Transcription
Premium careExtended factory warrantyTerms and ConditionsPreparation date: 1 January 2012
Extended factory warranty
ContentsPageIntroduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2Lexus Premium Care – Excellence Guaranteed . . . . . . . . . . . . . . . . . . . . . . . 2Important legal notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2Terms and Conditions of our agreement . . . . . . . . . . . . . . 3Terms and Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3The privacy of your personal information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Commonly used words or expressions . . . . . . . . . . . . . . . . . 4Your obligations under this warranty . . . . . . . . . . . . . . . . . 6Approval for warranty repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Your warranty period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7What your warranty covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7What we pay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Helpful benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81. Towing expenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82. Quality guarantee . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83. Consumable items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Genuine original factory parts . . . . . . . . . . . . . . . . . . . . . . . . . . . 8What this warranty does not cover . . . . . . . . . . . . . . . . . . . . 9When we may refuse a claim . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Claiming under this warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10How to make a claim . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10What you must not do . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Additional Terms and Conditions . . . . . . . . . . . . . . . . . . . . . . . . 11Cancelling your warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Transferability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Repairer instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Contact details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Premium care1
IntroductionLexus Premium Care. Excellence GuaranteedLexus ownership offers you the finest motoring experience. And nothingadds more assurance to that experience than the ongoing protection ofLexus Premium Care Extended Factory Warranty.The Lexus Premium Care Extended Factory Warranty extends your Lexusfactory warranty and offers a suite of additional benefits, to provide you withcomplete confidence and motoring peace of mind.To ensure you receive the maximum benefits of this cover, please take timeto understand the terms of this Warranty, including its limitations as well asyour obligations to: have your vehicle serviced in accordance with the requirements set outon page 6 of this document; and have any repairs duly authorised by the Lexus Premium CareAdministrator.If you have any queries, or wish to know more about Lexus Insurance andfinancial products, please call us on 1300 888 840 or visit lexus.com.auWe are here to exceed your expectations.Important legal noticeYour Lexus Premium Care Extended Factory Warranty Agreement isbetween you and Lexus Australia, a division of Toyota Motor CorporationAustralia Limited ABN 64 009 686 097 (TMCA), Corner GannonsRoad and Captain Cook Drive, Caringbah NSW 2229, phone1800 023 009, email: enquiries@lexusenquiries.com.au and isadministered by Lexus Financial Services (LFS) on behalf of Lexus Australia.To obtain a claim form and for further information regarding this warranty orany of our products, please contact LFS by: calling 1300 888 840; emailing premiumcare@lexus.com.au; visiting our website at lexus.com.au; or mailing us at Lexus Premium Care, Locked Bag 980,Milsons Point NSW 1565.Our goods come with guarantees that cannot be excluded under theAustralian Consumer Law. You are entitled to a replacement or refund fora major failure and for compensation for any other reasonably foreseeableloss or damage. You are also entitled to have the goods repaired orreplaced if the goods fail to be of acceptable quality and the failure does notamount to a major failure.The benefits given to you by this warranty are in addition to the other rightsand remedies you as a consumer have under law in relation to the goodsand services to which this warranty relates.2Extended factory warranty
Terms and conditions ofour agreementTerms and ConditionsYour Lexus Premium Care Extended Factory Warranty Agreement consistsof two parts: the Warranty Certificate; this Terms and Conditions booklet.The Terms and Conditions booklet sets out the terms, conditions andlimitations that apply to your Lexus Premium Care Extended FactoryWarranty. Please read this document carefully so that you understand whatis covered and what is not covered. If you do not understand which items arecovered or not covered, please contact us – our contact details are printedon the back cover of this booklet.Note that your Lexus Premium Care Extended Factory WarrantyAgreement is an important document and you should keep it in a safe andaccessible place. All pages are numbered, and if any pages are missing youshould contact us for a replacement.The privacy of your personal informationThe personal information you have provided in relation to your warrantyand other personal information provided by you in connection with theadministration of your