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ESI Feature PhoneUser’s GuideFORWITH0450-0329Rev. EVisit www.esiusers.com for up-to-date help.voice mail
About ESIESI (Estech Systems, Inc.) is a privately held corporation based in Plano, Texas, near the internationallyknown “Telecom Corridor.” Founded in 1987, ESI designs and builds innovative telecommunicationsproducts for businesses like yours. Because of their powerful combination of value and features,ESI products are consistently recognized by industry publications and leaders.Copyright 2005 ESI (Estech Systems, Inc.).Visit ESI on the Web at www.esi-estech.com.IVX is a registered trademark of ESI. Certain ESI products are protected by various U.S. Patents, granted and pending. Product information containedherein is subject to change without notice. ESI is an ISO 9001-certified company.
Table of contentsUser’s Guide introduction .A.1What it covers.A.1How it’s arranged .A.124-Key Feature Phone .A.212-Key Digital Feature Phone.A.3Connecting your ESI phone .A.4Help mode (Verbal User’s Guide).B.1User programming: An introduction.C.1User programming menu .C.1Voice mail operation .D.1Introduction .D.1Personal greetings .D.1Leaving messages . . .D.2Moving a message.D.2Off-premises “reach me”.D.3Message retrieval.D.3Live recording .D.6Off-premises message delivery .D.6Message Recycle Bin (un-delete).D.7Status indicator lamp.D.8Optional voice mail feature: Guest mailboxes .D.8ESI Feature Phone operation.E.1Display.E.1Caller ID .E.1Keys.E.1Dial tone .E.3Basic phone use.E.3Direct station selection.E.4Transferring an outside call . . . .E.5Conference calling .E.6Call forwarding.E.7Call waiting.E.7Hold/exclusive hold operation .E.8Paging .E.10Call pickup.E.10Optional features .E.10Special keys . F.1FLASH/RDL. F.1Esi-Dex. F.1Override ring . F.4Message monitor mode (live call screening) . F.5Personal greeting reminder. F.5Headset operation. F.5Outside dial tone preference . F.5Line keys. F.6Optional features . F.7Analog stations. G.1Caller ID . G.1Placing calls . G.1Transferring calls . G.1Conference calling . G.2Call forwarding. G.2Call waiting. G.2Call hold . G.3Paging . G.3Call pick-up . G.3Voice mail operation from an analog station. G.4Analog station programming . G.6Select personal greeting . G.6Password. G.6Off-premises message delivery . G.7Off-premises message delivery . G.8Message Recycle Bin (un-delete). G.8
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User’s GuideIntroductionUser’s Guide introductionAccessing the rich ESI feature set is simple and easy through the straightforward design of ESI’sFeature Phones. Each feature has been designed for ease of use while providing capabilities needed inan advanced business phone.You will be able to learn many of the features by simply using your phone; and this IVX C-Class User’sGuide will introduce you to the wide variety of features offered by your ESI phone system and how touse your phone effectively to achieve maximum benefits.What it covers 24-Key Digital Feature Phone 12-Key Digital Feature PhoneHow it’s arranged Section A — Introduction and Phone Illustrations Section B — User help Section C — User programming Section D — Voice mail operation Section E — Phone operation Section F — Special keys and features Section G — Analog Stations IndexA.1
IntroductionUser’s Guide24-Key Feature PhoneThe 24-Key Feature Phone has a variety of programmable and built-in features. The 24-Key FeaturePhone’s built-in voice mail features and voice prompts make it easy to program and use.Volume/scroll keysStatus indicator light (pg. D.8)2-line, 32-character displayESI-DEX feature key(pg. F.1)12 programmable featurekeys (pg. C.2)SpeakerVOICE MAIL feature key(pg. D.1)P/UP (pickup) key(pg. E.10)PAGE key (pg. E.10)PROG/HELPfeature keyfor phone programming(pg. A.36) as well as accessto Verbal User’s Guideand tutorial (pg. B.1)RECORD fixed feature key(pg. D.6)Microphone forbuilt-in speakerphoneFxed feature keys(pg. E.2)Hint:A.2You can perform direct programming by holding down a programmable feature key for at leasttwo seconds (similar to how you might program a car radio button). This isn’t applicable to thefixed-feature keys.
