Liaison Alloy 100 718DISTRIBUTION -- -- 100%REVIEWS8DISTRIBUTION -- -- 100%REVIEWS7DISTRIBUTION -- 29% 71%REVIEWS6DISTRIBUTION -- -- 100%REVIEWS6DISTRIBUTION -- -- 100%REVIEWS6DISTRIBUTION -- 50% 50%REVIEWS5DISTRIBUTION -- -- 100%REVIEWS14DISTRIBUTION 9% -- 91%REVIEWS11DISTRIBUTION -- 18% 82%REVIEWS78DISTRIBUTION 5% 13% 82%REVIEWSDISTRIBUTION 2% 9% 89%15
Managed File Transfer Emotional Footprint ReportEmotional FootprintDetailsThis section digs deeper into the emotional connection between software vendors and users, displaying user responses to a variety of specific “emotional spectrum” scenarios that express dimensionsof the vendor-client relationship and product effectiveness. These scenarios are organized thematically by category. Use this information to understand the details behind each vendor’s Net EmotionalFootprint score, and to target areas of particular interest or concern.EMOTIONAL SPECTRUM SCALE-4-3-2NEGATIVE-1 1 2NEUTRAL 3 4POSITIVE% - % EMOTIONALFOOTPRINTPOSITIVENEGATIVE-100 to 19 20 to 39 40 to 59 60 to 79 80 to 100Vendor Friendly Policies vs. Client Friendly Policies1Globalscape Enhanced File Tran 942GoAnywhere Managed File Tran 933SolarWinds Serv-U 934Citrix ShareFile 855Adobe Send & Track 846Ipswitch MOVEit System 847Coviant Diplomat Managed File 828IBM Managed File Transfer 819Oracle Managed File Transfer 7410TIBCO Managed File Transfer 64CATEGORY AVERAGE 8417DISTRIBUTION -- 6% 94%REVIEWS78DISTRIBUTION 2% 3% 95%REVIEWS28DISTRIBUTION -- 7% 93%REVIEWS119DISTRIBUTION 3% 9% 88%REVIEWS31DISTRIBUTION 3% 10% 87%REVIEWS51DISTRIBUTION 4% 8% 88%REVIEWS14DISTRIBUTION 9% -- 91%REVIEWS-Acronis Files Cloud 88-Direct FTP 50-Biscom Secure File Transfer 86-CA NetMaster 100-Flux Managed File Transfer 100-Wing FTP 83-Liaison Alloy 1008DISTRIBUTION -- 13% 88%REVIEWS8DISTRIBUTION 17% 17% 67%REVIEWS7DISTRIBUTION -- 14% 86%REVIEWS6DISTRIBUTION -- -- 100%REVIEWS6DISTRIBUTION -- -- 100%REVIEWS6DISTRIBUTION -- 17% 83%REVIEWS5DISTRIBUTION -- -- 100%REVIEWS107DISTRIBUTION 5% 9% 86%REVIEWS78DISTRIBUTION 9% 8% 83%REVIEWS11DISTRIBUTION 9% 18% 73%REVIEWSDISTRIBUTION 4% 8% 88%16
Managed File Transfer Emotional Footprint ReportEmotional FootprintDetailsThis section digs deeper into the emotional connection between software vendors and users, displaying user responses to a variety of specific “emotional spectrum” scenarios that express dimensionsof the vendor-client relationship and product effectiveness. These scenarios are organized thematically by category. Use this information to understand the details behind each vendor’s Net EmotionalFootprint score, and to target areas of particular interest or concern.EMOTIONAL SPECTRUM SCALE-4-3-2NEGATIVE-1 1 2NEUTRAL 3 4POSITIVE% - % EMOTIONALFOOTPRINTPOSITIVENEGATIVE-100 to 19 20 to 39 40 to 59 60 to 79 80 to 100Selfish vs. Altruistic1GoAnywhere Managed File Tran 952IBM Managed File Transfer 823Adobe Send & Track 814Citrix ShareFile 795Ipswitch MOVEit System 786Coviant Diplomat Managed File 737Globalscape Enhanced File Tran 718SolarWinds Serv-U 709Oracle Managed File Transfer 6210TIBCO Managed File Transfer 55CATEGORY AVERAGE 7878DISTRIBUTION -- 5% 95%REVIEWS107DISTRIBUTION 3% 12% 85%REVIEWS31DISTRIBUTION 6% 6% 87%REVIEWS119DISTRIBUTION 5% 10% 84%REVIEWS51DISTRIBUTION -- 22% 78%REVIEWS14DISTRIBUTION 