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Mitel Virtual SolutionsWhat would your IT department do if it could spend more time on innovation and lesstime working just to “keep the lights on”? Founded on a tightly integrated partnership withvirtualization leader VMware , Mitel Virtual Solutions let you do just that.Key Benefits Feature-rich unifiedcommunications & collaboration Streamlined administration &management Simplified business continuity Lower costs, higher productivityMitel was the first in the industry to deliver best-in-class, Enriched communication and collaborationvirtualized unified communications and collaboration Lower capital and operating expenses(UCC) applications that can reside alongside other Streamlined administration and managemententerprise business applications in mainstream data center Stronger business continuity and securityenvironments. We have continued that industry leadership Increased productivity for IT and users alikeas the first to bring unified communications to the virtualdesktop.A recent commissioned study, conducted by ForresterConsulting, found a Mitel Virtual Solutions customer’sthree-year risk-adjusted ROI to be 84 percent, with apayback period of less than 8 months1. Hundreds of othercustomers have deployed Mitel Virtual Solutions, and areexperiencing a tangible return on their investment with:Uniting The Worlds Of Data And VoiceMitel Virtual Solutions offer all the functionality andfeatures of Mitel’s award-winning unified communicationssolutions delivered as a complete package of virtualappliances that can be deployed alongside other virtualapplications in your VMware-enabled data centers. Thisdelivers an innovative way to manage and convergereal-time applications cost-effectively, so you canleverage both voice and data communications tomaximum advantage.Mitel 1

Communication and Colloaboration withFeature-Rich UCconferencing; and business reporting.VIRTUAL MITEL UNIFIED COMMUNICATOR Advanced (vUCA). A client for desktops and mobiledevices that provides a single access point for allbusiness communication and collaboration needs.vUCA provides real-time access to everyone in theorganization, on or off the premises, and enhancesthe effectiveness of “in the moment” communications.Its rich feature set includes presence and availability,deskphone and softphone integration, corporatedirectory access, visual voice mail, secure instantmessaging, and point-to-point video.VIRTUAL CONTACT CENTER SOLUTIONS (VCCS).Mitel’s Virtual Contact Center Solutions ensure deliveryof superior customer service that nurtures relationships.Agent and supervisor tools drive productivity in yourcontact center, and real-time and historical reportingWith Mitel Virtual Solutions, voice and business applications now run together ina virtual environment.* Source: A commissioned study conducted by Forrester Consulting on behalf ofMitel, “The Total Economic Impact of Mitel Virtual Solutions”, January 2012.ensure operational efficiency.VIRTUAL MITEL BORDER GATEWAY (VMBG).vMBG enables you to securely extend the corporatevoice and data network through your firewall toWith a complete and rich set of unified communicationsfeatures, Mitel Virtual Solutions enhance your users’ability to communicate and collaborate, by ensuringthey have access to the right people at the right time,regardless of the communications device they are usingor where they are working from.VIRTUAL MITEL COMMUNICATIONS DIRECTOR(VMCD).virtually any location via a broadband connection.Establish secure workspaces with comprehensive threatprotection, strict access control, and privacy, and enableteleworkers to work and collaborate productively fromany location.Streamlined Administration and ManagementMitel Virtual Solutions enable your business to deployThe foundation of the Mitel Virtual Solutions, vMCDand manage unified communications like any otheris a virtual telephony services platform. It providesapplication in your virtual data center, instead ofcall control features for small to large enterprisesmaintaining a separate set of processes, tools, and staffwith powerful call handling, a profusion of unifiedfor voice communications. With Mitel Virtual Solutionscommunications features, including mobility andyou can take advantage of VMware vCenter advancedconferencing, and simple management – enablingmanagement tools for:faster, more effective communication.VIRTUAL MITEL APPLICATIONS SUITE (VMAS).An easy-to-use and -manage unified communicationsapplications suite. It delivers capabilities such as unifiedmessaging; speech-enabled auto-attendant; mobility;teleworking; sophisticated audio, video, and web2 Mitel Virtual machine creation and configuration, healthmonitoring, performance reports, and more Live migration of virtual machines from one physical serverto another with zero downtime – even calls in processaren’t dropped when you move virtual machines Automated migration of virtual machines to balanceworkloads and optimize the use of physical server resources

