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November 2021EMOTIONAL FOOTPRINT REPORTEmail Backup186Reviews12Products Included
Email Backup Emotional Footprint ReportTable ofContentsHow to Use the ReportInfo-Tech’s Category Reports provide a comprehensive evaluation of popular products in the EmailBackup market. This buyer’s guide is designed to help prospective purchasers make betterdecisions by leveraging the experiences of real users.Emotional Footprint Summary. 5The data in this report is collected from real end users, meticulously verified for veracity,exhaustively analyzed, and visualized in easy to understand charts and graphs. Each product iscompared and contrasted with all other vendors in their category to create a holistic, unbiased viewof the product landscape.Emotional Footprint Details.7Use this report to determine which product is right for your organization. For highly detailed reportson individual products, see Info-Tech’s Product Scorecard.Emotional Footprint Diamond . 42
Email Backup Emotional Footprint ReportSoftwareDirectoryEMAIL BACKUP SOFTWARESelecting software can be overwhelming andone of the biggest challenges facingorganizations is understanding themarketplace and identifying all of the availablevendors and products. The Software Directoryis a comprehensive list of all relevant softwarevendors in a particular category. Use this pageto create the right vendor shortlist by exploringall of the options available to yourorganization.Acronis Cyber Protect Email BackupAppRiver Email ContinuityArcserve Unified Data ProtectionBackupAssistBackup ExecBarracuda Message ArchiverCloudAlly G Suite BackupCloudAlly Office 365 Exchange Backup forBusinessCode42 Backup RestoreCodeTwo Backup for ExchangeCommvault Backup and RecoveryDropsuite Office 365 Exchange BackupGmvault Gmail BackupKernel for ExchangeMailStore ServerMimecast Sync & RecoverNovaBACKUPOntrack PowerControlsOzHosting Email BackupSpinbackup for G SuiteSpinbackup for Office 365StorageCraft Granular Recovery forExchangeSyncBackProSysTools Gmail BackupUpsafe Cloud Backup for BusinessVeeam Backup for Microsoft Office 365Veeam Explorer for Microsoft ExchangeVembu BDR Suite3
Email Backup Emotional Footprint ReportSOFTWARE REVIEWSEmotionalFootprint DiamondThe Emotional Footprint Diamond illustrates how users view their interactions with their software vendor compared against their perceived cost tovalue of the software. This delivers you an in-depth insight into your potential relationship with the vendor.EMAIL BACKUPEMAIL BACKUPNOVEMBER 2021Dropsuite Office 365 ExchangeThe customer experience with a software vendor will be a complex relationshipthat spans procurement, implementation, service, and support. Picking softwarecan commit you to an extended period with that vendor, and knowing how realusers feel about their service experience is crucial before making thatcommitment. When compared with how fair the price is for the software, youreceive a comprehensive overview of the expected interaction and experience withthe vendor.10CHAMPIONS0Backup Exec Email Backup92CloudAlly G Suite BackupNovaBACKUPBackupAssistThe Net Emotional Footprint measures highlevel user sentiment. It aggregates emotionalresponse ratings across 25 provocativequestions, creating a powerful indicator ofoverall user feeling toward the vendor andproduct.VALUEPLAYERSDINEVALURTPOFOCommvault Backup and Recovery72Veeam Backup for Office 365LANOTIOEMCONTENDERSEXETNote: The ranges of the axes are dynamically adjusted based on minimum andmaximum values in the dataset.RELATIONSHIPBUILDERSNSoftware pricing can be complicatedand confusing, but knowing if you'regetting business value for the priceyou're paying is not. The Value Indexmetric captures user satisfactionwith their software given the coststhey are paying.Mimecast Sync & Recover80Value IndexNet EmotionalFootprintTINCloudAlly Office 365 Backup Outlier Champion4
