Connect One Platform, Three Deployment Options PDF Free Download

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ONE PLATFORM WITH THREE DEPLOYMENT MODELSShoreTelConnect ONSITEShoreTelConnect HYBRIDShoreTelConnect CLOUDOwner maintains andcontrols the systemCombines cloudand onsite deployment featuresFully hosted UCaaS ShoreTel, Inc. 2015. All rights reserved worldwide.ShoreTel, the business communications expert. 2

ONE PLATFORMShoreTel ConnectAppsAppsAppsMANAGMENTDeployment onsite, cloud orhybridOne user experience for allHighly availablearchitectureAPIsAPPLICATION LAYERAppsAppsVoiceSwitchesHighly secureenhancementsVoiceSwitchesSECURE ACCESS LAYERPhones ShoreTel, Inc. 2015. All rights reserved , the business communications expert. 3

ONSITE with Physical Appliances PBX, VM, AA, UC ClientCollaborationApps400 series, legacy phonesST switches, legacy switches MobilityDVSAPIs Audio/Web/IM CollaborationContact CenterAppsAPPLICATION LAYERAppsMobilityAppsDVSDirectorAppsAppsMANAGMENT Contact Center Call Recording (Pro Services, IN)VoiceSwitchesVoiceSwitches CDR and ReportingEdge GatewaySECURE ACCESSLAYER 3rd Party Integration Managed via workers ShoreTel, Inc. 2015. All rights reserved worldwide.ShoreTel, the business communications expert. 4

ONSITE with Virtual AppliancesCollaborationContact CenterSame offering with: Virtual servers Virtual switches Virtual secure accessAPIsGo completely virtualDVSDVSContact ilityDirectorDirectorTrunk SwitchEdge GatewaySBCPSTNTeleworkers ShoreTel, Inc. 2015. All rights reserved worldwide.ShoreTel, the business communications expert. 5

CLOUDGo with CLOUD Carrier services Network services Off net, On net Fax Scribe Call recordingManaged via Portal ShoreTel, Inc. 2015. All rights reserved worldwide.APIs 400 series, ATA, IP6000 conf. phoneScribeRecordingCollaborationContact CenterMobilityDVSDVSDirectorMANAGMENTSame offering with:FaxPortal/BOSSCarriersTrunk SwitchPhone SwitchSecure AccessShoreTel, the business communications expert. 6

HYBRID Sites – In BetaAddressing real customer problems Mix and match CLOUD and ONSITE Extension dialing, Caller ID, point-to-point video Automated directory integration 100% feature parity (not transparency) ONSITE customers expanding with cloud locations ONSITE for large, CLOUD for remote locations CLOUD in the US, ONSITE ngCollaborationContact CenterMobilityDVSDVSDirectorMANAGMENTContact CenterMANAGMENTCollaborationAPIsUltimate flexibilityPortal/BOSSCarriersTrunk SwitchPhone SwitchSecure AccessEdge GatewayPSTNTeleworkers ShoreTel, Inc. 2015. All rights reserved worldwide.ShoreTel, the business communications expert. 7

Linux DVSFeature Parity with Windows DVS* OVA image for deployment on virtual machines Physical appliance TBDAppliance Model No need to install or manage OS;OS is a part of ShoreTel software Automated upgradesMix and Match Seamless interoperability with Windows DVSCost Reduction Maintenance Simplification Security and Stability*There are few exceptions: cannot be an open platform for 3rd party applications using TAPI, SMDI not supported ShoreTel, Inc. 2015. All rights reserved worldwide.ShoreTel, the business communications expert. 8

Trunk SwitchCollaboration VPN-less Connect client (PC, MAC, Exo)Contact Center Remote 400 series phonesPhone SwitchHolistic Remote Access SolutionDirectorNew Edge Gateway for ONSITE VPN-less Interaction Center client (Web)Brilliantly SimpleEdge Gateway Managed via Director Virtual appliance with Small, Mediumand Large specsLatest TechnologyInternet RAST for remote 400 series Reverse Proxy for HTTPS signaling traffic STUN/TURN/ICE server for WebRTCsignaling and media ShoreTel, Inc. 2015. All rights reserved worldwide.400SeriesConnectClientInteractionCenter ClientShoreTel, the business communications expert. 9

Connect SBE 100Software Bundles Hardware Bundles 15 users20 users25 users50 usersServer, ST100A, trayServer, ST100DA, trayST100A, trayST100DA, trayVirtual Bundles 25 and 50 users-User licensesVirtual Phone licensesVirtual SIP trunk licensesAdditional Site licensesEdge Gateway 50 users AdvancedMix and Match1 HW 1 SW bundle ShoreTel, Inc. 2015. All rights reserved worldwide.- As above, PLUS- Audio and Web conferencing- MobilityShoreTel, the business communications expert. 10

