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Security, fire and life safetyFINANCIAL SERVICES SOLUTIONS
We provide enterprise solutionsfor financial services operations.Complex security. ATM maintenance. Asset protection. Regulatory compliance. Evolving customer needs. What keeps you up atnight? Whether you’re a national, regional or community institution, we offer our National Account customers solutions to helpmitigate risks, reduce losses and add value as your security services provider.Security Fire solutions Managed services Cloud-hosted video storage Integrated systems capabilities, including enterprise-levelsecurity and fire systems, network provisioning andmanagement, project engineering and management,and as-built documentation Consolidated analytics and reporting for bothfire and security Critical condition monitoring including temperature, carbonmonoxide, flooding, tampering and supervisory devices Inspection services for fire alarms, fire sprinklers andsecurity systems Electronic access control system installation andmaintenance, along with hosted and managed systems Intrusion alarm system installation, maintenanceand monitoring Emergency telephone systems, intercom systems Fire alarm system installation, maintenance and monitoringMaintenance plan options for repairs and scheduledpreventative maintenance services Fire suppression services including hood systems, fireextinguishers and special hazards (in select markets) Network Operations Centers capabilities to monitorcritical IT-sensitive applications in real time Fire sprinkler systems (in select markets) Risk management consulting services Hosted and managed services including cloud-basedsolutions that eliminate the need for costly computerhardware and running systems at the site Security-only networks Video surveillance system installation, maintenanceand remote video services2
1920Financial services solutions732184176510116Regulatory complianceADA, EMV and hardware helps you meet PCI compliance1512ATM solutions Hardware and software that helps to meet allinstallation and functionality requirements Customized and comprehensive andmaintenance agreements 24/7 service and monitoring89111413Interactive tellersCombines video collaboration and remote transactionprocessing with the ATM to give your institution thechoice of self-service or connecting with a remote tellerOther financial services solutions1Vault doors10Video surveillance cameras2Under-counter steel equipment11Alarm sounders strobes3Holdup/duress buttons12Intrusion motion sensors4Teller recycler13ATM / ITM5Bullet resistant glass14Access control readers UL Listed safes6Remote teller systems15Intrusion door sensors Vaults and locks7Open / closed signage16Manual pull stations Under-counter steel equipment8ATM17Video surveillance cameras9After hours depository18Safety deposit boxes Drive-up systems19Vaults safes UL Listed teller lockers and depositories20Smoke and fire sensors Transaction equipment and generalbanking equipmentWe are committed to delivering customer service excellence.We offer customers the best of both worlds—a strongnational company with local offices providing a qualityservice experience.Our enterprise-level solutions include Lenel OnGuard,Honeywell Pro-Watch, Software House, AMAGTechnology, Genetec, Avigilon and Milestone.In select markets, we also offer Edwards, Notifierand Gamewell FCI.We strive to answer calls within a few rings—withno automated phone systems. Same-day serviceis our goal, not an upcharge. We have thousands ofin-house technicians to help us deliver this exceptionalservice response.Our Tech TrackerSM service alerts are sent via email whenyour service call is sent, when the technician is en-route,and when the service call is complete. The assignedtechnician’s picture and credentials are included so thatyou know who to expect.3
Our unique service innovationslead the industry.We are committed to delivering the latest in technology while providing our National Account clients with customer service excellence.To deliver on that commitment, we created a National Account program that makes it easy for you to do business with us by offering asingle point of contact and dedicated teams to manage your program. As part of that program, we operate a National Account OperationsCenter, which manages everything from service and installation to monitoring and billing, to help ensure consistency to each customer’sstandards—delivering all services with a local touch.The following National Account support pillars have been specificallydesigned with your business in mind:1 Touch team1 ReportCustomer scorecardWe dedicate a team to each premierNational Account customer. Your teamwill help you care for your business fromorder entry all the way through billing.This creates a truly seamless experiencefor customers and provides a true “onepoint of contact” approach. Our focuson performance enhancement allowsus to better serve your needs by beingproactive rather than reactive.The 1 Report executive summary isprepared for premier National Accountcustomers on a quarterly basis toreview performance and help you planfor continuous improvements.We collect the customer satisfactionScore of every National Accountinstallation and service call andcompensate local operations teams inpart based upon these scores. This helpsto ensure that excellence in customerservice remains the focal point of allteam members.eSuiteSM puts your data to work for you.eSuite is our next-generation account management portal for yourfire and security systems. It is highly intuitive to help multi-locationcustomers keep a finger on the pulse of their organization. The newmobile interface adds an incredible amount of flexibility, allowingyour team to utilize key features of eSuite on their mobile devices.Activity dashboards let you quickly view critical location activity in asummary activity map or as a trending graph. eSuite allows visibilityand a real-time view of service calls and inspection status. eSuite alsoallows authorized users to edit call lists and user panel keypad codesat one or multiple sites simultaneously.4