9% 9% 82%REVIEWS17DISTRIBUTION -- 29% 71%REVIEWS-Acronis Files Cloud 100-Direct FTP 100-Biscom Secure File Transfer 86-Flux Managed File Transfer 100-CA NetMaster 50-Wing FTP 50-Liaison Alloy 608DISTRIBUTION -- -- 100%REVIEWS8DISTRIBUTION -- -- 100%REVIEWS7DISTRIBUTION -- 14% 86%REVIEWS6DISTRIBUTION -- -- 100%REVIEWS6DISTRIBUTION -- 50% 50%REVIEWS6DISTRIBUTION -- 50% 50%REVIEWS5DISTRIBUTION -- 40% 60%REVIEWS28DISTRIBUTION 4% 22% 74%REVIEWS78DISTRIBUTION 9% 20% 71%REVIEWS11DISTRIBUTION -- 45% 55%REVIEWSDISTRIBUTION 4% 14% 82%17
Managed File Transfer Emotional Footprint ReportEmotional FootprintDetailsThis section digs deeper into the emotional connection between software vendors and users, displaying user responses to a variety of specific “emotional spectrum” scenarios that express dimensionsof the vendor-client relationship and product effectiveness. These scenarios are organized thematically by category. Use this information to understand the details behind each vendor’s Net EmotionalFootprint score, and to target areas of particular interest or concern.EMOTIONAL SPECTRUM SCALE-4-3-2NEGATIVE-1 1 2NEUTRAL 3 4POSITIVE% - % EMOTIONALFOOTPRINTPOSITIVENEGATIVE-100 to 19 20 to 39 40 to 59 60 to 79 80 to 100Big Fat Liars vs. Trustworthy1Globalscape Enhanced File Tran 1002GoAnywhere Managed File Tran 973Ipswitch MOVEit System 924Adobe Send & Track 875Citrix ShareFile 876IBM Managed File Transfer 877SolarWinds Serv-U 858Coviant Diplomat Managed File 829TIBCO Managed File Transfer 8210Oracle Managed File Transfer 81CATEGORY AVERAGE 8817DISTRIBUTION -- -- 100%REVIEWS78DISTRIBUTION -- 3% 97%REVIEWS51DISTRIBUTION -- 8% 92%REVIEWS31DISTRIBUTION -- 13% 87%REVIEWS119DISTRIBUTION 3% 8% 90%REVIEWS107DISTRIBUTION 3% 8% 90%REVIEWS28DISTRIBUTION 4% 7% 89%REVIEWS-Acronis Files Cloud 100-Direct FTP 66-Biscom Secure File Transfer 100-Flux Managed File Transfer 100-Wing FTP 100-CA NetMaster 66-Liaison Alloy 808DISTRIBUTION -- -- 100%REVIEWS8DISTRIBUTION 17% -- 83%REVIEWS7DISTRIBUTION -- -- 100%REVIEWS6DISTRIBUTION -- -- 100%REVIEWS6DISTRIBUTION -- -- 100%REVIEWS6DISTRIBUTION 17% -- 83%REVIEWS5DISTRIBUTION -- 20% 80%REVIEWS14DISTRIBUTION 9% -- 91%REVIEWS11DISTRIBUTION -- 18% 82%REVIEWS78DISTRIBUTION 5% 9% 86%REVIEWSDISTRIBUTION 2% 7% 90%18
Managed File Transfer Emotional Footprint ReportEmotional FootprintDetailsThis section digs deeper into the emotional connection between software vendors and users, displaying user responses to a variety of specific “emotional spectrum” scenarios that express dimensionsof the vendor-client relationship and product effectiveness. These scenarios are organized thematically by category. Use this information to understand the details behind each vendor’s Net EmotionalFootprint score, and to target areas of particular interest or concern.EMOTIONAL SPECTRUM SCALE-4-3-2NEGATIVE-1 1 2NEUTRAL 3 4POSITIVE% - % EMOTIONALFOOTPRINTPOSITIVENEGATIVE-100 to 19 20 to 39 40 to 59 60 to 79 80 to 100Unfair vs. Fair1Globalscape Enhanced File Tran 1002GoAnywhere Managed File Tran 943Ipswitch MOVEit System 944SolarWinds Serv-U 935IBM Managed File Transfer 916Adobe Send & Track 907Citrix ShareFile 908Coviant Diplomat Managed File 829TIBCO Managed File Transfer 8210Oracle Managed File Transfer 80CATEGORY AVERAGE 9017DISTRIBUTION -- -- 