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1132 9075-Virtual Solutions Overview EN Layout 1 11-09-02 9:01 AM Page 1OVERVIEWMITELVirtual SolutionsReliable voice performance in a virtualized environmentWhat would your IT department do if it could spend more time oninnovation and less time working just to “keep the lights on?”In most organizations, IT departments spend up to 72 percentof their time and budgets on basic administrative tasks.Fortunately, virtualization makes it possible to dramaticallycut operating and capital costs, time and effort, by up to45 percent, enabling you to more than double the time yourIT department can devote to innovation and driving processimprovements that could directly impact and increase yourbottom line. With virtualization, IT staff can consolidateapplications on fewer servers. Instead of a physical serverbeing dedicated to a single application, a server can handlemany virtual machines – each with its own operating system –saving capital investments in hardware, energy costs and more.Voice in a virtualized worldRecognizing the industry evolution of voice communications as anintegral part of the virtualized data center, Mitel“ collaborated withVMware“ – the undisputed leader in virtualization – to break thelatency barrier between voice telephony and virtualized software andbe the first to provide a real-time voice application that can run in avirtualized data center environment. Instead of maintaining a separateset of hardware, processes, tools and staff for voice communications,you can now treat voice like any other virtualized application in thedata center, so voice and data can be managed in the same place.

1132 9075-Virtual Solutions Overview EN Layout 1 11-09-02 9:01 AM Page 2Mitel Virtual Solutions is the industry’s first fullyvirtualized business communications software suitefeaturing Voice over IP telephony, as well as unifiedmessaging, conferencing, collaboration, mobility, contactcenter and IP border gateway capabilities. All of theseessential unified communications functions can now bedeployed alongside other traditional virtualized businessapplications in a VMware-enabled data center on aVMware vSphere 4 server.The Mitel Virtual Solutions suite includes the followingpre-packaged VMware Ready virtual appliances: Virtual Mitel Communications Director (Virtual MCD) Virtual Mitel Applications Suite (Virtual MAS) –with Mitel NuPoint Unified Messaging (UM),Mitel Audio & Web Conferencing (AWC) andMitel Unified Communicator (UC) Mobile Virtual Unified Communicator (UC) Advanced(Virtual UC Advanced) Virtual Mitel Border Gateway (Virtual MBG)The following applications are also available asVMware Ready for self-installation in a virtualinfrastructure environment: Contact Center Call Accounting Enterprise ManagerWith Mitel Virtual Solutions, voice and business applicationsnow run together in a virtualized environment.2 MITEL OVERVIEW

1132 9075-Virtual Solutions Overview EN Layout 1 11-09-02 9:01 AM Page 3OVERVIEWMaximize your voice and data communicationsMitel Virtual Solutions offers all of the functionality andfeatures of Mitel’s award-winning telephony softwareportfolio delivered as a complete package of virtualappliances for VMware-enabled virtual data centers,providing an innovative way to manage and convergereal-time applications cost-effectively, so you canleverage both voice and data communications tomaximum advantage.Virtual Mitel Communications DirectorThe industry’s first fully virtualized voice processingsoftware application and the core component of the MitelVirtual Solutions suite, Virtual MCD is a virtual telephonyservices platform that provides IP-PBX features for small tolarge enterprises. It offers the same Mitel CommunicationsDirector software deployed on the Mitel 3300 IPCommunications Platform (ICP) and industry standard SunMicrosystems, HP and IBM servers. The virtual applianceuses open standard definitions, and can be deployed onany VMware vSphere 4 certified industry standard server.With Virtual MCD, you can access the full range ofstandard MCD telephony features such as DynamicExtension, clustering, resiliency support, SIP serviceprovider interconnect, and multi-node management.Virtual Mitel Applications SuiteVirtual MAS unifies business-critical applications intoan easy-to-use, cost-effective solution to help simplifycommunications while increasing productivity, enhancingcustomer service and collaboration, and reducing totalcost of ownership. Virtual MAS delivers capabilitiessuch as unified messaging, voice mail, speech-enabledauto-attendant, mobility, teleworking and sophisticatedaudio and web conferencing in a single- or multiapplication deployment.Virtual Mitel Unified Communicator AdvancedA key component of the Mitel Unified Communicatorportfolio, the Mitel UC Advanced server convergesthe call control capabilities of Mitel communicationsplatforms with contact management, dynamic statusand collaboration applications to simplify and enhancereal-time communications. The Virtual UC Advancedappliance provides a single access point for all yourbusiness communication and collaboration needs.It gives you unprecedented control over yourcommunications and allows real-time access toeveryone in the organization, on or off the premises,with user and phone presence information that makesevery phone call or instant message (IM) count, andsimple ways to manage your personal communications.Virtual Mitel Border GatewayVirtual MBG enables secure deployment of multipleservices in a number of network edge configurations.The consolidated multi-service virtual appliance providessecure, trusted connectivity between the enterprise LANand the Public Internet, allowing Mitel IP PBX platformsand application servers to work seamlessly behind acompany firewall. The following services, which can beseparately licensed and configured, are available aspart of Virtual MBG: TeleworkerSIP Trunk Proxy / FirewallApplications Web ProxySecure Recording ConnectorVoice Quality MonitoringIn addition to the above virtual appliances, MitelContact Center, Call Accounting and Enterprise Managerare also available as fully supported, server-side VMwareReady applications:Contact Center and Call AccountingMitel’s virtualized Contact Center and Call Accountingapplications are ideal for sophisticated contact centersof all sizes, from small, single-site contact centers, todistributed, multi-site, virtual contact centers. Designedto ensure business continuity, these robust applicationsdeliver resiliency and high availability.Enterprise ManagerMitel Enterprise Manager is a suite of managementtools that allow simple configuration, control andmanagement of Mitel's enterprise product portfolio.It allows access to multiple sites and systems from asingle interface, lowering business costs and increasingstaff productivity.MITEL VIRTUAL SOLUTIONS 3

