Verizon Wireless - National Retail Brochure – English

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Moreis less.More plans for everyoneto mix, match and save.

Mix, match and save.Get MoreUnlimitedDo MoreUnlimitedPlay MoreUnlimitedStartUnlimitedThe very best of ourUnlimited plans givesyou our ultimate inperformance withextra features.When productivity isyour top priority, get itall done with premiumdata and a discount on aconnected device plan.Our best for music andvideo streaming, withmillions of songs, HDand premium data—all included.Get all basics withunlimited talk, textand data. And neverworry about overagecharges again.5 lines4 lines3 lines2 lines1 line5 lines4 lines3 lines2 lines1 line5 lines4 lines3 lines2 lines1 line5 lines4 lines3 lines2 lines1 line 50/line 55/line 65/line 80/line 90/line 40/line 45/line 55/line 70/line 80/line 40/line 45/line 55/line 70/line 80/line 30/line 35/line 45/line 60/line 70/linePer month, plus taxes & fees.When you enroll in Auto Pay.Otherwise add 10 per line.1,2Per month, plus taxes & fees.When you enroll in Auto Pay.Otherwise add 10 per line.1,2Per month, plus taxes & fees.When you enroll in Auto Pay.Otherwise add 10 per line.1,2Per month, plus taxes & fees.When you enroll in Auto Pay.Otherwise add 10 per line.1,2Get 5G access for 10/mo.3 Free fora limited time witha 5G phone.Get 5G access for 10/mo.3 Free fora limited time witha 5G phone.Get 5G access for 10/mo.3 Free fora limited time witha 5G phone.Get 5G access for anadditional 10/mo.3Premium Unlimited4G LTE Data(up to 75 GB)Premium Unlimited4G LTE Data(up to 50 GB)Premium Unlimited4G LTE Data(up to 25 GB)Unlimited4G LTE DataUnlimited Mobile Hotspot(up to 30 GB of 4G LTE)Unlimited Mobile Hotspot(up to 15 GB of 4G LTE)Unlimited Mobile Hotspot(up to 15 GB of 4G LTE)720p HD Streaming480p DVD Streaming720p HD Streaming480p DVD StreamingIncludedFree for 6 mos4IncludedFree for 6 mos4500 GB of VerizonCloud Storage500 GB of VerizonCloud Storage50% off Jetpack orTablet Unlimited Plan50% off Jetpack orTablet Unlimited PlanAll Unlimitedplans include:5G Ultra Widebandfeatures include: Unlimited Talk & Text Mexico & Canada Talk,Text & Data included5 Verizon Up Rewards Unlimited 5G UltraWideband Data Unlimited 4K-QualityHD Streaming Unlimited 5G UltraWideband Hotspot 1Additional 20/line for smartphones2 See note on following pages.3 See note on following pages.4 See note on following pages.5still on a contract. See note on following pages.verizonwireless.com1

