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Update: March 17, 2021Ricoh Technology ServicesInstructor Led Training Guide073035

OverviewThis document is provided to aid the Service Manager in planning an appropriate learning pathfor the Service Professional with a concentration on service training for Ricoh’s black and white,business color, production, and wide format products. Several learning paths are provided asfollows: Black & White Service TrainingBusiness Color Service TrainingProduction Color Service TrainingWide Format Service TrainingTechnology TrainingTraining listed as Tier 1 or Part 1 is self pace computer based training (CBT) while training listedas Tier 2 or Part 2 is instructor led training (ILT). Students must complete Tier 1/Part 1 trainingbefore attending Tier2/Part 2.Many prerequisites list an equivalency rather than model numbers or product codes whichinclude several and in some cases many product certifications. Below is a list of theseequivalencies and a brief explanation of what they include. Details of these equivalencies canbe found at the end of this document.1 – MFP Classroom Training Equivalency: Any Ricoh B&W/Color MFP ILT course.2 – Mid Volume Equivalency: Certification on any of the D131 family of products.3 – Digital Color Technology Equivalency: Digital Color Basics, Digital Color (CBT) or ColorTheory & Process for HP Printers (CBT) or Digital Color Comp Exam.4 – Color Classroom Training Equivalency: Any Ricoh color ILT course.5 – High Volume/Prod Color Equivalency: Any Ricoh Production Color certification.Links are provided within the document to aid in navigating the learning paths and producttables in addition to the equivalencies.073035

Color Code Legend:Technology Essentials Tier 1 & 25DStarting point for all Technology Services hardwaretraining1DSelf Paced or Online CourseGenerally a Part 1/Tier 1 or pre/post hardware trainingonline course5DMFP ILT CourseAn intermediate course which is required before enteringinto another hardware training program10DMFP ILT CourseHardware Training Program at the end of training pathEach title contains a linkthat brings you to the RLIGlobal Search page withthe item listed.*Technology Essentials Tier 1 & 25DStarting point for all Technology Services hardwaretraining*Note: You may have to login to RLI each time to link to it althoughif you’re logged in already it will direct you to the correct page.073035Number of trainingdays or hours

B & W Service Training Learning PathTechnology Essentials Tier 1 & 2 v45DProduct certification: D284 Series and its predecessorsPrerequisites: Recommended basic electromechanical skillsIM 7000 (D0CZ) Series Technical Training Part 111hrPrerequisites18S GW Controller AND Smart Operation Panel v2.5 Self Paced TrainingCourseIM 7000 (D0CZ) Series Technical Training Part 25DProduct certification: D0CZ Series and its predecessorsPrerequisites18S GW Controller Technical Training AND IM 7000 (D0CZ) Series TechnicalTraining Part 1 AND MFP Classroom Training Equivalency AND Smart OperationPanel V2.5 Self Paced Training CourseSelf Paced Update Training available for all technicians certified on the MP6503series MFPsPro 8300s D0BX Series Blended Learning Part 115hrPrerequisites- Option 1: MFP Classroom Training Equivalency1- Option 2: Technology Essentials Tier 1 AND Technology Essentials Tier 2 V4.0MP2555Pro 8300s D0BX Series Blended Learning Part 25DProduct certification: D0BX Series and its predecessorsPrerequisites- Option 1: Pro 8300s D0BX Series Blended Learning Part 1 (CBT) AND MFPClassroom Training Equivalency1 AND Smart Operation Panel v2 Self PacedTraining073035