User’s GuideIntroduction12-Key Digital Feature PhoneThe 12-Key Digital Feature Phone includes the basic, most commonly used phone features.Volume/scroll keys1-line,16-character displaySpeaker9 programmablefeature keysP/UP (pickup) key(pg. E.10PROG/HELPcombo fixed feature keyfor phone programmingas well as accessto Verbal User’s Guideand tutorialPAGE key (pg. E.10)Fixed feature keysNote: The following features are not available on the 12-Key Digital Feature Phone.— Certain special features (see page F.7).— Esi-Dex.Note: A VOICE MAIL key, CONFERENCE key, and MUTE/DND key must be set on one of the nineprogrammable feature keys to utilize those features.Hint:You can perform direct programming by holding down a programmable feature key for at leasttwo seconds (similar to how you might program a car radio button). This isn’t applicable to thefixed-feature keys.A.3
IntroductionUser’s GuideConnecting your ESI phoneUse the diagram (below) to connect your ESI phone. The diagram represents the panel on thephone’s underside.Note: The “Top of phone” and “Bottom of phone” references in this diagram shows the correct verticalorientation of the phone — i.e., the part with the display is the top.HandsetLine cordto wall12-Key Digital Feature Phone24-Key Digital Feature Phone Connects like a basic phone. Handset plugs into right-side jack. Line cord plugs into left-side jack.Note: Use the wall mount hook (located under the handset) when the phone is in the furthest upright position.A.4
User’s GuideHelp mode (Verbal User’s Guide)Help mode (Verbal User’s Guide)Your ESI phone system’s Help mode (also called the Verbal User’s Guide) — a carefully conceivedcombination of spoken information, display readouts and even key illumination when appropriate — is apowerful tool to help you learn how to use the system’s many features.TutorialWhen your station is idle, press PROG/HELP, and then follow the spoken Help menu to: Learn how to use the phone Hear a description of how any key is used Learn how to use voice mail features Hear a complete tutorial on phone operationHelp during station programmingTo hear a detailed description of a function you wish to program, press PROG/HELP while programming it.Help during a callPress PROG/HELP while on a call and this will place the call on hold, whereupon you can use Helpmode to hear a description of the function you wish to perform. When you exit Help mode, you will bereconnected to the call.While you are either in Help mode or programming your phone, your station will be temporarily placed inDND (see “MUTE/DND,” page E.2). Anyone calling your station while you are in DND will be forwardedto your mailbox (or other destination set by the installer).Exiting Help modeTo exit Help mode, simply hang up.Visit www.esiusers.com for up-to-date help.B.1
Help mode (Verbal User’s Guide)(This page included for pagination purposes only.)B.2User’s Guide
User’s GuideUser programming: An introductionUser programming: An introductionVoice prompts will play menu and sub-menu options to access the desired feature. You don't have to waitfor the entire prompt to be played. Therefore, once you’ve become familiar with the prompts (consult“User programming menu” on the next page), you can quickly set any frequently used feature.Programming helpDuring any of the programming steps, press PROG/HELP to hear a more detailed description of thefeature and related programming options.Exiting programming modeTo exit programming mode, simply hang up.User programming menuBelow is a user programming menu overview for the 12 and 24-Key Digital Feature Phones.Overview1Select personal greeting1 Record2 Delete3 Hear4Station audibles1 Station ring tone2 Station ring volume3 Message ring2Programmable feature keys(Station keys, line keys, speed-dial keys,other feature keys)53Station options1 Call waiting/background announce2 Personal greeting reminder3 Headset operation4 Outside dial tone preference5 Hands-free answer6 Message monitorPassword1 Enter2 Delete3 Hear4 Security level6External message notification1 Delivery options2 Phone delivery3 Pager notification9Message Recycle BinNote: Background announce and selections 3, 5, and 6 under Station Options are not available on a 12-KeyDigital Feature Phone.C.1
User programming: An introductionUser’s Guide1 Select personal greetingSelect the desired greeting — 1, 2 or 3. The system will play the current greeting, followed by promptsto re-record, delete or hear again — or select the current greeting by pressing #.1 Record personal greetingBegin recording at the tone. Press 1 to stop. The new personal greeting automatically replaces theprevious greeting.2 Delete personal greetingWhen prompted, press 2 again to confirm deletion.Warning:Your mailbox is disabled if no personal greeting exists. Never delete all of your existing personalgreetings before you record at least one new one.3 Hear current personal greeting2 Programmable feature keysThere are two methods for programming of your phone: Direct programming — Select the key you want to program, and hold it down for at least twoseconds. This not only initiates programming but also lets you immediately program that specific key. Traditional programming — Press PROG/HELP. The Verbal User’s Guide will speak to you,walking you through the full menu, during which you can choose the appropriate option.Direct programming example:You wish to set one of the keys to dial a co-worker, whose extension is 105. Hold down the key forat least two seconds. This automatically puts you in feature key programming. Follow the promptsto enter 1 0 5. (This has allowed you to skip two steps — pressing PROG/HELP and selecting amenu option — that you’d have had to perform if using traditional programming.)How the programmable feature keys can be set Line keys — If a line number (1 through 6) is programmed, the programmable feature key becomesa line key providing the appropriate lamp information and manual outside-line access. Station keys — If the dialed digits input are a three-digit number, the programmable feature key willbecome a Station Key providing the appropriate lamp information and easy access or transfer.Three-digit numbers input can be:— User extensions (100–113)— Department numbers (290–299)— Guest/info mailboxes (300–309)— Cascade mailboxes (520–529)— System speed dial numbers (600–699) Speed-dial keys — In addition to programming a programmable feature key with a system speeddial number, you can create personal speed-dial keys for automatic dialing of frequently calledoutside numbers. If you program 9 (or 8 or 7) plus a phone number, the programmable feature keybecomes a speed-dial key. When you program a speed-dial Key, there's no need to insert a pauseafter the 9 (or 8 or 7). The speed-dial number can be up to 24 characters long. Use up scroll key ( )to enter special characters in a dial string (see Option 6 on page C.4). Other feature keys — If you enter feature codes, the programmable feature key will serve as anenable/disable key for that feature. The Installer may have programmed certain stations foraccessing additional features; consult regarding System Administrator for your access.C.2
User’s GuideUser programming: An introductionKeys’ LED activity during programmingKey type and LED indicationStation key orVirtual Mailbox KeyLine keyFeature keyor speed-dial keyCurrently being programmed andpreviously assignedFlashing redFlashing greenFlashing amberCurrently being programmed andpreviously unassignedFlashing redFlashing redFlashing redProgramming mode — Was assigned orviewed in current sessionBlinking redBlinking greenBlinking amberSolid redSolid greenSolid amberOffOffOffModeAssigned in a previous programming sessionand not yet viewed in current sessionNever assigned and not yet viewed incurrent session3 Station optionsThe station options sub-menu (PROG/HELP 3) lets you activate or deactivate several features yourstation can provide. At each option sub-menu, 1 enables the option and 0 disables it. (Each option listedbelow is explained elsewhere in this manual, as noted.)1Call waiting/background announceSee page E.7 for call waiting and page E.8 for background announce.2Personal greeting reminderSee page F.5.3Headset operationSee page F.5.4Outside dial tone preferenceSee page F.5.5Hands-free answerSee page E.2.6Message monitorSee page F.5.Note: Background announce and selections 3, 5, and 6 are not available on a 12-Key Digital Feature Phone.C.3
User programming: An introductionUser’s Guide4 Station audiblesThe station audibles programming provides control of the following audible items:1 Station ring toneYou can select from six possible tones to help distinguish it from other nearby ringing phones.Press or to select a tone, then press # to accept it.2 Station ring volumePressandto set the desired ringer volume (range: off to high), then press # to accept it.3 Message ringWhen enabled, this feature will periodically generate a short ring tone at your station as anadditional alert that you have new messages.5 Password1 Enter new passwordYour password may consist of 2–8 digits followed by # (0 cannot be the first digit). Entering only 0as the password will turn off the password requirement.2 Delete current passwordResets the password to the default password.3 Hear current passwordDisplays and plays back the current password.4 Password security levelSelectionResult0No password required for access from any phone1Password required only for remote access, either off-premises or from otherstations within the system2Password always required6 External message notification1 Delivery options1 Delivery to phone number only2 Notify pager only0 No off-premises deliveryC.4