Mix, match and save.Just KidsManage screen time,filter content andtrack location on yourkid’s first phone andget peace of mind.5 lines4 lines3 lines2 lines1 line 25/line 35/line 40/line 60/line–Per month, plus taxes & fees.When you enroll in Auto Pay.Otherwise add 10 per line.Requires 1 line on Unlimited.1,6Don’t need Unlimited?Choose a size that works for you.SML2 GB/ 35*4 GB/ 50*8 GB/ 70*Plan details:Unlimited Talk & TextShare data with up to 10 devices7 (switch sizes anytime) Unlimited International Messaging from the USM obile Hotspot8 at no extra costAdd your devices:5 GB of 4G LTE Data Phones: 20/month9 each Tablets/hotspots: 20/month each Connected devices:7 5/month each10Safety Mode to AvoidData OveragesYour data is yours to keep.480p StreamingIf you don’t use your data, you won’t lose it.Carryover Data automatically rolls over yourunused gigs to the end of the following month.Unlimited Talk & Textto 20 ContactsVerizon Smart Family Premium withParental ControlsWe pulled one over on overages.Choose Safety Mode and stay online even afteryou’ve used all your data. With Safety Modeenabled, you won’t be charged overage. Instead,you’ll keep reduced speeds for basic data uselike viewing a webpage or checking email.11Plan minutes are for domestic calls from within the NationwideVoice Coverage Area; see map on page 8. (Mexico and Canadaare included without a daily fee on Get More, Do More, Play Moreand Start Unlimited plans.) 1Additional2 20/line for smartphones still on a contract. Max 10 lines. Auto Pay (checks, home banking or debit card only) and paper-freebilling required. Unlimited 4G LTE: In times of congestion, your data may betemporarily slower than traffic (only after 25 GB/mo on Play More Unlimited,50 GB/mo on Do More Unlimited and 75 GB/mo on Get More Unlimited). MobileHotspot/tethering available on and reduced to speeds up to 600 Kbps after15 GB/mo on the Play More and Do More Unlimited plans and after 30 GB/moon the Get More Unlimited plan. Domestic data roaming at 2G speeds. Int’ldata reduced to 2G speeds after 512 MB/day. Unlimited 5G Ultra Wideband:Requires 5G-capable device inside the 5G coverage area (5G access includedwith Get More, Do More and Play More Unlimited plans. 10/mo charge andcredit for 5G access will appear on your bill. 5G access available for 10/moon Start Unlimited). Downloads over 5G Ultra Wideband; uploads initially over4G LTE, but will not count against your 4G LTE data plan.35G Ultra Wideband Access requires a 5G-capable device in the 5G coveragearea. Limited-time offer.4 Thereafter, 9.99/mo per line subscribed to Apple Music applies, unless youcancel before 6-mo promo ends. Apple Music ends after 6-mo trial in New Mexico.5 4G World Device required. International data reduced to 2G speeds after 0.5 GB/day. If more than 50% of your talk, text or data usage in a 60-day period is inMexico or Canada, use of services in those countries may be removed or limited.Plan fees are billed monthly. Data overage billed 15/1 GB(rounded up to the nearest 1 GB). Taxes and fees apply. 21.800.256.4646verizonwireless.com3

Additional plansTablets and internet devicesA data-only plan for accounts that just use data.Basic phonesSingle Basic Phone Plan: a single-line plan withUnlimited Talk & Text for basic phones only,without Pay As You Go data rates.Enjoy unlimited minutes and 500 MB of data for oneprice—just 30/mo.1 Additional data is 5 per 500 MB.2Step 1. Select up to 10 data devices.Monthlyline accessDevices(per device)Hotspots/USB modems 20Tablets 20Connected devices 5Connected device plansYou can add a connected device, like a Jetpack, to anymix-and-match Unlimited plan. Connected devices gettheir own Premium 4G LTE data (15 GB), or 5G UltraWideband access where available, separate from thedata you use on your phone. Get 50% off one Unlimitedplan for a Jetpack or Tablet for each line on Get Moreand Do More Unlimited.Visit vzw.com/discount-program for detailson our special discounts for military familiesand first responders.Step 2. Choose the amount of data to sharewith all devices on your account.Shared dataMonthly account access(share with up to 10 devices)2 GB 20†4 GB 306 GB 408 GB 5010 GB 60Data overage is 15 per 1 GB.For additional plan information, see page 14. Please seeinternational rates while traveling outside the US on page 11.For coverage details, visit verizonwireless.com/4glte or seethe map on page 8.41.800.256.4646verizonwireless.com5