Business Color Service Training Learning PathTechnology Essentials Tier 12DProduct certification: NonePrerequisites: Recommended basic electromechanical skillsSmart Operation Panel V2Self Paced Training4HProduct certification: NonePrerequisites: NoneDigital Color Basics Self Paced2DProduct certification: NonePrerequisites: NoneTechnology Essentials Tier 2 v4 MP 25555DProduct certification: D284 SeriesPrerequisites: Technology Essentials Tier 1 AND SmartOperation Panel V2 Self Paced TrainingSmart Operation Panel V2.5 Self PacedTraining Course4HProduct certification: NonePrerequisites: Smart Operation Panel V2 Self Paced Training18S GW Controller Technical Training2HProduct certification: NonePrerequisites: NoneIM C2000 (D0BJ) Series Blended Learning Part 115hrPrerequisitesOption 1: Color Classroom Training EquivalencyOption 2: Classroom MFP Equivalency AND Digital Color Technology EquivalencyOption 3: Technology Essentials Tier 1 AND Digital Color Technology EquivalencyIM C2000 (D0BJ) Series Blended Learning Part 25DProduct certification: D0BJ seriesPrerequisites: MFP Classroom Training Equivalency1IM C2000 Blended Learning Part 1 and final examSmart Operation Panel V2 Self-Paced Training curriculumSmart Operation Panel V2.5 Self-Paced Training course18S GW Controller Technical Training curriculumNOTE: Self Paced Update Training available for all technicians certified on the MPC3004 series.073035

ContinuedFrom IM C2000IM C400SRF (D0CB) SeriesSelf Paced Technical Training6HProduct certification: IM C400 seriesPrerequisites: Color Classroom Training Equivalency4 AND 18SGW Controller Technical Training AND Smart OperationPanel V2.5 Self Paced Training CourseIM C6500 Pro C5300s (D0CM/D0CP)Series Tier 1 Technical Training26HPrerequisites: 18S GW Controller Technical Training AND SmartOperation Panel V2.5 Self Paced Training CourseIM C6500/IM C8000 (D0CM/D0CN)Series Tier 2 Technical TrainingProduct certification: D0CM Series and its predecessorPrerequisites: Color Classroom Training Equivalency4AND IM C6500 Pro C5300s (D0CM/D0CP) Series Tier 1Technical TrainingDuration: 5 daysRicoh Production Color0730355D

Production Color Service Training Learning PathSpecial Requirements: Once a technician has reached this point in their learning path, they canattend any or all these training courses. Technicians with prior production color experience canalso attend these courses by passing the Digital Color Competency Exam. Contact your RegionalTraining Manager for details.Pro C5300S/Pro C5310S (D0CP/D0CQ) Curriculum)Product certification: D0CP/D0CQ and its predecessorThis curriculum must be assigned and both the following componentscompleted for the technician to be certified on the Pro C5300 and Pro C5310products. IM C6500/IM C8000 (D0CM/D0CN) Series Tier 2 Technical Training Fiery Production Technical Training Curriculum***Those individuals trained on the previous model C5200 series cancomplete the self-paced updates shown belowIM C6500/IM C8000 (D0CM/D0CN) Series Technical SelfPaced UpdateProduct certification: D0CM/D0CNPrerequisites: All options require the 18S GW Controller Technical TrainingAND Smart Operation Panel V2.5 Self Paced Training CourseOption 1: MP C6503/MP C8003 (D257/D258) Tier 2 Commercial CertificationTrainingOption 2: MP C6503 Pro C5200 (D257/D260) Series Self Pace UpdateOption 3: MP C6503/C8003 (D257/D258) Commercial Self Pace UpdateOption 4: MP C6503 Pro C5200 (D257/D258) Series Tier 2 (RETIRED)Pro C5300s/Pro C5310s (D0CP/D0CQ) Series UpdateTechnical Training Curriculum)Product certification: D0CP/D0CQPrerequisites: All options require the 18S GW Controller Technical TrainingAND Smart Operation Panel V2.5 Self Paced Training CourseOption 1: Pro C5200/Pro C5210 (D260/D261) CurriculumOption 2: Fiery Production Technical Training Curriculum AND MP C6503 ProC5200 (D257/D260) Series Self Pace UpdateOption 3: MP C6503 Pro C5200 (D257/D260) Series Tier 2 (RETIRED)073035

