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AmdocsThe Leader in EnablingService Provider SuccessInformation Security Level 2 – Sensitive 2009 – Proprietary and Confidential Information of Amdocs
Outline Amdocs: The Market Leader Market Situation: Perfect Storm Resulting Service Provider Goals Amdocs CES Approach: Vision Products Services ExpertiseBusiness model and DNA that is all about your successPowerful new assets to help monetize digital lifestyleAffordable solutions that are right for the timesObsessed by Your Success in a Digital World2Information Security Level 2 – Sensitive 2009 – Proprietary and Confidential Information of Amdocs
Amdocs Leadership 3.16B in revenue 405M operating income 1.2B in cash 17,000 employees Over 50 countriesAmdocs is #1Gartner Revenue and Market Share of Top 50 TOMS Vendors, Worldwide, 2006-2007Rank2007Revenue ( M)2006Revenue ( M)200712,2012,552Revenue and Market Share of Top 50 TOMS Vendors, Worldwide, 2006-2007Gartner: TOMS Market share Report, May 30, 2008Amdocs supports more than 1.3 billion experiences each dayand services nearly 90% of the service providers on Fortune Magazine’s Global 5003Information Security Level 2 – Sensitive 2009 – Proprietary and Confidential Information of Amdocs
Amdocs LeadershipLocal Support, Global Reach, Proven Customer SuccessAmdocs Global OfficesAmdocs Production &Operating CentersSelect Customers4Information Security Level 2 – Sensitive 2009 – Proprietary and Confidential Information of Amdocs
“Unlike most large solution providers in the space, Amdocs issingularly focused on helping service providers succeed “We trust Amdocs – its expertise, products and“Amdocs’ closed-loop business model enables it to accept muchservices-- to helpus manage thegreateraccountability complexities of delivering a differentiated Amdocs can boast credibly of a 95% success record in deliveringcustomer experience that defines our brandon time, on budget, and with the highest level of quality in an industryin allbytheregionsoperate.”markedfailurerates inupwhichto 40% weor higher At the same time, Amdocs has an enviable record as an industrySergeyAvdeev, winningExecutiveVP & andCTO,innovator andleader, consistentlypraise, awards,toprankings for its new products, services, capabilities, andresults.”VimpelComSolutions Insights, 20095Information Security Level 2 – Sensitive 2009 – Proprietary and Confidential Information of Amdocs
The “Perfect Storm” is Shaping theDigital Lifestyle Value ChainEconomic CrisisDigital Lifestyle Urgent cost reductions Ubiquitous broadband access Accelerating pace of change New devices; n-screens Revenue replacementThe Personalized experiencesDigitalLifestyleValueChainCIO/CTO DilemmaNew Competition Burden of legacy Do more for less; now 40% IT project failure rate6Intense price pressure Complex, evolving value-chain Battle for share of mind & walletInformation Security Level 2 – Sensitive 2009 – Proprietary and Confidential Information of Amdocs
The Digital LifestyleWho Will Get the Biggest Share of the Pie?Advertisers7ContentProvidersServiceThe hainEcosystemInformation Security Level 2 – Sensitive 2009 – Proprietary and Confidential Information of AmdocsInternetPortalsDeviceManufacturers
Digital Lifestyle Value-ChainWho Will Get the Biggest Share of the ceManufacturersServiceProvidersService Provider AssetsCustomer InformationNetworksLocationBilling & PaymentsCustomer CareQuality of ServiceReliable & Scalable Operations8“The players that willcommand the greatestshare of that pie are thosethat can create andcapture the greatest value.The battle will be for who can providea superior, highly personalizedcustomer experience and thenefficiently monetize that experienceacross any touch-point, network ordevice Service providers have theunique assets to be that player andwe are committed to helping.”– Dov Baharav,President & CEO, AmdocsInformation Security Level 2 – Sensitive 2009 – Proprietary and Confidential Information of Amdocs