100%REVIEWS78DISTRIBUTION -- 6% 94%REVIEWS51DISTRIBUTION -- 6% 94%REVIEWS28DISTRIBUTION -- 7% 93%REVIEWS107DISTRIBUTION 2% 5% 93%REVIEWS31DISTRIBUTION -- 10% 90%REVIEWS119DISTRIBUTION 1% 8% 91%REVIEWS-Acronis Files Cloud 100-Direct FTP 100-Biscom Secure File Transfer 86-CA NetMaster 100-Flux Managed File Transfer 100-Wing FTP 67-Liaison Alloy 808DISTRIBUTION -- -- 100%REVIEWS8DISTRIBUTION -- -- 100%REVIEWS7DISTRIBUTION -- 14% 86%REVIEWS6DISTRIBUTION -- -- 100%REVIEWS6DISTRIBUTION -- -- 100%REVIEWS6DISTRIBUTION -- 33% 67%REVIEWS5DISTRIBUTION -- 20% 80%REVIEWS14DISTRIBUTION 9% -- 91%REVIEWS11DISTRIBUTION -- 18% 82%REVIEWS78DISTRIBUTION 4% 12% 84%REVIEWSDISTRIBUTION 1% 7% 91%19
Managed File Transfer Emotional Footprint ReportEmotional FootprintDetailsThis section digs deeper into the emotional connection between software vendors and users, displaying user responses to a variety of specific “emotional spectrum” scenarios that express dimensionsof the vendor-client relationship and product effectiveness. These scenarios are organized thematically by category. Use this information to understand the details behind each vendor’s Net EmotionalFootprint score, and to target areas of particular interest or concern.EMOTIONAL SPECTRUM SCALE-4-3-2NEGATIVE-1 1NEUTRAL 2 3 4POSITIVE% - % EMOTIONALFOOTPRINTPOSITIVENEGATIVE-100 to 19 20 to 39 40 to 59 60 to 79 80 to 100CATEGORYNegotiation andContractNegotiation doesn’t have to be adversarial. Bothparties are always looking to get the best deal,but finding a vendor who will work with yourather than against makes it more likely you’llboth be happy with the results. Use the data inthis section to determine which vendors willnegotiate pleasantly and in good faith.20
Managed File Transfer Emotional Footprint ReportEmotional FootprintDetailsThis section digs deeper into the emotional connection between software vendors and users, displaying user responses to a variety of specific “emotional spectrum” scenarios that express dimensionsof the vendor-client relationship and product effectiveness. These scenarios are organized thematically by category. Use this information to understand the details behind each vendor’s Net EmotionalFootprint score, and to target areas of particular interest or concern.EMOTIONAL SPECTRUM SCALE-4-3-2NEGATIVE-1 1 2NEUTRAL 3 4POSITIVE% - % EMOTIONALFOOTPRINTPOSITIVENEGATIVE-100 to 19 20 to 39 40 to 59 60 to 79 80 to 100Greedy vs. Generous1GoAnywhere Managed File Tran 842IBM Managed File Transfer 813Citrix ShareFile 804SolarWinds Serv-U 785Adobe Send & Track 736Coviant Diplomat Managed File 737Ipswitch MOVEit System 698Oracle Managed File Transfer 669TIBCO Managed File Transfer 5510Globalscape Enhanced File Tran 53CATEGORY AVERAGE 7578DISTRIBUTION 3% 10% 87%REVIEWS107DISTRIBUTION 4% 11% 85%REVIEWS119DISTRIBUTION 5% 10% 85%REVIEWS28DISTRIBUTION 7% 7% 85%REVIEWS31DISTRIBUTION 3% 21% 76%REVIEWS14DISTRIBUTION 9% 9% 82%REVIEWS51DISTRIBUTION 9% 13% 78%REVIEWS-A
- Biscom Secure File Transfer 86 7 REVIEWS - CA NetMaster 100 6 REVIEWS - Flux Managed File Transfer 100 6 REVIEWS - Wing FTP 83 6 REVIEWS - Liaison Alloy 80 5 REVIEWS Emotional Footprint Details This section digs deeper into the emotional connection between software vendors and users, displaying user responses to a variety of specific .
