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Header Title1 - 8 5 5 - 5 F E D R E S U LT S G S A S C H E D U L E G S - 3 5 F - 0 2 5 6 KTABLEAU CUSTOMERCARE PACKAGE703. 8 89. 870 0 P H O N E8 55 . 5 3 3 . 37 37 T O L L- F R E E7 0 3 . 8 71. 8 5 0 5 FA XTA B L E A U R E N E W A L S @ F E D R E S U LT S . C O MF E D R E S U LT S I N C .19 0 0 C A M P U S C O M M O N S D R I V ES U I T E 10 0R E S T O N , V A 2 0191Dear CUSTOMER NAME,Thank you for your recent Tableau Software purchase. As Tableau’s Master Aggregator, FedResults worked with Reseller Nameto support your procurement. To jump-start our customers for success, we have provided this Customer Care Package. This CarePackage includes: Meet Your Team .2Order Details .3Proof of Entitlement .4Get Started Quickly with Installation Guides.5Subscription Benefits and Renewal Policy.6Options for Enhanced Technical Support.7Optimize Tableau Within Your Infrastructure.8Training Recommendations for a Rapid ROI.9Overview of Your FedResults Support.10Invitation to the 2019 Tableau Conference.11Joining a Tableau User Group Near You.12Thanks again for working with Tableau’s Distribution Partner Network to get the best government pricing. Please do nothesitate to reach out with any questions or if we can further assist you with this order. We look forward to supporting yoursuccess with Tableau.Best Regards,The Tableau Team at FedResultsTA B L E A U C U S T O M E R C A R E PA C A K G EFe d R e s ul t s Co n f i d e nt i a l & Pro p r i e t a r y1
MEET YOUR TEAMWHO WE AREFedResults provides innovative technology solutions that support mission-critical customer applicationsin government agencies and Fortune 1000 corporations. FedResults offers companies a comprehensiveapproach for increasing their sales of commercial based technologies and services to federal agenciesby combining its experience and knowledge of the federal procurement process. FedResults has builtsubstantial credentials as a cost-effective solution for successful business development and sales.WHAT WE DOAs Tableau’s Master Aggregator and a repeat Public Sector Partner of the year, FedResults is dedicated tosupporting your success with Tableau. Our team of over 20 full-time specialists are Tableau Sales Accreditedand Whiteboard Certified to help customers explore the art of the possible with their visual analytics.When you renew your Tableau licensing through our partner network, not only are we going to follow upwith you months before your maintenance expiration to ensure no lapse in service, we’ll be a constantresource throughout your maintenance period to help you take advantage of Tableau’s newest features,learn best practices, and ensure your success.REAL-TIME ACCESS TO YOUR ACCOUNT TEAMOur team of Tableau Certified Renewal Specialists is here to help you get the most out of your investment.Contact TableauRenewals@FedResults.com or reach out to your territory experts:Sebastian PagilarelloCustomer .6560Brittany SimpkinsRenewals Account 889.8769Cole GloverCustomer Renewals Managercglover@tableau.com206.410.2358TA B L E A U C U S T O M E R C A R E PA C A K G EFe d R e s ul t s Co n f i d e nt i a l & Pro p r i e t a r y2
ORDERHeader DETAILSTitlePURCHASE DETAILSTransaction Business Partner - [RESELLER NAME]Customer Order Number - [INSERT]Part NumberFedResults Order Number - [INSERT]DescriptionQuantityPeriod of PerformanceTD3X-8CE6-C6FO-A2RA-E2D8Desktop - Professional User - License15-Nov-2018 to 4-Nov-2019TDBE-8D20-4D80-E14E-E712Desktop - Professional User - License15-Nov-2018 to 4-Nov-2019TDLR-8D49-0B30-163A-285EDesktop - Professional User - License15-Nov-2018 to 4-Nov-2019You have received a separate email directly from Tableau Software with unique keys that enable youto activate the license. If you are unable to locate your license keys, please don’t hesitate to reachout and we would be happy to help.TA B L E A U C U S T O M E R C A R E PA C A K G EFe d R e s ul t s Co n f i d e nt i a l & Pro p r i e t a r y3
PROOFENTITLEMENTHeader OFTitleTA B L E A U C U S T O M E R C A R E PA C A K G EFe d R e s ul t s Co n f i d e nt i a l & Pro p r i e t a r y4