warranty is collected by LFS on Lexus Australia’sbehalf for purposes related to the provision and administration of yourwarranty and for associated planning, product development and researchpurposes.Lexus Australia and LFS may provide your information to its relatedcompanies, the dealer named in the contract or to third parties engaged byLFS in connection with the purposes referred to above.Lexus Australia and LFS may also use your information for marketing purposes.If at any time you no longer wish to receive marketing material from LexusAustralia or LFS, please contact us by calling LFS Customer Service on1300 888 840 or writing to us at PO Box 1354, Macquarie Centre NSW2113. You can access personal information Lexus Australia or LFS holds aboutyou by contacting us on the above number or at the above address.Further information about our policy on privacy and personal informationhandling can be found on lexus.com.auPremium care3
Commonly used wordsor expressionsThe following words have a specific meaning in these Terms and Conditions.Approved repairmeans a repair or replacementauthorised by the Lexus Premium CareAdministrator.Authorised repairermeans a repairer recommended orapproved by the Lexus Premium CareAdministrator.Authorised Lexus dealermeans a dealer appointed by Lexus tosell for and on behalf of Lexus, newLexus vehicles.Dealer statutory warrantymeans the warranty required by law tobe provided by the dealer at the time youpurchased the vehicle.Extended warranty periodmeans the period described in the sectiontitled “Your warranty period”.Fails, failed or failuremeans the inability of any coveredcomponent to satisfactorily perform itsintended function, but excludes reductionin operating performance due to wearand tear consistent with its age anddistance travelled.Helpful benefitsmeans the additional benefits under thiswarranty, which are described in thesection titled “Helpful benefits”.Lexus componentmeans any component or part of thevehicle including components authorisedand marketed by Lexus as accessories,provided such accessories are fitted atthe time the vehicle first entered serviceas a new vehicle and includes any Lexusgenuine accessories fitted after vehicledelivery, but within the Lexus new vehiclewarranty period.Lexus Premium CareAdministratormeans Lexus Financial Services (LFS),a division of Toyota Finance AustraliaLimited ABN 48 002 435 181Australian Credit Licence 392536.4Extended factory warranty
Lexus new vehiclewarrantymeans the vehicle warranty set out in theowner’s documentation supplied withthe vehicle.Market valuemeans our determination of the valueof your vehicle immediately prior to theevent that leads to a claim under thiswarranty. Our determination will take intoaccount such things as your vehicle’s age,condition and kilometres travelled.Owner’s documentationmeans the owner’s manual and warrantyand service book provided by Lexus inrelation to the vehicle.Repair, replace orreplacementmeans to make good, to acceptableworking condition, using parts of a likekind and quality. Parts used to repairyour vehicle may be genuine new orguaranteed reconditioned. Wheregenuine parts are not available in Australiaor where non-genuine parts have beenfitted after purchase, replacement partswill be of a similar type and quality tothose used in your vehicle, taking intoaccount its age and distance travelled.Selling dealermeans the Authorised Lexus dealer whosold you the vehicle and this warranty.Vehiclemeans the vehicle manufactured and/ormarketed by Lexus and described in thewarranty certificate.Warranty or LexusPremium Care ExtendedFactory Warrantymeans this warranty contract consistingof the warranty certificate and theseTerms and Conditions.We, Our, Us or Lexusmeans Lexus Australia; a division ToyotaMotor Corporation Australia LimitedABN 64 009 686 097.You or Yourmeans you, the purchaser of the vehicleand any subsequent person to whomthis warranty is transferred in theseTerms and Conditions.Premium care5
Your obligations underthis warrantyThis warranty is designed to replace or repair any Lexus componentsdefective in material or workmanship which fail under normal operationand use during the extended warranty period.It is a condition of this warranty that your vehicle must be maintained tothe manufacturer’s recommendations by an Authorised Lexus dealer orlicensed motor vehicle repairer. These servicing requirements are outlinedwithin your owner’s documentation.You should keep evidence of how and where your vehicle has beenserviced, as it will help to minimise any delay in processing your claim.Please note that if your vehicle is inadequately maintained we may refuseyour claim.Approval for warranty repairsAll repairs made under this warranty require the express approval of theLexus Premium Care Administrator, who can be contacted on the numberprinted on the back cover of this booklet. Apart from selling and issuing thiswarranty, your Selling dealer is not authorised to act as the agent for us or theLexus Premium Care Administrator or to bind any party to any arrangementwith you.If your vehicle fails and needs to be repaired outside the Lexus Premium CareAdministrator’s normal office hours and cannot be approved before repairsare carried out, you must contact the Administrator as soon as possible afterthey re-open if you want to claim for the repairs under this warranty.6Extended factory warranty