1132 9075-Virtual Solutions Overview EN Layout 1 11-09-02 9:02 AM Page 4Virtual voice managementWith Mitel Virtual Solutions, you can also take advantageof the advanced functions of VMware vSphere, such asmanagement of server availability and maintenance.For example, virtual applications don’t experience thelong periods of downtime for server maintenance. Andmanagement methodologies and best practices can beapplied consistently across all applications in the datacenter – saving time and money.VMware offers a full range of virtual infrastructuremanagement capabilities, among them: Virtual machine creation and configuration, healthmonitoring, performance reports and more Live migration of virtual machines from one physicalserver to another with zero downtime Automated migration of virtual machines tobalance workloads and optimize the use ofphysical server resources Consolidation of unneeded or lightly used virtualmachine workloads onto fewer physical servers,placing unneeded physical servers in standby mode Automatic restart of virtual machines on alternateservers when a server failure happens Pre-planned disaster recovery management policiesfor when a primary data center or server cluster is putout of service; virtual cluster can also be recreated ona backup data centerVMware virtualization brings many other advantages aswell – software-managed security zones, private cloudcomputing to share virtual resources, distributed powermanagement, thin provisioning and built-in NIC failover.Mitel Virtual Solutions: Management Capability SupportVMware Management CapabilityVirtual Appliance Deployment (Import)Export Virtual AppliancePower ONShutdown GuestReset / RestartCold MigrationSnapshot (Powered Off)CloningHealth MonitoringPerformance ReportsvMotionStorage vMotionHigh Availability (HA)Distributed Resource SchedulerDistributed Power ManagementVStorage APLsData RecoverySite Recovery Manager4 MITEL OVERVIEWVirtual MCDVirtual MASVirtual MBGVirtualUC Advanced (Future)

1132 9075-Virtual Solutions Overview EN Layout 1 11-09-02 9:02 AM Page 5OVERVIEWLower costs, higher productivityCIOs know that virtualization technology providesbig advantages. By virtualizing UC applications, youcan transform infrastructure into an integrated, dynamicand flexible service that delivers efficiency, controland choice – and dramatically lowers capital andoperating costs.What are some of the key benefits? For one,virtualization makes the data center more dynamicand flexible. Software deployment and provisioningcan be accomplished in hours rather than days, freeingup IT staff for more value-added initiatives. And thereis no downtime with virtual machines. With voice anddata integration, there’s no longer a need for two setsof hardware, two sets of resources, or two budgets. Byreducing the overall number of physical servers in a datacenter, your organization experiences significant capitalcost savings. As well, server consolidation can saveoperational costs – fewer servers mean more efficientintegration of IT processes. Just as important, lessenergy is required for powering up and cooling down.From “keeping the lights on”to supporting the businessVirtualizing voice alongside other business applicationsimproves your ability to respond to business changes.This agility allows your organization to better respondto the changing demands that the business places onIT and voice resources. People can connect with the rightinformation when and where they need it. In effect, withMitel Virtual Solutions, you can fundamentally shift theway you think about IT resources – from focusing onindividual boxes to managing overall services andfinding innovations that further the business.Simplified disaster recovery planning is anotheradvantage. Business applications and data can beencapsulated into virtual machines that are easilytransmitted off-site, and just as easily recovered,if disaster strikes. And a single business continuityand disaster recovery plan is all that’s requiredfor everything in the data center.MITEL VIRTUAL SOLUTIONS 5

1132 9075-Virtual Solutions Overview EN Layout 1 11-09-02 9:02 AM Page 6Technical specificationsVirtual MCD, Virtual MAS, VirtualUC Advanced and Virtual MBGare delivered as downloadablesoftware images in a standardOpen Virtualization Format(OVF) for installation into a VMware-enabledvirtual environment. These applications requirethe following minimum software and hardware: VMware vSphere 4, with VMware vSphereclient (VMware vCenter Server is optionaland not required to install and manageMitel Virtual Solutions) Intel-based servers with a minimum Xeon 55xxSeries at 2 GHz or better (supporting Intel Nehalemarchitecture), with hyper-threading enabledMitel Virtual Solutions Virtual Appliance Resource ReservationResource AllocationVirtual ApplianceVirtual MCD 4.0 / 4.1Virtual MAS 2.1Virtual UC Advanced 3.2Virtual MBG 6.06 MITEL OVERVIEWVirtual CPUsRAM (GB)44222622Resource ReservationHard Disk Space (GB) CPU (GHz)108630206426RAM (GB)2622

1132 9075-Virtual Solutions Overview EN Layout 1 11-09-02 9:02 AM Page 7OVERVIEWMITEL VIRTUAL SOLUTIONS 7