GETTINGSTARTED QUICKLY WITH INSTALLATION GUIDESHeader TitleTo quickly and easily get up and running with your Tableau licenses, check out our complimentary Installation Guides: Tableau Desktop and Prep Deployment Guide This guide provides information about how to plan, install, and upgrade Tableau Desktop andTableau Prep for yourself or for multiple users. Start with this article to find common informationthat everyone needs to know, then move to the sections that pertain to your specific installationscenario. This section includes: Step-by-Step Guide: How to Install Tableau Desktop This guide describes how to install and activate Tableau Desktop using the user interface. It includes screenshotsand will walk you through how to: Locate your Tableau product key in the Customer PortalDownload and install your Desktop license on Windows or MacRegister and activate your licenseTableau Server on Windows Install Guide This guide has been written for IT generalists to get a single instance of Tableau Server installed and configured.Utilize this resource if: Guidance for Before You InstallHow to Make Workbooks Compatible Between VersionsVersion Compatibility with Tableau OnlineYou want to install Tableau Server on a single server computerYour Tableau Server will support from 2 to about 100 usersYou’re installing into an existing IT environment or into a small business environmentYou want to deploy the latest version of Tableau ServerYou’re doing a trial deploymentGetting Started with More Complex Tableau Server Deployments on Windows This resource has extensive Tableau Server documentation, forums, a knowledge base, and live support. Utilize thisguide if: You want to upgrade.You want to install a previous version of Tableau ServerYou want to deploy a distributed, multi-computer Tableau Server deployment.You plan to install on under-powered hardware. The methodology in this guide will result in hardwarespecifications that are properly resources for your deployment.You must install Tableau Server into a DMZ, edge, or other advanced network deployment.These resource are also available for Linux installationsTA B L E A U C U S T O M E R C A R E PA C A K G EFe d R e s ul t s Co n f i d e nt i a l & Pro p r i e t a r y5
SUBSCRIPTION BENEFITS AND RENEWAL POLICYReview the details and benefits of your Subscription & Maintenance Policy below. Staying active on Tableausubscription or maintenance is highly recommended to help you gain the most out of your Tableau investment.Active maintenance or subscriptions ensures you stay current on the latest product enhancements and providesaccess to Tableau experts and resources.SUBSCRIPTION & MAINTENANCE RENEWALSYour Customer Success Manager will contact you 60days before expiration with your renewal invoice.We recommend renewing 30 days prior to expirationto avoid any lapse in service. For payment optionssee our Payment Options page.LATE RENEWALSPerpetual Licenses We will reinstate expired maintenance for sixmonths from the expiration date with a 25%reinstatement fee. If you chose to reinstate after the expirationdate, you will be reinstating 12 months from theexpiration date - not from the date payment isreceived. If you go beyond this six month period, a newlicense purchase is required to receive thesoftware or version upgrade.Perpetual Licenses Tableau accepts late subscription renewalpayments for 90 days from the subscriptionexpiration date. If you choose to reinstate after the expirationdate, you will be reinstating from the datepayment is received.INACTIVE MAINTENANCE Perpetual licenses can be used regardlessof maintenance status, yet MaintenanceBenefits will not be available. If you do not renew your maintenance orsubscription, you will not have access to versionupgrades. Tableau does not support old versionsof the software therefore we encourage youto make a safe backup of your license key andinstallation file.SUBSCRIPTION & MAINTENANCE BENEFITSProduct Upgrades Access to Major, Minor, and MaintenanceReleases of the SoftwareAccess to Technical Support Web-based submissions of incidents throughthe Customer PortalCustomer Portal - A single place to access: License Management Invoice Management Submit Technical Support Requests Download Latest Versions Quick Start Guides Knowledge Base Articles Online Training and Community ForumsHELPFUL LINKSElite Support Program PolicyOEM Support Program PolicyProduct UpgradesUpgrade AssistanceUpgrading Tableau DesktopUpgrading Tableau ServerAccess to Technical SupportSubmit a Support RequestTechnical Support PolicyCONTACT CUSTOMER SUCCESSPhone: 206.634.5661Email: customersuccess@tableau.comWeb: www.tableau.com/support/customersuccessTA B L E A U C U S T O M E R C A R E PA C A K G EFe d R e s ul t s Co n f i d e nt i a l & Pro p r i e t a r y6