User ExperienceMacro Trends Consumerization of UC A shift to cloud and hybridcloud delivery models An emphasis on informalcollaboration Design converging ShoreTel, Inc. 2015. All rights reserved worldwide.ShoreTel, the business communications expert. 12

Functional Targets Endpoint consistency Dead easy meetinginitialization Completely integratedmeetings Focus on ourcustomer’s customers Fluid shifting andadding of modalities Flexible document andcontent management ShoreTel, Inc. 2015. All rights reserved worldwide.ShoreTel, the business communications expert. 14

Web CollaborationPlugin-free,beautifulexperienceKnow whoenters andwho leavesEasy controls ShoreTel, Inc. 2015. All rights reserved worldwide.Track the agendaShoreTel, the business communications expert. 16

Connect Contact Center- A Leap Forward for CloudCONNECT Contact CenterInbound voiceOutbound voice (dial list, call back)Chat and E-mail interactionsAdvanced Historical ReportsFull featured agent interfaceAdvanced, customizable IVRCRM/Database integrationsCloud to Cloud integration with Monet WFOCloud to Cloud integration with SalesforceCloud API ShoreTel, Inc. 2015. All rights reserved worldwide.ShoreTel, the business communications expert. 17

Agent Interaction CenterSame controlsacross voice, chat,and emailAdmin definedinformation based onsystem parameters ordatabase queriesHandle MultipleInteractions atOnceAdmin defined queueKPIs, with thresholds ShoreTel, Inc. 2015. All rights reserved worldwide.ShoreTel, the business communications expert. 19

Migration Strategy ONSITEMobility 7,8Mobility 9ContactCenter 8,9ConnectContact CenterPlatform13.x, 14.xConnectPlatformLock step migration Existing customers retain platform hardware Voice switches, HQ servers, DVS servers, phones Controlled release targeted this quarter for new customers General availability 3-6 months later for installed customers ShoreTel, Inc. 2015. All rights reserved worldwide.ShoreTel, the business communications expert. 22

Connect Packaging and Pricing – Profiles and License BundlesESSENTIALS All Telephonyservices Desktop clientw/softphone andOutlook integ. Web & Appdialer Mobile extension(FindMe, etc.) Instantmessaging 8-party audio &4-party web Ext Mbx Up to 8-partyaudio confs Desktop clientw/ softphoneand Outlookinteg.(Pro Call Mgr) Enables IM &Collaboration(server required) Web & Appdialer 34.99MRR 199MSRP ShoreTel, Inc. 2015. All rights reserved worldwide.STANDARD All Essentials AllservicesEssentialslicenses Voice mail Scribe Mobilityclient On-demand call(serverrecordingrequired) Mobility client(now with IM) RemotePhone 25-party audio &(Edge GWwebrequired) SFDC/other CRM SFDC/otherCRM 49.99MRR 299MSRPADVANCED All Standardservices Full callrecording AllStandardlicenses Operator 100-partyaudio & web UnlimitedArchiving(IM, call recordand confs) Operator 59.99MRR 499MSRPShoreTel, the business communications expert. 24

Connect ONSITE a la carte optionsUser Licenses andServicesContact Center Connect Contact CenterBase 10 package HYBRID Fax and Scribe Remote PhoneAll other Contact CenterSKUs are common toboth Connect and ECC7-9 WG Agent & Supervisor Salesforce / other CRMintegrations Other Advanced Apps ShoreTel, Inc. 2015. All rights reserved worldwide.Server Licenses Connect Virtual MobilityRouter Virtual Phone & SIPTrunk Switch Virtual Edge Gateway Audio and Web ports DVS & TAPI App Server SIP Trunks and Devices Additional Sites &LanguagesShoreTel, the business communications expert. 26

Connect ONSITE and ST 14.2 pricing comparisonESSENTIALSSTANDARDADVANCEDCOURTESY 199 MSRP 299 MSRP 499 MSRP 99 MSRPST 14.2: 200 Ext Mbx 80 Pro Access 24 Web & Appdialer (25-bundle)Total 304ST 14.2: 200 Ext Mbx 80 Pro Access 24 Web & Appdialer (25-bundle) 150 Mobilityclient 200 CRMintegration 92 VPN access(25 add-on ports)Total 746ST 14.2:ST 14.2: 200 Ext Mbx 595 OperatorAccess 24 Web & Appdialer (25-bundle) 150 Mobility client 200 CRMintegration 92 VPN access(25 add-on ports) 140 Ext onlyTotal 140TELEPHONY 159 MSRPST 14.2: 200 Ext MbxTotal 200Total 1,261ShoreTel, the business communications expert. ShoreTel, Inc. 2015. All rights reserved worldwide.2/23/201627

ShoreTel, the business communications expert. 9 Holistic Remote Access Solution Remote 400 series phones VPN-less Connect client (PC, MAC, Exo) VPN-less Interaction Center client (Web) Brilliantly Simple Managed via Director