Resulting Service Provider Goals9Reduce CostsGrowth & Monetization Reduce costs quickly Package, bundle, & blend Gain agility and speed Personalize all touch-points ROI-driven phases Long-tail collaborationAssure SuccessCustomer Experience Optimize legacy operations Lasting differentiation Align business-IT-vendors Monetize unique SP assets Partner for project success Engineer customer experienceInformation Security Level 2 – Sensitive 2009 – Proprietary and Confidential Information of Amdocs
Amdocs Customer ExperienceSystems (CES) Approach10Information Security Level 2 – Sensitive 2009 – Proprietary and Confidential Information of Amdocs
Amdocs CESThe Leading Vision & Blueprint for Success CES Vision & Blueprint Business & technology visionfor the successful serviceprovider Customer experience &business process driven Holistic – spanning customer,service, network, and partnerdomains; BSS, OSS, and SDP Standards-based & vendoragnosticAssurethrough“The CESSuccesstheme goes beyonda comprehensive vision & blueprintcatchy phrase: It is a signal to themarket that Amdocs recognizes theindustry shift from network toBetterCustomer Experiencescustomer prominence ”through holistic approachCost Reduction through standards based approach11Information Security Level 2 – Sensitive 2009 – Proprietary and Confidential Information of Amdocs
Amdocs CESThe Leading Integrated & Modular Portfolio #1 Product Portfolio: First & only integrated end-to-endcustomer experience systemsportfolio (spanning BSS, OSS, &SDP) The OSS, BSS, & Digital Lifestylemarket share leader according toanalysts Modular, modern, standards-based,flexible, & affordable More than 30 service providers haveselected CES since January 2008BetterGroupCustomerExperiencesthrough defined business“Yankeebelieves thatAmdocs’sCES 7.5 marks a move in the right strategicdirection And from what we’ve seen sofar,Amdocs&is Monetizationseveral steps aheadof itsGrowththroughDigital Lifestyle assetsclosest competition.”processesCost Reduction through pre-integration, modular, fast TTM offerings12Information Security Level 2 – Sensitive 2009 – Proprietary and Confidential Information of Amdocs
Amdocs CESThe Leading Integrated & Modular Portfolio Product Portfolio Highlights: CES Packs Up to 60% cost reduction and 85% of requirements Integration Leadership Without Vendor Lock-in 4th generation, pre-integrated suite CRM saved 30% first year, reduced supportstaff by 70%, handling time reduced 5 minutes Enterprise Product Catalog reduced time-tomarket by 30% measured by configuration timein systems Compact Convergence ready to help Effortel run20 MVNOs in 30 countries with less than 10 ITresources OSS provided 50% reduction in service design &fault analysis time Open IT stack Unified High-Performance UI Technology Smart Client up to 50 % costs & performanceimprovement Unified SOA Foundation EPC 30% improved product lifecycle efficiency Cut time-to-market to just days Turbo Charging Reduce hardware and software costs by up to 70% Amdocs Interactive 4B in mobile commerce; 300 M mobile portal subs across 45 SPs Plus: Apps store, partner collaboration, self-service, webportals, search, and personalization13Information Security Level 2 – Sensitive 2009 – Proprietary and Confidential Information of Amdocs
Amdocs CESResults-Driven Business Value Services The Leading Global ServicesPortfolio: Fully accountable for your success Full service SI specializing inAmdocs products with largest BSSOSS practice Leading business & technicalconsulting provider for the BSS-OSSdomain The leading provider of outsourcingsolutions for BSS-OSSAssure Successthroughclosed-loop products and services“Leadershipposition in thecurrent marketrequires that vendors offer, besides bestin-class products, strong professionalservices consulting and a systemsCost Reductionintegrationconstituent.”through best practices and managed servicesAssure Success through leading project governance & methodologies14Information Security Level 2 – Sensitive 2009 – Proprietary and Confidential Information of Amdocs