OPTIONSFOR ENHANCED TECHNICAL SUPPORTHeaderTitleTableau offers three Technical Support program levels to help meet the service needs of all customers.STANDARD SUPPORT: INCLUDED WITH YOUR ACTIVE MAINTENANCEStandard Support is included with a subscription purchase, the first year of a perpetual license or withAnnual Maintenance Renewal after the first year of a perpetual license. Standard Support is availableduring regular Tableau business hours, as defined in the Business Hours section.EXTENDED SUPPORTExtended Support enables your organization to avoid or reduce downtime and expedite the value ofyour investment through accelerated response times and the additional availability of 24 x 7 weekendsupport for critical P1 issues.PREMIUM SUPPORTPremium Support provides complete, proactive account care you can rely on. Premium Support providesa comprehensive set of resources including phone support, extended availability and the fastestresponse time to service issues with 24 x 7 support for P1 and P2 issues.Please let us know if you are interested in upgrading and we would happy to help you get startedwith the package that best supports your technical needs.TA B L E A U C U S T O M E R C A R E PA C A K G EFe d R e s ul t s Co n f i d e nt i a l & Pro p r i e t a r y7
OPTIMIZETABLEAU WITHIN YOUR INFRASTRUCTUREHeader TitleDEPLOYMENT FLEXIBILITYWhether you’re keeping your data on-premise or in the cloud, Tableau Server gives you the flexibility to integrateinto your existing data infrastructure. Install Tableau Server on-premise, on either Windows or Linux, for ultimatecontrol behind your firewall. Deploy on Public Cloud with AWS, Azure or Google Cloud Platform to leverageyour existing cloud investment and easily share insights with the right people—whether they sit within yourorganization or not.Contact us to discuss the best cloud deployment options for you.COMPLIMENTARY SOLUTION EXPERTISEAre you currently using or looking into Splunk, Amazon Web Services, Cloudera, or Blackberry? Our teamsupports numerous solutions that are complimentary to Tableau, and would be happy to support you withgetting the most out of your current investment by enabling you to leverage these technologies together.TA B L E A U C U S T O M E R C A R E PA C A K G EFe d R e s ul t s Co n f i d e nt i a l & Pro p r i e t a r y8
TRAININGRECOMMENDATIONS FOR A RAPID ROIHeader TitleFedResults and Tableau are dedicated to helping our customers leverage the full value of their licensing. Training optionsare available in multiple formats to cater to your preferred learning style and needs: service issues with 24 x 7 support forP1 and P2 issues.FREE ONLINE TRAINING: Best for ad-hoc reference Starter Kit: A resource recommending a mix of videos and activities to help you get you started workingwith the main capabilities of Tableau Training Video Library: Dozens of free videos broken out by topic in 5-15 minute sessions that areaccessible whether you’re just getting started, or need a quick refresher down the roadCLASSROOM TRAINING: Comprehensive instructor-led training gets your team up-to-speed quickly in afocused environment with live Q&A Most classes are available in 3 formats: Onsite—A Tableau trainer will come to your office for a private training supporting up to 15participants per classTableau Classroom—Individual users will register to go to a public class at a Tableau siteVirtual Classroom—Individual users will register tfor a live online training which is hosted over5 consecutive days (2.5hours/day)Courses Offered: Dektop I: FundamentalsDesktop II: IntermediateDesktop III: AdvancedPrep IVisual AnalyticsServer AdministrationServer ArchitectureWeb AuthoringeLEARNING: Good for the self-motivated user who prefers to learn at his or her own pace, licensed as a peruser per year online subscription Courses Offered: eLearning: Desktop I & IIeLearning Sample SiteSERVICES: The best solution for knowledge transfer, enablement, and getting projects completed correctlythe first time to meet a deadline Courses Offered: Server Rapid StartData EssentialsDashboard DesignDrive Discovery WorkshopEnterprise Adoption ConsultantCustomer Consulting EngageemntsTA B L E A U C U S T O M E R C A R E PA C A K G EFe d R e s ul t s Co n f i d e nt i a l & Pro p r i e t a r y9
