Transcription
Thunderhead NOW OverviewGeoffrey NivenRobert HoeijmansNovember 2008Version 005
Agenda Who are Thunderhead?–Brief company overview–Customer successesWhat is Thunderhead NOW?–– Thunderhead NOW Product overviewDemonstration of Thunderhead NOWQuestions
ThunderheadThe fastest growing ‘Enterprise Communications’ software platformused by Fortune 500 companies to create customer engagement applicationsthat deliver Personalised, Contextual, Multi-Channel communications
Thunderhead Company OverviewThunderhead Initially founded in 2001 Thunderhead platform launched in November of 2003 Headquartered in the UK, with offices in the US,Switzerland, Australia and Singapore Focused on delivering solutions for Financial Services,Insurance and Healthcare, and the Public SectorSnapshot 100 enterprise customers, including many “blue chip”corporations Profitable, self-funded organization with no outsideinvestment Fastest growing high-tech company in the UKOur Technology The Thunderhead NOW enterprise communications platform is based on innovation and open standards “One-platform-for-all communications” paradigm built purely on XML Rapidly taking market shareProven Relationship with IBM IBM Premier Business Partner with proven customer success in selling integrated IBM solutions HCL „Thunderhead Centre of Excellence‟
The Thunderhead NOW PlatformWhat is Thunderhead NOW? The Thunderhead NOW platform was designed to address a critical gap in the document generationmarket, by providing a single enterprise-level platform for personalized multi-channel communications,based on an XML core and open standards The platform enables enterprises to cater to an expanding range of digital channels requiring dynamic,personalized content and integration with business processesDesign Principles Business Usability – Eliminate the IT bottleneck and empower designers and usersXML & Open Standards – Industry Standard Schemas (input and output)Integration – Utilize extensive library of web services on a native SOA platformMulti-channel – One Template / All ChannelsThunderhead NOW Launched in 2003 as the first standards-based enterprise communications solution Version 4.0 (the current release) of Thunderhead released July 2008 Extends template creation and management to the Enterprise through: Role-based user interfaces integrated into a web browser
Representative CustomersInvestment BankingInsurance & HealthcareRetail BankingGovernment & Other“Thunderhead NOW will enable ourbusiness users to vary ourcommunications according to ourcustomers’ needs and circumstances.We see Thunderhead as key to upgradingthe quality and relevance of ourcommunications.”“Thunderhead has enabled Prudential totransform its customer communicationprocess. Our business is now able tocommunicate more clearly andconsistently with our customers, whilsthaving the agility to quickly respond tonew regulation and market demand”“The Thunderhead implementation wasthe first project I've been involved in overthe last 12 years that has actuallyexceeded expectations. The ease andsuccess of integrating Thunderhead intothe loan origination process hasconvinced us to expand its use across allof our business units.”“Thunderhead’s pre-built connectors forIBM ECM—along with its high-volumeproduction printing, robustcorrespondence features, and usercontrol of document templates—made itthe clear choice.”The AAPrudential InsuranceOrigen FinancialState of Indiana DWD
Case StudiesCustomerIndustryHealthcareIssues and Outcomes Insurance Market-leading UK health and care organization doing business in 192 countriesExisting process impacting customer service and brand loyaltyContinuing issues with quality and complianceCorrespond NOW deployed across 2,500 seats in customer service operationBusiness users now in control of communication processes, able to personalizecontent across all channelsTime to produce new communications reduced by 90% (1 week to just hours)Originally 2,019 document types, now consolidated to 50 standard templatesDirect annual cost reductions of 410K per year (staffing)Eliminated 76 legacy platforms with single, enterprise systemLeading UK provider for travel, insurance and financial products for over-50 marketNow part of the Acromas Group, along with other Thunderhead customer, The AARecognized leader in personalized, 1:1 marketing in the UKIssuance of personalized insurance quotes, policies and renewals and productionof motor, home and private medical documentsSuffering from increased customer churn in highly competitive marketSignificant issues with IT resource dependency, and quality/personalizationNow issuing personalized communications that reflect previous transactionhistory and customer profile/preferences (CRM integration)Time to market for new documents and products reduced 25%IT dependency reduced by 25%Note: Reference contact information included in appendices.
Thunderhead NOW Product OverviewVersion 005
One Platform for all Enterprise CommunicationsSTP / BatchAd Hoc Correspondence Highly automated Significant volumes Data-driven, rules-based Typically, print-centric Highly scalable Data-driven template Allows controlled editing ofindividual documents Designed for call centre agentsReal-Time / On-DemandBusiness Exceptions Automated, one-offcommunications Real-time data input Often customer-facing Instantaneous delivery Business defined exception rules Filters documents fromproduction process Controlled review & editingenvironment
Thunderhead Four Layer Model
Thunderhead ArchitectureDesktop(End User) 2007 Thunderhead Ltd.Interview CorrespondNOWNOWReviewNOWProductionAd HocBy ExceptionXMLWebRSS/AtomFaxPrintEmailBatchAutomated ment(Document ness ss ContentStudioArchive Review Case
Thunderhead NOW DemonstrationVersion 005
Thunderhead Internal Architecture 2007 Thunderhead Ltd.SOAPCorrespondNOWReviewNOW.NET ControlThunderhead ServerBrowserJavaWeb ServicesInput ListenersThunderheadDatabase/RepositoryService ManagerJob ManagerRMIBusiness ObjectStudioBusiness ContentStudio.NET ApplicationSOAPThunderhead ServicesWindowsJMSJavaService LoaderJob QueueJob QueueJob QueueJob ProcessorsChannelRenderersOutputProcessorScale within a single machineAdministrationScale across multiple machinesDistributors
Thunderhead Output ProcessorSpool BinEnvelope EnvelopeBinEnvelopeDesigned to handle diverseoutput requirementsOut-of-the-box functionality withcapability to extendHandles– Sorting– Splitting– Collation– Barcoding for finishing– Exclusion Lists– Store and forward– Onward delivery
Thunderhead NOW OverviewGeoffrey Niven, Global Director, Solutions Architecture GroupVersion 005
The Thunderhead NOW Platform The Thunderhead NOW platform was designed to address a critical gap in the document generation market, by providing a single enterprise-level platform for personalized multi-channel communications, based on an XML core and open standardsFile Size: 1MB