Email Backup Emotional Footprint ReportEmotional FootprintSummaryThe Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationshipand product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product. While purchasing decisions shouldn’t be based on emotion, it’s valuable to know what kindof emotional response the vendor you’re considering elicits from their users.-4-3-2NEGATIVERANKPRODUCTCX SCORE% - % EMOTIONALFOOTPRINTEMOTIONAL SPECTRUM SCALENET EMOTIONALFOOTPRINT-1 1NEUTRAL 2 3 4NET EMOTIONALFOOTPRINT DISTRIBUTIONDropsuite Office 365Exchange9.5 98-- NEGATIVEBackup Exec EmailBackup9.1 951% NEGATIVECloudAlly G Suite Backup9.1 92NovaBACKUP9.05BackupAssist6Mimecast Sync & POSITIVE EMOTIONS-100 to 19 20 to 39 40 to 59 60 to 79STRONGESTNEGATIVE EMOTIONS 80 to 100NUMBER OFREVIEWS98% BENTSTATUS100%96% EGLECTFUL4%211% NEGATIVE92% %VENDORFRIENDLYPOLICIES9%12 922% NEGATIVE94% PECTFUL11%ROADBLOCK TOINNOVATION6%158.8 892% NEGATIVE92% CS15%ROADBLOCK TOINNOVATION9%158.8 861% NEGATIVE88% SINTEREST FIRST13%19267Veeam Backup for Office3658.0 784% NEGATIVE83% t Backup andRecovery7.8 738% NEGATIVE81% POSITIVE82INSPIRING93%SECURITYPROTECTS93%OVER PROMISED13%UNFAIR13%129CloudAlly Office 365Backup7.3 674% NEGATIVE72% POSITIVE79INTEGRITY88%HELPS INNOVATE88%DECEPTIVE15%VENDOR'SINTEREST FIRST9%319.5 96-- NEGATIVE96% POSITIVE94INTEGRITY100%PRODUCTS WITH INSUFFICIENT DATA--SyncBackProRELIABLE100%75
Email Backup Emotional Footprint ReportEmotional FootprintSummaryThe Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationshipand product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product. While purchasing decisions shouldn’t be based on emotion, it’s valuable to know what kindof emotional response the vendor you’re considering elicits from their users.EMOTIONAL SPECTRUM SCALE-4-3-2NEGATIVE-1 1NEUTRAL 2 3 4POSITIVE% - % EMOTIONALFOOTPRINTPOSITIVENEGATIVE-100 to 19 20 to 39 40 to 59 60 to 79 80 to 100PRODUCTS WITH INSUFFICIENT DATA--Spinbackup for G Suite9.4 94-- NEGATIVE94% POSITIVE93RELIABLE100%CARING100%--Veeam Explorer8.0 777% NEGATIVE84% POSITIVE83CLIENT'SINTEREST FIRST100%FAIR100%6STAGNANT36%ROADBLOCK TOINNOVATION22%66
Email Backup Emotional Footprint ReportEmotional FootprintDetailsThis section digs deeper into the emotional connection between software vendors and users, displaying user responses to a variety of specific “emotional spectrum” scenarios that express dimensionsof the vendor-client relationship and product effectiveness. These scenarios are organized thematically by category. Use this information to understand the details behind each vendor’s Net EmotionalFootprint score, and to target areas of particular interest or concern.EMOTIONAL SPECTRUM SCALE-4-3-2NEGATIVE-1 1NEUTRAL 2 3 4POSITIVE% - % EMOTIONALFOOTPRINTPOSITIVENEGATIVE-100 to 19 20 to 39 40 to 59 60 to 79 80 to 100CATEGORYServiceExperienceGood service matters. The last thing you need isto be disrespected by your software vendor, or toget bogged down by their ineptitude or neglect.This section displays data related to quality andeffectiveness of service, so you can knowwhether you’ll be treated well before and afteryou’ve made the purchase.7