OVERVIEW OF YOUR FEDRESULTS SUPPORTFedResults seeks to empower every client with the resources and knowledge necessary to succeed in their analyticsstrategy. Here are some benefits from purchasing through the Tableau Public Sector Program:QUARTERLY CAPABILITIES SUPPORTTableau puts 25% of their revenue back into R&D every year. One of the major benefitsof active maintenance is getting access to the dozens of new capabilities that are rolledout every quarter. Our team is committed to following up to ensure you’re aware of thenew features and support you with upgrading your licenses.EXPLORE THE ART OF THE POSSIBLEEvery month, Tableau and FedResults work together to put on a series of webinarshighlighting customer success stories, partner solutions, and training content. Thiscomplimentary resource is available to help make sure you’re learning best practices andinspire you to see additional ways you can be using your license to see and understandyour data.ENHANCE YOUR VISUAL ANALYSIS WITH OUR DEMO SPECIALISTDo you ever have a question on the dashboard you’re building or need help polishing apresentation for your leadership? Our Demo Specialist is available and happy to jump ona call to walk you through best practices and help you tell your data story.DEPLOYMENT COACHINGWith our expertise in Tableau products and services, we will work with you tounderstand your requirements and recommend trainings and solutions to help youexpand adoption within your agency.ROBUST PARTNER NETWORKWe manage a network of partners with various contract vehicles and businessdesignations to support your procurement requirements. For this renewal, you’ll bereceiving a quote from our valued partners at [INSERT PARTNER NAME]. If yourrequirements have changed or you require competitive quotes to move forward, pleaselet us know and we would be happy to help. To request the renewal quote from yourincumbent reseller, please use the contact information below:TA B L E A U C U S T O M E R C A R E PA C A K G EFe d R e s ul t s Co n f i d e nt i a l & Pro p r i e t a r y10
INVITATIONHeader TitleTO THE 2019 TABLEAU CONFERENCEAfter 17,000 enthusiastic customers travelled to New Orleans in 2018, Tableau Conference 2019 is headingto fabulous Las Vegas on November 12-15, 2019. Tableau has the simple mission to help people see andunderstand their data, and Tableau Conference brings that mission to the people.You’ll be among thousands of fellow data fanatics and customers who understand that powerful insights,beautiful visualizations, and surprising revelations are a reason to get out of bed every day. Experience thecontagious atmosphere created by a culture that doesn’t just love the power of data–they live it.Why Attend TC19? Invest in your future Gain inspiration from thought leaders Maximize learning Find your communityContact us today to register at the government discounted rate.TA B L E A U C U S T O M E R C A R E PA C A K G EFe d R e s ul t s Co n f i d e nt i a l & Pro p r i e t a r y11
JOINA TABLEAUUSER GROUP NEAR YOUHeaderTitleTABLEAU USER GROUPSTableau has set up nearly 150 User Groups in the United States alone! These groups enable you to connect withother Tableau users who are in your area or share your interest and expertise. This is a great, complimentary wayfor you to be involved in a community that works to solve each other’s business challenges.Click on the dashboard below and find the User Group nearest to you!TA B L E A U C U S T O M E R C A R E PA C A K G EFe d R e s ul t s Co n f i d e nt i a l & Pro p r i e t a r y12
TABLEAU CUSTOMER CARE PACAKGE 9 TRAINING RECOMMENDATIONS FOR A RAPID ROI FedResults and Tableau are dedicated to helping our customers leverage the full value of their licensing. Training options are available in multiple formats to cater to your preferred learning style and needs:
