WARRANTY & MAINTENANCE GUIDE - Toyota

Transcription

WARRANTY &MAINTENANCEGUIDE2022

SAFETY PRECAUTIONSYour Prius Prime has both high-voltage DC and AC systems as well as a 12-volt system. BothDC and AC high voltage are very dangerous and can cause personal injury, severe burns,electric shock and even fatal injury.To avoid personal injury, please follow all caution labels attached to high-voltage parts.Do not touch or attempt to remove or replace any high-voltage (orange-colored) wiringand connectors. Do not touch the service plug located in the driver’s side trim of the trunk.If an accident occurs, do not touch any high-voltage wiring, connectors or parts such as theinverter unit or hybrid vehicle battery assembly.Do not touch the potassium hydroxide electrolyte that might spill or leak from the hybridvehicle battery as the result of an accident. If potassium hydroxide electrolyte gets onyour skin or in your eyes, neutralize it immediately with a saturated boric acid solution(ratio: 80 grams boric acid to two liters water). Seek immediate medical attention.If a vehicle fire occurs, extinguish it with a Class D powder-type fire extinguisher.Toyota recommends having maintenance and repairs for your Prius Primeperformed by an authorized Toyota dealership. To locate your nearest authorizedToyota dealership, contact the Toyota Brand Engagement Center at (800) 331-4331or log on to www.toyota.com.

WELCOME TO THE TOYOTA FAMILYThank you for purchasing a Toyotavehicle. We know you have manyoptions when considering whichvehicle to buy, and we appreciate yourdecision to select Toyota.We want you to enjoy owning yourToyota as much as you enjoy drivingit. This booklet is designed to help.Here you’ll find information on Toyota’swarranty coverage and maintenancerecommendations for your vehicle. Thereare two easy-to-follow sections: one forwarranty and one for maintenance. Thetab on the side of each page identifiesthe section you are in.For more information about our vehicles,our company or the products and servicesavailable for your vehicle, please visit Toyota’sofficial website, www.toyota.com.We wish you many miles of safe andpleasurable driving, and we look forwardto serving you in the years ahead.Welcome to the Toyota family!1

TABLE OF CONTENTSWARRANTY INFORMATIONINTRODUCTIONSatisfaction Down the Road4If You Need Assistance5The Immobilizer Key7Transportation Assistance9YOUR WARRANTIES IN DETAILGeneral Warranty Provisions10New Vehicle Limited Warranty14Federal Emission Control Warranty18California Emission Control Warranty24Tire Limited Warranty31YOUR RESPONSIBILITIESOperation and Maintenance32Obtaining Warranty Service342

TABLE OF CONTENTSMAINTENANCE INFORMATIONINTRODUCTIONThe Importance of Scheduled Maintenance36Maintaining Your Warranty37MAINTENANCE LOGUsing the Maintenance Log Charts38Maintenance Log40Explanation of Maintenance Items56Vehicle Identification60FIND IT ONLINETo update your contact information and vehicle ownership status, please visitwww.toyota.com/recall/update-info-toyota. Your vehicle’s VIN will berequired to start the update process.You may also enroll to receive the following useful information and benefits attoyota.com/owners: Access to Owner’s Manuals andMaintenance Guides View Your Vehicle’s Service History Explore How-to videos and more3