Download theMy Verizon app.Total Mobile ProtectionWhy you’ll love being covered:Great coverageReceive a replacement device as soon as the nextday if your device is lost, stolen or damaged (includingwater damage) or suffers a post-warranty defect.1Coast-to-coast cracked screen repair2Cracked screen repair options—for selectsmartphones, subject to parts availability—includehaving a technician come to you, mailing your devicein or visiting one of our authorized repair locations.Repair options presented at time of claim approval.International coverageWhen traveling internationally, in many destinationsyou’ll get expedited claim fulfillment for replacementsor be quickly reimbursed for cracked screen repairs.3Added flexibility4Need to cover more devices? Total Mobile Protection(TMP) Multi-Device allows you to enroll in additionalcoverage and protect as many as 10 eligible lines onyour account.Missing something?Without the Tech Coach app, you’re not getting allof your TMP benefits.Text “TMP” to 867867 or search the app store afteryou add TMP to get the Tech Coach app.Tech Coach can help with: Device setup, backup and content transfer Wireless and Bluetooth connections to your caror home Connecting your device to other smart deviceslike Hum or NestPay your bill.Get rewarded.Do it in the time ittakes to read this.Rewards all the time.Change plans.Get on-demandsupport.You can do it on thego, quick and easy.61.800.256.4646Customer service isjust a few taps away. Virtually any other question you have aboutyour deviceSee representative for details. You only have 30 daysfrom device activation to enroll.Verizon Wireless Extended Warranty (EW) program is not available in Florida.In Florida, coverage for post-warranty defects is provided by the insuranceprogram (WPP); device replacement deductible and claim limit apply.2Visit phoneclaim.com/verizon to check eligibility and the repair options. All optionsmay not be available in all locations; repair options are presented at the time ofclaim approval, subject to parts availability.3Fulfillment options vary based upon location and availability.4Your account must have 3 eligible lines to be enrolled in TMP Multi-Device’saccount-based coverage.1verizonwireless.com7

Best network in America*Map Key4G LTE Data/Voice CoverageExtended 4G LTE Data CoverageExtended 1X/3G Data/Voice CoverageBetter matters.If you’re on Verizon, you’ll connect to LTE Advancedautomatically in more than 450 cities, coast to coast.It means better HD Video streaming. Faster downloadsof movies and playlists. Plus, a smoother gamingexperience. All on Verizon LTE Advanced.5G Ultra Wideband is available in parts of select cities.See verizonwireless.com/5g for details.* Based on RootMetrics by IHS Markit’s RootScore Reports: 2H 2018. Tested withbest commercially available smartphones on 4 national mobile networks across allavailable network types. Experiences may vary. RootMetrics awards are not anendorsement of Verizon.81.800.256.4646Data/Voice Coverage Not AvailableImportant map information:This map does not guarantee coverage. This map depicts predictedand approximate wireless coverage and may contain areas with limitedor no service. Even within a coverage area, many factors, includingnetwork capacity, your device, terrain, proximity to buildings, foliageand weather, may affect availability and quality of service. The coverageareas may include networks run by other carriers; some of the coveragedepicted is based on their information and public sources, and we cannotguarantee its accuracy. See verizonwireless.com/coveragelocator foradditional information.Handset banner information:“Extended Network” or “Roaming”: Included add-ons and optionalservices may not be available.For more details on 4G coverage, please visit verizonwireless.com/4glte.verizonwireless.com9