Email Backup Emotional Footprint ReportEmotional FootprintDetailsThis section digs deeper into the emotional connection between software vendors and users, displaying user responses to a variety of specific “emotional spectrum” scenarios that express dimensionsof the vendor-client relationship and product effectiveness. These scenarios are organized thematically by category. Use this information to understand the details behind each vendor’s Net EmotionalFootprint score, and to target areas of particular interest or concern.EMOTIONAL SPECTRUM SCALE-4-3-2NEGATIVE-1 1 2NEUTRAL 3 4POSITIVE% - % EMOTIONALFOOTPRINTPOSITIVENEGATIVE-100 to 19 20 to 39 40 to 59 60 to 79 80 to 100Disrespectful vs. Respectful1Dropsuite Office 365 Exchange 1002Backup Exec Email Backup 1003CloudAlly G Suite Backup 944BackupAssist 925Mimecast Sync & Recover 916NovaBACKUP 897Veeam Backup for Office 365 858Commvault Backup and Recovery 779CloudAlly Office 365 Backup 71CATEGORY AVERAGE 8926DISTRIBUTION -- -- 100%REVIEWS21DISTRIBUTION -- -- 100%REVIEWS-Spinbackup for G Suite 100-Veeam Explorer 1006DISTRIBUTION -- -- 100%REVIEWS6DISTRIBUTION -- -- 100%REVIEWS12DISTRIBUTION -- 6% 94%REVIEWS15DISTRIBUTION -- 8% 92%REVIEWS16DISTRIBUTION -- 9% 91%REVIEWS15DISTRIBUTION -- 11% 89%REVIEWS19DISTRIBUTION 4% 7% 89%REVIEWS12DISTRIBUTION 7% 9% 84%REVIEWS31DISTRIBUTION 3% 24% 74%REVIEWSDISTRIBUTION 1% 8% 90%PRODUCTS WITH INSUFFICIENT DATA-SyncBackPro 1007DISTRIBUTION -- -- 100%REVIEWS8
Email Backup Emotional Footprint ReportEmotional FootprintDetailsThis section digs deeper into the emotional connection between software vendors and users, displaying user responses to a variety of specific “emotional spectrum” scenarios that express dimensionsof the vendor-client relationship and product effectiveness. These scenarios are organized thematically by category. Use this information to understand the details behind each vendor’s Net EmotionalFootprint score, and to target areas of particular interest or concern.EMOTIONAL SPECTRUM SCALE-4-3-2NEGATIVE-1 1 2NEUTRAL 3 4POSITIVE% - % EMOTIONALFOOTPRINTPOSITIVENEGATIVE-100 to 19 20 to 39 40 to 59 60 to 79 80 to 100Bureaucratic vs. Efficient1Dropsuite Office 365 Exchange 1002BackupAssist 1003Backup Exec Email Backup 964Veeam Backup for Office 365 905CloudAlly G Suite Backup 866Mimecast Sync & Recover 867Commvault Backup and Recovery 868NovaBACKUP 789CloudAlly Office 365 Backup 64CATEGORY AVERAGE 8726DISTRIBUTION -- -- 100%REVIEWS15DISTRIBUTION -- -- 100%REVIEWS-Spinbackup for G Suite 84-Veeam Explorer 766DISTRIBUTION -- 16% 84%REVIEWS6DISTRIBUTION 12% -- 88%REVIEWS21DISTRIBUTION -- 4% 96%REVIEWS19DISTRIBUTION -- 10% 90%REVIEWS12DISTRIBUTION -- 14% 86%REVIEWS16DISTRIBUTION -- 14% 86%REVIEWS12DISTRIBUTION 7% -- 93%REVIEWS15DISTRIBUTION 11% -- 89%REVIEWS31DISTRIBUTION 5% 25% 69%REVIEWSDISTRIBUTION 2% 8% 89%PRODUCTS WITH INSUFFICIENT DATA-SyncBackPro 1007DISTRIBUTION -- -- 100%REVIEWS9
Email Backup Emotional Footprint ReportEmotional FootprintDetailsThis section digs deeper into the emotional connection between software vendors and users, displaying user responses to a variety of specific “emotional spectrum” scenarios that express dimensionsof the vendor-client relationship and product effectiveness. These scenarios are organized thematically by category. Use this information to understand the details behind each vendor’s Net EmotionalFootprint score, and to target areas of particular interest or concern.EMOTIONAL SPECTRUM SCALE-4-3-2NEGATIVE-1 1 2NEUTRAL 3 4POSITIVE% - % EMOTIONALFOOTPRINTPOSITIVENEGATIVE-100 to 19 20 to 39 40 to 59 60 to 79 80 to 100Neglectful vs. Caring1BackupAssist 1002Backup Exec Email Backup 1003Dropsuite Office 365 Exchange 964CloudAlly G Suite Backup 915Mimecast Sync & Recover 866NovaBACKUP 847Veeam Backup for Office 365 798Commvault Backup and Recovery 719CloudAlly Office 365 Backup 66CATEGORY AVERAGE 8615DISTRIBUTION -- -- 100%REVIEWS21DISTRIBUTION -- -- 100%REVIEWS-Spinbackup for G Suite 100-Veeam Explorer 1006DISTRIBUTION -- -- 100%REVIEWS6DISTRIBUTION -- -- 100%REVIEWS26DISTRIBUTION -- 4% 96%REVIEWS12DISTRIBUTION -- 9% 91%REVIEWS16DISTRIBUTION -- 14% 86%REVIEWS15DISTRIBUTION 5% 5% 89%REVIEWS19DISTRIBUTION 4% 13% 83%REVIEWS12DISTRIBUTION 7% 16% 78%REVIEWS31DISTRIBUTION 6% 23% 72%REVIEWSDISTRIBUTION 2% 9% 88%PRODUCTS WITH INSUFFICIENT DATA-SyncBackPro 1007DISTRIBUTION -- -- 100%REVIEWS10