Your warranty periodYour warranty will apply for defects that arise during the warranty periodspecified in your Warranty Certificate.The warranty will commence the later of:1. the date of issue as stated in the warranty certificate; or2. the date that the Dealer statutory warranty expires; or3. the date that the Lexus new vehicle warranty expires.The warranty will end the earlier of:1. the date the term in months shown on your warranty certificate haselapsed from the date the warranty commenced; or2. when the vehicle has travelled the distance since new, as noted onyour warranty certificate.What your warranty coversWe warrant that within the extended warranty period we will repair orreplace free of charge any Lexus component found to be defective inmaterial or workmanship under normal operation and use in Australia, withthe exception of any item listed under “What your warranty does not cover”.Our goods come with guarantees that cannot be excluded underthe Australian Consumer Law. You are entitled to a replacement orrefund for a major failure and compensation for any other reasonablyforeseeable loss or damage. You are also entitled to have the goodsrepaired or replaced if the goods fail to be of acceptable quality and thefailure does not amount to a major failure.The benefits given to you by this warranty are in addition to the other rightsand remedies you as a consumer have under law in relation to the goodsand services to which this warranty relates.What we payIf we approve your claim, we may choose, at our option, to pay thereasonable cost of either repairing or replacing those Lexus components.Replacement parts will be of similar type and quality to the other Lexuscomponents of your vehicle, taking into account its age, condition anddistance travelled.The most we will pay under this warranty for repairing or replacing Lexuscomponents during the extended warranty period is limited to the marketvalue of the vehicle as at the date of repair.Premium care7
Helpful benefitsYour warranty also provides you with a number of other helpful benefitsto ease the inconvenience of a failure:1. Towing expensesWe will pay for the reasonable costs you incur in towing your vehicle tothe nearest Authorised Lexus dealer or licensed repairer should towing berequired for the purpose of carrying out an approved repair.You must also ask the Authorised Lexus dealer or licensed repairer to tell theLexus Premium Care Administrator if you had your vehicle towed, so thatthey can authorise your claim for towing expenses.The most we will pay for such towing expenses during the extendedwarranty period is 500 (including GST).2. Quality guaranteeIf your vehicle suffers a failure during the extended warranty period, thenany authorised repairs made under this warranty will be covered for theremaining extended warranty period.4. Consumable itemsWe will pay to replace any consumable items if they require replacementdue to the failure of any other Lexus component covered by this warranty.Genuine original factory partsEvery Lexus genuine original factory part is designed and constructed tooriginal manufacturer’s specifications for maximum performance, longevityand perfect fit. Under this warranty all Lexus genuine original factory partsare warranted for the balance of the Lexus New Vehicle warranty or carry a12 month unlimited kilometre Lexus warranty, whichever is the greater.Any Lexus genuine original factory parts fitted during the Lexus new vehiclewarranty are covered under this warranty for the extended warranty period.8Extended factory warranty
What your warranty doesnot coverYour warranty does not cover the following items: Consumable items that have a limited working life, including thoserecommended for regular replacement within the owner’s documentation,including but not limited to:- batteries;- tyres;- filters;- hoses; or- brake pads and linings,unless these items are found to be defective in materials or workmanshipor fail in circumstances referred to in clause 3 of Helpful Benefits above. The costs of normal maintenance or service. This includes adjustmentsto your vehicle that are part of the scheduled servicing recommended byLexus as described in the owner’s documentation; Any vehicle adjustments or replacements necessary to maintainroadworthiness, insurance or registration unless they result from defectiveLexus components or faulty workmanship in Lexus components; Superficial damage, such as cosmetic or surface corrosion from stonechips or scratches in the paint; Any consequential loss, expense or damage, including loss of time orconvenience, or a reduction in the value of your vehicle; Repairs to or replacement of components (including Lexus components)covered by any other warranty or guarantee, including:- Dealer statutory warranty;- Lexus new vehicle warranty;- Lexus recall campaigns; or- a repairer’s warranty or guarantee. Any Lexus component that fails outside the extended warranty period.Your warranty does not cover parts that fail because: you have neglected to properly maintain and service your vehicle; your vehicle has been fitted with non-genuine parts, not made or suppliedby Lexus; your vehicle has been modified from Lexus factory specifications (forexample, conversion to LPG operation, addition of a turbocharger, orinstallation of oversize pistons or valves) unless the modifications areLexus approved and installed; of acts of nature (for example, bushfire, earthquake, thunderstorm,hail, flood); your vehicle is vandalised, abused, raced or used in any othercompetition; or of corrosion, electrolysis or rust.Premium care9