International plansWith Start Unlimited, Play More Unlimited,Do More Unlimited and Get More Unlimited,you can take your domestic talk, text anddata1 with you to Mexico and Canada.While in the USTraveling outside the USCalling or texting family and friends abroad? Verizon hasgreat international long distance plans for you to enjoyunlimited calling.We have a range of options to choose from. If you wantthe freedom to use your device as you want while you’reabroad, we recommend TravelPassSM.Unlimited TogetherSM—World Unlimited2 long-distance calls from the US to landline phonesin 60 countries and mobile phones in 30 countries Discounted calls to an additional 160 destinations1. TravelPass—for when you want to use your deviceas you wishStay in touch with what matters while traveling. WithTravelPass, use your plan as you do at home. You onlypay a daily fee on the days you use your phone. To addTravelPass, text TRAVEL to 4004.Unlimited Together—WorldFee 15/mo per lineWhat’sincludedCalls to landlines in 60 countries: 0/minCalls to mobiles in 30 countries: 0/minCalls to 160 countries from 0.05/minUnlimited TogetherSM—North America Unlimited2 long-distance calls from the US to Mexico & Canada Discounted calls to an additional 220 countriesUnlimited Together—North AmericaFee 5/mo per lineWhat’sincludedCalls to Mexico & Canada: 0/minCalls to 220 countries from 0.05/minIf you choose not to add a plan, you’ll be charged standardinternational long-distance rates starting from 49 per minute.3Sending a text or multimedia message is included in theVerizon Plan and all Unlimited plans.Visit verizonwireless.com/international for a complete list of destinations and rates.Visit verizon.cellmaps.com for complete international coverage details.International options are only available with a qualifying domestic plan.14G LTE world-capable device required. Calls to international numbers, other thanthe country traveling in, will be charged standard international long-distancerates. 4G data speeds are available for the first 0.5 GB used in each 24-hoursession; any additional data used will be reduced to 2G speeds for that 24-hoursession. TravelPass service may be removed or data speeds may be slowed, ifinternational talk, text or data usage exceeds 50% of total talk, text or data usageover any 60-day period.2When you have a plan with Unlimited Talk in the US; domestic airtime applies.3Rates vary by destination. See vzw.com/ild.4Not available on select plans.5Multimedia messages to/from Mexico and Canada numbers and text messagesto/from Canada numbers deduct from your domestic messaging plan. Textmessages sent/received while in Canada count as domestic. Text messagessent/received while in Mexico deduct from International packages.6Multimedia messaging rates are the same as in the US, plus internationaldata roaming charges. To see supported countries, go to TravelPass1,4Dailyfee/lineDomestic planMexico &Canada 5Just Kids,Verizon S, M & Land MoreEverything185 countries 10All eligibledomestic plansAllowanceYourdomestictalk, textand dataallowance2. Monthly International Plan—for occasional device usewhile abroadChoose between a plan that automatically expires after onemonth or a recurring monthly plan.MonthlyInternationalPlan in 185 countriesMonthly feeTalk, text & data 70 100 minutes 100 texts sent Unlimited texts received5 0.5 GB data 130 250 minutes 1,000 texts sent Unlimited texts received5 2 GB dataOverages: 35 /minute, 5 /text sent and 25/0.5 GB.3. Pay As You Go—if you don’t add a plan and you useyour device abroadTalk rates start at 99 /min. Messaging6 is 50 /text sentand 5 /text received. Data for all countries is 2.05/MB.World-enabled device required to use your device outside the US.verizonwireless.com11