Email Backup Emotional Footprint ReportEmotional FootprintDetailsThis section digs deeper into the emotional connection between software vendors and users, displaying user responses to a variety of specific “emotional spectrum” scenarios that express dimensionsof the vendor-client relationship and product effectiveness. These scenarios are organized thematically by category. Use this information to understand the details behind each vendor’s Net EmotionalFootprint score, and to target areas of particular interest or concern.EMOTIONAL SPECTRUM SCALE-4-3-2NEGATIVE-1 1 2NEUTRAL 3 4POSITIVE% - % EMOTIONALFOOTPRINTPOSITIVENEGATIVE-100 to 19 20 to 39 40 to 59 60 to 79 80 to 100Frustrating vs. Effective1CloudAlly G Suite Backup 1002Veeam Backup for Office 365 1003Backup Exec Email Backup 964Dropsuite Office 365 Exchange 935BackupAssist 906NovaBACKUP 847Mimecast Sync & Recover 778Commvault Backup and Recovery 779CloudAlly Office 365 Backup 65CATEGORY AVERAGE 8612DISTRIBUTION -- -- 100%REVIEWS19DISTRIBUTION -- -- 100%REVIEWS-Spinbackup for G Suite 100-Veeam Explorer 1006DISTRIBUTION -- -- 100%REVIEWS6DISTRIBUTION -- -- 100%REVIEWS21DISTRIBUTION -- 4% 96%REVIEWS26DISTRIBUTION -- 7% 93%REVIEWS15DISTRIBUTION 5% -- 95%REVIEWS15DISTRIBUTION 5% 5% 89%REVIEWS16DISTRIBUTION 9% 5% 86%REVIEWS12DISTRIBUTION 7% 9% 84%REVIEWS31DISTRIBUTION 5% 24% 70%REVIEWSDISTRIBUTION 3% 7% 89%PRODUCTS WITH INSUFFICIENT DATA-SyncBackPro 1007DISTRIBUTION -- -- 100%REVIEWS11
Email Backup Emotional Footprint ReportEmotional FootprintDetailsThis section digs deeper into the emotional connection between software vendors and users, displaying user responses to a variety of specific “emotional spectrum” scenarios that express dimensionsof the vendor-client relationship and product effectiveness. These scenarios are organized thematically by category. Use this information to understand the details behind each vendor’s Net EmotionalFootprint score, and to target areas of particular interest or concern.EMOTIONAL SPECTRUM SCALE-4-3-2NEGATIVE-1 1 2NEUTRAL 3 4POSITIVE% - % EMOTIONALFOOTPRINTPOSITIVENEGATIVE-100 to 19 20 to 39 40 to 59 60 to 79 80 to 100Wastes Time vs. Saves Time1Dropsuite Office 365 Exchange 1002CloudAlly G Suite Backup 1003Backup Exec Email Backup 964NovaBACKUP 955Mimecast Sync & Recover 916BackupAssist 827Commvault Backup and Recovery 808Veeam Backup for Office 365 779CloudAlly Office 365 Backup 70CATEGORY AVERAGE 8826DISTRIBUTION -- -- 100%REVIEWS12DISTRIBUTION -- -- 100%REVIEWS-Spinbackup for G Suite 100-Veeam Explorer 746DISTRIBUTION -- -- 100%REVIEWS6DISTRIBUTION 13% -- 87%REVIEWS21DISTRIBUTION -- 4% 96%REVIEWS15DISTRIBUTION -- 5% 95%REVIEWS16DISTRIBUTION -- 9% 91%REVIEWS15DISTRIBUTION 5% 8% 87%REVIEWS12DISTRIBUTION 7% 7% 87%REVIEWS19DISTRIBUTION 6% 11% 83%REVIEWS31DISTRIBUTION 3% 24% 73%REVIEWSDISTRIBUTION 2% 8% 90%PRODUCTS WITH INSUFFICIENT DATA-SyncBackPro 877DISTRIBUTION -- 13% 87%REVIEWS12