Amdocs CESResults-Driven Business Value Services Service Portfolio Highlights: Accountable with Unparalleled 25-Year TrackRecord Over 2,500 projects Average 95% success rate delivering milestones - ontime, budget, & with high quality Managed services reduced OPEX 30-40%,improved billing accuracy 99.95%, provided day1 cost savings of 15-20% XL and Amdocs migrated over 28 million activesubs in just 8 weeks with no service interruption99% of subs are pre-paid and handled in a realtime environment Industry and Domain Focused Over 17,000 CES professionals Closed-loop between SI and R&D for better products &lower risk Global Sourcing More than 50 countries Powerful Methodologies 10%-50% better in cost and time via a cutting edgeapproach Based on why complex projects fail - extensiveindustry research Benefits Realization Demonstrate ROI, tracking of KPI’s before /afterproject Proves success and improves operations over time15Information Security Level 2 – Sensitive 2009 – Proprietary and Confidential Information of Amdocs Amdocs consolidated systems across 7 regionsonto a single platform
Amdocs CESThe Leading Business Process Expertise Powerful Benefits Accelerator: Amdocs Scenario OptimizationModeling (ASOM) industryknowledge repository mapscustomer experiences down 5 levelsto granular software assets Consistent with industry standards Starting point for any project –greatly improving the requirementsprocess, reducing customization,lowering risk & uncertainly Underpins and links Amdocs R&Dand Services in the fieldAssureisSuccessthrough200 “Amdocsa stand-out withintegratedcustomer-centric processes for telecomcompanies.”proven, pre-defined business processesBetter Experiences as processes connect the software to the experienceCost Reduction through best practices & deep methodologies16Information Security Level 2 – Sensitive 2009 – Proprietary and Confidential Information of Amdocs
Summary Amdocs is the clear market leader Vision Products Services Expertise Business model and DNA that is all about your success Powerful new assets to help monetize digital lifestyle Affordable solutions that are right for the timesObsessed by Your Success in a Digital World17Information Security Level 2 – Sensitive 2009 – Proprietary and Confidential Information of Amdocs
THANK YOUInformation Security Level 2 – Sensitive 2009 – Proprietary and Confidential Information of Amdocs
Additional History& Leadership SlidesInformation Security Level 2 – Sensitive 2009 – Proprietary and Confidential Information of Amdocs
Amdocs HistoryHighly-focused Successful Business StrategyAmdocs Revenue ( M)More than 25 Years of Service Provider Experience19821982Founded – Focuson DirectoryPublishing Systems20Information Security Level 2 – Sensitive 2009 – Proprietary and Confidential Information of Amdocs2008
Amdocs HistoryHighly-focused Successful Business StrategyAmdocs Revenue ( M)More than 25 Years of Service Provider Experience2001Acquire Clarify& Enter CRM Market2008Acquire Jacobs Rimell& Expand Leadership inBroadband Cable Industry2004Acquire XACCT &Enter Mediation Market19821982Founded – Focuson DirectoryPublishing Systems20081998IPO (NYSE:DOX)200520062007Acquire DST INNOVIS,& Enter BroadbandCable & Satellite MarketAcquire Qpass Inc.,& Enter DigitalCommerce MarketAcquire SigValueExpansion intoEmerging Markets19992005Acquire LongshineIT Co. LTD. & EnterChinese Market2006Acquire CramerSystems Group Limited& Enter OSS MarketAcquire ITDS &Enter ManagedServices Market21Information Security Level 2 – Sensitive 2009 – Proprietary and Confidential Information of Amdocs
Amdocs HistoryHighly-focused Successful Business StrategyAmdocs Revenue ( M)More than 25 Years of Service Provider Experience2001Acquire Clarify& Enter CRM Market2008Acquire Jacobs Rimell& Expand Leadership inBroadband Cable Industry20042008Acquire XACCT &Enter Mediation MarketLaunch CES 7.5Portfolio & Services19821982Founded – Focuson DirectoryPublishing Systems20081998IPO (NYSE:DOX)1999Acquire ITDS &Enter ManagedServices Market222005Launch Amdocs 6Portfolio & Services200520062007Acquire DST INNOVIS,& Enter BroadbandCable & Satellite MarketAcquire Qpass Inc.,& Enter DigitalCommerce MarketAcquire SigValueExpansion intoEmerging Markets2005Acquire LongshineIT Co. LTD. & EnterChinese Market2006Acquire CramerSystems Group Limited& Enter OSS Market2007Information Security Level 2 – Sensitive 2009 – Proprietary and Confidential Information of AmdocsLaunch Amdocs 7Portfolio & Services
