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TP 12295 EFlightAttendantManualStandard

TP 12295 E

Flight Attendant Manual StandardOWNER'S NAME:ADDRESS:TELEPHONE NUMBER:TP 12295E

FLIGHT ATTENDANT MANUAL STANDARDTP 12295 ECONTENTSRECORD OF REVISIONS .LIST OF EFFECTIVE PAGES .INTRODUCTION .iiivviiPART ASection 1 - Safety Procedures . 1 - 1Section 2 - Emergency Procedures. 2 - 1Section 3 - Aircraft Specific . 3 - 1Section 4 - Security Procedures . 4 - 1Section 5 - Safety and Emergency Equipment . 5 - 1Section 6 - First Aid . 6 - 1PART BCompany / Departmental Organization . B - 3Section 1 - Safety Procedures . B - 3Section 2 - Emergency Procedures. B - 4Section 3 - Aircraft Specific . B - 4Revision:Two-April1,1996i

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FLIGHT ATTENDANT MANUAL STANDARD12295ERECORD OF REVISIONSTPIssued To:Instructions:Follow instructions on cover sheet with issued revision.Enter REVISION DATE as displayed on bottom of revised page(s).Enter your INITIALS following insertion and review.Questions or comments should be brought to the attention of your Regional Cabin SafetyInspector.RevisionRevision DateInitialsTCORIGINAL ISSUE01June 1, 1995TC02April 1, 1996TC03January 31, 1996iii

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FLIGHT ATTENDANT MANUAL STANDARDLIST OF EFFECTIVE PAGESTP 12295ELIST OF EFFECTIVE PAGESINTRODUCTIONiiiiiiivvviviiviiiSECTION 3 - PART A - Aircraft SpecificApril 1, 1996April 1, 1996April 1, 1996April 1, 1996January 31, 2000January 31, 2000April 1, 1996April 1, 1996Page 3-1Page 3-2Page 3-3Page 3-4Page 3-5Page 3-6SECTION 4 - PART A - Security ProceduresPage 4-1Page 4-2Page 4-3Page 4-4SECTION 1 - PART A - Safety ProceduresPage 1-1Page 1-2Page 1-3Page 1-4Page 1-5Page 1-6Page 1-7Page 1-8Page 1-9Page 1-10Page 1-11Page 1-12April 1, 1996April 1, 1996April 1, 1996April 1, 1996April 1, 1996April 1, 1996April 1, 1996April 1, 1996April 1, 1996April 1, 1996April 1, 1996April 1, 1996April 1, 1996April 1, 1996April 1, 1996April 1, 1996April 1, 1996April 1, 1996April 1, 1996April 1, 1996Revision:ThreeApril 1, 1996April 1, 1996April 1, 1996April 1, 1996SECTION 5 - PART A - Emergency EquipmentPage 5-1Page 5-2Page 5-3Page 5-4April 1, 1996April 1, 1996April 1, 1996April 1, 1996SECTION 6 - PART A - First AidSECTION 2 - PART A - Emergency ProceduresPage 2-1Page 2-2Page 2-3Page 2-4Page 2-5Page 2-6Page 2-7Page 2-8April 1, 1996April 1, 1996April 1, 1996April 1, 1996April 1, 1996April 1, 1996Page 6-1Page 6-2Page 6-3Page 6-4January 31, 2000January 31, 2000January 31, 2000January 31, 2000Flight Attendant Manual Standard - PART BB-1B-2B-3B-4B-5B-6-JanuaryApril 1, 1996April 1, 1996April 1, 1996April 1, 1996April 1, 1996April 1, 199631,2000v

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FLIGHT ATTENDANT MANUAL STANDARDTP 12295EINTRODUCTIONThe Flight Attendant Manual Standard itemizes the minimum standards for content which an air operatormust include in the publication of a flight attendant manual. When developing a flight attendant manualfor regulatory approval, the air operator must extract the components from the standard which areapplicable to their operation.APPLICATIONThe Flight Attendant Manual Standard is divided into two parts:PART AThis part establishes the safety and emergency procedures information which must be contained in theflight attendant manual; issued to each flight attendant; readily available for reference during flight; and isapproved by Transport Canada.PART BThis part establishes additional information which is not required to be readily available for referenceduring flight. It must be issued to each flight attendant; does not require approval; and is audited byTransport Canada.Notwithstanding the above an air operator may choose to issue both parts in one publication.Each part shall be kept up-to-date by the flight attendant and contain at least the following:(1)(2)(3)(4)(5)(6)(7)a table of contentsa list of effective pagesamending proceduresamendment control pagepreamblethe date of the last amendment to each page specified on that page.a reference to each applicable regulatory requirementNote: Optional items, guidance information, recommended practices, explanations and other informationitems will be italicized and where practicable, shown in an enclosed box. These items do not form partof the standard, but provide additional information for the assistance of users of this standard.Information published in an air operator’s Flight Attendant Manual may be organized in a different orderthan that presented in this Standard, however, the air operator must provide a detailed index/crossreference.Revision:Two-Aprilvii1,1996

