Transcription
Hosted Exchange1
Intermedia: A Worry-Free Transition to the CloudIdentityManagementEmail ServicesFile Sync& ShareCollaboration &File ManagementArchiving& BackupMobilitySecurityHostPilot Control PanelVoice ServicesApplicationInfrastructureINTERMEDIA’S DIFFERENCE: THE WORRY -FREE EXPERIENCEReliability99.999% SLA Highest levels ofperformance and protectionEmpowermentManage & use your cloud any wayyou want Simple integration &mobilityConfidentialSupportExpert onboarding 24/7support Ongoing partnership2
Intermedia’s Difference: The Worry-Free ExperienceReliabilityYou can trust Intermedia’s cloud tosecurely underpin your business.Performance. Intermedia's cloud is so responsiveyou’d swear the datacenter is next door.Availability. Intermedia's cloud is purpose-builtto guarantee 99.999% uptime for most services.Protection. Intermedia's annual SOC 2 Type IIaudit attests to their gold standards for security.EmpowermentYou can manage and use yourcloud any way you want.Control . Intermedia's admin tools streamline ITmanagement while offering granularconfigurability when you need it.SupportYou can rely on Intermedia24/7 to assure ease of doingbusiness.Customer Care. Intermedia's experts answerquestions and fix problems—24 hours a day,every day.Integration . Every service is connected to multiplyboth user AND admin effectiveness.Setup. Intermedia provisions your cloud to matchyour specific requirements.Mobility . You can both utilize and manage yourcloud on any device.Migration. At no cost, your existing users anddata will be migrated into your cloud.Scalability . You can add or remove users orservices whenever your needs change.Partnership. From adding features and servicesto offering strategic advice, Intermedia helps youderive ever-increasing value from your cloud.3
Hosted ExchangeHosted Exchange provides users with essential productivitytools—and admins with control, simplicity and choice.Hosted ExchangeFor users: High desktop and mobile productivity-Business-grade email, shared calendars and shared contactsSync your data across all your devicesExtend mobility to smartphones and tablets on any OSMcAfee-powered virus and spam protectionFor admins: Simple but powerful control-No hardware to buy, no software to manageMore control and security than on-premises—but less complexityChoose Exchange 2010 or Exchange 2013Centralize your management of users, devices and servicesIntegrate with your on-premises Active DirectoryPlan flexibility: mix and match users and services700K mailboxesIntermedia manages moreExchange mailboxes than anyprovider outside of Microsoft itself4
Other Exchange Add - OnsAdd services to your cloud without addingcomplexity—or other vendors.SIMPLIFYFewer systems to integrate & learnFewer points of supportFewer users to create and manageFewer passwords to rememberFewer bills to pay25services are directly integrated withIntermedia’s hosted Exchange McAfee Email Defense Suite Mobile Device Policy ManagementEXTENDEXTEND Encrypted Email (policy and user-based)More services for your usersMore mobility and productivityMore protection for your businessMore ways to leverage the cloud Company Disclaimer Email Archiving Outlook Backup PC Backup Fax via EmailFull integration. You can provision and manage all youradd-ons directly from your HostPilot Control Panel.Confidential BlackBerry And more5
Lync Chat and ConferencingCombine text chat, video chat, screen sharing, contacts andavailability information to connect your people—anywhere.Lync Secure Chat & ConferencingFor users: Collaborate better than ever Extend secure, real-time collaboration Integrate new communications channels within Outlook and OWA Deploy visual availability indicators of colleagues’ availability Choose Lync Enterprise for voice and video chat, screen sharing,virtual meetings, and more Get Lync Click-to-Call for one-click calling with Hosted PBXFor admins: Unify your communications channels Reduce travel costs with one-click video conferences Empower employees to choose the right tool for every discussion Increase productivity on PCs, the web, and most mobile devicesEnhanceEmailLync multiplies productivityand efficiency in a MicrosoftExchange environment.6
Exchange Hosting Control PanelManage multiple applications through a single user interface.–––Add, delete or modify users for all applications through one management interfaceChange user settings, distribution lists, company contacts, disk space and more through one consolePermission access for additional applicationsOnly Intermedia gives you a way tosecurely access popular control panelfeatures right from your iPhone orAndroid.7
Behind the Cloud: Best-of-Breed InfrastructureComponentsAvailability Enterprise-Grade Dell PowerEdge servers Purpose built to deliver 99.999% uptime Full component redundancy Industry-leading financially backed SLA EMC VNX, Hitatchi HUS Fully redundant fiber and ethernet fabrics for storageand IP access (leveraging Brocade & Cisco Nexus 7xxxswitch cores, and CiscO LB and firewalls)Highly redundant proprietary Four Quadrant Design—each quadrant is built on its own dedicated hardwareand VMware cluster (see below) VMware for all load balanced servers providing higherhardware level redundancyIntermedia is SOC 2 Type II audited; Datacenters areSSAE 16 audited Redundant/Multipath Cisco Nexus 7010 SwitchesDR features: Generator back-up Redundantarchitecture Multiple copies of data 10 gigE Network Connections Multiple high speed peering interconnects in a top tierdatacenter Leverages VMware vMotion capabilities across clusternodes within each quadrant cornerPerformance Minimizing network latency with multiple datacenterlocations and Best of Breed providers Maximizing processing capacity with superior engineeringand high-grade components8