Email Backup Emotional Footprint ReportEmotional FootprintDetailsThis section digs deeper into the emotional connection between software vendors and users, displaying user responses to a variety of specific “emotional spectrum” scenarios that express dimensionsof the vendor-client relationship and product effectiveness. These scenarios are organized thematically by category. Use this information to understand the details behind each vendor’s Net EmotionalFootprint score, and to target areas of particular interest or concern.EMOTIONAL SPECTRUM SCALE-4-3-2NEGATIVE-1 1NEUTRAL 2 3 4POSITIVE% - % EMOTIONALFOOTPRINTPOSITIVENEGATIVE-100 to 19 20 to 39 40 to 59 60 to 79 80 to 100CATEGORYConflictResolutionDisagreements are inevitable, but knowing yourvendor will handle them reasonably, fairly, andamiably can give you peace of mind. Use thedata in this section to understand which vendorswill behave professionally when conflict arises.13
Email Backup Emotional Footprint ReportEmotional FootprintDetailsThis section digs deeper into the emotional connection between software vendors and users, displaying user responses to a variety of specific “emotional spectrum” scenarios that express dimensionsof the vendor-client relationship and product effectiveness. These scenarios are organized thematically by category. Use this information to understand the details behind each vendor’s Net EmotionalFootprint score, and to target areas of particular interest or concern.EMOTIONAL SPECTRUM SCALE-4-3-2NEGATIVE-1 1 2NEUTRAL 3 4POSITIVE% - % EMOTIONALFOOTPRINTPOSITIVENEGATIVE-100 to 19 20 to 39 40 to 59 60 to 79 80 to 100Lack Of Integrity vs. Integrity1Dropsuite Office 365 Exchange 1002NovaBACKUP 953BackupAssist 954Backup Exec Email Backup 925CloudAlly G Suite Backup 916Mimecast Sync & Recover 907Commvault Backup and Recovery 778CloudAlly Office 365 Backup 769Veeam Backup for Office 365 73CATEGORY AVERAGE 8826DISTRIBUTION -- -- 100%REVIEWS15DISTRIBUTION -- 5% 95%REVIEWS-Spinbackup for G Suite 100-Veeam Explorer 766DISTRIBUTION -- -- 100%REVIEWS6DISTRIBUTION 12% -- 88%REVIEWS15DISTRIBUTION -- 5% 95%REVIEWS21DISTRIBUTION -- 8% 92%REVIEWS12DISTRIBUTION -- 9% 91%REVIEWS16DISTRIBUTION -- 10% 90%REVIEWS12DISTRIBUTION 7% 9% 84%REVIEWS31DISTRIBUTION 6% 12% 82%REVIEWS19DISTRIBUTION 10% 7% 83%REVIEWSDISTRIBUTION 3% 7% 90%PRODUCTS WITH INSUFFICIENT DATA-SyncBackPro 887DISTRIBUTION -- 12% 88%REVIEWS14
Email Backup Emotional Footprint ReportEmotional FootprintDetailsThis section digs deeper into the emotional connection between software vendors and users, displaying user responses to a variety of specific “emotional spectrum” scenarios that express dimensionsof the vendor-client relationship and product effectiveness. These scenarios are organized thematically by category. Use this information to understand the details behind each vendor’s Net EmotionalFootprint score, and to target areas of particular interest or concern.EMOTIONAL SPECTRUM SCALE-4-3-2NEGATIVE-1 1 2NEUTRAL 3 4POSITIVE% - % EMOTIONALFOOTPRINTPOSITIVENEGATIVE-100 to 19 20 to 39 40 to 59 60 to 79 80 to 100Vendor Friendly Policies vs. Client Friendly Policies1Dropsuite Office 365 Exchange 1002BackupAssist 1003Backup Exec Email Backup 1004NovaBACKUP 955Mimecast Sync & Recover 906CloudAlly G Suite Backup 807Veeam Backup for Office 365 728CloudAlly Office 365 Backup 709Commvault Backup and Recovery 58CATEGORY AVERAGE 8626DISTRIBUTION -- -- 100%REVIEWS15DISTRIBUTION -- -- 100%REVIEWS-Spinbackup for G Suite 100-Veeam Explorer 1006DISTRIBUTION -- -- 100%REVIEWS6DISTRIBUTION -- -- 100%REVIEWS21DISTRIBUTION -- -- 100%REVIEWS15DISTRIBUTION -- 5% 95%REVIEWS16DISTRIBUTION -- 10% 90%REVIEWS12DISTRIBUTION 10% -- 90%REVIEWS19DISTRIBUTION 6% 17% 78%REVIEWS31DISTRIBUTION 6% 19% 76%REVIEWS12DISTRIBUTION 13% 16% 71%REVIEWSDISTRIBUTION 3% 8% 89%PRODUCTS WITH INSUFFICIENT DATA-SyncBackPro 1007DISTRIBUTION -- -- 100%REVIEWS15