Optional services pricingMessaging per-userates for plans withoutUnlimited MessagingPriceTexts20 per text sent(per recipient) or received(including Canada, Mexico,Puerto Rico and theUS Virgin Islands)Multimedia Messages(including picture,video, voice, audio,location, group andcontact messages)Monthly service25 per multimedia messagesent (per recipient) orreceived (including Canada,Mexico, Puerto Rico andthe US Virgin Islands)Push to Talk PlusPush to Talk Plus calling when addedto a basic or smartphone plan.Data usage may apply.1 5/moFamily SafeguardsVerizon Smart Family Premium 2Pause the internet, locate familymembers, manage content and more. 9.99/moVerizon Smart Family 2Pause the internet, manage contentand more. 4.99/moTonesRingback TonesVZ Navigator (Not all pricing options available on all devices.) 1.99/Ringback Tone per year(plus 99 /mo subscription service)Daily service 9.99/line (basic phones) 4.99/line (smartphones)99 /line for smartphones orbasic phonesInformation411 Search 1.99/callUp to 3 numbers can beprovided per call.VoicemailPremium Visual Voicemail(for Android , Windows and BlackBerry )Manage voice messages fromyour phone’s screen, enjoy a largerinbox, create up to 20 personalgreetings, plus read your voicemailswith Voicemail to Text. 2.99/moVoicemail to Text for iPhone Have voice messages deliveredto you as text messages so youcan discreetly read your voicemessages without listening to them. 2.99/moVerizon Roadside AssistanceMonthly service3 3/linePay per use 69.95 using credit card attime of dispatchDetailed billingPrinted detailed bill 1.99/mo per line or available atno charge through My VerizonVerizon Cloud4For Nationwide Messaging Plans designed specifically for deaf or hard-of-hearingcustomers, visit verizonwireless.com/accessibility.Text and multimedia messages are billed when received, whether or not youopen them.Data usage applies to Tones, VZ Navigator, Verizon Cloud, Verizon Smart FamilyPremium, Premium Visual Voicemail and Mobile Email, and will be chargedaccording to your data package.1Data usage will be billed according to your data plan. Usage may vary; averageis approximately 125 MB/mo. Not available with international plans, includingMexico & Canada.2Subject to additional terms and conditions, which can be viewed -legal.3Coverage becomes effective 48 hours after enrollment in the program.4Subject to additional terms and conditions, which can be viewed .html.5Verizon Cloud is available on any Android and iOS smartphones and tabletsand accessible on any PC or Mac.6Compatible device required; features included vary by device. Call Filter apprequired for advanced features, including spam blocking.121.800.256.4646500 GB 5/mo per line1 TB 9.99/mo per lineContacts onlyAvailable at no cost to allVerizon Plan customers whoinstall the Verizon Cloud appon their smartphone.5Call Filter6Basic spam detection, blockingand reporting. 0/mo per lineEnhanced spam detection,blocking and reporting, spamlookup, caller ID and more. 2.99/mo per lineor 7.99/mo foraccounts with3 eligible linesverizonwireless.com13

Customer Agreement& Important InformationAdditional plan informationMinimum contract term: Each line requires a month-tomonth or two-year contract.Activation/upgrade fees: Activation fee: up to 40 perline. Upgrade fee: up to 40 per device when upgradingto a new device.Early termination fees: The early termination fee is up to 175, or up to 350 if your contract term results fromyour purchase of an advanced device (e.g., a smartphoneor netbook).Taxes, surcharges and fees: The market you’re indetermines taxes, surcharges and fees, such as E911 andgross receipt charges. As of June 1, 2019, they can addbetween 6% and 37% to your standard monthly accessand other charges.Area”), and their monthly and pay-per-use charges.You can also subscribe to several Optional Services,like international service plans or equipment protectionservices. Together, your Plan, features you use and anyOptional Services you select are your Service. Your billingand shipping addresses, and your primary place of use,must be within the areas served by the network Verizonowns and operates. The current version of this Agreementand the terms and conditions for your Service are availableonline at verizonwireless.com.By using the Service, you are agreeing to every provisionof this Agreement whether or not you have read it. Thisagreement also applies to all lines on your account andanyone who uses your Service.CancellationYou can cancel a line of Service within 14 days ofaccepting this Agreement without having to pay anearly termination fee as long as you return, within theapplicable return period, any equipment you purchasedfrom us or one of our authorized agents at a discountin connection with your acceptance of this Agreement,but you’ll still have to pay for your Service through thatdate. If you signed up for Prepaid Service, no refundswill be granted after 14 days or if your account has beenactivated. See vzw.com/returnpolicy for complete detailsand information on returning your equipment.Business customers: Business customers who sign aMajor Account Agreement should review that agreementto determine any applicable early termination, activationor upgrade fees.My privacyBy entering into this Agreement, you agree to the datacollectio

Free for a limited time with a 5G phone. Premium Unlimited 4G LTE Data (up to 75 GB) Unlimited Mobile Hotspot (up to 30 GB of 4G LTE) 720p HD Streaming. Included. 500 GB of Verizon Cloud Storage. 50% off Jetpack or Tablet Unlimited Plan. Do More Unlimited. When productivity is your top priori