Behind the Cloud: Exhaustive Security & ProtectionMulti-tenant platform securityPrivacy Redundant, enterprise-class firewalls Multiple Intrusion Prevention Systems (IPS) employed(host and network) Centralized logging Event monitoring GlobalIDS/IPS Global Vuln Mgmt DDoS mitigation Stringent caller authentication procedures Registered with U.S. Dept. of Commerce under SafeHarbor programEmployee security Background checks Two-factor authentication Role-based access control, restricted server accessRedundant Tier-1 ISPs Includes Sprint, Level 3 and VerizonDedicated security staff & monitoring Admins have control over access Employs dedicated, full-time certified security staff Team monitors all aspects of securityCompliance & auditing Audit applies company-wide (not just datacenter) Audited against all five trust service principles Payment processing system is PCI compliantPhysical security Closed-circuit TV, security guards Secure access policiesData replication Replicates data in real timeProtection for mobile devices Admin can set security and message managementpolicies for mobile devices Remotely wipe or deactivate mobile devices Set policies account-wide or per userMcAfee Email Defense Suite McAfee Email Protection. Included with everymailbox to eliminate spam and viruses. McAfee Email Continuity. Offers redundant emailaccess for peace of mind beyond Intermedia’s99.999% uptime guarantee. McAfee Email Data Loss Prevention. Filters outgoingemail for sensitive information or undetected viruses9
Migration Process DetailsIn Phase 1, we will: Assign a single point of contact tomanage the entire migration Hold initial planning call: Set migration timeline Review custom needs andexpectations Create and QA account objects suchas mailboxes, distribution lists andcompany contactsIn Phase 2, we will: Import and export bulk mailbox data Import and export bulk public folderdata Enable add-on services, including: End-user specific (Blackberry, PCBackup, Lync, etc.) Account-wide: (UserPilot,SharePoint, etc.)ConfidentialIn Phase 3, we will: Begin flowing mail to Intermediamailboxes Export/import differential mailboxdata Export/import differential publicfolder data End users begin using new mailboxesand Outlook/Entourage profiles Mobile devices re-configured toconnect to new mailboxes10
Migration: Your User ExperienceNo downtime. Minimal user effort. Userscan send and receive email at all times.User experience on a PC/laptop:-Employeesuse proprietary utilities to configure theirworkstationsautomatically-Depending on mailbox size, Outlook may be sluggish duringinitial synchronization-Users have full access to Outlook Web App during this periodUser experience on amobile device:-BlackBerry deviceswill need to be wiped andreconfigured-iPhone, iPad, Android, WindowsMobile and other mobiledevices will need their Exchange connection deleted andrecreatedConfidentialThe #1 tactic forassuring a smoothuser experience? Enduser communications. Intermedia recommendssending a number ofcommunications toinform users of thechange and describetheir expectedinvolvement This will have a dramaticpositive impact on theentire company-widemigration experience11
24/7 Real-Time SupportIntermedia’s worry-free supportkeeps you focused on business Our experts vigilantly monitor your cloud at all times 24/7/365 phone support comes standard with most plans Calls answered in less than 60 seconds 24/7 live chat available for all plans Overnight shift is as skilled and experienced as our daytime staffNo outsourcing. None. Every single Intermedia support team member is a direct employee Superior overnight service is delivered from our office in St.Petersburg, Russia Our SPb team possesses certifications and ability equivalent to ourdaytime staff. They all speak English and they all have collegedegrees & Microsoft certifications. The bottom line : Every Intermedia support call is answered by afully trained and empowered staff expert12
Hosted Exchange Plans & PricingEverything 99.99Savings based on bundling vs. a la carteCollaboration Hosted PBX 39.99Collaboration 14.99Exchange Lync 9.99per user/per monthper user/per monthper user/per monthper user/per monthSave 60%Save 30%Save 30%Save 30%Exchange 7.49per user/per monthWeb Only 3.99per user/per monthMicrosoft Exchange 2013HostPilot Control PanelDesktop, mobile & web accessWeb Only AccessUnlimited mail storage2GB StorageMcAfee Advanced Email Protection24/7 phone supportBasic ProtectionBasic ProtectionBusiness HoursBusiness HoursActive Directory syncLync Secure Instant MessagingSecuriSync file sync and shareEnterpriseEnterpriseEnterpriseStandard150 GB/user pooled10 GB/user pooled10 GB/user pooled2 GB/account2 GB/account2 GB/accountUnlimited apps3 apps/user3 apps/user3 apps/user3 apps/user3 apps/user10 GB/user1 GB/account1 GB/account1 GB/account1 GB/account1 GB/accountHosted PBX, Fax & ConferencingIntermedia AppID single sign-on portalOutlook BackupEmail Archiving, McAfee DLP and EmailContinuity, Email Encryption Full service included as indicated Included as risk free starterr service Service available for additional cost13
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Hosted Exchange Hosted Exchange Hosted Exchange provides users with essential productivity tools—and admins with control, simplicity and choice. Intermedia manages more Exchange m ailboxes than any provider outside of M icrosoft itself For users: High desktop and mobile productivity - Bus