Our central stationmonitoring servicesfortify your teams.We operate company-owned UL Certified monitoring centers,including a dedicated National Account monitoring center, all withredundant backup. Automated signal load balancing and backuparchitecture helps to ensure that your critical intrusion, fire andlife safety alarms receive our fastest possible response despiteweather or other emergencies.Our monitoring centers hold thefollowing certifications: UL Certified FM Approved New York City Fire Monitoring Rated TMA Certified Five Diamond Central Station ASAP (Automated Secure Alarm Protocol)All calls to our monitoring and customer service centers areanswered by an associate who is trained to assist you. We do notutilize automated phone-answering systems. In jurisdictions thathave adopted ASAP, we can enact the protocol for faster, moreaccurate, two-way communications with dispatching agenciesfor better response time by authorities.Additional capabilities include remotevideo services and custom applications: Advanced video analytics Critical condition monitoring Managed or hosted access control Monitoring of access control system events Video assistance Video escorts Video guard tours Video verification5
We provide IT as a core competency withour integrated solutions.We hold the certifications to install, implement, commission, manage and monitor security-only IT networks. We operate twoNetwork Operations Centers (NOC) as part of our enterprise solutions—with a team of Cisco Certified, Meraki Certified andSonicwall Certified professionals. Our team also holds the Cisco Cloud and Managed Services Express Partner Certification,making us one of the only security systems integrators to hold this designation. The NOC team can install, implement and manageyour security network infrastructure. They will then monitor your alarm traffic and the critical events that communicate over it.Cloud & ManagedServices ExpressMSSP SilverNetwork and managed servicesOur certified staff is qualified to provide information technologysolutions that are tailored specifically to your needs.Integrated security systemsOur enterprise solutions team can build network-basedsolutions for your organization, complete with the projectmanagement and technical resources you require to helpwith successful project implementation and ongoing support.Auditing and evaluationsWe provide a variety of services, ranging from risk andvulnerability assessments to full-scale project design packages.6Platinum MSSPPlatinum MSSP
A new leader in commercialsecurity, fire and life safety.What worked five years ago may no longer be the best solution for you. Technologyhas changed dramatically and now presents a number of ways to increase operationalefficiencies while helping to enhance the safety and security of your operation.Powered by Experience. Driven by Excellence. ADT has been serving businesses for more than 145 years. After splitting from its parentcompany in 2012, ADT emerged as a separate company initially focused on home and smallbusiness security. Since then, ADT merged with Protection 1, building upon its commercialcapabilities and customer focused approach with over 15 strategic acquisitions.ADT Commercial was formed to focus on the disciplines required to help meet the complexneeds of our financial services clientele, and our National Account team will ensureconsistent delivery to your custom specifications across your footprint.Expertise in delivering customerservice excellence and servicingmultisite National Accounts.Offering risk managementconsultancy and expertise servicingFortune 1000 and global enterprises.Providing leadership in fire,life safety and integratedsecurity solutions.
Our commitment to customersThese guiding principles are the foundation of ADT Commercial. They drive our success as we striveto deliver customer service excellence at every point of interaction.Customers are Our True NorthOur People are the DifferenceWe know that our reputation is based on how weserve our customers.We strive to be the best technically-trainedteam in the business.One Ideal PartnerDedicated to CommercialWe are 100% focused on our commercial customers.We are the premier holistic solutions partner—afull-service national company with nimble localdelivery teams.Let’s start a conversation.We make it easy to switch providers, and our onboarding process is predictable, dependable and painless. You willbe assigned a dedicated team to help with recommending and implementing the solutions that fit your needs.833.238.5224adt.com/commercialSSIIntegrated Installation(Multi-Site) 2018SSIInstaller of the Year2018SDMDealer of the Year2017TMAFive DiamondCertificationA BBB RatingAccreditedBusiness 2020 ADT Commercial LLC. All rights reserved. The product/service names listed in this document are marks and/or registered marks of their respective owners and used under license.Unauthorized use strictly prohibited. License information available at www.adt.com/commercial/licenses. L190415 01/20
ADT has been serving businesses for more than 145 years. After splitting from its parent company in 2012, ADT emerged as a separate company initially focused on home and small business security. Since then, ADT merged with Protection 1, building upon its commercial capabilities and custo