Email Backup Emotional Footprint ReportEmotional FootprintDetailsThis section digs deeper into the emotional connection between software vendors and users, displaying user responses to a variety of specific “emotional spectrum” scenarios that express dimensionsof the vendor-client relationship and product effectiveness. These scenarios are organized thematically by category. Use this information to understand the details behind each vendor’s Net EmotionalFootprint score, and to target areas of particular interest or concern.EMOTIONAL SPECTRUM SCALE-4-3-2NEGATIVE-1 1 2NEUTRAL 3 4POSITIVE% - % EMOTIONALFOOTPRINTPOSITIVENEGATIVE-100 to 19 20 to 39 40 to 59 60 to 79 80 to 100Selfish vs. Altruistic1Dropsuite Office 365 Exchange 1002Backup Exec Email Backup 1003NovaBACKUP 954BackupAssist 815Commvault Backup and Recovery 776CloudAlly G Suite Backup 767Mimecast Sync & Recover 748Veeam Backup for Office 365 669CloudAlly Office 365 Backup 61CATEGORY AVERAGE 8126DISTRIBUTION -- -- 100%REVIEWS21DISTRIBUTION -- -- 100%REVIEWS-Spinbackup for G Suite-Veeam Explorer 100 516DISTRIBUTION -- -- 100%REVIEWS6DISTRIBUTION 13% 22% 64%REVIEWS15DISTRIBUTION -- 5% 95%REVIEWS15DISTRIBUTION 5% 9% 86%REVIEWS12DISTRIBUTION 7% 9% 84%REVIEWS12DISTRIBUTION 9% 6% 85%REVIEWS16DISTRIBUTION 8% 10% 82%REVIEWS19DISTRIBUTION 10% 14% 76%REVIEWS31DISTRIBUTION 3% 34% 64%REVIEWSDISTRIBUTION 4% 11% 85%PRODUCTS WITH INSUFFICIENT DATA-SyncBackPro 1007DISTRIBUTION -- -- 100%REVIEWS16
Email Backup Emotional Footprint ReportEmotional FootprintDetailsThis section digs deeper into the emotional connection between software vendors and users, displaying user responses to a variety of specific “emotional spectrum” scenarios that express dimensionsof the vendor-client relationship and product effectiveness. These scenarios are organized thematically by category. Use this information to understand the details behind each vendor’s Net EmotionalFootprint score, and to target areas of particular interest or concern.EMOTIONAL SPECTRUM SCALE-4-3-2NEGATIVE-1 1 2NEUTRAL 3 4POSITIVE% - % EMOTIONALFOOTPRINTPOSITIVENEGATIVE-100 to 19 20 to 39 40 to 59 60 to 79 80 to 100Big Fat Liars vs. Trustworthy1Dropsuite Office 365 Exchange 1002NovaBACKUP 1003BackupAssist 1004Backup Exec Email Backup 1005CloudAlly G Suite Backup 916Mimecast Sync & Recover 907Commvault Backup and Recovery 808Veeam Backup for Office 365 749CloudAlly Office 365 Backup 73CATEGORY AVERAGE 8926DISTRIBUTION -- -- 100%REVIEWS15DISTRIBUTION -- -- 100%REVIEWS-Spinbackup for G Suite 100-Veeam Explorer 1006DISTRIBUTION -- -- 100%REVIEWS6DISTRIBUTION -- -- 100%REVIEWS15DISTRIBUTION -- -- 100%REVIEWS21DISTRIBUTION -- -- 100%REVIEWS12DISTRIBUTION -- 9% 91%REVIEWS16DISTRIBUTION -- 10% 90%REVIEWS12DISTRIBUTION 7% 7% 87%REVIEWS19DISTRIBUTION 6% 14% 80%REVIEWS31DISTRIBUTION 3% 22% 76%REVIEWSDISTRIBUTION 2% 8% 91%PRODUCTS WITH INSUFFICIENT DATA-SyncBackPro 1007DISTRIBUTION -- -- 100%REVIEWS17
Email Backup Emotional Footprint ReportEmotional FootprintDetailsThis section digs deeper into the emotional connection between software vendors and users, displaying user responses to a variety of specific “emotional spectrum” scenarios that express dimensionsof the vendor-client relationship and product effectiveness. These scenarios are organized thematically by category. Use this information to understand the details behind each vendor’s Net EmotionalFootprint score, and to target areas of particular interest or concern.EMOTIONAL SPECTRUM SCALE-4-3-2NEGATIVE-1 1 2NEUTRAL 3 4POSITIVE% - % EMOTIONALFOOTPRINTPOSITIVENEGATIVE-100 