INTRODUCTIONSATISFACTION DOWN THE ROADAt Toyota, our top priority is alwaysour customers. We know your Toyotais an important part of your life andsomething you depend on every day. That’swhy we’re dedicated to building products ofthe highest quality and reliability.Our excellent warranty coverage isevidence that we stand behind the qualityof our vehicles. We’re confident — as youshould be — that your Toyota will provideyou with many years of enjoyable driving.To further demonstrate our commitment toour customers’ satisfaction, occasionallywe may establish a special policyadjustment to pay for specific repairs thatare no longer covered by warranty. Whenwe establish such a policy adjustment, wemail details to all applicable owners wehave on record.To provide you with added protectionagainst unexpected service costs, we offerToyota Financial Services vehicle serviceagreements and Toyota Auto Care andToyota Care Plus prepaid maintenanceprograms. Each offers plans to meet awide variety of needs. Your dealership canhelp you select the plan that’s best for you.4IntroductionOur goal is for every Toyota customer toenjoy outstanding quality, dependabilityand peace of mind throughout theirownership experience. We want you to bea satisfied member of the Toyota familyfor many miles to come.This booklet describes the terms ofToyota warranty coverage as well asgeneral owner responsibilities. Thescheduled maintenance sectiondescribes your vehicle’s maintenancerequirements. Be sure to review thisinformation carefully, since propermaintenance is required to ensure thatwarranty coverage remains intact.All information in this booklet is the latestavailable at the time of publication and issubject to change without notice.

IF YOU NEED ASSISTANCEStep 1Discuss the situation with a dealershipmanager, such as the service manageror customer relations manager. In mostcases, a satisfactory solution can bereached at this step.Step 2If the dealership does not address yourconcern to your satisfaction, call theToyota Brand Engagement Centerat (800) 331-4331.Please have the following informationready when you call: Y our Toyota’s vehicle identification number(located on the driver’s side corner of thedashboard, under the windshield) Current mileage on your vehicle Name of your Toyota dealershipA Toyota customer relations representativewill assist you in working with the dealershipto find a satisfactory solution.Step 3INTRODUCTIONBoth Toyota and your Toyota dealerare dedicated to serving yourautomotive needs. Your completesatisfaction is our first priority. Shouldyou have a problem or concern — eitherduring or after the warranty period —please take the following steps to ensurethe quickest possible response:If your concern has still not been resolvedto your satisfaction, Toyota offersadditional assistance through the DisputeSettlement Program, a dispute resolutionprogram administered by the NationalCenter for Dispute Settlement. Thepurpose of the Dispute SettlementProgram is to resolve disputes througharbitration — a process by which twoparties authorize an independent thirdparty to hear and resolve a dispute. Theprogram is informal and free of charge.To request that your case be reviewedthrough the program, complete thecustomer claim form in the Owner’sWarranty Rights Notification booklet(found in your glove box) and mail it to:National Center for Dispute SettlementP.O. Box 515284Dallas, TX 75251-5284To initiate arbitration, you must completean NCDS customer claim form and mail itto NCDS. To request a form, call NCDSat (800) 777-8119 or obtain a copy atwww.ncdsusa.org. When you call,please have your vehicle identificationnumber, the current mileage on yourToyota and the names of your sellingand servicing dealerships.Introduction5

INTRODUCTIONIF YOU NEED ASSISTANCECalifornia residents: Toyota offersassistance through an informal disputesettlement program called the CaliforniaDispute Settlement Program (CDSP). Abrochure about the program is found inyour glove box. For additional information,call the Toyota Brand EngagementCenter at (800) 331-4331. You may alsocontact the CDSP directly at (888) 300-6237.Failure to use the CDSP may affect yourrights and remedies under California’s“Lemon Laws.”This information about the DisputeSettlement Programs is correct as of thedate of printing. However, the programsmay be changed without notice. For themost current information about theprograms, call the Toyota BrandEngagement Center at (800) 331-4331.6Introduction

THE IMMOBILIZER KEYTHE NEW WORLD OFANTI-THEFT TECHNOLOGYFor security purposes, access to keycodes and service procedures forelectronically registering replacementkeys is restricted. Only a Toyota dealeror certain bonded/registered independentlocksmiths can generate replacement keys.IntroductionINTRODUCTIONThis Toyota vehicle may be equippedwith an electronic “immobilizer” anti-theftsystem. When the key is inserted into theignition switch, it transmits an electroniccode to an immobilizer computer. Theengine will only start if the code in thekey matches the code in the immobilizer.If the code does not match, the immobilizerdisables the ignition and fuel systems.While an exact physical copy of the keywill open the door and allow retrieval ofitems locked in the vehicle, it won’t startthe vehicle unless the key has the samecode as the immobilizer.SECURITY7

