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SL2100 Communication SystemBuilt in brilliancenec.com.au/SL2100

ContentsWhy choose the SL2100?Why choose the SL2100The way we do business and the way wecommunicate is changing rapidly. Mobility has becomeSL2100 built-in featurescommonplace, customer expectations have soaredWorking for your industryand productivity is crucial.Keeping in touch with your teamThe SL2100 galvanises your team. In turn creating apositive customer experience that generates repeatBuilt in applicationsbusiness.Smart mobility optionsWith VoIP capabilities, the SL2100 puts UnifiedSave money, save time, save the hassleSL2100 system overviewCommunications (UC) within reach of smallbusinesses, yet still provides superior support fortraditional telephony; ensuring total flexibility for everydeployment. It also presents considerable savingsand functionality over and above alternative hostedsolutions.Your business can’t afford downtime, nor can yourcommunications. The SL2100 provides a reliable‘always on’ solution. Designed to minimise maintenanceand built with minimal hardware & licences; you havelittle to worry about.Smart communicationsfor small businesses.The ‘on-demand’ workforceTo assist in maintaining a positive customer experienceand a high level of service, businesses today need tohave workforces that are available and ‘on-demand’from any location. With NEC's SL2100, you can ensureyour team stays connected through its wide-rangeof communication tools, that accommodate flexibleworkspaces and allow free roaming wherever they are.

SL2100 built-in featuresVoIP enabledAudio conferencingUnified messagingMobile apps for iOS and Android.Video conferencing & collaboration (licence required)Value for moneyMusic on holdAuto-AttendantMobility / BYOD / home-workingSimple installation moreKeep connectedPowerful communicationsSingle number reach,with a small price tag thesmartphone apps, built-inSL2100 allows you to onlyweb based conferencingpay for what you need,and unified messagingwithout recurring licensingkeeps colleagues andcosts.customers up-to-dateand connected.Easy to useSafety firstIntuitive applications andBuilt in apps like InGuardfeatures your whole team cancan be configured to helpeasily use - enabling them toprotect your business frombe more productive.malicious toll fraud attacks.

Supply freedom of choiceRunning your business on an outdated system, or forcing employees to use old devices that are ill equipped to handletheir multi-faceted communications needs is bad for business. To facilitate smarter work environments, NEC hasdeveloped the next generation of desktop telephones.Reasons to choose SL2100 telephonesEasy-to-use, intuitive interfacesWide-range of choices: choose from IP or digital, 12-lineNEC’s desktop telephone interfaces are designed tokeys to 32 or self-labelling, grayscale or colour display,improve the overall user experience, while remainingplus more.intuitive - no extensive training is needed. Missed callsCustomisable function keys: can be adapted to the exactindividual requirements of your business.User-friendly interface: little or no staff training required.Gigabit built-in: available on selected models to supportall bandwidth intensive desktop requirements.and unread voicemail counts are always visible so youcan stay on top of your communications.Unique business telephonesWhether your employees need just a basic single linetelephone or one with a 60-line console attached, youcan choose a phone option to fit everyone’s needs.Personal, system and corporate directoriesCall from your desk phoneSL2100 desktop telephones come with corporateNEC’s innovative desktop endpoint design is intended todirectory functionality. Users can quickly access thesedirectories to easily reach the people they need. There’sno need to waste time looking up phone numbers. Eachentry in the directory is searchable, a call can be placeddeliver maximum deployment flexibility. A wide range ofchoices allow for multiple combinations that fit any and allbusiness niches or personalisation requirements.Discover all compatible desktop telephonesfrom the search result.by visiting nec.com.au/SL2100Working for your industrySchoolsSchools receive a high volume of incoming calls between 8amand 9am every day, this is frequently to report sickness / nonattendance. With Auto-Attendant, callers can be given an automated optionto a voice-mail, e.g. ‘Press 1 to report your child as absent ’ Takes the pressure off receptionists, achieves faster resolutionfor your callers and reduces holding times.HealthcareDoctors surgeries and other healthcare organisationsreceive high volumes of enquiries. Information messages are played to callers, reducing the needfor a receptionist to handle every call Recorded messages can also be played to callers while theywait on hold, making them feel more valued Keeps patients who call the hospital up to date with news.