Pro C7200 C7210 (D0A5) Series BlendedLearning Part 1 & 25DProduct certification: Pro C7200 and its predecessorsPrerequisites: Color Classroom Training Equivalency4Post Work: Fiery Production Technical Training Curriculum***Those individuals trained on the previous model C7100series can complete the self-paced update.Pro C7200 (D0A5) Series Technical UpdateSelf-PacedPrerequisites:Option 1: Pro C7100 (D194) Selfpace Update Course ANDSmart Operation Panel V2 Self Paced TrainingOption 2: Pro C7100 (D194) Blended Learning Part 2 ANDSmart Operation Panel V2 Self Paced Training0730351D

Pro C9200/C9210 Series Blended Learning Part 1- Self-Paced1DPrerequisitesSmart Operation Panel V2 Self Paced TrainingPro C9200/C9210 Series (M0B1/M0B2)Blended Learning Part 25DProduct certification: Pro C9200 and its predecessorsPrerequisites: Pro C9200/C9210 Series Blended LearningPart 1 – Self-Paced AND High Volume/Prod Color EquivalencyPost Work: Fiery Production Technical Training Curriculum***Those individuals trained on the previous model C9100series can complete the self-paced update.Pro C9200/C9210 (M0B1/M0B2) Update TechnicalSelf-Paced1DPrerequisitesOption 1: Pro C9100/C9110 M205/M238) Update Part 2Instructor LedOption 2: Pro C9100/C9110 Pro C901 Series Blended LearningPart 2 (RETIRED)073035

Fiery Production Technical Training CurriculumThe completion of any ONE of these events will satisfy the Fiery training requirement forproduction color products: Fiery FS350/FS400 Technical Training Part 2Fiery FS200/FS300 Technical Training Part 2Fiery FS200/FS300 Technical Training UpdateFiery System 10/FS100 Self Pace UpdateFiery System 9 EquivalencyFiery Solutions FS10/FS100 Technical Blended Learning Part 2 (RETIRED)Fiery Technical Training CompetencyNote: While defined as a Post Work requirement for production color hardware products, anyof the above listed events may be completed prior to, or after attending the product course.Students who attend a designated production color product course, but have not completed anyFiery training, will have a status of In Progress in their active transcripts for the product course.Once an event from the Fiery Production Technical Training Curriculum is completed, the statusof the product course will be Completed.While Media Management and Color Management courses are not required for Production ColorCertification, they are recommended for the technician servicing these products. They providevaluable skills for the technician in maintaining copy quality in support of customer expectationsfor superior color output.Media Management Part 1 & 23DProduct certification: No product certification associatedwith this course.Prerequisites:Option 1: Fiery Production Technical Training Curriculum AND Pro 8300sD0BX Series Blended Learning Part 2 Technical TrainingOption 2: Fiery Production Technical Training Curriculum AND HighVolume/Prod Color EquivalencyOption 3: Fiery Production Technical Training Curriculum AND Pro 8300sD0BX Update Technical TrainingColor Management Part 1 & 2Product certification: No product certification associatedwith this course.Prerequisites:Option 1: Fiery FS200/FS300 Technical Training Update AND HighVolume/Prod Color EquivalencyOption 2: Fiery FS200/FS300 Technical Training Part 2 AND HighVolume/Prod Color Equivalency0730352D

B&W Wide Format Service Training Learning PathTechnology Essentials Tier 1 & 25DProduct certification: D284 SeriesPrerequisites: Recommended basic electromechanical skillsMP W7100/W8140 (D208/D211) Series Wide FormatBlended Learning Tier 25DProduct certification: D208/D211/D212Prerequisites: MFP Classroom Training Equivalency1 AND MPW7100/W8140 (D208/D211) Series Wide Format BlendedLearning Tier 1 Technical TrainingB286 Series Self-Paced1DProduct certification: B286/B289/G180Prerequisites: MFP Classroom Training Equivalency1D094 Series Self-Paced2DProduct certification: D093/D094Prerequisites: MFP Classroom Training Equivalency1D049 Series Self-Paced1DProduct certification: B010/B188/D046/D049Prerequisites: MFP Classroom Training Equivalency1D154 Series Self-PacedProduct certification: D154/D155Prerequisites: MFP Classroom Training Equivalency10730351D