Amdocs HistoryHighly-focused Successful Business StrategyDemonstrated Leadership200620062006CRM Market Leader in theEnterprise Suite CRM Category(CRM Magazine)2006Top 15 Software Winnerwith Amdocs CRM 6(ISM Inc.)Winner of the Mercury2006 Business TechnologyOptimization (BTO)Teamwork Award#1 In Global OSS Market(OSS Observer Report)23#1 Vendor Worldwide forBusiness Support Systems(Gartner)A Leader in Global Outsourcing,Telecommunications Category(International Association ofOutsourcing Professionals’Global Outsourcing 100 List,Published by Fortune Magazine)20062006Information Security Level 2 – Sensitive 20082009 – Proprietary and Confidential Information of AmdocsOutstanding Supplier toAT&T Inc. in the TechnicalInnovations Category2006
Amdocs HistoryHighly-focused Successful Business StrategyDemonstrated Leadership200620062006CRM Market Leader in theEnterprise Suite CRM Category(CRM Magazine)2006Top 15 Software Winnerwith Amdocs CRM 6(ISM Inc.)Winner of the Mercury2006 Business TechnologyOptimization (BTO)Teamwork Award#1 In Global OSS Market(OSS Observer Report)24#1 Vendor Worldwide forBusiness Support Systems(Gartner)A Leader in Global Outsourcing,Telecommunications Category(International Association ofOutsourcing Professionals’Global Outsourcing 100 List,Published by Fortune Magazine)20062006Information Security Level 2 – Sensitive 20082009 – Proprietary and Confidential Information of AmdocsOutstanding Supplier toAT&T Inc. in the TechnicalInnovations Category2006
Amdocs HistoryHighly-focused Successful Business Strategy2007Demonstrated Leadership2007ISM Top15 CRMEnterpriseList200720072007 North AmericanMobility Award forMobile ContentCommerce Solution20072007 Best PracticeAward for Interconnect/Partner RelationshipManagement Solutions2007B/OSS & IT Industry “AnnualBest Project” Award“Very Strong” Ranking(Highest; Only Vendor)(Gartner: OSS Market Overview& Strategic Scorecard for Vendors)IAOP Global100 ListISM Top 15 CRMEnterpriseSoftware AwardProduct of the Year2007“Best ConvergedBilling Product” Award(Convergence World Magazine& the InternationalEngineering Consortium (IEC))20072520072007 Best Practice Awardfor Global Billing Solutions2007Information Security Level 2 – Sensitive 2009 – Proprietary and Confidential Information of Amdocs20082008Service Leader Award,Agent Facing UniversalDesktop Category2007“Very Strong”Ranking (Highest)(Gartner: BSS Market Overview& Strategic Scorecard for Vendors)CRM Market Award“Enterprise SuiteCRM Category”B/OSS & IT Industry“Annual BestInnovation” Award2007Amdocs ProductSupport“RatedOutstanding”(SSPA 2008)2008
Industry Thought LeadershipLeadership in Industry Forums and Standard Bodies Investing in the success of the converging media, entertainment& service provider industry Lead, adopt and comply leading & evolvingindustry standards Active board membership in multiple leadingstandards organizations Chairing working/expert groups Technical editorship of task forces andstandards Contribution of Intellectual Properties forIndustry benefits26Information Security Level 2 – Sensitive 2009 – Proprietary and Confidential Information of Amdocs
Additional History& Leadership SlidesBack Up & Detailed PBU& Services ContentInformation Security Level 2 – Sensitive 2009 – Proprietary and Confidential Information of Amdocs
Amdocs Product Support“By on-going adoption of thelatest maintenance release ofAmdocs Charging, we arecontinually optimizing our billingsystem to support dramaticallygrowing customer volume,expanding our services and billingpackages, and seeing immediateROI.”Milan ZikaVice President of ITT-Mobile Czech RepublicIn-house case resolution ensuring immediate ownership on casesSupport options ranging from online services to 1:1 interactionProactively avoiding faults and optimizing performance28Global Support organizationInformation Security Level 2 – Sensitive 2009 – Proprietary and Confidential Information of Amdocs