User’s GuideUser programming: An introduction2 Phone delivery1 Enter phone numberEnter the phone number (24 digits, maximum) followed by #. Do not include an outside lineaccess code (i.e., don’t add 9, 8 or 7) before the number.To insert a special character, press the right scroll key ( ) to select the desired special code:# , , F or P. Press # to confirm the inserted character and continue. Press # # to completethe entry.Code# FPWhat it produces# DTMF tone DTMF toneFlash hook2-second pauseUse the down arrow key ( ) to backspace.Once the number is saved you can use the scroll keys to move back and forth to view thenumber. To edit the number, you must delete it and enter the correct number.2 Delete phone numberDeletes the currently programmed phone number.3 Display current phone numberDisplays the currently programmed phone number.3 Pager notification1 Enter pager numberEnter the pager number (24 digits, maximum) followed by #. Do not include an outside lineaccess code (i.e., don’t add 9, 8 or 7) before the number.To insert a special character, press the right scroll key ( ) to select the desired special code:# , , F or P. Press # to confirm the inserted character and continue. Press # # to completethe entry.Code# FPWhat it produces# DTMF tone DTMF toneFlash hook2-second pauseUse the down arrow key ( ) to backspace.Once the number is saved you can use the scroll keys to move back and forth to view thenumber. To edit the number, you must delete it and enter the correct number.2 Delete pager numberDeletes the currently programmed pager number.3 Display current pager numberDisplays the currently programmed pager number.9 Message Recycle Bin (un-delete)The Message Recycle Bin keeps the last 10 messages deleted; the most recently deleted message willbe played first. Press 9 to move to the next message. Press 8 to restore the message to your mailboxas a new message.C.5
User programming: An introduction(This page included for pagination purposes only.)C.6User’s Guide
User’s GuideVoice mail operationVoice mail operationIntroductionYour phone system provides accurate and timely messages. Others will become more comfortableleaving you voice messages if you promptly retrieve and respond to your messages.VOICE MAIL keyThe VOICE MAIL key is used for direct access to all voice mail features, such as picking up messagesor transferring directly to mailboxes.Warning: On stations with a 12-Key Digital Feature phone, a programmable feature key must be set tocode 579 (for VOICE MAIL key). If a key is not programmed to 579, you will still be able to retrievepreviously left messages and access user programming, but you will not be able to receive newmessages (when you access your mailbox, the phone system will announce that the mailbox isdisabled). Program 579 on a programmable feature key to enable the mailbox.Personal greetingsInitially, your mailbox has a generic greeting: “You have reached the mailbox for extension xxx.Dial 0 to reach the operator or begin recording at the tone.” You can record up to three differentpersonal greetings in your own voice indicating your availability to return calls. Also, you can changeany personal greeting as often as necessary: just record over a previously recorded personal greeting.Warning: Do not delete all of your personal greetings; make sure at least one always remains. Deleting allthe greetings not only doesn’t revert to the initial default greeting, it also will turn off your mailbox.ExamplesSample greeting 1: Hi, this is [name]. I’m away from my desk or on the phone right now; so please either dialzero to reach our operator, or leave me your name, number and message at the tone andI’ll get back to you as soon as I can.Sample greeting 2: Hi, this is [name]. I’m out of the office. You may dial 1 2 2 for my assistant or, if youprefer, you may leave me a voice message at the tone — I’ll check in regularly.Sample greeting 3: Hi, this is [name]. I’m away from my desk at the moment. To reach the operator, dial zero.Otherwise, leave your name and phone number at the beep so I can return your call.Depending on auto attendant usage and your personal preferences, you may wish to include one ormore of these options in your personal greetings:Option0148XXXInstructionTo reach the operatorTo skip directly to the record tone (or “beep”)To perform off-premises “reach-me” (see “Off-premises ‘reach-me,’ page D.3)To the main greeting (if your system is using the auto attendant)An extension number of another userNote: Option 4 is available only when Personal Greeting 2 has been recorded (see “Off-premises ‘reach-me,’”page D.3).D.1
Voice mail operationUser’s GuidePersonal greeting keysYou can program a programmable feature key as a personal greeting key for any one of the threepersonal greetings (see page F.8). Once created, this shortcut can then be used to activate theassociated personal greeting (the key’s LED will glow green and the greeting played as confirmation).Note: On a 24-Key Digital Feature Ph
The 24-Key Feature Phone has a variety of programmable and built-in features. The 24-Key Feature Phone's built-in voice mail features and voice prompts make it easy to program and use. Hint: You can perform direct programming by holding down a programmable feature key for at least two seconds (similar to how you might program a car radio button).