INTRODUCTIONTHE IMMOBILIZER KEYREPLACING THE KEYKEEPING THE KEY SAFEUpon purchase, each vehicle should havetwo master keys and an aluminum tagwith a key code imprinted on it.Replacing an immobilizer key may becostly. It is advisable to keep a sparemaster key and the aluminum key-codetag in a safe place. If you record thekey code in more than one place, do notrecord it in a way that can be easilyidentified and associated with the vehicle.It is wise to keep a copy of the key codeoutside of the vehicle.To generate a fully functional replacementkey (one that will both open the doors andstart the engine), one of the master keysis required. To make a key that will openthe door for retrieval of items lockedinside the vehicle, the aluminum key-codetag can be used. If a master key or thealuminum key-code tag is not available,a Toyota dealer or certain registeredlocksmiths can obtain the key code froma restricted-access database. Thesebusinesses can also access a serviceutility to reprogram the immobilizer ifall registered master keys have beenlost. If a Toyota dealer is not available,please refer to www.aloa.org to finda bonded/registered locksmith whoperforms high-security key service.8IntroductionIf the vehicle was delivered with less thantwo keys and the aluminum key-code tag,consider having the Toyota dealer or aqualified independent automotive locksmithmake a duplicate key before you need it.

TRANSPORTATION ASSISTANCEUnder this policy, you are eligiblefor transportation assistance if yourToyota must be kept overnight forwarranty-covered repairs. The policyapplies when your vehicle must be keptovernight for any of the following reasons:The policy does not apply when warrantyrepairs can be completed in one day butthe vehicle must be kept overnight due todealer or owner scheduling conflicts.INTRODUCTIONWe realize that your confidencein the quality and reliabilityof our products was a keyfactor in your decision to buy a Toyota.We also know how disruptive the lossof transportation can be to your dailyroutine. That’s why we’re pleasedto offer you the benefits of ourTransportation Assistance Policy.The Transportation Assistance Policyapplies for the duration of the New VehicleLimited Warranty. The policy applies to all2022 model-year Toyotas sold andserviced by authorized Toyota dealershipsin the mainland United States and Alaska.For further details, please consult yourToyota dealer. The warranty repairs will take longerthan one day to complete. The warrantable condition requiresextensive diagnosis. The parts needed for the warrantyrepairs are not readily available andyour vehicle is inoperative or unsafeto drive.Introduction9

GENERAL WARRANTY PROVISIONSWARRANTYImportant: You must use the DisputeSettlement Program (or, in California,the CDSP) before seeking remediesthrough a court action pursuant to theMagnuson-Moss Warranty Act (the“Act”). However, if you choose topursue rights and remedies not createdby the Act, you are not required to usethe Dispute Settlement Program(CDSP). You may also be required touse the Dispute Settlement Program orCDSP before seeking remedies underthe “Lemon Laws” of your state. Pleasecheck this booklet and the appropriatepage of the Owner’s Warranty RightsNotification booklet for additionalinformation and the requirementsapplicable to your state.Who Is the WarrantorThe warrantor for these limited warrantiesis Toyota Motor Sales, U.S.A., Inc.(“Toyota”), a California corporation, P.O.Box 259001, Plano, Texas 75025-9001.Which Vehicles Are CoveredThese warranties apply to all 2022 modelyear Prius Prime vehicles distributedby Toyota that are originally sold by anauthorized dealer in the United States andnormally operated or touring in the UnitedStates, U.S. territories or Canada. Warrantycoverage is automatically transferred atno cost to subsequent vehicle owners.10Your Warranties in DetailMultiple Warranty ConditionsThis booklet contains warranty termsand conditions that may vary dependingon the part covered. A warranty for specificparts or systems, such as the PowertrainWarranty or Emission Performance Warranty,is governed by the coverage set forth inthat warranty as well as the GeneralWarranty Provisions.When Warranty BeginsThe warranty period begins on the vehicle’sin-service date, which is the first date thevehicle is either delivered to an ultimatepurchaser, leased or used as a companycar or demonstrator.Repairs Made at No ChargeRepairs and adjustments covered by thesewarranties are made at no charge for partsand labor.Parts ReplacementAny needed parts replacement will bemade using new or remanufactured parts.The decision whether a part should berepaired or replaced will be made by theservicing Toyota dealership and/or Toyota.Parts scheduled to be replaced as requiredmaintenance are warranted until their firstreplacement only.