Amdocs Global Strategic Sourcing Tailored sourcing offering 23 years of sourcing experience Business Process Management, ITManagement, Infra Management &Service Delivery Management More than 4500 sourcing expertsglobally Optional Transformation services BSS‐OSS to full IT Amdocs and non‐Amdocs applications Local partners29 Sourcing centers in North‐America,Europe & India support a ‘follow thesun’ model 46 billion events processed monthly Serving the world’s leading serviceproviders with proven business resultsInformation Security Level 1 – Confidential 2008 – Proprietary and Confidential Information of Amdocs
Amdocs Deliverystep Over 25 years of “Always Deliver” DNAnext Predictability and Accountabilitythe Process innovation Project Governance Exceed Customers Expectationslooking BSS PacksAlways Business Processesfor Theory of constraintsCommitment to delivery and project implementationCommitment to customer satisfaction and successDuplicated across Amdocs worldwide30Information Security Level 1 – Confidential 2008 – Proprietary and Confidential Information of Amdocs
Amdocs Consulting 200 industry best-practices processesbaked into our solutions Domain, industry and operational expertisefocused on one market with the ability toconsult beyond and before product-basedprojects Proven prime Integrator – providingleadership and hands-on expertise in largescale transformations Superior knowledge management assetsdesigned to deliver customer-centric ,business process-enabled transformations End-to-end accountability to ensure ourclients realize the intended businessoutcomes“Trading on its 25‐ year history incommunications, its collection ofsubject‐matter experts and its trackrecord in systems integration, theconsulting organization has grownsteadily to offer transformationstrategy, process management andoptimization, training, andorganizational changemanagement ”Stratecast, Communications GlobalCompany‐Level Assessment: Amdocs,November 2007Global management & technology consulting organizationFocused on service providers’ business value31Information Security Level 1 – Confidential 2008 – Proprietary and Confidential Information of Amdocs
Customer ManagementAmdocs Customer Management enables companies to offer a differentiated, personalizedexperiences for their customers across multiple touch pointsContact CenterCenter andand AgentAgent InteractionsInteractions –– solutionssolutions thatthat helphelp contactcontactContactcenters strikestrike aa balancebalance betweenbetween agentagent efficiency,efficiency, customercustomer experienceexperiencecentersimprovements andand interactioninteraction revenuerevenue maximizationmaximizationimprovementsSales andand OrderingOrdering ‐‐ providesprovides anan automatedautomated end‐to‐endend‐to‐end solutionsolution totoSalescomplete anan orderorder toto cashcash cyclecycle fromfrom aa businessbusiness oror anan endend customercustomercompleteacross multiplemultiple lineslines ofof businessbusinessacrossCustomer ServiceService andand SupportSupport –– aa comprehensivecomprehensive front‐linefront‐line customercustomerCustomersupport solutionsolution forfor firstfirst andand secondsecond tiertier supportsupport thatthat speedsspeeds problemproblemsupportresolution andand increasesincreases customercustomer satisfactionsatisfactionresolutionOnline andand SelfSelf DirectedDirected InteractionsInteractions ‐‐ integratesintegrates withwith andand exposesexposesOnlinebusiness supportsupport systemssystems toto enableenable transactionaltransactional selfself serviceservice inin B2CB2C andandbusinessB2B customercustomer portalsportalsB2B32What’s NewNew inin CESCES CRMCRM 7.5?7.5?What’sSmart AgentAgent DesktopDesktop –– unifiedunified agentagent desktopdesktop improvesimproves agentagent efficiencyefficiencySmartwhile enablingenabling thethe deliverydelivery aa superiorsuperior customercustomer experienceexperiencewhileClick toto OrderOrder –– simplifiessimplifies orderingordering processprocess toto capturecapture ordersorders throughthrough threethreeClicksteps toto completioncompletion forfor increasedincreased revenuerevenue andand minimizeminimize costcost throughthroughstepsreduced orderorder falloutfalloutreducedInformation Security Level 1 – Confidential 2008 – Proprietary and Confidential Information of Amdocs “10% decrease inaverage call duration”Megafon “Resolve 85% of customerqueries on first contactwhile reducing contactcosts by over 30%”Telekom Austria “Amdocs shines inadvanced order capturecapabilities with anindustry‐leading productcatalog, generalprocesses in pricing,bundling and pricing, andproduct and servicesupport.” Ray Wang,Forrester Research