to 19 20 to 39 40 to 59 60 to 79 80 to 100Unfair vs. Fair1Dropsuite Office 365 Exchange 1002Backup Exec Email Backup 1003CloudAlly G Suite Backup 904NovaBACKUP 895CloudAlly Office 365 Backup 886Veeam Backup for Office 365 877Mimecast Sync & Recover 828BackupAssist 819Commvault Backup and Recovery 77CATEGORY AVERAGE 9026DISTRIBUTION -- -- 100%REVIEWS21DISTRIBUTION -- -- 100%REVIEWS-Spinbackup for G Suite 100-Veeam Explorer 876DISTRIBUTION -- -- 100%REVIEWS6DISTRIBUTION -- 13% 87%REVIEWS12DISTRIBUTION -- 10% 90%REVIEWS15DISTRIBUTION -- 11% 89%REVIEWS31DISTRIBUTION -- 12% 88%REVIEWS19DISTRIBUTION -- 13% 87%REVIEWS16DISTRIBUTION -- 18% 82%REVIEWS15DISTRIBUTION 5% 9% 86%REVIEWS12DISTRIBUTION 7% 9% 84%REVIEWSDISTRIBUTION 1% 9% 90%PRODUCTS WITH INSUFFICIENT DATA-SyncBackPro 1007DISTRIBUTION -- -- 100%REVIEWS18
Email Backup Emotional Footprint ReportEmotional FootprintDetailsThis section digs deeper into the emotional connection between software vendors and users, displaying user responses to a variety of specific “emotional spectrum” scenarios that express dimensionsof the vendor-client relationship and product effectiveness. These scenarios are organized thematically by category. Use this information to understand the details behind each vendor’s Net EmotionalFootprint score, and to target areas of particular interest or concern.EMOTIONAL SPECTRUM SCALE-4-3-2NEGATIVE-1 1NEUTRAL 2 3 4POSITIVE% - % EMOTIONALFOOTPRINTPOSITIVENEGATIVE-100 to 19 20 to 39 40 to 59 60 to 79 80 to 100CATEGORYNegotiation andContractNegotiation doesn’t have to be adversarial. Bothparties are always looking to get the best deal,but finding a vendor who will work with yourather than against makes it more likely you’llboth be happy with the results. Use the data inthis section to determine which vendors willnegotiate pleasantly and in good faith.19
Email Backup Emotional Footprint ReportEmotional FootprintDetailsThis section digs deeper into the emotional connection between software vendors and users, displaying user responses to a variety of specific “emotional spectrum” scenarios that express dimensionsof the vendor-client relationship and product effectiveness. These scenarios are organized thematically by category. Use this information to understand the details behind each vendor’s Net EmotionalFootprint score, and to target areas of particular interest or concern.EMOTIONAL SPECTRUM SCALE-4-3-2NEGATIVE-1 1 2NEUTRAL 3 4POSITIVE% - % EMOTIONALFOOTPRINTPOSITIVENEGATIVE-100 to 19 20 to 39 40 to 59 60 to 79 80 to 100Greedy vs. Generous1Dropsuite Office 365 Exchange 962NovaBACKUP 953BackupAssist 914CloudAlly G Suite Backup 915Mimecast Sync & Recover 876Backup Exec Email Backup 837Veeam Backup for Office 365 638Commvault Backup and Recovery 589CloudAlly Office 365 Backup 46CATEGORY AVERAGE 7826DISTRIBUTION -- 4% 96%REVIEWS15DISTRIBUTION -- 5% 95%REVIEWS-Spinbackup for G Suite 100-Veeam Explorer 566DISTRIBUTION -- -- 100%REVIEWS6DISTRIBUTION 13% 17% 69%REVIEWS15DISTRIBUTION -- 9% 91%REVIEWS12DISTRIBUTION -- 9% 91%REVIEWS16DISTRIBUTION -- 13% 87%REVIEWS21DISTRIBUTION -- 17% 83%REVIEWS19DISTRIBUTION 6% 24% 69%REVIEWS12DISTRIBUTION 13% 16% 71%REVIEWS31DISTRIBUTION 3% 49% 49%REVIEWSDISTRIBUTION 2% 18% 80%PRODUCTS WITH INSUFFICIENT DATA-SyncBackPro 1007DISTRIBUTION -- -- 100%REVIEWS20