GENERAL WARRANTY PROVISIONSToyota offers assistance through aninformal dispute settlement programcalled the Dispute Settlement Program.This program is administered by anindependent third party:National Center for Dispute SettlementP.O. Box 515284Dallas, TX 75251-5284Further information about this programcan be found in this booklet and theOwner’s Warranty Rights Notification booklet.California residents: Toyota offersassistance through an informal disputesettlement program called the CaliforniaDispute Settlement Program (CDSP). Abrochure about the program is found inyour glove box. For additional information,call the Toyota Brand Engagement Centerat (800) 331-4331. You may also contactthe CDSP directly at (888) 300-6237. Failureto use the CDSP may affect your rights andremedies under California’s “Lemon Laws.”LimitationsWARRANTYInformal DisputeSettlement ProgramThe performance of necessary repairs andadjustments is the exclusive remedy underthese warranties or any implied warranties.Toyota does not authorize any person tocreate for it any other obligation or liabilityin connection with this vehicle.Any implied warranty of merchantabilityor fitness for a particular purpose islimited to the duration of these writtenwarranties. Some states do not allowrestrictions on how long an impliedwarranty lasts, so this limitation may notapply to you.Your Rights Under State LawThese warranties give you specific legalrights. You may also have other rights thatvary from state to state.Your Warranties in Detail11

12Your Warranties in Detail202120302Exception of the Hybrid Battery Warranty coverage of 10 years/150,000 miles, whichever occurs first.Specific components may have longer coverage under terms of the Powertrain Warranty.10Federal Emission Control TYGENERAL WARRANTY PROVISIONSWARRANTY COVERAGE AT A GLANCE

Applies to California, Connecticut, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon, Rhode Islandand Vermont vehicles equipped with a California Certified Emission Control System. Vehicles covered by this warranty arealso covered by the Federal Emission Control Warranty.2Applies to Colorado, Delaware, Pennsylvania and Washington vehicles equipped with a California Certified Emission Control System.Vehicles covered by this warranty are also covered by the Federal Emission Control Warranty.3Specific components may have longer coverage under terms of the Powertrain Warranty.1WARRANTYColorado, Delaware, Pennsylvania and Washington Vehicles Only2GENERAL WARRANTY PROVISIONSYour Warranties in Detail13

NEW VEHICLE LIMITED WARRANTYWARRANTYWHAT IS COVEREDAND HOW LONGBasic WarrantyHybrid Battery WarrantyThis warranty covers repairs andadjustments needed to correct defectsin materials or workmanship of anypart supplied by Toyota, subject to theexceptions indicated under “WhatIs Not Covered” on pages 15–16.This warranty covers repairs needed tocorrect defects in materials or workmanshipof the components listed here and suppliedby Toyota, subject to the exceptions indicatedunder “What Is Not Covered” on pages 15–16.Coverage is for 36 months or 36,000 miles,whichever occurs first, with the exception ofair conditioning recharge, wheel alignmentand wheel balancing, which are covered for12 months or 12,000 miles, whicheveroccurs first.Hybrid System WarrantyThis warranty covers repairs needed tocorrect defects in materials or workmanshipof the components listed here and suppliedby Toyota, subject to the exceptions indicatedunder “What Is Not Covered” on pages 15–16.The Toyota Hybrid Warranty is in effect for 8years or 100,000 miles from the vehicle’sin-service date, whichever occurs first, forthe following components: H ybrid battery control module(battery voltage sensor) H ybrid control module(power management control module) Inverter with converterThe Toyota Hybrid Battery Warranty is ineffect for 10 years or 150,000 miles fromthe vehicle’s in-service date, whicheveroccurs first.Powertrain WarrantyThis warranty covers repairs needed tocorrect defects in materials or workmanshipof any component listed below and suppliedby Toyota, subject to the exceptions indicatedunder “What Is Not Covered” on pages 15–16.Coverage is for 60 months or 60,000 miles,whichever occurs first.EngineCylinder block and head and all internalparts, timing gears and gaskets, timingchain/belt and cover, valve covers, oil pan,oil pump, engine mounts, engine controlcomputer, water pump, fuel pump, sealsand gaskets.Transaxle/Motor/GeneratorCase and all internal parts, transaxlemounts, seals and gaskets.Front-Wheel-Drive SystemFinal drive housing and all internal parts,axle shafts, drive shafts, constant velocityjoints, front hub and bearings, sealsand gaskets.14Your Warranties in Detail

