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SL2100 Communication SystemBuilt in brilliancenec.com.au/SL2100

ContentsWhy choose the SL2100?Working for your industryKeeping in touch with your teamWhy choose the SL2100The way we do business and the way we communicateis changing rapidly. Mobility has become commonplace,customer expectations have soared and productivity is crucial.The SL2100 galvanises your team. In turn creating a positivecustomer experience that generates repeat business.Built in applicationsSave money, save time, save the hassleSmart communicationsfor small businessesSL2100 system overviewWith VoIP capabilities, the SL2100 puts UnifiedSmart mobility optionsCommunications (UC) within reach of small businesses,yet still provides superior support for traditional telephony;ensuring total flexibility for every deployment. It also presentsconsiderable savings and functionality over and abovealternative hosted solutions.Your business can’t afford downtime, nor can yourcommunications. The SL2100 provides a reliable ‘always on’solution. Designed to minimise maintenance and built withminimal hardware & licences; you have little to worry about.The ‘on-demand’ workforceTo assist in maintaining a positive customer experience and ahigh level of service, businesses today need to have workforcesthat are available and ‘on-demand’ from any location. WithNEC's SL2100, you can ensure your team stays connected

SL2100 Communication System Why choose the SL2100through its wide-range of communication tools, that accommodate flexible workspaces and allow free roaming wherever they are.Built-in features include: VoIP enabled Unified messaging Music on hold Mobility / BYOD /home-working Auto-Attendant Audio conferencing Video conferencing &collaboration (licencerequired) Simple installation Mobile apps for iOSand Android. Plus more!Value for moneyKeep connectedPowerful communicationsSingle number reach,with a small price tag thesmartphone apps, built-inSL2100 allows you to onlyweb based conferencingpay for what you need,and unified messagingwithout recurring licensingkeeps colleagues andcosts.customers up-to-date andconnected.Easy to useSafety firstIntuitive applicationsBuilt in apps like InGuardand features your wholecan be configured to helpteam can easily use -protect your businessenabling them to be morefrom malicious toll fraudproductive.attacks.3

SL2100 Communication System 4Why choose the SL2100Supply freedom of choicePersonalisation is important tosupport motivated personnelGigabit built-in: available on selected models to support allRunning your business on an outdated system, or forcingSL2100 desktop telephones come with corporate directoryemployees to use old devices that are ill equipped to handlefunctionality. Users can quickly access these directories totheir multi-faceted communications needs is bad for business.easily reach the people they need. There’s no need to wasteTo facilitate smarter work environments, NEC has developedtime looking up phone numbers. Each entry in the directory isthe next generation of desktop telephones.searchable, a call can be placed from the search result.Call from your desk phoneEasy-to-use, intuitive interfacesNEC’s innovative desktop endpoint design is intended to deliverNEC’s desktop telephone interfaces are designed to improvemaximum deployment flexibility. A wide range of choices allowthe overall user experience, while remaining intuitive - nofor multiple combinations that fit any and all business niches orextensive training is needed. Missed calls and unread voicemailpersonalisation requirements.counts are always visible so you can stay on top of yourReasons to choose SL2100 telephonescommunications.bandwidth intensive desktop requirements.Personal, system and corporate directoriesWide-range of choices: choose from IP or digital, 12-line keys toUnique business telephones32 or self-labelling, grayscale or colour display, plus more.Whether your employees need just a basic single line telephoneCustomisable function keys: can be adapted to the exactor one with a 60-line console attached, you can choose aindividual requirements of your business.phone option to fit everyone’s needs.User-friendly interface: little or no staff training required.Discover all compatible desktop telephones by visitingnec.com.au/SL2100Working for your industrySchoolsSchools receive a high volume of incoming calls between 8amand 9am every day, this is frequently to report sickness / nonattendance. With Auto-Attendant, callers can be given an automatedoption to a voice-mail, e.g. ‘Press 1 to report your child asabsent ’ Takes the pressure off receptionists, achieves fasterresolution for your callers and reduces holding times.HealthcareDoctors surgeries and other healthcare organisations receivehigh volumes of enquiries. Information messages are played to callers, reducing theneed for a receptionist to handle every call Recorded messages can also be played to callers while theywait on hold, making them feel more valued Keeps patients who call the hospital up to date with news.