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FLIGHT ATTENDANT MANUAL STANDARDPART A - SECTION ONESAFETY PROCEDURESTP 12295 E

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FLIGHT ATTENDANT MANUAL STANDARDSection 1 – SAFETY PROCEDURESTP 12295 EPART ASection 1SAFETY PROCEDURESDue to the number of topics under the general heading "Safety Procedures", aCHRONOLOGICAL and ALPHABETICAL index has been included in this section.CHRONOLOGICAL INDEXTransport Canada . 5Crew Member Responsibility. 5Flight Attendant Responsibility . 5Flight Attendant Manual . 5Flight Attendant Consumption of Alcohol/Medication/Drugs . 5Flight Deck . 5Admittance to the Flight Deck . 5Sterile Flight Deck . 5Flight Deck Service . 5Security Pass . 6Crew Complement . 6Crew Pre-Flight Safety Briefings . 6Pre-Flight Serviceability Checks of Safety and Emergency Equipment . 6Special Needs Passengers . 6Passenger Safety Announcements . 7Carriage of Guide and Service Animal(s) . 7Carriage of Animals in the Cabin. 7Child Restraint Systems . 8Infant Seating . 8Exit Row Seating . 8Prisoners/Escorts . 8Cabin Supervision . 8Carriage of Weapons . 8Passenger Head Count/Weight and Balance. 8Door Procedures/Signals (Normal Operation) . 8Inoperative Doors . 8Ground Service . 8Duties Prior to/During Pushback/Taxi/Preparation for Take-off . 9Pre-Take-off/Pre-Landing Checks . 9Passenger Medical Oxygen . 9Seat Belts/No Smoking Signs . 9Seat Belts . 9Smoking . 9Use of Portable Electronic Devices . 9Turbulence . 10Cabin/Galley Secure - Prior to Take-off/Landing . 10Revision: Two - April 1, 1996Page 1-1

FLIGHT ATTENDANT MANUAL STANDARDSection 1 – SAFETY PROCEDURESTP 12295 EPART ASignals - Take-off/Landing Imminent . 9Silent Review . 10Flight Attendant Seats/Stations . 10Unserviceable Flight Attendant Seat . 10Cabin Baggage . 10Cargo in Passenger Seats/Cabin . 10Galley/Service Equipment . 10Duties After Landing - Taxi-in . 11Fuelling with Passengers on Board . 11Cabin Checks/Lavatory Checks - During Flight . 11Liquor Laws . 11Unruly, Unmanageable and Impaired Passengers . 11Transportation of Dangerous Goods in Cabin . 11Flight Attendant Safety Responsibilities/Duties . 11Incident Reporting . 11Aircraft Surface Contamination Procedures . 12Apron Safety Procedures . 12Workplace Hazardous Materials Information System . 12Announcements - General . 12Rejected (Aborted) Take-off . 12Missed Approach. 12Revision: Two - April 1, 1996Page 1-2