NEW VEHICLE LIMITED WARRANTYWHAT IS NOT COVEREDRestraint Systems Warranty Fire, accidents or theft Abuse or negligenceCoverage is for 60 months or 60,000 miles,whichever occurs first. M isuse — for example, racingor overloadingFor vehicles sold and registered in thestate of Kansas, the warranty for seatbeltsand related components is 10 years,regardless of mileage. Improper repairsCorrosion Perforation WarrantyThis warranty covers repair or replacementof any original body panel that developsperforation from corrosion (rust-through),subject to the exceptions indicated under“What Is Not Covered” on pages 15–16.Coverage is for 60 months, regardlessof mileage.For information on how to protect yourvehicle from corrosion, refer to sectionsrelated to maintenance and care in theOwner’s Manual.TowingWhen your vehicle is inoperable due tofailure of a warranted part, towing serviceto the nearest authorized Toyota dealershipis covered.WARRANTYThis warranty covers repairs needed tocorrect defects in materials or workmanshipof any seatbelt or airbag system supplied byToyota, subject to the exceptions indicatedunder “What Is Not Covered” on pages 15–16.This warranty does not cover damage orfailures resulting directly or indirectly fromany of the following: Alteration or tampering, includinginstallation of non-GenuineToyota Accessories L ack of or improper maintenance,including use of fluids and fuelother than those specified in theOwner’s Manual Installation of parts that are notToyota Genuine Parts A irborne chemicals, tree sap, roaddebris (including stone chips), rail dust,salt, hail, floods, wind storms, lightningand other environmental conditions Water contaminationThis warranty also does not coverthe following:TiresTires are covered by a separate warrantyprovided by the tire manufacturer. Seepage 31.Normal Wear and TearNoise, vibration, cosmetic conditions andother deterioration caused by normal wearand tear.Your Warranties in Detail15

WARRANTYNEW VEHICLE LIMITED WARRANTYGradual Capacity Reductionof Traction Battery(Lithium-ion Battery)Lithium-ion battery capacity (the ability tohold a charge) gradually reduces with timeand use. This is a natural characteristic oflithium-ion batteries. The extent at whichcapacity is reduced changes drasticallydepending on the environment (ambienttemperature, etc.) and usage conditions suchas how the vehicle is driven and how thelithium-ion battery is charged. Reduction oflithium-ion battery capacity is NOT coveredunder warranty. In order to lessen thepossibility of capacity reduction, follow thedirections listed in the Owner’s Manual under“Capacity Reduction of the Hybrid Battery(Traction Battery).”Maintenance ExpenseNormal maintenance services such as: Engine tune-ups Replacement of fluids and filters Lubrication Cleaning and polishing Replacement of spark plugs and fuses R eplacement of worn wiper blades, brakepads/linings and clutch liningsVehicles with Altered OdometerFailure of a vehicle on which the odometerhas been altered so that actual vehiclemileage cannot be readily determined.16Your Warranties in DetailSalvage or Total-Loss VehiclesAny vehicle that has ever been branded assalvage, total loss, true mileage unknown orsimilar title under any state’s law or has everbeen declared a “total loss” or equivalent bya financial institution or insurer, such as bypayment for a claim in lieu of repairs becausethe cost of repairs exceeded the cash valueof the vehicle. This exclusion does not applyto the emission control warranties, includingEmission Control Warranty Enhancements orany open Safety Recalls/SSCs/LSCs.Software UpdatesSoftware updates made available fordownload by owners directly, either ona complimentary basis or for a fee, asdetermined by Toyota in its sole discretion.This exclusion does not apply to theemission control warranties.