VMware virtualization brings many other advantages aswell– software-managed security zones, private cloudcomputing to share virtual resources, distributed powermanagement, thin provisioning, and built-in NIC failover.Simplified (and Stronger) Business ContinuityIT departments accustomed to laboring over two plansfor business continuity and disaster recovery – onefor data, the other for voice – can now encompasstheir entire IT infrastructure into a single businesscontinuity plan. Doing so also provides the abilityto have a common set of service level agreements(SLAs), processes, and tools for your single virtualizedinfrastructure.Caption goes hereMitel’s application layer resiliency / fail-over coupledwith VMware vCenter management tools providedynamic, and flexible service that delivers efficiency,unprecedented business continuity within the datacontrol, and choice – and can dramatically lower capitalcenter and across multiple data centers. For businessand operating costs.continuity, Mitel Virtual Solutions leverage the followingvCenter tools:VMWARE VMOTION Let’s you move live, running virtual machines from onehost to another while maintaining continuous serviceavailability.VMWARE HIGH AVAILABILITY (HA)Automatically detects physical server failure and restartsvirtual applications. Software deployment and provisioning takes hours insteadof days There is no downtime with virtual machines Voice and data integration means there’s no longer two setsof hardware, two sets of resources, and two budgets A reduction in the number of physical servers in your datacenter reduces your capital expenditures Server consolidation also leads to immediate operationalsavings, because less real estate is needed to househardware, and less energy is needed to power and cool thedata centerVirtualizing UC in the data center makes you more agileand better able to respond to the changing demands ofVMWARE SITE RECOVERY MANAGERyour business.A plug-in to the VMware vCenter, it enables pre-plannedExtending UC To The Virtual Desktopdisaster recovery management policies to be enactedshould a primary data center or server cluster be put outThe benefits of virtualizing unified communicationsof service. An entire virtual cluster can be recreated onin the data center are clear, but desktop virtualizationa backup data center. Storage replication ensures datatakes those benefits even further. Operating systems,continuity.configuration settings, and applications that even ina virtualized world have traditionally run on individualLower Costs, Higher ProductivityCIOs and IT Directors know that virtualizationpersonal computers, are instead located on virtualservers in the data center.technology provides big advantages when it comesMitel and VMware have again led the industry in bringingto virtualizing back-office solutions; however, byunified communications solutions to the virtual desktopvirtualizing your business’s UC applications, you canby integrating MiCollab Client with the VMware’s leadingtransform your virtual infrastructure into an integrated,desktop virtualization solution, VMware View .Mitel 3

Key Benefits Unified access to a richer communication andcollaboration experience For all users, including the contact center High-quality audio, with or without a deskphoneHigh Quality Voice, With or WithoutA DeskphoneNot all users require a deskphone, and Mitel can deliverthe same high-quality voice experience with the builtin softphone in MiCollab Client. Of course, for thosewho still prefer a deskphone, Mitel’s phones can beintegrated in the virtual desktop as well. Unhindered mobilityThe virtual desktop had not traditionally been a friendly Addressing the pain points of ITenvironment for voice, since Voice over InternetProtocol (VoIP) is a very demanding application thatcan easily suffer from quality of service issues. ForUnified Access To A RicherCommunication And CollaborationExperiencehigh-quality voice, once a call is set up, there needs toIntegration with VMware View enables voice and datavoice because all data and voice traffic was transmittedto be deployed together in a single unified solution forback through the data center instead of directly to thethe virtual desktop. Now users can access all of Mitel’sother endpoint.unified communications and collaboration tools frombe direct end-point to end-point connectivity for thestreaming media. The architecture of virtual desktopshad been at odds with the requirements for high-qualitytheir VMware View client, including:Mitel delivers high quality voice by solving the media Voicetwo pieces – the voice streaming component and the Audio and web conferencingcall processing component which sets up the calls. Presence and availabilityThe call processing component is transmitted through Document sharingthe data center, but the media streaming component Secure Instant Messaging (IM)is transmitted directly between the two endpoints Voice mailensuring the utmost of voice quality.A seamless user experience is ensured with SingleSign-On (SSO), so that when users sign on to a Viewworkstation, they are automatically signed into thedeskphone associated with the workstation andthe MiCollab Client . They are enabled with theirpersonalized user profile for automatic access to all oftheir applications, speed-call list, and extension number.They have the same experience regardless of wherethey sign on to their View workstation.4 Mitelstreaming problem and breaking communications into