FLIGHT ATTENDANT MANUAL STANDARDSection 1 – SAFETY PROCEDURESTP 12295 EPART AALPHABETICAL INDEXAdmittance to the Flight Deck . 5Aircraft Surface Contamination Procedures . 12Announcements - General . 12Apron Safety Procedures . 12Cabin Supervision . 8Cabin Checks/Lavatory Checks - During Flight . 11Cabin Baggage . 10Cabin/Galley Secure - Prior to Take-off/Landing . 10Cargo in Passenger Seats/Cabin . 10Carriage of Animals in the Cabin. 7Carriage of Guide and Service Animal(s) . 7Carriage of Weapons . 8Child Restraint Systems . 8Crew Pre-Flight Safety Briefings . 6Crew Member Responsibility. 5Crew Complement . 6Door Procedures/Signals (Normal Operation) . 8Duties After Landing - Taxi-in . 11Duties Prior to/During Pushback/Taxi/Preparation for Take-off . 9Exit Row Seating .8Flight Deck . 5Flight Attendant Consumption of Alcohol/Medication/Drugs . 5Flight Attendant Manual . 5Flight Attendant Responsibility . 5Flight Deck Service . 5Flight Attendant Safety Responsibilities/Duties . 11Flight Attendant Seats/Stations . 10Fuelling with Passengers on Board . 11Galley/Service Equipment . 10Ground Service . 8Incident Reporting . 11Infant Seating . 8Inoperative Doors . 8Liquor Laws . 11Missed Approach. 12Revision: Two - April 1, 1996Page 1-3

FLIGHT ATTENDANT MANUAL STANDARDSection 1 – SAFETY PROCEDURESTP 12295 EPART APassenger Medical Oxygen .Passenger Head Count/Weight and Balance.Passenger Safety Announcements .Pre-Flight Serviceability Checks of Safety and Emergency Equipment .Pre-Take-off/Pre-Landing Checks .Prisoners/Escorts .987698Rejected (Aborted) Take-off . 12Seat Belts/No Smoking Signs . 9Seat Belts . 9Security Pass . 6Signals - Take-off/Landing Imminent . 9Silent Review . 10Smoking . 9Special Needs Passengers . 6Sterile Flight Deck . 5Transport Canada . 5Transportation of Dangerous Goods in Cabin . 11Turbulence . 10Unruly, Unmanageable and Impaired Passengers . 11Unserviceable Flight Attendant Seat . 10Use of Portable Electronic Devices . 9Workplace Hazardous Materials Information System . 12Revision: Two - April 1, 1996Page 1-4

FLIGHT ATTENDANT MANUAL STANDARDSection 1 – SAFETY PROCEDURESTP 12295 EPART A1A.0Transport CanadaRoles/functions of InspectorsInspector identificationAir operator procedures - carriage of InspectorsAuthority of Inspectors1A.1Crew Member Responsibility - to follow and enforce company policies/procedures andregulatory requirements.1A.2Flight Attendant Responsibility - to communicate any on board safety concerns they may haveor that may be communicated to them by a passenger to the Captain.1A.3Flight Attendant ManualRevision proceduresAir operator procedures re: accessibilityResponsibility to update personal copy(s) of manual(s)1A.4Flight Attendant Consumption of Alcohol/Medication/Drugs - air operator policy1A.5Flight DeckAuthority of the pilot in commandChain of command while on dutySafe communication practices with the flight deck1A.6Admittance to the Flight DeckPilot in command's authority for admittance to the flight deckPolicies and procedures regarding admittance to flight deck and occupancy of flight deckseats1A.7Sterile Flight DeckDefinitionPhases of flightEmergency communication during these periods1A.8Flight Deck ServiceSafety guidelinesProcedures re: crew mealsRevision: Two - April 1, 1996Page 1-5

FLIGHT ATTENDANT MANUAL STANDARDSection 1 – SAFETY PROCEDURES1A.9TP 12295 EPART ASecurity PassTransport Canada issued security pass - policies/procedures regarding use/wearing ofthe cardProcedures - lost security pass1A.10 Crew ComplementMinimum cabin crew - each aircraft typeCrew position assignment priorities, each aircraft typeOperations Specification - "Exceptional Circumstances"1A.11 Crew Pre-Flight Safety BriefingsProcedures re:- when and by whom to be conducted- content and format1A.12 Pre-Flight Serviceability Checks of Safety and Emergency EquipmentWhen checks are completed- change of crew- change of aircraft- continuous duty periods with crew rest between operationsHow/who to perform checks- associated paperwork/checklistsWhat to do if equipment is:- unserviceable- missing- replaced1A.13 Special Needs PassengersDefinition and description of passengers deemed "Special Needs Passengers"Restrictions in numbers to be carried - each aircraft typeSeating restrictionsProcedures re: special briefing prior to departure to meet the particular requirements ofeach individual special needs passenger - include content and methodologySeat back recline proceduresCarriage of: stretcher(s), incubator(s) - proceduresRevision: Two - April 1, 1996Page 1-6