Email Backup Emotional Footprint ReportEmotional FootprintDetailsThis section digs deeper into the emotional connection between software vendors and users, displaying user responses to a variety of specific “emotional spectrum” scenarios that express dimensionsof the vendor-client relationship and product effectiveness. These scenarios are organized thematically by category. Use this information to understand the details behind each vendor’s Net EmotionalFootprint score, and to target areas of particular interest or concern.EMOTIONAL SPECTRUM SCALE-4-3-2NEGATIVE-1 1 2NEUTRAL 3 4POSITIVE% - % EMOTIONALFOOTPRINTPOSITIVENEGATIVE-100 to 19 20 to 39 40 to 59 60 to 79 80 to 100Deceptive vs. Transparent1Dropsuite Office 365 Exchange 1002NovaBACKUP 1003BackupAssist 1004Backup Exec Email Backup 965CloudAlly G Suite Backup 916Veeam Backup for Office 365 867Mimecast Sync & Recover 768CloudAlly Office 365 Backup 719Commvault Backup and Recovery 68CATEGORY AVERAGE 8826DISTRIBUTION -- -- 100%REVIEWS15DISTRIBUTION -- -- 100%REVIEWS-Spinbackup for G Suite 100-Veeam Explorer 426DISTRIBUTION -- -- 100%REVIEWS6DISTRIBUTION 22% 13% 64%REVIEWS15DISTRIBUTION -- -- 100%REVIEWS21DISTRIBUTION -- 4% 96%REVIEWS12DISTRIBUTION -- 9% 91%REVIEWS19DISTRIBUTION -- 14% 86%REVIEWS16DISTRIBUTION 7% 9% 83%REVIEWS31DISTRIBUTION 3% 23% 74%REVIEWS12DISTRIBUTION 7% 19% 75%REVIEWSDISTRIBUTION 2% 9% 89%PRODUCTS WITH INSUFFICIENT DATA-SyncBackPro 1007DISTRIBUTION -- -- 100%REVIEWS21
Email Backup Emotional Footprint ReportEmotional FootprintDetailsThis section digs deeper into the emotional connection between software vendors and users, displaying user responses to a variety of specific “emotional spectrum” scenarios that express dimensionsof the vendor-client relationship and product effectiveness. These scenarios are organized thematically by category. Use this information to understand the details behind each vendor’s Net EmotionalFootprint score, and to target areas of particular interest or concern.EMOTIONAL SPECTRUM SCALE-4-3-2NEGATIVE-1 1 2NEUTRAL 3 4POSITIVE% - % EMOTIONALFOOTPRINTPOSITIVENEGATIVE-100 to 19 20 to 39 40 to 59 60 to 79 80 to 100Over Promised vs. Over Delivered1Dropsuite Office 365 Exchange 962NovaBACKUP 953CloudAlly G Suite Backup 914BackupAssist 855Mimecast Sync & Recover 716Backup Exec Email Backup 677Commvault Backup and Recovery 558Veeam Backup for Office 365 409CloudAlly Office 365 Backup 37CATEGORY AVERAGE 7026DISTRIBUTION -- 4% 96%REVIEWS15DISTRIBUTION -- 5% 95%REVIEWS-Veeam Explorer 69-Spinbackup for G Suite 676DISTRIBUTION -- 31% 69%REVIEWS6DISTRIBUTION -- 33% 67%REVIEWS12DISTRIBUTION -- 9% 91%REVIEWS15DISTRIBUTION -- 15% 85%REVIEWS16DISTRIBUTION 7% 14% 78%REVIEWS21DISTRIBUTION 8% 16% 75%REVIEWS12DISTRIBUTION 7% 32% 62%REVIEWS19DISTRIBUTION 14% 32% 54%REVIEWS31DISTRIBUTION 15% 33% 52%REVIEWSDISTRIBUTION 6% 18% 76%PRODUCTS WITH INSUFFICIENT DATA-SyncBackPro 827DISTRIBUTION -- 18% 82%REVIEWS22
Email Backup Emotional Footprint ReportEmotional FootprintDetailsThis section digs deeper into the emotional connection between software vendors and users, displaying user responses to a variety of specific “emotional spectrum” scenarios that express dimensionsof the vendor-client relationship and product effectiveness. These scenarios are organized thematically by category. Use this information to understand the details behind each vendor’s Net EmotionalFootprint score, and to target areas of particular interest or concern.EMOTIONAL SPECTRUM SCALE-4-3-2NEGATIVE-1 1 2NEUTRAL 3 4POSITIVE% - % EMOTIONALFOOTPRINTPOSITIVENEGATIVE-100 to 19 20 to 39 40 to 59 60 to 79 80 to 100Vendor's Intere
Email Backup Emotional Footprint Report SOFTWARE REVIEWS Emotional Footprint Diamond The Emotional Footprint Diamond illustrates how users view their interactions with their software vendor compared against their perceived cost to value of the software. This delivers you an in-depth insight into your potential relationship with the vendor.