NEW VEHICLE LIMITED WARRANTYDISPUTE RESOLUTIONIncidental DamagesDisclaimer of ExtraExpenses and DamagesThe performance of necessary repairsand adjustments is the exclusive remedyunder this warranty or any impliedwarranty. Toyota does not authorizeany person to create for it any otherobligation or liability in connection withthis vehicle. Toyota shall not be liablefor incidental or consequential damagesresulting from breach of this writtenwarranty or any implied warranty. Anyimplied warranty of merchantability orfitness for a particular purpose is limitedto the duration of this written warranty,except in states where this limitationis not allowed.If a dispute arises regarding your warrantycoverage, please follow the stepsdescribed under “If You Need Assistance”on page 5. Please note that you must usethe Dispute Settlement Program (or, inCalifornia, the CDSP) before seekingremedies through a court action pursuantto the Magnuson-Moss Warranty Act. Youmay also be required to use the DisputeSettlement Program or CDSP beforeseeking remedies under the “Lemon Laws”of your state. Please check the appropriatepage of the Owner’s Warranty RightsNotification booklet (located in your glovebox) for the requirements applicable toyour state.Your Warranties in DetailWARRANTYIncidental or consequential damagesassociated with a vehicle failure. Suchdamages include but are not limited toinconvenience; the cost of transportation,telephone calls and lodging; the loss ofpersonal or commercial property; and theloss of pay or revenue.17

FEDERAL EMISSION CONTROL WARRANTYWARRANTYWHAT IS COVEREDAND HOW LONGEmission Defect WarrantyEmission Performance WarrantyToyota warrants that your vehicle:Some states and localities haveestablished vehicle inspection andmaintenance (I/M) programs to encourageproper vehicle maintenance. If anEPA-approved I/M program is in force inyour area, you are eligible for EmissionPerformance Warranty coverage. W as designed, built and equipped toconform at the time of sale withapplicable federal emissions standards. I s free from defects in materials andworkmanship that may cause thevehicle to fail to meet these standards.Federal regulations require that thiswarranty be in effect for two years or24,000 miles from the vehicle’s in-servicedate, whichever occurs first. However,under the terms of the Basic Warranty,Toyota provides coverage of three years or36,000 miles, whichever occurs first.Specific components may have longercoverage under the terms of thePowertrain Warranty. Additionally,components marked “8/80” in the partslist on pages 19–20 have coverage ofeight years or 80,000 miles, whicheveroccurs first.18Your Warranties in DetailUnder the terms of the EmissionPerformance Warranty and federalregulations, Toyota will make all necessaryrepairs if both of the following occur: Y our vehicle fails to meet applicableemissions standards as determined byan EPA-approved emissions test. T his failure results or will result insome penalty to you — such as afine or denial of the right to useyour vehicle — under local, state orfederal law.This warranty is in effect for two years or24,000 miles from the vehicle’s in-servicedate, whichever occurs first. Additionally,components marked “8/80” in the partslist on pages 19–20 have coverage ofeight years or 80,000 miles, whicheveroccurs first.