Your warranty does not cover the failure of any Lexus componentswhere your vehicle is being used or has been used in circumstancesother than normal operating conditions, for example: as a rental vehicle; as a taxi; as a driving school vehicle; as a courier vehicle or for mail delivery; as a police, security or emergency vehicle; or on mining sites.When we may refuse a claimYour warranty is designed to protect you against Lexus components which failunder normal operation and use. Accordingly we may refuse a claim if you: fail to service your vehicle in accordance with your servicing requirements asset out in your owner’s documentation; (or anyone using your vehicle or acting with your consent) intentionallydamage your vehicle causing component failure; do not follow the requirements for “Claiming under this warranty”; fail to provide us with accurate information; or make or attempt to make a fraudulent claim.Claiming under this warrantyHow to make a claimAs soon as possible after a failure that you feel might be covered by thiswarranty, you must: take reasonable steps to prevent further damage to your vehicle; take your vehicle to the Selling dealer or, if this is not possible, to the closestAuthorised Lexus dealer or licensed motor vehicle repairer; andBefore any work is done to your vehicle, you must ask the Selling dealer,Authorised Lexus dealer or licensed motor vehicle repairer to read theRepairer Instructions at the rear of this booklet and to contact the LexusPremium Care Administrator for claim authorisation.A claim form can be obtained by calling 1300 888 840 or emailingpremiumcare@lexus.com.auThe expense associated with making a claim under this warranty is notcovered by this warranty. This means that you must bear the expense ofmaking a claim, including contacting the Administrator.What you must not doDo not have your vehicle repaired, nor authorise repairs, unless we haveexpressly approved repairs by the Authorised repairer.10Extended factory warranty
Additional terms andconditionsCancelling your warrantyYou may cancel your warranty at any time by writing to the Lexus PremiumCare Administrator requesting cancellation.We may also cancel your warranty where you have not fully complied withthe Terms and Conditions of the warranty.TransferabilityOnly you are entitled to make a claim or receive a benefit from your warranty.At the sole discretion of the Lexus Premium Care Administrator, wemay permit you to transfer your warranty upon sale of the vehicle to thepurchaser. The warranty cannot be transferred if you sell your vehicle toor through a motor dealer or trader. This does not affect your rights orentitlements otherwise available at law.A transfer form can be obtained by calling 1300 888 840 or emailingpremiumcare@lexus.com.auPremium care11
Repairer InstructionsDO NOT Commence REPAIRS UNLESS AUTHORISED BY THELEXUS PREMIUM CARE ADMINISTRATORPlease contact the Lexus Premium Care Administrator on 1300 888 840and advise them that you wish to make a claim under the warranty.A claim form can be obtained by calling 1300 888 840 or emailingpremiumcare@lexus.com.auIf the claim is authorised, the Lexus Premium Care Administrator will approverepairs and issue a repair authorisation number.Once repairs are completed, the Authorised repairer must forward a taxinvoice to the address below for payment. Tax invoices must be addressed tothe Lexus Premium Care Administrator and include the following information:1. Lexus Premium Care authorisation number;2. Vehicle registration number;3. Customer’s name in full (include ABN if a company);4. Odometer reading;5. Breakdown of repair costs, detailing parts, labour and GST content;6. Copies of any sublet repair invoice (when requested);7. Name, address and ABN of the Authorised repairer;8. Date of issue.Lexus Premium CareLocked Bag 980Milsons PointNSW 1565TEL: 1300 888 84012Extended factory warranty
contactdetailsCONTAT CTDETAILT SForto make a urany policyof our orproducts,us oncall callus on1300 888840658 067(03) 9867 3640or email us onor email us onpremiumcare@lexus.com.auinsurance@lexus.com.auor writeor tovisitususatatLexus Premium Carewww.lew xus.com.auLocked Bag 980, Milsons Point NSW 1565or visit our website atTTo enquire about additional insurance needs call us onlexus.com.au1300 888 840I N SUR A N C EPremium careLexus InsurancePO Box 7141, Melbourne VIC 8004Lexus Premium Care Extended Factory Warranty is administered byLexus Financial Services, a division of Toyota Finance Australia Limited.ABN 48 002 435 181, Australian Credit Licence 392536Lexus Insurance is a division of Aioi Insurance Co., Ltd.ABN 39 096 302 466, AFSL Number 254489 (Aioi).Aioi is a member of the TToyota Group of Companies. The Insurer is Aioi.Document date: 1 August 20096Premium care13RESOLVINGLA COMPLAINT
Premium care1300 888 840premiumcare@lexus.com.aulexus.com.auLPC001 (01/2012)8:30 to 6:00pm (EST)Monday to Friday
warranty certificate . Warranty or Lexus Premium Care extended factory Warranty means this warranty contract consisting of the warranty certificate and these terms and conditions . We, our, us or Lexus means Lexus australia; a division toyota motor corporation australia Limited abn 64 009 686 097 . you or your means you, the purchaser of the .