Revenue ManagementAll activities that enable, manage and track sources of revenue through any channel.Monetize service provider services, maximize revenues and reduce costAmdocs BillingBilling && ChargingCharging ‐‐ EnsuringEnsuring billingbilling transformationtransformation withwithAmdocssubstantial costcost reductionreduction andand operationaloperational efficiencyefficiencysubstantialAmdocs PartnerPartner SettlementsSettlements ‐‐ FromFrom settlementsettlement engineengine toto businessbusinessAmdocsdriver; SingleSingle SettlementSettlement forfor allall LinesLines ofof BusinessBusinessdriver;Amdocs MediationMediation ‐‐ TransformTransform networknetwork datadata intointo businessbusiness informationinformationAmdocsand addadd businessbusiness logiclogic toto networknetwork servicesservicesandWhat’s NewNew inin CESCES RMRM 7.5?7.5?What’sAmdocs ChargingCharging CESCES 7.5T7.5T ‐‐ Real‐timeReal‐time convergentconvergent productproduct poweredpoweredAmdocsby TurboTurbo ChargingCharging technologytechnologybyStartPack: ConvergedConverged Pre/PostPre/Post withwith SCPSCP integrationintegrationStartPack:Enterprise ProductProduct CatalogCatalog adoptionadoptionEnterpriseImproved partnerpartner settlementsettlement supportingsupporting nextnext generationgeneration settlementsettlementImprovedfor anyany lineline ofof businessbusiness onon aa singlesingle platformplatformforActive MediationMediation enablingenabling advancedadvanced realreal timetime servicesservicesActive33Information Security Level 1 – Confidential 2008 – Proprietary and Confidential Information of Amdocs “With Amdocs supportfor convergent prepaidand postpaid, everythingis now done by onesystem,, with less peopleand less cost.”M. Danny Buldansyah,Director of NetworkServices, XL Indonesia Ranked Very StrongGartner Vendor StrategicScorecard 2008
OSSAmdocs delivers the most comprehensive and integrated OSS suite in the industry; Planning,Fulfillment and Assurance from a common core of shared service and resource management.FulfillmentAssurancePlanning34Amdocs provides comprehensive support for fulfillmentfrom a modular, component‐based architecture, givingservice providers the flexibility to deploy as needed.Amdocs provides a highly‐productized approach,enabling faster time to deploy with specific pre‐packagedautomation for specific services.Amdocs manages the complete problem resolution processacross network, IT and customer domains so that you canresolve service issues quickly, and with minimal customerimpact. It provides a complete view of customer, servicesand network operations to prioritize and solve issues beforethey impact the customer.Amdocs enables service providers to plan their networksmore efficiently, to deliver the Service Ready Network, bydeploying resources Just in Time with proactive capacityplanning and capacity management.Information Security Level 1 – Confidential 2008 – Proprietary and Confidential Information of Amdocs “Very Strong” for overallperformance, marketunderstanding and offeringstrategy from Gartner –“Dataquest Insight: OSSMarket Overview andStrategic Scorecard forVendors, 2008” VOIP introduced in 6 weeksand at 10% of predicted cost 2Mb circuits for site expansionsplanned & built in 15 mins 20% increase in speed andefficiency to build and populatecomplex nodes
