Transcription
Interactive Voice ResponseA Handy Guide
IndexS.NoSubjectPage1.Welcome Menu012.Credit Cards023.Bank Account/Debit Card034.Credit Card & Bank Account04
Welcome MenuWelcome to CitibankLanguage SelectionFor information on yourCredit Card or Bank account,enter your Card orAccount number1To report loss of cardor any suspicioustransaction or call2For information on yourHome Loan or PersonalLoan or Auto Loan3To apply or to know moreabout our products, orto know the status of yourcredit card application1 For Personal LoansFor Credit CardPress 1Please note only calls related to lostcard and suspicious transaction orcall will be answered here. Forinformation related to your existingcard or bank account, Press 1. ToContinue, press 22 For Home Loans3 For Auto LoansPress 2Cards/BankInboundProductInfo FlowPress 21 Application StatusTo know more about other2 CitibankproductsPlease note that calls related toInformation on Citibankproducts will be answered here.For information related to yourexisting card or bank account,please Press 1, To Continue,Press 2Press 11
Credit CardsFor information on your Credit Card or Bank account, enter your Card or Account numberBalance Voice-outCalling fromregistered mobilenumberYesNoFor Detailed1 Balance, andReward PointsFor Recent2 Transactions1For Detailed Balance2For Reward Points balance onCredit CardFor PIN3 servicesFor Transaction4 SummaryRequest1To self-select Credit Card PIN2To self-select a Telephonic PIN3To change Telephonic PINFor mobile5 number updateor rechargeFor Activation/6 Deactivation, ofoverseas card swipe1For Mobile Number Update2To Recharge your Prepaid Mobile2
Bank Account/Debit CardFor information on your Credit Card or Bank account, enter your Card or Account numberFor Detailed1 Balance and recentTransactions,2For PINservicesToDetailed1 ForBalance1 self-selectFor recent2 transactions2 a Telephonican ATM PINTo self-selectPINTo change3 TelephonicPIN33For TransactionSummaryRequestFor FundsTransfer4To transfer1 funds to yourown account5For Cheque statusand Chequebook requestaccount3To transferfunds toanotherbank accountFor mobile#update orrecharge1To requestfor a newCheque book1 your mobile2For ChequeIssuedstatus2 your PrepaidTo transferto another2 fundsCitibank6To updatenumberTo RechargeMobile
Credit Card & Bank AccountFor information on your Credit Card or Bank account, enter your Card or Account numberBalanceVoice-outYesCredit CardsCalling fromregistered mobilenumberBank Account/Debit CardNo1For Detailed Balance,Recent Transactionsand Reward PointsDetailed1 ForBalanceFor PINservices2To self selectan ATM PIN1* (Debit card3For TransactionSummaryRequest4For Funds Transfer andto make paymentfor your credit cardTo transfer1 funds to yourown accountlogin) / CreditCard PINFor recent2 transactions3For RewardPoints balanceon Credit cardTo t3To transferfunds to anotherbank account2 a TelephonicPIN3To changeTelephonicPINFor Citibank4 card payment*This will depend on whether the Debit card number or Credit card number has been entered5For Cheque statusand Chequebook request1To requestfor a newCheque book6For Mobile #updateor rechargeand Activation/Deactivation, ofoverseas card swipe1For Cheque2 IssuedstatusFor#mobileUpdateFor Prepaid2 your MobileRecharge3For Activation/Deactivation,of card swipe4
Credit Card or Bank account, enter your Card or Account number 1 2 3 To report loss of card or any suspicious transaction or call For information on your Home Loan or Personal Loan or Auto Loan To apply or to know more about our products, or to know the s atus of your credit card application