SL2100 Communication System 5Working for your industrySmall hotelsProviding entrance security 24/7 in a cost-effective way can bechallenging for small hotels. The SL2100 supports door-phoneswhich allow staff to unlock doors remotely, so staff maintaincontrol; even when away from the reception desk. A great way to maintain control of the premises.Car dealershipsStay contactable from anywhere on-site. It’s easier than everfor a small team to multi-task with mobile smartphone apps andthe ability to answer their desk phone calls via their mobile. Finds the expert faster Enables staff flexibility to multi-task at quieter times whenfewer people are on the premises Excellent customer service standards maintained.DentistryDeal with the morning telephone ‘rush hour’ more effectively.A high volume of incoming calls with patients calling to bookappointments at certain times of day can be dealt with easilywith the option to log staff in and out of call groups. Provides relief to receptionists during peak times A convenient way to share the workload Even small teams can deal with fluctuating call traffic.Real estate agenciesMaintain high service levels when on the road using a mobileextension. This enables all employees to remain contactable ontheir desk phone number wherever they are No need to give out personal phone numbers A better standard of customer service from anywhere.12 buttonSelf-labelling24 buttonSL2100

With the SL2100,you can use your existingsmartphone while onthe road for seamlesscommunication

SL2100 Communication System Keeping your team in touchReceptionistInternal sales personOffice workerWith Caller ID displayed on my handset,I can give the appropriate greeting tocallers and redirect calls from familiarnumbers without answering, I can alsosee at a glance who is on a call.The Auto-Attendant feature meansthat callers receive a greetingand are routed to the correctdepartment, ensuring that I only getthe calls that are meant for me.The conference feature allows me to effortlesslyset up a virtual meeting for colleagues andcustomers at short notice, wherever they are.This enables faster business decisions, as wellas saving travel time & expenses.Security guardIT managerHome workerThe door-phone functionality makesit easy for me to operate the doorlock from my mobile if I need to gooff-site temporarily.It is easier than ever to manage our systemsettings. Drag-and-drop functionalityprovides an error free way of building callgroups, which is useful for when staff movedesks, leave or join the company.I can use my mobile client athome to communicate withcolleagues with the same easeas if I was in the office.8

SL2100 Communication System Built in applicationsThe SL2100 now includes an expanded and diverse portfolio of InApps. Aswell as providing compelling business benefits, these built-in apps require noexternal PC or server making them highly cost effective and reliable.InUC - Built-in collaborationInGuard - Get secureIn today’s working environment, employeesInGuard is an effective, low cost solution to helpare spread across different locations. InUC is aprotect a business against the rise of toll fraudUnified Communications application providingattacks. Toll fraud is a fraudulent attempt by avideo conferencing, collaboration, documenthacker to gain unlawful remote access to a phonesharing, presence and instant messaging for anysystem. Attacks are often highly organised from anbusiness of 1 to 100 users. Utilising WebRTCautomated server and once accessed, fraudulent(Real-Time Communications), InUC providescalls are connected and over a period of time,highly cost-effective video and collaborationcan run up call charges of potentially thousands.working seamlessly within your IT environment.Typically, these occur out of office hours and areusually not discovered until it is too late.Smart mobility optionsToday’s mobile workers depend on communication tools thataccommodate flexible workspaces and allow free roamingwherever they are. The SL2100 ensures your team staysconnected but without the escalating business mobile costs.Home workersUsers can enjoy a complete phone user experience from theirhome office and enjoy greater working flexibility. Individual andbusiness benefits include the cost and time savings of traveland even the associated costs of workspace. Mobile clients andInUC provide access to call control, directory, presence and IMfrom the home.On the roaddata network (3G/4G). If the smartphone is not connected dueto lack of network, the SL2100 can provide roaming by routingUse your existing smartphone as a system extension completecalls to your GSM number.with call control. Save on mobile phone call costs and remain Save on mobile phone costs - lower call costs and maximisereachable via your desk phone number. The ST400 series appsimply connects to the SL2100 via WiFi or across your mobileon existing investments Single number reach functionality.9

SL2100 Communication System 10Save money, save time, save the hassleAn intuitive range of features ensures staff training is no longer requiredWhen choosing a communication solution you need good value for your initial investment, followed by low running costs thereafter.The SL2100 provides this along with further cost saving benefits including increased team efficiency and productivity. Intuitivefeatures also ensure staff training is minimised. Other everyday benefits such as answering an incoming call the first time helpsreduce the cost of call backs and saves your team precious business hours.More ways the SL2100 can save you money:1More features built-in - that means less licenses,less hardware and less extras to pay for. The SL2100also grows with your business making incrementalupgrades cost-effective and scalable.2InApps portfolio - InUC and InGuard are alreadybuilt in, no extra hardware is required so you cansimply activate them with licensing.3Cloud? - premise-based as opposed to a hostedsolution; maintain total control and enjoy the flexibilityof your own dedicated solution configured for your56potentially huge company costs.Save on mobile phone charges - ST400smartphone app & mobile extension enable phonesystem calls via your mobile78Hot-desking - mobile teams e.g. field sales, don’trequire a handset each - share hardware costs.Low IT maintenance requirements - keep IT costsdown with a maintenance free, hassle-free system.And as a truly reliable solution - save on downtimespecific needs.4InGuard toll fraud defence - gain protection againstcosts and potential lost business.BYOD - both InUC & ST400 apps enable you to useyour existing smartphone or tablet.9Built-in conferencing and collaboration - savetravel costs with easy to use conferencing.