Information ManagementAmdocs Information Management Solutions enable a superior customer experience byproviding a single, complete and insightful view of product and customer dataProduct ManagementManagement ‐‐ ThisThis offering,offering, focusedfocused aroundaround AmdocsAmdocsProductEnterprise ProductProduct CatalogCatalog (EPC)(EPC) andand additionaladditional solutionssolutions andand services,services,Enterprisehelps serviceservice providersproviders consolidateconsolidate productproduct informationinformation intointo aa centralcentralhelpslocation, maintainmaintain thethe informationinformation moremore efficiently,efficiently, andand maximizemaximize thethelocation,value inin productproduct assets.assets.valueCustomer DataData IntegrationIntegration –– ThisThis offering,offering, focusedfocused aroundaround AmdocsAmdocsCustomerEnterprise CustomerCustomer HubHub (ECH),(ECH), helpshelps serviceservice providersproviders consolidateconsolidateEnterprisecustomer informationinformation fromfrom allall systemssystems andand lineslines ofof businessbusiness acrossacross thethecustomerenterprise, andand provideprovide aa trusted,trusted, real‐time,real‐time, singlesingle viewview ofof thetheenterprise,customer.customer.What’s newnew inin CESCES IMIM gratedwithBSS andand OSSOSS –– toto speedspeedEnterprise Product Catalog pre‐integrated with BSSthe introductionintroduction ofof newnew servicesservicestheBuilt onon best‐of‐breedbest‐of‐breed MDMMDM platformplatform ofof IBMIBMBuiltOut ofof thethe boxbox integrationintegration withwith AmdocsAmdocs portfolioportfolioOutIndustry Specific,Specific, flexibleflexible && customizablecustomizable datadata modelmodel –– basedbased onon SIDSIDIndustryRich layerlayer ofof businessbusiness services,services, encapsulatingencapsulating 2525 yearsyears experienceexperience ininRichdata managementmanagementdata35Information Security Level 1 – Confidential 2008 – Proprietary and Confidential Information of Amdocs “Amdocs has launched acohesive enterprise productcatalog (EPC), which workstogether with its servicecatalog to provide a SID‐compliant hub for integratedBSS‐OSS. ” Gartner OSSMarket Overview – StrategicScorecard, November 2008 “Amdocs not only has morethan 20 years of focusing onTier 1 operators ‐ it alsoknows our needs and knowsour systems environment.Like no other product on themarket, Amdocs EnterpriseProduct Catalog reflectsthat.”Dirk Rohweder, IT director atT‐Mobile UK and executiveVP , T‐Mobile Europe
Amdocs Interactive36Information Security Level 1 – Confidential 2008 – Proprietary and Confidential Information of Amdocs
Amdocs Compact Convergence (NBU)A Complete Network‐connected Solution ‐‐ Convergent real‐time charging, customer careand self care, service delivery, VAS and Next‐Gen IN (Intelligent Network).Designed toto addressaddress thethe technicaltechnical requirementsrequirements andand costcost kets,emergingtechnologies(WiMAX)andof SPs across growth markets, emerging technologies (WiMAX) andemerging businessbusiness modelsmodels (MVNE/O)(MVNE/O)emergingEnd‐to‐End, Next‐GenNext‐Gen ININ basedbased turnkeyturnkey solutionsolutionEnd‐to‐End,Extreme timetime toto marketmarket forfor newnew operationsoperations andand serviceservice introductionsintroductionsExtremeLow TCOTCO andand vendorvendor independenceindependenceLowSupporting fullfull convergenceconvergence ‐‐ ANYANY network/network/ protocol,protocol, ANYANY paymentpaymentSupportingmethod, ANYANY serviceservicemethod,Powerful serviceservice deliverydelivery capabilitiescapabilities withwith anan advancedadvanced nt(SCE)Service Creation Environment (SCE)Dozens ofof es initehundreds of SIBs for infiniteservice optionsoptionsserviceStandards basedbasedStandardsProven solutionsolution ––Provenover 3030 de37Information Security Level 1 – Confidential 2008 – Proprietary and Confidential Information of Amdocs “Using Amdocs Compact Convergence,we will be able to dramatically reduceour time to market for new services,and enjoy the operational flexibility andagility we need to continue our rapidgrowth in the Azeri market“Martin Quirke, CEO of Bakcell,Azarbeijan “Amdocs Compact Convergence gives usthe operational flexibility and agility weneed to create, deliver and managenew services and address convergentreal‐time charging and business supportrequirements in order to becomeAlbania’s leading cellular carrier,”Ali Taskin, CEO of Eagle Mobile.
"We trust Amdocs - its expertise, products and services -- to help us manage the complexities of delivering a differentiated customer experience that defines our brand in all the regions in which we operate." Sergey Avdeev, Executive VP & CTO, VimpelCom "Unlike most large solution providers in the space, Amdocs is
