Amazon Chime - Administration Guide

Transcription

Amazon ChimeAdministration Guide

Amazon Chime Administration GuideAmazon Chime: Administration GuideCopyright Amazon Web Services, Inc. and/or its affiliates. All rights reserved.Amazon's trademarks and trade dress may not be used in connection with any product or service that is notAmazon's, in any manner that is likely to cause confusion among customers, or in any manner that disparages ordiscredits Amazon. All other trademarks not owned by Amazon are the property of their respective owners, who mayor may not be affiliated with, connected to, or sponsored by Amazon.

Amazon Chime Administration GuideTable of ContentsWhat is Amazon Chime? . 1Administration overview . 1How to get started . 1Pricing . 1Resources . 1Prerequisites . 2Creating an Amazon Web Services account . 2Security . 3Identity and access management . 3Audience . 4Authenticating with identities . 4Managing access using policies . 6How Amazon Chime works with IAM . 7Identity-based policy examples . 9Troubleshooting . 14Using service-linked roles . 16Using roles to stream Voice Connector media . 16Using roles with shared devices . 18Logging and monitoring . 20Monitoring with CloudWatch . 20Automating with EventBridge . 28Logging service API calls . 40Compliance validation . 41Resilience . 42Infrastructure security . 42Understanding Amazon Chime automatic updates . 43Getting started . 44Step 1: Creating an Amazon Chime administrator account . 44Step 2 (optional): Configuring account settings . 44Step 3: Adding users to your account . 45(Optional) Setting up phone numbers for your Amazon Chime account . 46(Optional) Configuring your conference rooms to use Amazon Chime . 46Managing your accounts . 47Choosing a Team or Enterprise account . 47Converting from Team to Enterprise . 48Renaming your account . 48Deleting your account . 49Managing meeting settings . 50Meeting policy settings . 50Meeting application settings . 50Meeting Region settings . 50Managing chat retention policies . 51How retention policies affect Amazon Chime users . 51Turning on chat retention . 53Restoring and deleting chat messages . 53Managing messages . 53Removing messages . 54Claiming a domain . 54Connecting to Active Directory . 55Prerequisites . 55Connecting to your Active Directory in Amazon Chime . 55Configuring multiple email addresses . 56Connecting to Okta SSO . 57Deploying the Add-In for Outlook . 58iii

Amazon Chime Administration GuideSetting up the Amazon Chime Meetings App for Slack . 59Installing the Amazon Chime Meetings App for Slack on an organization . 59Installing the Amazon Chime Meetings App for Slack on workspaces . 60Migrating workspaces to organizations . 60Associating workspaces with Amazon Chime Team accounts . 60Managing users . 62Adding users . 62Viewing user details . 62Managing user permissions and access . 64Managing user permissions . 64Managing user access . 65Managing user phone numbers . 66Assigning phone numbers to users . 66Editing calling and SMS permissions . 67Unassigning phone numbers from users . 67Changing personal meeting PINs . 67Managing Pro trials . 68Requesting user attachments . 68Managing Amazon Chime automatic updates . 69Migrating users to another Team account . 69Managing phone numbers . 71Provisioning phone numbers . 71Requesting international phone numbers . 72Country requirements for phone numbers . 73Porting existing phone numbers . 80Porting phone numbers into Amazon Chime . 80Porting phone numbers out of Amazon Chime . 82Phone number porting status definitions . 83Managing phone number inventory . 83Updating outbound calling names . 85Deleting phone numbers . 86Restoring deleted phone numbers . 86Managing Voice Connectors . 87Before you begin . 87Creating an Amazon Chime Voice Connector . 88Editing Amazon Chime Voice Connector settings . 88Setting up emergency call routing numbers . 89Assigning and unassigning Amazon Chime Voice Connector phone numbers . 90Deleting an Amazon Chime Voice Connector . 91Managing Voice Connector groups . 91Creating an Amazon Chime Voice Connector group . 92Editing an Amazon Chime Voice Connector group . 92Assigning and unassigning phone numbers for an Amazon Chime Voice Connector group . 93Deleting an Amazon Chime Voice Connector group . 93Streaming media to Kinesis . 93Starting media streaming . 94SIP-based media recording (SIPREC) and network-based recording (NBR) compatibility . 95Managing SIP media applications and rules . 96Understanding the SIP data models . 96Using SIP media applications . 97Creating a SIP media application . 97Viewing a SIP media application . 98Updating a SIP media application . 98Deleting a SIP media application . 98Using SIP rules . 99Creating a SIP rule . 99Viewing a SIP rule . 100iv

Amazon Chime Administration GuideUpdating a SIP rule .Enabling a SIP rule .Disabling a SIP rule .Deleting a SIP rule .Managing global settings .Configuring call detail records .Amazon Chime Business Calling call detail records .Amazon Chime Voice Connector call detail records .Amazon Chime Voice Connector streaming detail records .Setting up Amazon Chime on Dolby hardware .Preparing for setup .Setting up the Dolby hardware .Pairing a Dolby device .Setting up a Dolby Voice Room whiteboard .Verifying Dolby device settings .Verifying setup of Amazon Chime on Dolby hardware .Conference room configuration .Joining a moderated meeting .Compatible VTC devices .Network configuration and bandwidth requirements .Common .Meetings and Business Calling .H.323 room systems .Session Initiation Protocol (SIP) room systems .Amazon Chime Voice Connector .Signaling .Media .Bandwidth requirements .Viewing reports .Administrative support .Document history .AWS glossary 112112112114114114114115115116116116118119120125

Amazon Chime Administration GuideAdministration overviewWhat is Amazon Chime?Amazon Chime is a communications service that transforms online meetings with an application thatis secure and comprehensive. Amazon Chime works across your devices so that you can stay connected.You can use Amazon Chime for online meetings, video conferencing, calls, and chat. You can also sharecontent inside and outside of your organization. Amazon Chime is a fully managed service that runssecurely on the AWS cloud, which frees IT from deploying and managing complex infrastructures.For more information, see Amazon Chime.Administration overviewAs an administrator, you use the Amazon Chime console to perform key tasks, such as creating AmazonChime accounts and managing users and permissions. To access the Amazon Chime console and createan Amazon Chime administrator account, first create an AWS account. For more information, seePrerequisites (p. 2).How to get startedAfter you comp

Amazon Chime Administration Guide Creating an Amazon Web Services account Prerequisites You must have an AWS account to access the Amazon Chime console and create an Amazon Chime administrator account. Creating an Amazon Web Services account Before you can create an administrator accou