Small hotelsProviding entrance security 24/7 in a cost-effective way can bechallenging for small hotels. The SL2100 supports door-phoneswhich allow staff to unlock doors remotely, so staff maintaincontrol; even when away from the reception desk. A great way to maintain control of the premises.Car dealershipsStay contactable from anywhere on-site. It’s easier than ever fora small team to multi-task with mobile smartphone apps and theability to answer their desk phone calls via their mobile. Finds the expert faster Enables staff flexibility to multi-task at quieter times when fewerpeople are on the premises Excellent customer service standards maintained.DentistryDeal with the morning telephone ‘rush hour’ more effectively.A high volume of incoming calls with patients calling to bookappointments at certain times of day can be dealt with easily withthe option to log staff in and out of call groups. Provides relief to receptionists during peak times A convenient way to share the workload Even small teams can deal with fluctuating call traffic.Real estate agenciesMaintain high service levels when on the road using a mobile extension.This enables all employees to remain contactable on their desk phonenumber wherever they are No need to give out personal phone numbers A better standard of customer service from anywhere.12 buttonSelf-labelling24 buttonSL2100

With the SL2100,you can use your existingsmartphone while onthe road for seamlesscommunication

Features at your fingertipsSL2100 compatible handsets are packed full of featuresLED indicates incomingcall, request for call-backand new voicemailCaller name and numberdisplayed, helping youprepare for a callHeadset port forplug-and-playhands-free workingAccess tosystem featuresincludingconferencingCustomisable keyscan provide manyfeatures including: Speed dials Voicemail shortcut ‘Busy lamp field’indicating callstatus of colleaguesTransfera callSet to ‘donot disturb’Speaker-phonefor hands-freeand group listeningMute keyVolume upMenuSpeakerAdjustable stand2 adjustmentsPut callon holdCallListRedialListAccess tocompanydirectory /volume down

Keep your team in touchReceptionistInternal sales personOffice workerWith Caller ID displayed on my handset,I can give the appropriate greeting tocallers and redirect calls from familiarnumbers without answering, I can alsosee at a glance who is on a call.The Auto-Attendant feature meansthat callers receive a greetingand are routed to the correctdepartment, ensuring that I only getthe calls that are meant for me.The conference feature allows me to effortlesslyset up a virtual meeting for colleagues andcustomers at short notice, wherever they are.This enables faster business decisions, as wellas saving travel time & expenses.Security guardIT managerHome workerThe door-phone functionality makesit easy for me to operate the doorlock from my mobile if I need to gooff-site temporarily.It is easier than ever to manage our systemsettings. Drag-and-drop functionalityprovides an error free way of building callgroups, which is useful for when staff movedesks, leave or join the company.I can use my mobile client athome to communicate withcolleagues with the same easeas if I was in the office.

Built in applicationsThe SL2100 now includes an expanded and diverse portfolio of InApps. As well as providingcompelling business benefits, these built-in apps require no external PC or server making themhighly cost effective and reliable.Built-in collaborationGet secureIn today’s working environment, employeesInGuard is an effective, low cost solution to helpare spread across different locations. InUC is aprotect a business against the rise of toll fraudUnified Communications application providingattacks. Toll fraud is a fraudulent attempt by avideo conferencing, collaboration, documenthacker to gain unlawful remote access to a phonesharing, presence and instant messaging for anysystem. Attacks are often highly organised from anbusiness of 1 to 100 users. Utilising WebRTCautomated server and once accessed, fraudulent(Real-Time Communications), InUC providescalls are connected and over a period of time,highly cost-effective video and collaborationcan run up call charges of potentially thousands.working seamlessly within your IT environment.Typically, these occur out of office hours and areusually not discovered until it is too late.Front-of-house managementSmart call managementNEC’s InHotel combines a complete andCall performance is critical to your team’scomprehensive Front-of-House solution with tightproductivity as well as your levels of customerintegration to the SL2100 Hotel application forservice. NEC’s InReports is easy to use, cost-telephony and housekeeping support. Ideal foreffective and provides 24/7 ‘visibility’ of your entirehotels of up to 64 rooms, this easy to use solutioncompany’s communications via a browser. It thenis designed to increase Hotel staff’s productivity,produces pre-defined reporting either as listsenhance Guest experience and significantly loweror graphically enhanced Charts and Wallboardsyour running costs.which you can quickly analyse and mostimportantly action.