FEDERAL EMISSION CONTROL WARRANTYWARRANTY PARTS LISTThese warranty obligations do not applyto failures or noncompliance caused by:Air/Fuel Metering System T he use of replacement parts notcertified in accordance with aftermarketparts certification regulations. T he use of replacement parts notequivalent in quality or design tooriginal equipment parts.Provisions under the “What Is NotCovered” section of the New VehicleLimited Warranty also apply tothis warranty. Air/fuel ratio feedback control system Electronic fuel injection system components– Airflow sensor– Engine control module (8/80)– Throttle body– Other componentsAir Induction System Intake manifold and intake air surge tankCatalyst System Catalytic converter and protector (8/80) Constricted fuel filler neck Exhaust manifold E xhaust pipe (manifold to catalystand/or catalyst to catalyst)Evaporative Control System Charcoal canister Diaphragm valve Fuel filler cap Fuel tank8/80 Covered for eight years or 80,000 miles, whichever occurs first.Your Warranties in Detail19WARRANTYWHAT IS NOT COVERED

FEDERAL EMISSION CONTROL WARRANTYWARRANTYHybrid System B attery control module(battery voltage sensor) (8/80)*Positive Crankcase Ventilation(PCV) System Oil filler cap Battery thermistor PCV valve or orifice GeneratorOther Parts Used inAbove Systems Hybrid battery* H ybrid control module (powermanagement control module) (8/80)* Inverter with converter* Motor S ystem main relay and batterycurrent sensorIgnition System Data link connector (8/80) H oses, clamps, fittings, tubing andmounting hardware Malfunction indicator light and bulb (8/80) Pulleys, belts and idlers Sealing gaskets and devices Sensors, solenoids, switches and valves Ignition coil and ignitor Ignition wires Spark plugs†* Covered under the Hybrid System Warranty for eight years or 100,000 miles, whichever occurs first, with theexception of the hybrid battery covered for ten years or 150,000 miles, whichever occurs first.† Warranted until first required maintenance under terms of the applicable regulations.8/80 Covered for eight years or 80,000 miles, whichever occurs first.20Your Warranties in Detail

FEDERAL EMISSION CONTROL WARRANTYREPLACEMENT PARTSYou are responsible for performanceof the required maintenance indicatedin the Owner’s Manual and this booklet.Toyota will not deny a warranty claimsolely because you do not have recordsto show that you maintained your vehicle.However, any failure or noncompliancecaused by lack of maintenance is notcovered by this warranty.To ensure optimum performance andmaintain the quality built into yourvehicle’s emission control systems,Toyota recommends the use of ToyotaGenuine Parts when servicing or repairingthe systems.When maintenance and repairs arepaid for by you, these services may beperformed by you or by any automotiveservice provider you choose. Toyotawill not deny a warranty claim solelybecause you used a service providerother than a Toyota dealership formaintenance and repairs. However,any failure or noncompliance caused byimproper maintenance or repairs is notcovered by this warranty.WARRANTYMAINTENANCEWarranty coverage is not dependentupon the use of any particular brandof replacement parts and you may electto use parts that are not Toyota GenuineParts for maintenance and repairs.However, use of replacement partsthat are not equivalent in quality toToyota Genuine Parts may impairthe effectiveness of the emissioncontrol systems.If you use replacement parts that havemaintenance or replacement schedulesdifferent from those of Toyota GenuineParts, you must follow the maintenanceand replacement schedules for the partsyou are using. In addition, you shouldensure that such parts are warranted bytheir manufacturers to be equivalent toToyota Genuine Parts.Your Warranties in Detail21

FEDERAL EMISSION CONTROL WARRANTYWARRANTYIF YOUR VEHICLE FAILSAN EMISSIONS TESTIf your vehicle fails an EPA-approvedemissions test, you may make a claimunder the Emission Performance Warranty.To do so, take your vehicle to an authorizedToyota dealership and present a copyof the emissions test report. Also, takeyour maintenance records in case theyare needed.If your claim qualifies for coverage, thedealership will repair your vehicle within30 days (unless a shorter period isrequired by law). If your claim is denied,Toyota will notify you in writing of thereason within the same peri

warranty-covered repairs. The policy applies when your vehicle must be kept overnight for any of the following reasons: The warranty repairs will take longer than one day to complete. The warrantable condition requires extensive diagnosis. The parts needed for the warranty repairs are not readily available and